Avaliações do Ricochet

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

It's a very user-friendly program that makes training a new person easy

No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function

Very easy to use. Exporting existing inventory and vendors was easy.

A bit pricey for someone in Canada with the exchange

We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.

We are about to expand our use of the system to include online sales, which is very exciting!

The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.

No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.

Hands down best consignment software we have used.

Not much.... I love it and all of my consignors.

I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing!

Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now.
I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!

The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly.

The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

Easy to use, pretty self-explanatory. Customer service is always helpful and spot on. In the time we've used it, they've improved and updated the software pretty regularly. Looking forward to more integration with Quicken, as they've said would be coming. I would like full inventory integration. Overall, really good value for the money.

A little glitchy on the rare occasion - sometimes it does not work as expected. But it is pretty rare. I know that it was originally designed for large item consignment (furniture) and they've improved the functionality for smaller item consignment, but there are still a few things that could be improved in that area.

24/7 access to all the accounts
easy setup
multi vendor friendly
easy to navigate
excellent technical support

the colors display. but not a deal breaker.

We love the ease of Riochet POS, it is straightforward and simple. We find it easy to train employees as well! Communication is top notch with Ricochet, love having the chat option for instant assistance.

Lack of reporting. It'd be nice to break down inventory and have extensive reports on consignors and sales.

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Ricochet Consignment Software is incredibly user-friendly; everything is easy to find and navigate and the customer service if I ever have any questions or issues is always pleasant and quick.

There are a few functions that would be nice to have added (i.e., the ability to duplicate a product and then just change the description for similar items and the ability to automatically send account balances out to consignors via email) but there is really nothing negative that I can say about the software.

Ricochet is so intuitive...even if there were non instructions I could figure it out. I does everything I need to run my consignment shop in a way that makes sense without a lot of useless features. The support has been fantastic (usually just me having a silly question) the team gets back to me in moments. I have used other consignment software and there is no comparison!

Hard to think of anything to complain about!

Keeps us on top of our Inventory, Consignments and Daily POS

Inability to see a snapshot of inventory for a given period

The customer support is phenomenal. Response to questions is fast and the staff ALWAYS know the answer to my questions.

This software, is also easy to use and offers lots of ways to gather data and sort through data.

It is missing just a couple features that I would like. For example, you can only look two pages ahead or behind when looking up products.

Finding Ricochet was the final piece we need to start our business. We looked at number of Inventory and POS systems. Ricochet was the only one that checked all of our boxes. Once we decided to test drive the system, the guys at Ricochet were extremely helpful via email and phone.

Can't think of any cons. The guys at Ricochet listen to their customers and work to implement any changes that will benefit the system and their customers.

How easy and simplified it is, my customers love being able to check their inventory and balances.

Can’t wait for mobile app update, having that to use on my iPads will be great!

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN]
a lot early on and then [SENSITIVE CONTENT HIDDEN]
. They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

This software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.

I would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc.
More customize able reports
Employee time clock

easy of use...AND MOST IMPORTANTLY...
ease of customer service...and how quickly they can help

renewal fees each year...but dont think that counts as "least like"

Easy to use and great customer service.

not being able to do intake and price in a list and remove items to donate or picked-up.

Fast, easy to look up items, great month end reporting

Need consigned to be able to delete items

The price! It was a great value and a lot less money then other systems

Didn’t automatically take out cc fee for vendor accounts

Ease of use for logging and tracking sales

I can’t think of anything negative about this software

Vendor logins with ability to input inventory and monitor sales/payout
ease of use
cloud based - so not backups needed.

not a lot of customization available
does not track tax on sales for vendor payouts