Avaliações do Splashtop

Splashtop

Solução de acesso remoto para profissionais e equipes

Classificação geral

4,7 /5
(665)
Relação qualidade/preço
4,8/5
Recursos
4,7/5
Praticidade
4,8/5
Suporte ao cliente
4,7/5

96%
dos usuários recomendam este app
Classificar por

665 avaliações

Anthony
Classificação geral
  • Setor: Hardware
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

A great alternative to some of the more you expensive solutions

Avaliado em 06/06/2023

Vantagens

I like the fact that Spalshtop is quick and easy to deploy, simple for the technicians to commence a remote session and has great integrations with our RMM and ticketing systems.

Desvantagens

There is presently nothing that I don't like about Splahtop.

Ed
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Easy Way to Access Customer Computers

Avaliado em 03/06/2023

I use Splashtop daily to login to client's computers, check on issues, help them with application...

I use Splashtop daily to login to client's computers, check on issues, help them with application questions, monitor backups, check for viruses and more. It's easy and once a customer is setup to use Splashtop themselves to remotely access their office computer, then it's a no-brainer for them to get their work done. Businesses LOVE the fact that we have 24/7 access to their computers and that we can jump on after hours and not disturb their employees during work hours. Splashtop helps strengthen our relationships with the businesses that we support.

Vantagens

Splashtop is easy to use and deploy. Users "get it." Customers "get it." There's also no additional software to download as you must in other products.

Desvantagens

The chat feature isn't great. User's aren't provided sufficient prompts on how to use it. My legacy version of Splashtop doesn't have multi-monitor to multi-monitor viewing. Moving to a version that does is a huge price jump

THOMAS
Classificação geral
  • Setor: Software
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Splashtop Disappointment

Avaliado em 30/09/2019

Sometimes it works, sometimes not so much. I have logged into a customer, rebooted and when the...

Sometimes it works, sometimes not so much. I have logged into a customer, rebooted and when the customer opens the splashtop app it goes away and there is no way to log in using splashtop. The video is sketchy and the file transfer works most of the time. Support is clueless and the follow up is very poor. If you need to service your clients in a timely manner, this may not work for you.

Vantagens

It's very user friendly and allows many features

Desvantagens

Sometimes it is slow, the video quality varies from good to poor.

Art
Classificação geral
  • Setor: Suprimentos e equipamentos para empresas
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Splashtop Remote Is The GOAT

Avaliado em 26/07/2023

Overall Splashtop is a gamesaver for me on many occasions when I need remote access to my work...

Overall Splashtop is a gamesaver for me on many occasions when I need remote access to my work computer while on the toad.

Vantagens

Being able to remotely access my office and home computers is vital to my business.

Desvantagens

It would be nice if we could have two simultaneous remote connections as part of the standard subscription.

Clifton
Classificação geral
  • Setor: Engenharia mecânica ou industrial
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Use Splashtop to Facilitate Remote Access, and Presentations

Avaliado em 03/06/2023

I have a few computers that I have set up permanent remote access to. For these computers, I can...

I have a few computers that I have set up permanent remote access to. For these computers, I can initiate remote access in an unattended state, or without anyone's permission. This is very useful for computers I can administer remotely. I uses the SOS tool on an as-needed basis to do one time support sessions to help a user with a hardware or software problem. I also use the SOS tool to share my screen and present ideas, or show project progress.

Vantagens

Splashtop gives me the ability to take my computer expertise and use it to help others. It also gives me the ability to present ideas and to demonstrate designs without the need to meet in person. It allows a collaboration between all the information on both the sender's and the user's computers.

Desvantagens

It can be challenging for the non-savvy computer user to download and install the SOS app. I usually have to walk them through the process. I don't see where this process could be simplified, I just see some of my clients struggle with it. I think it is a great security feature, forcing them to be fully involved in the decision making process of allowing remote access to their computer.

Benjamin
Classificação geral
  • Setor: Mineração e metais
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Perfect Remote Support Tool

Avaliado em 13/02/2023

Once you customize the registry keys for the splashtop streamer you will have a perfect experience....

Once you customize the registry keys for the splashtop streamer you will have a perfect experience. Some annoying options to customize are sound and num lock settings. Integrates well with our RMM Atera and is even free of charge there. Connection is stable even in remote and very low bandwidth situations.

