Avaliações do ISL Light

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

slo support, multiple monitor connect is nice

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

It's really quick to get on someones PC from taking the support call.

I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it. It may be a Gnome / X-window issue.

Lo mejor es la facilidad en la implementación, es muy intuitivo y es facil para los clientes.

A lo mejor lo que se podría mejorar es el tema de las reuniones para poder dar clases, es un poco complejo.

It's easy to use. We at the customer support department can create a list of our customers' computers and remotely connect whenever needed. It's also easy to use from the other side that we just send a link or tell a code to join the session. We like that you can have more simultaneous sessions and invite another operator to join you if needed.

Sometimes when there are more desktops or higher resolution, the remote desktop could be harder to read.

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

It would be better is we had an automatic way to create a report, of even a quick report of the system.

This software is very fast, functional and the best, it could be self hosted.

There is nothing worth to say about ISL online

Its fast, good graphics, secure, does not leave a code on the PC for someone to copy and hack

Happy with all the product range and features

Simplicity of use in every aspect. I can run it from any device I owe without any software installation and activation. Mobile version also simple and working. Everything we need!

Drag'n drop files from client's side not supported.

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

We first came to use ISL after having experienced the ease of connection many years ago with one of our suppliers. We loved the fact that the end user just had to enter a session number download and run. It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for.

The webchat isn't as proactive as some other services, informing you when there are visitors on your site. But the remote desktop support makes up for this.

file transfer is very useful, also multi session is invaluable to us.

cannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail

Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife!
Firewall friendly.

Last time I've checked it does not offer support for taking control of android units.

Lightweight executable, can be used in all platforms.
User management interface very effective.

Some issues in RDP tunnelling on MacOs.
Tricky to set-up on auto-scaling cloud machines (not critical at the moment).
It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).

Very easy to use, simple to install, easy to remotely control a new computer using "invite". Isl light is also available for installation on remote computer for unattended control and on local computer so you don't have to login on a web page but juste start a local software.

Only information available is a complete description about the remote computer (CPU, ram, processes and so on) and lats connection time. Impossible to know how many time spend remotely by computer or by group on a period of time. Impossible to know wich computer have been accessed last month. Impossible to share a session like with TeamViewer ou AnyDesk. An the local app crashes after a while.

It is very simple and efficient. We can use it on every machine (PC/Mac/Mobile/Tablet)

We can't create an external user with the capacity of open remote

Always works correctly.
We can almost always connect with customers.

The time it takes to connect could be improved

Very Quickly and simple for our customer

Multiuser management and shared AlwaysOn Connection

It's very easy to use and to configure. You have the integration of this software on your portal
You can use it also on smarthphone.
Above all it hasn't reported any data security flaws

The grafical interface should be improved in terms of modernity, but it's a detail

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.