Avaliações do AutoRaptor CRM

Ease of use for everyone. Customer support is swift and training is easy to understand. The automated texts & email options make it impossible to lose contact with your customers

Needs to have more optional vehicle request section that alerts you when a vehicle comes in

It is easy to use and it gets the job done. And the cost

That is does not have a dealing tool. Our last CRM had it and I really liked it

I enjoy the ease of operating most. I can use what is set up by the administrator or clear it and manage my own tasks. See where I am at with Reports when i am looking where I stand. Managing the customer is the best of all. I think the program has been well thought out. I could see where I would enjoy a few more features in search fields for lost customers but maybe just user error. Overall very satisfied!

searching for lost customers. I would like to be able to plug in a word like "BUCKET" and pull all customers that were looking for a "Bucket Truck" in my "Lost" customer file.

This software is incredibly effective for keeping all of your important information very well organized. And the sharing option really comes in handy when you have to take a day off and have a customer change their mind about when they are coming in. Then you can share all of your already organized information about that customer with a co-worker and everything can still get handled easily!

It's not always the easiest thing to use if you have never used it before. But there is more training that could have been done with me before jumping in and trying to figure it out for myself.

everything is easy to learn not complicated

while modifying appointments it can be more options

Easy to use and navagate around and you can have many users

Always a problem or running slow or being upgraded

I love the reminders & I like the platform. I have watched this program grow for years now & feel as if this is the best it has ever ran.

Honestly, I wish that before my leads are marked inactive, it would notify me. I feel like my leads get lost after I finish tasks. I feel hindered and I have to write all of my leads down so that I remember to go back and check on them. Sadly, I end up not touching base with people until I "stumble" back on the lead. By that time, they have usually bought elsewhere. Very aggravating.

The support team is extremely knowledgeable and responsive. The software is easy to use, and usually works flawlessly. The texting and dialing out features are fantastic.

Reporting doesn't make sense sometimes, and there a lot of features that other CRMs have that this does not. It would be nice if there could be different action plans for different types of leads as one action plan does not apply to all people/leads.

The best product as it is so user friendly

The only thing I do not like is when a customer that has been put into the Delivered or Lost part sends an email or a text it does not pop up to notify me

I love the fact that it's very user friendly

I would like to see a scanner on the mobile app to decode the driver license

It's easy for even someone that is not computer literate to manage. I have several coworkers that are computer illiterate and they can manage to use this CRM- you cont have to be a rocket scientist. Inventory can be loaded and updated daily through a direct drop.

IT has no filtering process for spam email generated by your client base. I constantly receive spam messages from previous customers and prospects,

Nothing really. If I had to say something good so I can fill out characters I would have to say that "it's easy to put a new customer in

Everything. It is antiquated and some of the worst reports I've ever seen

It gives the user the option to modify their customer information for future use.

Some glitches that won't track some user inputs such as when the user has added tasks to their customer up sheets. When trade information is inputted, there should be a time stamp of when the appraisal amount was inputted.

Great way to keep communication with customers and see all previous communication.

I wish there was a way for active admin to find up sheets without tasks other than going thru each upsheet.

Simple interface, customer support through texts

Bugs with id's, text message delays, inputting phone numbers from mobile app. Much better suited for desktop use

Very inexpensive and very easy to use. Can do a lot of basic functions well.

The software is simplistic compared to others. Other product can do a lot more.

The affordability and functionality. Feature packed as well.

The inability to control the timing of round robin lead distribution.

The ease of using it and how it is to integrate with our other DMS and web hosts services.

The unfortunate increases that happen with texting app costs and such.

The software itself is easy to use, and easy for me to train my staff to use.

The settings on how to change each user and their responsibilities could be simplified.

The over all cost an effect is very good!

Available for users to adjust templates. Need to separate what an administrator and user can use a little more