Vantagens

Stable and fast remote connections to any system no matter if internal or external. Direct chat and file transfers with the client. Option to have the client approve the connection requests or refuse, for non-server systems. Can be set up thru regedit entry. Various customizations and optimizations are possible thru registry keys, to customize the experience for the support technician and the client.

Desvantagens

Nothing negative to say. Offers all the basic and some more advanced functionality you could think of you need while remotely connecting to a system.

Alternativas consideradas

TeamViewer

Razões para mudar para o Splashtop

Free integration and use within our RMM Atera.
Ramy
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great remote software

Avaliado em 22/06/2022

Great software that helped us improve our service and support quality.
Easy for customers and techs...

Great software that helped us improve our service and support quality.
Easy for customers and techs to use

Vantagens

Very east to install and lunch.
Fast connection with no delay.
Full control on device.
Chat box with customer.
Join session with code.
Access mobile devices as well.

Desvantagens

Chat history disappear after restart.
It doesnt reconnect automatically after restart.
Admin console can be upgraded to include more reports

Jose R
Classificação geral
  • Setor: Automação industrial
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Excellent for remote control!

Avaliado em 26/07/2023

This is our go to solution when on business trips, during the pandemic it was instrumental to keep...

This is our go to solution when on business trips, during the pandemic it was instrumental to keep our business going.

Vantagens

Very easy to set up. It is very stable and accurate. You can have several computers, laptops, tablets configured to control in your group, for a single user.

Desvantagens

There is actually not a single thing I dislike.

Bruce
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

best for the price

Avaliado em 26/07/2023

this replaces what I was using with little effort and no confusion made leaving the other tool easy

this replaces what I was using with little effort and no confusion made leaving the other tool easy

Vantagens

once set up on PC's easy to connect and preform functions needed

Desvantagens

sometimes getting a remote computer set up is a pain

Chris
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 6.0 /10

Good but pricey

Avaliado em 11/08/2023

Good to use just less exepensive options out there.

Good to use just less exepensive options out there.

Vantagens

It's stable and has good user controls.

Desvantagens

Cost. It's less than the others like GoToMyPc and the like but more than Remotepc from iDrive. Goo

Alternativas consideradas

RemotePC

Razões para mudar para o Splashtop

We didn't. Went with Remotepc by Idrive. Cost really was the factor.
Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Easy way to offer helpdesk support to clients

Avaliado em 02/07/2020

It has been very good experience with software, it works ok with our needs.
there are few options...

It has been very good experience with software, it works ok with our needs.
there are few options and features if they are added it will be perfect software and compete with advanced solutions that have been in the market for years.

Vantagens

The software is straight fw....client download the software, generate the code and the tech can use the code to log into the computer remotely.
It is stable, fast and work great.
can see connected sessions or that were connected from the admin console.
depending on your license you can have more than 1 tech connected to same session and u can have unattended access as well depending on the license.

Desvantagens

with mac we have to enable settings in system to allow splashtop to take control but this is mainly Mac os system issue.
The client has to generate the code every time from his end.....if it can work the other way it will be easier....I mean we generate the code for him or he can just install software then it appear on our end.
If there is an icon on the desktop that the client can click on to appear on the admin console it will be great.
it doesn't capture windows user password for reboot.

Resposta do Splashtop

Hello,

Thank you so much for the rating and review. Sounds like you are using our Splashtop On-Demand Support (SOS) which is designed for having a quick and efficient connection to your users' Windows, Mac, iOS and Android devices with a simple session code and the code will be generated each time automatically to provide an extremely secure on-demand remote access solution.

Regarding your comment, Splashtop is integrated with freshservice and allows a workflow similar to what you describe for technicians who want to have remote access to their end users. The technician can reply to a ticket embedding an SOS link and later connect to the end user's computer without the end user needing to provide a session code. Here's more information for your reference:
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360031448651-Freshservice-Integration

If you would like to discuss specific points, we are at your disposal. Feel free to reach us at any time at: customer-success

Kenneth
Classificação geral
  • Setor: Gestão de organizações sem fins lucrativos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The LogMeIn Alternative

Avaliado em 13/12/2019

We used LogMeIn for years until they almost quadrupled their prices. We looked and found Splashtop....

