Avaliações do Reward Gateway

The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend.

Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone

Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone

Lots of great deals on fond

not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online.

the design was very customizable and the implementation team was helpful.

the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly.

How user friendly and interactive it is to use. This is a product that we have been able t drive down to the front line staff who have been very receptive about using it.

Not too much to say here. The company has great customer service. The one Con is that if you are not invested enough in using this tool, no matter what the team at Brand Integrity does, your success will be diminished.

Ease of use - software gets updated and refreshed on a regular basis. It look new. Easy to load. Can be accessed on different platforms

The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not.

Lack of communication around support. Our system has been down for 5 days and no communication at all.

There are lots of options to choose from. The different types of perks are organized in a way that it is easy to find.

There could be some additional perks added and make it perks based on your geo location.

We love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff!

The least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service.

It is very easy to use and to navigate around. The use of the benefits on the site is great. The cycle to work scheme is very straight forward.

This is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card.

The blog features and ability to create custom pages, smart hubs, etc.

The mobile app is useless. The viewability of the product is OK overall. It isn't very "fun" so it's harder to encourage employees and managers to utilize reward gateway. Primarily we use it for posting company news, but the recognition capabilities isn't quite catchy or entertaining enough.

Easily accessible for all employees and also the reporting functionality for us to be able to demonstrate value for money is great.

The system does everything we need it to do, user friendly. Although, I look forward to any updates

The colourful layout and the ease of use. Having the data and key metrics to report on is also one of the things I like most about it. The live chat facility is also extremely helpful providing instant responses to queries.

I feel that some of the reports could be a little better laid out and some of the explanations around the data, particularly when charts are used could be made a little clearer.

The search feature is the best of this product. You can simply and quickly find things you need without having to apply filters.

Some of the product offerings aren't tailored and thus I see a lot of items in my homepage that aren't anything i would ever use. I would we as an administrator could tailor what gets promoted.

I love that it is an all-in-one place for employee engagement and communication.

In the last 7 months, I have not found a single thing I dont like about it.

It's great when companies decide to use this to give some perks to the employees.

Perks come and go but the code remains active. why not just have them all listed

Since we launched the platform, we've seen lots of engagement in the awards and recognition section of the platform. Our managers enjoy being able to offer monetary rewards in real time and recognizing their employees so that the whole company can celebrate their success!

Would be good to offer a how to on writing the blogs, we created one but one wasn't offered by Reward Gateway. Would be nice to see the activity happening in the blogs more prominently like we do for the recognition and rewards as well as the option to add a GIF/meme as a reaction. Also, when the product was sold to us, we were told that it integrated with other software like Teams. In reality, we set up the integration. I think it would be good to be more clear on what integration means to someone not in IT.

Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features!

Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically.

It's easy to give recognition to coworkers! It shows appreciation and ability to express gratitude by giving points!
Options to redeem, especially gift cards are easy to browse and select!

I would say more options can be added. Various travel credits things like airport parking discounts and local deals are very limited right now

Very easy to navigate and use. A wonderful tool to recognize other employees for going the extra mile and helps us to be very aware of the internal customer service that we are giving. And the rewards page has a large variety of items that you are able to chose from when cashing in your points.

Being an employee who uses it to recognize other employee's, I have not found a downside yet

really enjoy the social recognition wall and the survey builder is good. the hub creation is nice because everything is customizable

Support is a challenge and it takes a lot of time to get a correct answer from them. We currently do not have an account exc. and the one before lacked customer service skills. the upload feature is very poor.