Avaliações do ISL Light

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

It would be better is we had an automatic way to create a report, of even a quick report of the system.

good value for money, just works, no issues with older versions of similar software like greatest competitor

clipboard transfer sometimes gives issues, multi monitor on remote side is a pain to handle if there are 3 or more screens. filetransfer is not easy to use.

slo support, multiple monitor connect is nice

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning.
It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window?
Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows.
Audio chat would also be nice.
Connecting to some remote in Arab Emirates can take up to 5 minutes.
Having multiple administrators use the same Session ID would be also a nice feature.

Software just works - never experienced any downtime with this product and the ad-hoc functionality is great - go here put in session code and run and I'm in - so easy!

It can be a bit of pain on MacOS... mainly due to Apple's restrictions, I don't know how Teamviewer get around this - but it would be good if ISL could match them here too

Price is pretty good, I swap from Logmein to this product and never looked back. Logmein was over 3k and they refused to budge so took up with ISL instead.

Not come across any show stoppers as yet with this product

Ease of use, how cheap it turns out to have very good results

For the solutions it provides, for the sector it covers, I do not find negative aspects to highlight

It is better value than the competition

There are no cons to this product it’s great

El producto es muy sencillo de utilizar, facilitó mucho el trabajo luego de la problematica de la pandemía y no hubo problemas en utilizarlo.

No tengo ningún problema con este software.

Easily connect to my users' desktops. File transfer

Copy and Paste between local and remote desktop

Es una de las plataformas más seguras del mercado de soporte y acceso remoto, multiplataforma, compatible con equipos Windows, Linux, MAC y dispostivos móviles, excelente velocidad de conexión, intuitivo, transparente a firewalls.
Conexiones a través de códigos de sesión únicos y de un solo uso, los usuarios que utilizan la plataforma solo pueden ser generados por un único administrador por lo que le da una capa adicional de seguridad.
Para el tema de acceso remoto, es por aplicación ISL Always On y a diferencia de otras plataformas, no queda expuesto un ID y Password que cualquiera pudiese vulnerar, es posible proteger por contraseña la configuración y requieres de contar con un usuario activo y habilitado dentro del equipo para poder conectarte de forma desatendida.
Incluye grabación de las sesiones, teclado remoto, multi monitores, atajos en teclado, resumen del estado actual del equipo, con posibilidad de obtener logs más robustos, entre otros.
Para entornos corporativos ofrece características adicionales, inclusive con ambientes On Premise.

En general me ha funcionado muy bien, activamente he usado al menos 5 herramientas similares en el mercado y es la que más prestaciones me ha ofrecido.

Met name met windows omgevingen is dit product prima, in een apple omgeving is het soms lastiger te implementeren vanwege allerlei privacy en beveiligings-instellingen. Maar uiteindelijk werkt het goed.

De omslachtige handelingen bij het instellen voor een Apple gebruiker / computer. Dit komt primair door Apple maar ook ten dele door een gebrek aan een handige wizard of installatiemodule die dit als root/admin kan instellen. Soms hoop ik dat ze dit kunnen toevoegen als functionaliteit zodat een apple-gebruiker met beheer-rechten dus ook gewoon met een paar klikken ISL-Online gewoon makkelijker kan installeren

Das einfache und schnelle Verbinden mit einem Desktop Computer einer Mitarbeiterin.
Das Verbinden auf meinen PC im Home Office, ohne dass jemand vor Ort am PC sein muss.

Dass die User das Icon auf dem Desktop suchen müssen, weil sie es nicht kennen.
Samsung Knox hat eine neue Funktion, mit der ich direkt das öffnen der Verbindungsanfrage auf der Anwenderseite provozieren kann, ohne dass sie es suchen muss. Danach muss nur noch der Code von der MA eingegeben werden, das würde die Anwendung von ISL deutlich einfacher und schneller machen.

The friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently

Unfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable

It's easy to use, it's very reliable, plenty of useful features

Missing option to create sort of VPN between client and support while having ISL session active so support tech can reach any device on client's LAN. Initiating a session with parameters so that client does not have to confirm or allow anything - preset full access, so client only runs the app and nothing more. Proper file manager (like total commander) to work with files between computers.

- Easy to use for users and operators
- Very fast installation and general use
- Easy to start a session with users, only 8 digit number needed
- Lots of features, RDP, always on, file sharing, recording, etc

I don't have any real issues with this software.

Door de webbased opzet kan je vanaf elk moment en elke plaats bij alle clients met ISL AlwaysOn komen. De connectie werkt zelfs door de heftigste firewalls. Met 1 inlog kan je onbepertk aantal clients bedienen. Je kan meerdere verbindingen gelijkertijd open houden.

Ik heb moeite om meerdere gebruikers toegang te geven tot alle systemen.

Integration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.

Working with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.

When you need to provide support or remote access (attended or unattended) it is a simple solution, easy to use, several alternatives to grant access in variety of OS's and circumstances and cost competitive.It isn't cluttered with functions that may work in some cases but in others are completely unnecessary.

No "bundles" for several users in small companies, those with need of many simultaneous users are likely to be really big and this situation works at their favor (btw, those are the ones that may need the extra functions from other competitors), but for small companies (using 1-2 simultaneous users) add an extra channel means doubling the cost. Even with that unpleasant situation still cost competitive.

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

Fácil de implementar y mantener. Es muy sencillo conectar con los equipos/servidores de forma independiente sin necesitar al usuario al otro lado. Pone muy fácil el poder reiniciar y reconectar con la máquina incluso en modo seguro y crear los instaladores desatendidos.

Lo que menos me gusta es no tener un Usuario administrador que pueda acceder a todos los remotos. Hemos personalizado instaladores para los trabajadores y al dejar la empresa es dificil la gestión de sus máquinas. Echo de menos un usuario que sea independiente a todos y con los máximos privilegios.

It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL.
Very friendly for helpdesk and for customer.

Maybe downloading client. Some customers sometimes have a problem to find where is located this download.

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.