We used LogMeIn for years until they almost quadrupled their prices. We looked and found Splashtop. It offered almost all of the same functionality at a fraction of the cost. It was lacking some polish at first but over the years they have greatly improved upon their product. I use it daily to manage the users at my company remotely and I haven't had any issues.

Vantagens

The cost versus LogMeIn. We pay a fraction of what we were paying with LogMeIn even before their price hike. Also it allows for a lot more client machines at the same price

Desvantagens

It was lacking some polish in the beginning but they have steadily been rolling out new features. They are on par with LogMeIn now.

Angie
Classificação geral
  • Setor: Serviços meio ambientais
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Awesome software for the now more common "stay at home' worker.

Avaliado em 08/05/2020

I had been using another software prior to switching to Splashtop in March, it was a free version...

I had been using another software prior to switching to Splashtop in March, it was a free version because I had only need to access my work computer from home minimally and that was only to access our accounting software, everything else I needed was in the "cloud". The free software I was using had a horrible lag and terrible visual quality and once our state got stay at home orders, I began working from home full time, the lag and poor visual quality was not an efficient way to work. I looked into upgrading the free version but couldn't verify if the lag would be fixed and the price was outrageous so I opted to look for an alternative. That is how a came across Splashtop and decided to give the trial version a whirl and I am so glad I did, I knew with a day or 2 that I would be purchasing a license.

Vantagens

Super easy to use, with a lot features including fast access anywhere from Windows, Mac, iOS, Android and Chromebook, HD quality, file transferring. remote print, ability to switch between multiple monitors, all for as low as $5/month ($60 per year).

Desvantagens

I access a computer with 2 monitors and will I can switch between the 2, I wish I had an option to make all everything open on one monitor because dragging between the monitors is not the smoothest when you can only have 1 monitor visible at a time. Although I believe viewing multiple monitors simultaneously is a feature in the Pro version, I am using the Solo version as working from home should only be temporary but if it were more permanent then I'd probably upgrade to Pro.

Resposta do Splashtop

Hi Angie,

Thank you so much for the scoring and telling us your user experiences. It's truly our pleasure to have an environmental protector/maintainer as one of our customers.

Regarding your feedback, have you tried our monitors switching hotkeys? Here are the articles for your information:

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014465512-MULTI-MONITOR

https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360014349892-Splashtop-Business-App-Supported-Shortcuts-Hotkeys

If you would like to have any further assistance, feel free to reach out any time at: https://www.splashtop.com/contact-us. We are at your disposal

Stay healthy and take care!

Adriaan
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

An excellent LogMeIn replacement

Avaliado em 01/05/2021

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as...

With Splashtop Remote Support we can effectively manage both our own PCs and servers, as well as that of our clients remotely. The switch from LogMeIn went smoothly, and we've found that the remote support sessions connect far quicker and are more reliable than LogMeIn. Overall we are very satisfied with Splashtop and glad that we've made the switch.

Vantagens

Easy setup
Quick and stable remote connections
Security features
Easy to learn and administer
Low bandwidth requirements
Anti-malware integration

Desvantagens

Rollout via Active Directory is a bit tricky, but doable
Only the main admin user is able to create delegated admin accounts

Alternativas consideradas

TeamViewer e LogMeIn Central

Razões para escolher o Splashtop

We've used LogMeIn Free, then LogMeIn Central for many years. However, LogMeIn wrote to us a couple of years ago intending to more than double the price we were paying. So we looked at alternatives, and Splashtop came out on top for functionality and price. After a two week free trial we were satisfied that Splashtop was the way to go.

Software anterior

LogMeIn Central

Razões para mudar para o Splashtop

Ease of use Lots of useful features Pricing
Chris
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Remote control sofware - Bang for buck cannot be beat.

Avaliado em 24/12/2020

Value, product functionality, and quick replies for help without having to spend unreasonable...

Value, product functionality, and quick replies for help without having to spend unreasonable amounts of money to do so.

Vantagens

Remote control software that works well with all of the features of Teamviewer for excellent pricing that anyone can afford.

Desvantagens

The only issues after moving from Teamviewer is when installing trying to figure out the streamer vs. just installing one .exe file that does everything.

