Avaliações do ISL Light

Experimentamos este software na nossa empresa de forma a substituir um software da concorrência que anualmente era um custo muito elevado e foi uma excelente decisão, facilidade de acesso, transferência ficheiros, acesso sem supervisão, partilha de ecran.

Tivemos alguma dificuldade inicial em implementar em todos os clientes e tempos alguma dificuldade em gerir computadores que tenham sido instalados por funcionários que já não se encontram na empresa.

Licença conforme o pretendido pelo cliente, um software prático de usar no dia a dia, rapida instalação nos clientes e a nivel de custo dos mais em conta.

Alguma dificuldade por vezes em o software ficar online nos computadores dos clientes, por vezes é necessario pedir ao cliente para forçar o inicio da aplicação em ligar/desligar para termos acesso.

Preço, pratico e leve, permite enviar arquivos, partilhar ecran e dar assistência sem se instalar o software

Poderia ser melhor na gestão dos computadores, ficando associado ao instalados os outros não conseguem remover o computador ou renomear o nome

Acesso sem autorização, envio e receção ficheiros e gravação de sessão

A gestão como é instalado nos clientes, se for instalado por um utilizador não é possivel outro utilizador mudar o nome daquele computador no ISL

O produto é fácil de usar e implantar. O acesso é feito de forma bem rápida e eficiente. Melhorou muito minha rotina de trabalho, todos os meus clientes esta familiarizados com ele. Oferece segurança para o cliente acessado e o usuário operador.

Poderia aumentar o número de acessos simultâneos na versão free.

Possibilidade de rapidamente criar o acesso autónomo num equipamento e depois ter a lista de todos os equipamentos numa lista organizada por mim.

Por vezes a ligação é um pouco instável caso a banda de Internet do cliente não seja muito boa.

Além da versatilidade e facilidade é uma ferramenta bastante estável.

Funções de copy paste de texto por vezes não são fáceis entre o operador e o computador remoto.

Experiência de utilizador apenas, é simples e intuitivo; serve o propósito.

Alguns colegas têm reportado problemas com Android ; Não tenho experiência para falar sobre o assunto; Nada a apontar em Microsoft

Serve o propósito ; Prático e estável, tudo o que se pode esperar.

Nada a apontar. o programa faz o que procuro. Pena apenas o trial ser curto para testar tudo.

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

Easy to access many computers from one console.

When you add computer it's hard to tag computer.

For our business ISL helps ensure that we have secure and logged access to PC's, servers, and mobile phones of the clients that we support. Able to quickly and easily guide even the most IT challenged individual to downloading the client and enabling a connection is a huge plus.

Copying and pasting data within the tool isn't perfect, it sometimes pastes backwards when pushed into SQL Management Studio, and sometimes it refuses to copy and paste data between ISL and the local PC

Work's great for us - we have a link on our website for customers to use which takes them to a branded ISL page for them to enter the support code. Has the ability to take full admin access as well which is great for those locked down scenarios. The new iOS/Android option is fantastic for supporting mobile apps!

No real issues from our side - if our help desk staff were able to easily see who is using the sessions that would help us. (Occasionally someone might leave a session open which uses a license)

Unattended and on demand support have easy start of sessions or setting up access + other features, all for reasonable price.
Being able to see or even control mobile devices is a great benefit.

Connecting to Macs would be nice to get some notice that the customer needs to set their privacy settings instead of black screen and have a button to to retry viewing screen once the customer allows in their privacy settings (currently can stop screen sharing and start sharing again which usually works or start a new session but could be simplier)

I can convenient access and remote support all users and devices within the business. I can use this from any location with Internet access, and feel secure knowing I'll be able to get to a machine whether unattended, or through user authorisation.

I'd like more mobile support features. This looks to be in development.

Software just works - never experienced any downtime with this product and the ad-hoc functionality is great - go here put in session code and run and I'm in - so easy!

It can be a bit of pain on MacOS... mainly due to Apple's restrictions, I don't know how Teamviewer get around this - but it would be good if ISL could match them here too

Remote restarts are really good, we use when quick assist does not work on the client machine and being able to log into the admin account remotely is a life saver

Session codes being 8 digits is a bit of a pain sometimes, I think a 6 digit code is good enough.

Using the self hosted you get all of the features that competing software charges double yearly vs the cost of purchase.

The webinar function does not work properly. I would very much like to use this but it has not been maintained to deal with new security restrictions at the OS level.

- Easy to use for users and operators
- Very fast installation and general use
- Easy to start a session with users, only 8 digit number needed
- Lots of features, RDP, always on, file sharing, recording, etc

I don't have any real issues with this software.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

In 20 years in IT I have tested a lot of remote support applications. But I found that ISL Light is the best of them to use and recomend. Also customers find it easy to run and recive support from our team.

The only option I miss is SMS notification with support code so it would be able to connect one-time later if you dont want to install ISL always on.

This software is very fast, functional and the best, it could be self hosted.

There is nothing worth to say about ISL online

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

This software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable.

In some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work.