Avaliações do ISL Light Remote Desktop

Vantagens

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Desvantagens

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

Vantagens

This is a great product that just works, no messing, we give the customer the session code, connects very quickly and we can support our client's needs quickly and easily.

I can set up unattended access so I can remote into my clients after they have gone home to fix issues so they don't have any downtime.

Desvantagens

The only thing I have an issue with the software is when I am justing it on my tablet to give remote support, I am unable to pause it on the app or have multiple sessions open. I can do this on the desktop no problem.

Vantagens

Using the self hosted you get all of the features that competing software charges double yearly vs the cost of purchase.

Desvantagens

The webinar function does not work properly. I would very much like to use this but it has not been maintained to deal with new security restrictions at the OS level.

Vantagens

slo support, multiple monitor connect is nice

Desvantagens

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

Vantagens

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Desvantagens

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

Vantagens

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Desvantagens

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Vantagens

In 20 years in IT I have tested a lot of remote support applications. But I found that ISL Light is the best of them to use and recomend. Also customers find it easy to run and recive support from our team.

Desvantagens

The only option I miss is SMS notification with support code so it would be able to connect one-time later if you dont want to install ISL always on.

Vantagens

I like the Cost- and the ease of use of this tool.
I started with using the prepaid version and later on used the subscription, the change to the latter product was seamless, Excellent.

Desvantagens

I could not find a way to create useage reports, to be able to easily create the bills to my endcustomers for the support they got

Vantagens

easy of use, easy to instal client for anytime access, overall great product

Desvantagens

for now, I didn't find any, I still need to check all the options. sometimes response times are a little longer that with teamviewer

Vantagens

It's easy to setup a remote control to our customer. Even if they a not power users.

Desvantagens

Realy, is there somthing I doesn't like in ISL Light?

Vantagens

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

Desvantagens

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Vantagens

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

Desvantagens

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

Vantagens

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

Desvantagens

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Vantagens

file transfer is very useful, also multi session is invaluable to us.

Desvantagens

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

Vantagens

Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife!
Firewall friendly.

Desvantagens

Last time I've checked it does not offer support for taking control of android units.

Vantagens

Very easy to use, simple to install, easy to remotely control a new computer using "invite". Isl light is also available for installation on remote computer for unattended control and on local computer so you don't have to login on a web page but juste start a local software.

Desvantagens

Only information available is a complete description about the remote computer (CPU, ram, processes and so on) and lats connection time. Impossible to know how many time spend remotely by computer or by group on a period of time. Impossible to know wich computer have been accessed last month. Impossible to share a session like with TeamViewer ou AnyDesk. An the local app crashes after a while.

Vantagens

Always works correctly.
We can almost always connect with customers.

Desvantagens

The time it takes to connect could be improved

Vantagens

Very Quickly and simple for our customer

Desvantagens

Multiuser management and shared AlwaysOn Connection

Vantagens

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

Desvantagens

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

Vantagens

It's very easy to use and to configure. You have the integration of this software on your portal
You can use it also on smarthphone.
Above all it hasn't reported any data security flaws

Desvantagens

The grafical interface should be improved in terms of modernity, but it's a detail

Vantagens

To be able to log in remotely without manual inteference from the client.

Support reacts with knowledge and content. (no auto-message nonsense)

The mobile app to give emergency support from a tablet/phone

Desvantagens

With mac clients there is no easy way to run the software from the desktop with an icon.

Your client needs to download the software, run it and give consent, accept a securitywarning etc.. before you can actually take control of the remote PC / Mac

Vantagens

Easy to use
Support in Slovene language

Vantagens

The features, the reliability, and the price

Desvantagens

Ease of setting up WOL, more columns to show more data in computer list view

Vantagens

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Desvantagens

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Vantagens

Ease of use, easy to manage and deploy, being able to respond to any situation on any device to any device in a timely manner is awesome.

Desvantagens

nothing, the product is excellent, some minor wishes for the mobile app but nothing seriously upsetting