Avaliações do ISL Light

Experimentamos este software na nossa empresa de forma a substituir um software da concorrência que anualmente era um custo muito elevado e foi uma excelente decisão, facilidade de acesso, transferência ficheiros, acesso sem supervisão, partilha de ecran.

Tivemos alguma dificuldade inicial em implementar em todos os clientes e tempos alguma dificuldade em gerir computadores que tenham sido instalados por funcionários que já não se encontram na empresa.

Licença conforme o pretendido pelo cliente, um software prático de usar no dia a dia, rapida instalação nos clientes e a nivel de custo dos mais em conta.

Alguma dificuldade por vezes em o software ficar online nos computadores dos clientes, por vezes é necessario pedir ao cliente para forçar o inicio da aplicação em ligar/desligar para termos acesso.

Preço, pratico e leve, permite enviar arquivos, partilhar ecran e dar assistência sem se instalar o software

Poderia ser melhor na gestão dos computadores, ficando associado ao instalados os outros não conseguem remover o computador ou renomear o nome

Acesso sem autorização, envio e receção ficheiros e gravação de sessão

A gestão como é instalado nos clientes, se for instalado por um utilizador não é possivel outro utilizador mudar o nome daquele computador no ISL

Possibilidade de rapidamente criar o acesso autónomo num equipamento e depois ter a lista de todos os equipamentos numa lista organizada por mim.

Por vezes a ligação é um pouco instável caso a banda de Internet do cliente não seja muito boa.

Além da versatilidade e facilidade é uma ferramenta bastante estável.

Funções de copy paste de texto por vezes não são fáceis entre o operador e o computador remoto.

Serve o propósito ; Prático e estável, tudo o que se pode esperar.

Nada a apontar. o programa faz o que procuro. Pena apenas o trial ser curto para testar tudo.

Experiência de utilizador apenas, é simples e intuitivo; serve o propósito.

Alguns colegas têm reportado problemas com Android ; Não tenho experiência para falar sobre o assunto; Nada a apontar em Microsoft

Most important of course is that ISL Light delivers the goods when it's about remote support. I've looked at multiple other products (after deciding to leave Teamviewer) to find a solution that fits my requirements. One of them is remote support to individual Windows users on a virtual Windows Server. ISL Always On basically is the only product that could do this easily. Also many other products have different products (or subscriptions) for attended and unattended support. With ISL you get ISL Light (attended) and ISL Always On (unattended) and all for a very good price.

You only get one concurrent session with each licence. This might be just not as flexible as you would like. You can however add an option to allow multi-sessions. You have to pay a little extra though.
It would be nice to have a list of users that previously asked for support so you don't need a sessioncode to get connected. Than again it might be more secure this way.

It is easier to work with than with TeamViewer, specially since TV requires user to accept EULA and has stricter password requirements. The process of giving instructions to users how to run ISL Light Client is also easier. And process of switching to session with elevated privileges is also much easier and faster.

It is a little bit pricier than what we pay for TeamViewer.

It's easy to use, very helpfull and easy to install.

Licences for multiple users should be more flexible. One user and one session is history I am doing on multiple desktops and I have to switch evertime.

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

Integration to my website. The user interface is intuitive. Ability to reboot without losing connection.

The Pallava in connecting to a Mac the first time (this is more abut the MacOS security)

Simplicity of use, the feature to gain administrative control on remote computer

Sometimes it's quite slow, but we can live with that :)

Ease of use. It is by far the essayist remote controle product I have used.

None. There is nothing about this software that I dont like.

The easy of use! The possibility to pay the singular impuls!

Too many windows till you arrive to the end.

Ease od use. Normal price range. Great and quick support. Available for all platforms.

I don't have any complaints about software.

Ease of use, the user interface is not cluttered, stable connections...

1. File sharing from customers to me is not working (it doesn't open the dialogue box to choose the file). 2. When connecting to a Mac user I can only see a black screen and the customer's mouse moving.3. When connecting with a mobile app I cannot move the mouse cursor, I can just watch the screen

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

- Easy to use for users and operators
- Very fast installation and general use
- Easy to start a session with users, only 8 digit number needed
- Lots of features, RDP, always on, file sharing, recording, etc

I don't have any real issues with this software.

It just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL.
Very friendly for helpdesk and for customer.

Maybe downloading client. Some customers sometimes have a problem to find where is located this download.

The featrure that is most usefull is access 24/7 and abbility to solve issues before they happen.

The features that could be improved are use on 3rd party mobile phones that use not google Android and other OS.

Relatively easy to use and does all that I need as far as cutomer support is concerned

It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google.

Remote restarts are really good, we use when quick assist does not work on the client machine and being able to log into the admin account remotely is a life saver

Session codes being 8 digits is a bit of a pain sometimes, I think a 6 digit code is good enough.

We first came to use ISL after having experienced the ease of connection many years ago with one of our suppliers. We loved the fact that the end user just had to enter a session number download and run. It also allowed us to host live web chat facilities on our website, which was another separate service we were paying for.

The webchat isn't as proactive as some other services, informing you when there are visitors on your site. But the remote desktop support makes up for this.