e-Government management solution
4.6/5 (56 avaliações)Vantagens
I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time.
Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report.
I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.
Desvantagens
The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!
Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful.
I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.
Vantagens
The software is very simple to learn and is user friendly. GovPilot provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office.
Desvantagens
Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with GovPilot on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot.
Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful.
I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.
Vantagens
This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.
Desvantagens
As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.
So glad that you love using our software! Thank you for the kind words.
The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents.
Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.
Vantagens
Software is flexible, customizable, and easy to use.
Thank you for the kind words, Richard! It is a pleasure working with you and your team.
Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.
Vantagens
We use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross-reference all our applications and get an overall view of properties and a complete record for each. The team provides incredible support.
Thank you for the glowing review! We enjoy working with you and we are so glad that you are satisfied with our software and service.
Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.
Vantagens
Automatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago.
Desvantagens
Sometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by.
Thank you, Charlotte! We love working with your team.
Vantagens
The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.
Desvantagens
I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.
Thanks so much for the glowing review, Romi!
Vantagens
The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises.
Desvantagens
I have found nothing to be concerned about since using the system more frequently. If I need help, I call !
Happy to hear that you are quickly growing more comfortable using the system. Excited to watch you discover GovPilot's many benefits.
I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.
Vantagens
I like the customization it offers specifically to your organization. We can set it up in a way that fits our needs and not just a standard platform filled with required field we don't use.
Desvantagens
Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.
Thanks a lot!
Code Enforcement uses this software to capture daily functions that occur throughout our area with our utilities that require the assistance of Code Enforcement. We also capture Customer inquiries. GovPilot provides easy access to our records in a snap!
Vantagens
Easy to maneuver through sections. I really lean on the reports that GovPilot provides.
Desvantagens
Can not say that I have a Con for this software
Happy to help.Thanks for the well-written and positive review!
It was an easy transition to this system. It only takes a few minutes to enter a concern and anyone else on the system can check on any call to see where you are on it, whether you need to follow-up, contact someone, or what needs to b done to close it out.
Vantagens
The are straight forward and easy to use/understand.
The support staff and sales staff worked with up so we could see what we wanted to see, not something we did not want/need. If we have a problem, the chat room is quick and easy, with positive responses.
Desvantagens
Having to use "SAVE" after typing a long narrative to save it.
Thank you for te kind words! Thrilled to hear that you found the transition to GovPilot to be an easy one, as we work hard to ensure our clients' comfort during this phase.
Streamlined all my daily processes. Easy for me and other department members to search for information. Brought our processes up to date and eliminated all illegible paperwork.
Vantagens
So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced.
Desvantagens
Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds.
Wow, what a complimentary review! Glad you're having so much success with the system.
Vantagens
The software provides a user friendly database that goes much farther than your typical databases. The options and features it provides surpass anything we have had in the past. Record keeping, reporting, invoicing, stats, it can do it all!
Desvantagens
The software limits us to addresses that are based off of tax map data. It would be nice to expand this to geographical locations not necessarily linked to tax map data.
What a nice review! Thank you, Stephen. Glad that you find GovPilot's capabilities so helpful.
I am more productive since the system is automated to our needs.
Vantagens
It's very flexible to our needs. If we need help or a change to the system your support team is very responsive and acceptable of our requests. If I need to modify a document, for a special circumstance, I can export it to a word document and make my changes on the fly. I also like that fact you can do the same thing different ways depending on your needs.
Desvantagens
This is very minor but the one thing I always have to remember is to click edit record first after selecting form view.
Thanks, Mary! Glad that you find our software convenient and our Support team helpful.
Vantagens
As records custodian, the software's tracking of records is very nice; no more logging in excel spreadsheets for OPRAs. GovPilot also allows for the residents to complete an application for Zoning, OPRA, Rental/Resale CCOs, etc online. The residents are able to see receipt, processing and fulfillment of their requests. It's a really nice tool.
Desvantagens
I have no issues at this point. I can't complain about the support that the Borough has been receiving from the GovPilot team...they've been great.
Thank you so much! So nice to hear that your department and residents are happy with GovPilot.
Vantagens
Ease of use with map and views. Love the different fields they allow us to use.
Desvantagens
Sometimes it can be glitchy.
This is your descond five star review, thank you. We appreciate your continued support.
Vantagens
The ability to access the program from anywhere and view property parcels and other important information.
Desvantagens
The program can be glitchy at times and not all parcels will show up for some reason. It is not clear whether this is a GovPilot issue or related to the third parties (Mod IV system, etc...) which provide the information.
Thank you very much for the great feedback!
Vantagens
The Borough and our residents use the GPS function on a daily basis. It is a valuable tool for all of our departments.
Desvantagens
We have not had issues with the GPS software.
Thank you so much, Kevin!
The City of Elizabeth is using GovPilot for Report a Concern and 9 other processes. Gov Pilot has enabled us to retire legacy systems and replace paper with a very efficient set of tools. Our response time is faster and there are far fewer errors in our workflows.
Vantagens
Replacing legacy systems and processes were a breeze thanks to GovPilot's dedicated customer service team.
Desvantagens
There is a good deal of customization required; some reporting features could be more intuitive out of the box.
Thank you, Darren! So glad we could help you operate more efficiently.
Vantagens
Very user friendly on the inquiry side. Most users that find this on the website have little trouble submitting FOIL and complaints.
Desvantagens
Not very user friendly on the Office side - can be difficult for tracking. OUr staff has had trouble getting this to work as they are still learning.
Glad that your constituents are utilizing GovPilot!
Vantagens
We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.
Desvantagens
There is nothing I don't like any things I thing need tweaking they take care of. No issues at all.
Great! Thanks, Vanessa.
While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!
Vantagens
This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!
Desvantagens
There isn't much that I don't like about this software
So glad you find our software useful, Dana. Thanks for the kind words!
Vantagens
It is very easy to use for both ends, constituents and administrative!
Desvantagens
The fact that I am unable to put in a location that is not detected by the system. Happens very rarely so not a big issue.
Thanks so much! So glad GovPilot is helpful to you and your residents.
Vantagens
The OPRA software is my favorite program. Makes tracking and follow-up on requests very easy.
customer service is great
Desvantagens
getting used to the update was hard at first but now that I am used to it I like it
Thanks, Tara!
We are in the very early days of using GovPilot beyond just the initial reason we bought the software. Recently, we were evaluating offers to buy properties in the City. Using GovPilot, we were able to make far more informed decisions about these transactions. We were able to see violations on the buyer's properties, overlaying zoning and redevelopment areas on the map, and even click through to google street view. I'm looking forward to even more functionality as we build new tools and add new data.
Vantagens
The technical support is fantastic. If you can dream up the function and the work flow, the development team can build it.
Desvantagens
The software has a relatively high level of reliance on your existing GIS system and data from other sources. GIGO.
Thank you so much for your detailed review! So glad to be accomodating.
more productivity and ease of tasks