Avaliações do Splashtop

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

It's very user friendly and allows many features

Sometimes it is slow, the video quality varies from good to poor.

Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.

It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.

Stable and fast remote connections to any system no matter if internal or external. Direct chat and file transfers with the client. Option to have the client approve the connection requests or refuse, for non-server systems. Can be set up thru regedit entry. Various customizations and optimizations are possible thru registry keys, to customize the experience for the support technician and the client.

Nothing negative to say. Offers all the basic and some more advanced functionality you could think of you need while remotely connecting to a system.

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely.
It is stable, fast and work great.
can see connected sessions or that were connected from the admin console.
depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue.
The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end.
If there is an icon on the desktop that the client can click on to appear on the admin console it will be great.
it doesn't capture windows user password for reboot.

The cost versus LogMeIn. We pay a fraction of what we were paying with LogMeIn even before their price hike. Also it allows for a lot more client machines at the same price

It was lacking some polish in the beginning but they have steadily been rolling out new features. They are on par with LogMeIn now.

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration

Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts

As a sole proprietor PC Repair business owner, budget, security and diagnostic and remote desktop features are my highest priorities and Splashtop fits most of the bill.

I would rather be given a new password by my client and have to input it before I can remote-in on their PC each time. I have already had them be concerned about this. I told the client, people shoud always have a password or PIN login for Windows instead of an auto-login option for their own security. Other than that, I love Splashtop Business's features and performance.

I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this.

My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10.

After a relatively short learning curve, I was able to use this software exactly as required. I offer remote computer and device support to people who are, for the most part, over 75 years old. As such, it can be challenging to guide them through resolving their problem. Being able to offer remote access, is crucial with clients like this, because I can explain as I offer the visual.

The seniors I deal with are easily confused with technology, which made guiding them through installation of the Splashtop Streamer at their end a bit tricky. This was probably the most difficult part of laying the groundwork for helping my clients. So I prepared screenshots of every step of the installation process for myself, which allowed me to guide them through installation one step at a time.

For the most part, Splashtop Business Access covers all bases for me and is definitely a crucial tool in accomplishing my work.

Even so, there are two things on my "wish list", that would make the experience even better...

1. I would prefer not having to use my telephone to speak to the client, and would really appreciate if Splashtop had an audio component built into it.

2. Many of my clients have only iPads or iPhones and, to my knowledge, Splashtop does not allow for me to offer them remote support from my computer to their device. That possibility would be fantastic!

I am a small business owner and the only person who needs to remote into my business. In my scenario, I no longer need to be in the office to work so often do some electronic paper pushing in the evenings and weekends (like most small business owners, we are 24/7!) and when staff have computer issues, I can remote into their desktops to fix the small issue no matter where I am in the world.

There is nothing I would complain about at this point.

Easy to use. Responsive. I can install on multiple devices without having to pay for each device. We access remotely rarely, but this allows access when there are files not on the one drive and we can move it there remotely. Also allows me to see what my business partner is seeing on their screen during meetings and to also walk through technical things he doesn't understand to work.

When I do have trouble connecting, the trouble shooting tips aren't very helpful.