Philip
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Outro durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Real value a fair price

Avaliado em 22/05/2020

I found Splashtop to be easy to use, and having the features like File-Transfer, Chat, Remote...

I found Splashtop to be easy to use, and having the features like File-Transfer, Chat, Remote reboot, Desktop-Sharing, like their major competitor, but with up to 10 client PCs and at a significantly lower/fairer price, is a great and welcome value for me and many other small to medium, businesses!

Vantagens

As a sole proprietor PC Repair business owner, budget, security and diagnostic and remote desktop features are my highest priorities and Splashtop fits most of the bill.

Desvantagens

I would rather be given a new password by my client and have to input it before I can remote-in on their PC each time. I have already had them be concerned about this. I told the client, people shoud always have a password or PIN login for Windows instead of an auto-login option for their own security. Other than that, I love Splashtop Business's features and performance.

Brian
Classificação geral
  • Setor: Internet
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great price to feature ratio. Fantastic sales and support experience.

Avaliado em 05/09/2019

Vantagens

Feature parity is about on par with TeamViewer, with a much better price point. Splashtop is fast and just works. Customer service and support is top notch with a fast response time to requests (I received a non-support related response on a Sunday).

There was a 20% pricing discount when we signed up, saving us around 40% over TeamViewer. Even at full price, Splastop is still cheaper than TeamViewer.

Desvantagens

There's a few minor issues I've run into, but nothing to really complain about. My biggest complaint is the SOS client seems to take longer to startup and display a support code on remote devices, when compared to TeamViewer QuickSupport. Again, minor issue as it's maybe 20-30 seconds or so.

Deploying a customized SOS agent is a manual process, but I received my agent software on the same day as my request (on a weekend too).

Lastly, when Splashtop is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect. I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled.

Erika
Classificação geral
  • Setor: Filmes e vídeos
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Best remote option so far

Avaliado em 19/11/2020

Vantagens

It's easy to access the multiple computers I need to. Bonus that I can be logged into more than one at once. I like the options for having different windows representing the different monitors and being able to move them and readjust size.

Desvantagens

Unfortunately setting up remote audio was a hassle. Once I got it to work it's been seamless ever since. Second complaint about audio is that if you are working on Macs, you can't get audio through both the local and remote computer at the same time. Only 1 Mac will get the audio and it's not a quick function to toggle or switch between either. I've been told PCs support this function though :( this would be super helpful to have.

Dan
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

This is everything I need in a remote assistance application.

Avaliado em 06/09/2019

Support has been phenomenal. I talk and they listen. They even implemented a suggestion I had...

Support has been phenomenal. I talk and they listen. They even implemented a suggestion I had which made Splashtop a more competitive product and it has eliminated the last of my frustrations with the product. They really do listen and the response time is reasonably short. I'd like to tell you about the response time when I have a real problem but I have never had any.

Vantagens

I can drag and drop files from my desktop to the client's; It is easy for the client to install and use, the client's agent is quite small; Video update time is subjectively short; I frequently do not remember there is a short lag between what happens on the client's computer and when I see the change on my screen. I can see the client's mouse pointer on my screen. This makes it so much easier for the client to explain to me what is happening on their computer. (It is an option, you have to select it.) I can arrange an unattended connection to the client's computer. Some of my clients prefer this.

Desvantagens

My version has a limited number of unattended connections. I don't need an unlimited supply but I do need more than 10.

Catherine
Classificação geral
  • Setor: Formação profissional e coaching
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Splashtop Business Pro is a good choice for me

Avaliado em 29/05/2020

I would also like to mention that their Customer Support is excellent. I spent quite a bit of time...

I would also like to mention that their Customer Support is excellent. I spent quite a bit of time on the phone with their rep, discussing the merits of Splashtop and the various options available. He was thorough and extremely patient. I started with the 7-day trial of Splashtop Business Pro, which they extended for an extra 7 days when I needed more time. I've needed support a couple of times, and they were very responsive.

Another thing I love about the choice I've made is the affordability. Some other services were going to be unjustifiably expensive for me, which led me to the search for an alternative. I don't need to offer 24/7 remote support, since I use it on an "as needed" basis, which fluctuates week by week.

