--- description: Avaliações detalhadas do Document360 com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Document360 com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/257/knowledge-management/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.pt/software/120723/document360 Page: 1 / 13\ Seguinte: [Next page](https://www.getapp.pt/software/120723/document360?page=2) > O Document360 é uma plataforma de base de conhecimento com tecnologia de IA que permite aos usuários criar e publicar bases de conhecimento de autoatendimento ou centros de ajuda usando ferramentas de documentação, categorização, edição e branding, como suporte a descontos, gestão e reversão de versões, funcionalidade de visualização e muito mais. > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 290 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Kovai.co - **Location**: Sidcup, GB - **Founded**: 2017 ## Commercial Context - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas**: espanhol, francês, inglês, português do Brasil - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - API - Acompanhamento de atividades - Alertas por e-mail - Alertas/notificações - Armazenamento de documentos - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Biblioteca de conhecimento - Biblioteca de conteúdo - Campos personalizáveis - Catalog Management - Comentários/notas - Controle de versões - Controles/permissões de acesso - Discussions/Forums - Editor de WYSIWYG - Editor de arrastar e soltar - Editor de rich text - Edição de texto - Ferramentas de colaboração ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Software de Base de Conhecimento](https://www.getapp.pt/directory/2823/knowledge-base/software) - [Software de documentação de TI](https://www.getapp.pt/directory/3860/it-documentation/software) - [Software de Gestão de API](https://www.getapp.pt/directory/559/api-management/software) ## Alternativas 1. 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[Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Avaliações ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8 de agosto de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Desvantagens**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "User-friendly documentation platform" — 5.0/5 > **Andre** | *2 de maio de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. > > **Desvantagens**: The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 de agosto de 2025* | Publicidade e marketing | Recommendation rating: 5.0/10 > > **Vantagens**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Desvantagens**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "User-friendly and time saving documentation platform" — 5.0/5 > **Sabitha** | *14 de dezembro de 2025* | Design gráfico | Recommendation rating: 10.0/10 > > **Vantagens**: Document360 strikes a perfect balance between simplicity and enterprise-grade features. The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box. > > **Desvantagens**: Minor UI glitches when switching between article versions, but nothing blocking. Expecting more filter options which would be helpful. > > Our documentation was scattered across tools. Document360 centralized it, helping us build a single source of truth. Customers find answers faster, and our support load has dropped noticeably. I have started a relation with Eddy AI ----- ### "An Excellent Knowledge Base Platform" — 5.0/5 > **Jordan** | *17 de outubro de 2024* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: - Intuitive, feature-rich platform - Excellent customer support with regular check-in calls - Ambitious, responsive development team committed to creating useful new features > > **Desvantagens**: - Occasional technical issues with minor features/aspects of the platform. > > I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. ----- Page: 1 / 13\ Seguinte: [Next page](https://www.getapp.pt/software/120723/document360?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/120723/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data