Avaliações do Reward Gateway

Hi Leanne,

Thanks so much for taking the time to leave us a review on Capterra.

We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class!

Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help.

We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further.

Best wishes,
Charlie

Hey Malcolm,

Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®.

Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too.

Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night.

Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations.

Have a great Friday! :o)

Best wishes,
Charlie

Hello Madeline,
We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you.

I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at [email protected].

Thank you,
Sharon Fagan
Director of Client Success, Reward Gateway

Thank you so much for your feedback. We provide our customers a best rate guarantee so the prices you find on Fond should always be the best offers on the market. If you ever find that this is not the case, or if there are specific discounts you'd like to see added to the platform, you can let me know by emailing [email protected] and I will pass the request along to the appropriate teams.

Mike,
Thank you so much for taking the tie to share your review of the Brand Integrity platform. We agree whole heartedly with your comment about usage! We know that our technology can make a difference - but only if people make it habit to use it! Thanks again!

Thank you so much for your feedback. I would love to know which perk(s) you've encountered inconsistencies with. If you could let me know by emailing [email protected], I will do my best to resolve the issue as quickly as possible.

Thank you so much for your feedback, we're glad you're enjoying Fond. You can find perks based on your geo location by navigating to the Rewards and Perks page in the Fond mobile app and selecting the map icon located in the top left of the screen. This will show perks near you. You can also search perks by location using the location-specific category feature on the Fond website. If you have additional questions about this or anything else, please feel free to reach out to me directly at [email protected].

Hi Ashley,

Thanks so much for leaving your feedback about SmartHub® on Capterra.

Really good to hear that your employees are utilising the platform to make big savings and extend their salary. Our Retail Team are always looking at ways they can improve the offering and I'll share your feedback with them regarding instant vouchers.

We've added lots of new ones to the site over the last few months and you can expect that trend to continue. We've also got a new product launching in the very near future which will make instant vouchers even easier to use.

Great to learn that it's a benefit that your employees are really bought into, that certainly must make your life much easier in HR. If there's anything extra we can do to support you with your communications then please let your CSM know, we're always happy to help!

Thanks for being part of the community.

Best wishes,
Charlie

Hi Riikka,

Thanks so much for taking the time to leave us a review on Capterra.

Really pleased to hear that SmartHub® is helping you to achieve your objectives and that you're enjoying the user experience.

It sounds like you're making the most of the segmentation and self-service functionality on offer. If there's anything we can do to make the experience even better for you, then please don't hesitate to let us know.

Great having you as part of the community!

Best wishes,
Charlie

Hi Hatty,

Thanks for taking the time to leave us a review on Capterra, your feedback really helps us to improve the solution.

It¿s great to see that you find the platform easy to use. We¿re obsessed about security, so have many measures in place to keep your employee data secure - one of those being the text message each time you login.

I¿ve shared your frustration about the opening of two tabs with our Product Team. I believe this is one of systems we¿ve put in place so that Cashback is tracked correctly, however, we¿re always looking at how we can improve the user experience, so we¿ll see if there is a way to reduce this down to one tab.

Finally, I¿m really pleased to hear that you and your colleagues are using the discounts to make your disposable income go further. As an avid user myself, I agree that it¿s a great employee benefit!

Thanks again for taking the time to leave us a review.

Best wishes,
Charlie

Thank you so much for your feedback, we're glad you're enjoying Fond. I will pass your suggestion along to the appropriate team. If you have any additional insights to share, please feel free to reach out to me directly at [email protected].

Thank you so much for your feedback, we're glad you're enjoying Fond. I encourage you to let your internal HR administrator know you'd like to add custom recognition occasions for work anniversaries in addition to those you already have set for company core values. If you have any further questions about this, please feel free to contact me at [email protected] and I will be happy to help.

Hi Dan

Thanks for the top mark review of SmartHub. It¿s great to hear that you find it works really well within your organisation.

A lot of our traffic comes from mobile these days, so it¿s important that the user experience is really high in that area. We¿re further enhancing the mobile experience when we launch the SmartSpending¿ app in July, which you¿ll be sure to hear about.

I hear you on some offers being quite low. We do push our retailers to give us the most generous offering that¿s attainable. Some retailers work to such low margins that the room for discount is quite minimal. We try to make the best call whether to list an offering if it¿s on the smaller side - it helps if it¿s a popular brand!

Thanks again for taking the time to give us your feedback. We really appreciate it!

Best wishes,
Megan

Thank you so much for your feedback, we're glad you're enjoying Fond! Regarding the product prices, Fond actually doesn't markup its items so all items are listed at market value. That said, if you've noticed any pricing inconsistencies, or if there are specific lower-cost options you'd like to see offered on the platform, please let me know by emailing [email protected] and I will do my best to address them.

Thank you so much for your feedback, we're glad you're enjoying Fond.

Thank you so much for your feedback, we're glad you're enjoying Fond. I have passed your offer suggestions along to the appropriate team. In the future, you can use our 'Request a Perk' feature to directly submit requests for additional offers to be added as Fond options at your company. If you have questions regarding this or anything else, please feel free to reach out to me directly at [email protected] and I will be happy to provide assistance.

Thank you so much for your feedback, we're glad you're enjoying Fond!