Vantagens

After a relatively short learning curve, I was able to use this software exactly as required. I offer remote computer and device support to people who are, for the most part, over 75 years old. As such, it can be challenging to guide them through resolving their problem. Being able to offer remote access, is crucial with clients like this, because I can explain as I offer the visual.

The seniors I deal with are easily confused with technology, which made guiding them through installation of the Splashtop Streamer at their end a bit tricky. This was probably the most difficult part of laying the groundwork for helping my clients. So I prepared screenshots of every step of the installation process for myself, which allowed me to guide them through installation one step at a time.

Desvantagens

For the most part, Splashtop Business Access covers all bases for me and is definitely a crucial tool in accomplishing my work.

Even so, there are two things on my "wish list", that would make the experience even better...

1. I would prefer not having to use my telephone to speak to the client, and would really appreciate if Splashtop had an audio component built into it.

2. Many of my clients have only iPads or iPhones and, to my knowledge, Splashtop does not allow for me to offer them remote support from my computer to their device. That possibility would be fantastic!

Avaliador Verificado
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

A Top-Notch Remote Support Solution

Avaliado em 02/06/2022

Vantagens

I've used numerous remote solutions thru the years, however Splashtop has been a delight to use without breaking the bank! The solution does everything I need without over-complicating the setup process or being intrusive to my end users.

Desvantagens

I would LOVE to see the ability to adjust the settings of a deployment package without having to create a new package and reinstall.

Vinod
Classificação geral
  • Setor: Consultório médico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great Product

Avaliado em 26/07/2023

Excellent product for the price and reliability . Recommended this product to others.

Excellent product for the price and reliability . Recommended this product to others.

Vantagens

Works well and is price friendly. I tried other solutions but was dissapointed until I found Splashtop.

Desvantagens

I do not feel that there is anything that this product does not deliver.

David
Classificação geral
  • Setor: Fotografia
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Excellent Remote Support Product At An Affordable Price

Avaliado em 04/06/2023

Vantagens

My business provides remote support for photographers working with Adobe Photoshop and Adobe Photoshop Lightroom Classic. For almost a decade, we used a competitor's product that cost far more than Splashtop SOS to help our clients on Macs and PCs. The more expensive product was harder to deploy, had no technical advantages, and cost hundreds more per year. For us, switching to Splashtop SOS has improved customer satisfaction and saved my business thousands of dollars over the past five years!

Desvantagens

I wish that there was a way to run adjust the bandwith usage to an even lower setting when working with clients who have weak internet connections. A black and white screen display mode, or a slower screen refresh rate, might be helpful for those situations when even the "Low" bandwidth usage setting is still too taxing on their feeble connections.

russell
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great software that works

Avaliado em 27/05/2020

Claim to fame: I was walking around the Louvre museum in Paris on vacation, when we had an...

Claim to fame: I was walking around the Louvre museum in Paris on vacation, when we had an inspection at work back in Florida. I was able to move the files they were looking for whilst standing in the Egyptian area on my phone and in 10 minutes, my staff had everything they needed to complete the inspection.

Vantagens

I am a small business owner and the only person who needs to remote into my business. In my scenario, I no longer need to be in the office to work so often do some electronic paper pushing in the evenings and weekends (like most small business owners, we are 24/7!) and when staff have computer issues, I can remote into their desktops to fix the small issue no matter where I am in the world.

Desvantagens

There is nothing I would complain about at this point.

Nelso
Classificação geral
  • Setor: Restaurantes
  • Porte da empresa: 11 - 50 funcionários
  • Usado Mensal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great platform at a great price.

Avaliado em 27/07/2023

It is an invaluable tool for my small business. It's easy to use. Simple to navigate. Doesn't have...

It is an invaluable tool for my small business. It's easy to use. Simple to navigate. Doesn't have tons of bells and whistles that I wouldn't use but have to pay for, so the value is wonderful for us.

Vantagens

Easy to use. Responsive. I can install on multiple devices without having to pay for each device. We access remotely rarely, but this allows access when there are files not on the one drive and we can move it there remotely. Also allows me to see what my business partner is seeing on their screen during meetings and to also walk through technical things he doesn't understand to work.

Desvantagens

When I do have trouble connecting, the trouble shooting tips aren't very helpful.