Avaliações do Germain UX

It was an easy step by step process to register and use of the germain software.
The website is descriptive and user can get a lot of information while navigating in the website.
I have used user sessions recording tools before, but non of them gave me so much insight as i checked in germain APM overview.

Setup wizards on the cloud are easy but in some places a new user cant continue without some more clarifications.

I didn't liked the fact that after 24 h of unused of the application, the free trial environment was disabled, meanwhile in the cloud sign up was specified 7 days.

• What I like the most about Germain is its adaptability, it works for any industry; basically, everyone can benefit from it. It doesn’t matter if you are a small or an enormous company, you will be able to take advantage of the effectiveness of the platform.
• Germain provides all kinds of tools to personalize your experience, to the point that you will feel that it has been created just for you, you will feel a human touch & interest behind it. It certainly gives you the feeling of having all the solutions in just one place.
• The other key point for me is that it will professionally help you identify and fortify your weaknesses. It is an APM platform that goes straight to setting up your goals and assisting you in taking the necessary steps to achieve them.

• Being such a complex application I would appreciate a little more in the educational aspect, what I meant to say is that imagine being a new user, and you follow/use all the features of your interest, and there is a whole other bunch that could help you, but you simply don’t know of them. It is true that the platform showed some instructions, but it was just once, and if you didn’t get it the first time, that’s it, there’s no remainder or description of the menus.
• In my opinion, there should be more connections between the different menus, my point is that for example in the Wizards sections, there are a lot of options that need a previous application added, it would be a nice touch to show somewhere that you can review all your applications in the “Software Menu” or vice versa had the user know that all the options added in the “Software Menu” are key in the use of the Wizard’s tools.
• Last place to improve has nothing to do with performance, and it would be the UI, it’s easy to feel overwhelmed with what you are seeing, and a little artsy touch could help better the user experience and draw attention at first sight.

1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer.

2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for.

3.SLA configuration and customisation capabilities the tool offers

Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process.

For instance, I do load testing using MicroFocus LoadRunner tool for a banking site - a web application and use Dynatrace as an APM. The response times of the business transactions are roughly x+0.3 sec (approximately, this can vary from app to app) when I execute load test with Dynatrace and when I execute a load test without Dynatrace, the response time would be x sec. Because of this reason and for the sake of getting accurate response numbers for the application before go-live, I’ll end up doing a load test with Dynatrace enabled and disabled.This causes more testing efforts and increases cost in the SDLC.

Having a feature to filter real and virtual users, measure accurately the response times of transactions between requests/response without APM time would be great to have!

Hassle free signup and user experience is commendable. The application is very responsive and navigation to various features is seamless. It felt very easy to navigate and find various options. Integrated well with advanced features. Performance monitoring is one of the key features of this tool, which works smoothly with the help of more than 60 popular plugins that do complete monitoring and analysis. This is completely automated. Awesome dashboard with various performance based metrics and analytics. Also provides easy exportable & user-understandable graphs in the form of a report. complete and easy configuration of the various automation jobs.

For a first-time users, there can be a bit of a learning curve to understand and configure the cloud.

User Replay, very awesome feature, I don't know any other software provide this feature so this is my first time using it on Germain. All users will become my tester, testing the app and if there is a bug I can easily tracing through exact steps to reproduce. Copy the steps or records to send to developer right away without the hassle of asking QA to reproduce, log bug, etc.

Pricing. I think the entry point is a little bit costly for individual developer or small teams. The cost calculator give me estimation of $493/months for about 10,000 users. I understand that Germain provide a lot of features, but I probably don't use everything. Also a Free trial version of 7 days probably not enough to get familiar with the product yet. So in my opinion, having a Free option or lower price points for Individual developer and small team would make the product more competitive.

Germain APM is playing a vital role in my organization end to end performance management. All performance issues are identified and resolved during development and save much more time. We are using the Word Press services. Germain provide very effective reporting information about crash and transactions. Information is provided in a very comprehensive way. Germain provide colorful dashboard to review health and status of application. Information can be seen as aggregate by region. When issue is detected Germain automatically notify the appropriate context to quickly pinpoint the cause of the problem.

When we Started to Use Germain APM then it was little bit complex to used, but the passage of time now It's completely understandable and easy to use.

The fact that Germain APM benefits a lot of essential industries such as Financial Services, Healthcare, Manufacturing, Media, Retail, Telecommunication, and Transportation is such an amazing job of the software. This technological advancement provides 24x7, real-time, deep insights into complex application performance problems to maintain an expected level of service. The Alert and Automate feature for critical occurrences are also a great factor to have Germain which are cost-saving/effective, improve IT ops, software, and hardware performance. I like that it generates and provides smart and actionable insights that help CX, PX, UX, Application Administrators Developer, and Data Scientist to become more innovative to come up with technical and business issues solutions.

I just hope to expand the services to more industries in the future especially that we are adapting to the "new normal"

- UI quite clear
- A lot of integrations option with many services and programming languages
- Insights dashboard is very helpful to analyze and find out the potential risk in our system
- The pricing system is transparent and simple enough. There is no hidden cost.

- Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct
- Although the UI is clear, but it seems a bit outdated. Need to provide a fresh UI to attract new user
- Too many options sometimes are not good because the user will confuse which option that suit their needs. Personalization features could be a good improvement, especially you already asked our preference in the survey after registration

1. germain APM’s RUM: what sets it apart – is its proprietary, real-time Replay sessions and Bottleneck identification features
2. software tool gives companies the power to reconstruct a customer journey in real time to identify any potential problem points
3. consolidate all customer’s monitoring, analytics and automation needs on one germain APM platform

Germain should have mobile App, to send customer timely notification of some important data, change, error, events.

While opting for application performance monitoring software, I researched and compared a variety of softwares but either they would not fulfill my requirements or were way beyond my budget. I was looking for an application which was easy to use and at the same time would give me freedom to customize the monitoring according to my needs. Customizable dashboard, comprehensive and clear reporting, intuitive graphs and deep down analysis of problems/crashes are the definite plus points of Germain APM.

However, the one thing that put me off (which was not related to the actual software), was the lack of online material that I could review and seek help from for better understanding. Although I arranged a meeting with the Germain team but I would have appreciated some more videos online.

- It has very simple UI to get start and it also save your preferences to customise the feature set as per your need. Secondly, colourful charts really save your time and one can quickly get an idea of the application performance
- Germain APM ability to support all types of applications whether it's a web, desktop or mobile application and on whatever technology stack it's built, you can simply manage all the application layers front end, back end, Servers, network etc. with single tool is amazing.
- Getting automated Emails with set of Actions/Suggestion one need to take when any SLA fails is an awesome feature which helps you to keep an eye on application performance even when you are not accessing it
- Detailed and simple documentation for the app features. Great support team which doesn't charge anything extra.
- Last but not the least, Germain APM feature which I like the most is its Customisation Review Tool (CRT) which identify potential functional and performance issues with their severity and suggest tuning recommendations as per best practices. You don't need to wait for the application to be in production to identify your issues. Though this feature comes with an additional cost but it's worth spending.

Due to the robust feature sets, initially it took some time to understand and properly use the application. But fortunate enough to have a very responsive support team available for help whenever needed.

1. germain APM is able to control the level of monitoring we wish to perform, from the whole echo system to just a few components. It has an ability to either proactively/ re-actively set monitoring options, which is very much customizable and well suited for various customer requirements.

2. The documentation of various components provided, from the dashboard, agents or JS script help us in the ease of setting up the monitoring systems.

3. Modern software requires monitoring in application server performance, business process performance, user experience, web page monitoring etc. germain APM & CRT are providing all these essential tools, which makes it an excellent product to be used for any product development.

4. Generally, Log-based information is lost, if not monitored properly. germain APM provides a single dashboard to monitor all anomalies within our application, which helps the development team to fix them proactively at the earliest.

1. I wish the documentation for all the tools can be better organized, and also training and tutorials can be created on youTube or any other video streaming platform for the benefit of all users.

2. Some of the links do not seem to be working:
My Cloud Setting > Goal > Access Your Cloud (To Monitor, Analyze, Automate)
https://undefined/germainapm/workspace/auth?sessionid=dmlrcmFtLmNwQGdtYWlsLmNvbTpQV0FTMDVOTldJ

The onboarding process was simple, fast, and user-friendly.

The platform has a wide variety of built-in wizards, making it easy to configure and automate monitors that align with your business service level agreements.

The User Interface leverages many modern UX principles making it both intuitive and aesthetically pleasing.

The dashboards return pertinent information and double up as the system's reporting feature making report creation efficient and straightforward.

The platform offers end to end monitoring allowing you to identify any issues and remedy them.

Although the documentation is well written, it would be great to have a 'quickstart' tutorial that walks a novice user through the steps needed to get an APM state configured.

The addition of some inline 'tooltips' would allow a user to navigate and configure the system without continually referring to the help documentation.

After configuring an alert or monitoring parameter, it would be great to have a 'run now' feature to test that the config returns data.

1. Availability to support monitoring across a wide spectrum of technology stacks.

2. The overall process of setting up an automated monitoring widget is quite fast.

3. High degree of customisation and control over a monitoring widget.

1. The user onboarding can be greatly improved. There should be a proper welcome guide to take user to the homepage or the desired landing page which should be guided(like a guided tour along with short video tutorial links).

2. Automation: After setting up an automation step for e.g. generating a JavaScript Script for Standard HTML application monitoring, the user has no idea what to do after setting up the monitoring. Where would I be able to see the results of this monitoring? A Step-by-Step or Stage wise like setup guide which preserves the current progress and lets user navigate to next steps until the desired journey comes to an end should be made available.

3. UI Color palette - The UI could certainly make use of more colours which would allow better UX.

Application Performance Management has come a long way since client server profilers and now is fully integrated into cloud enabled services. The Gartner APM magic quadrant recognizes the few participants in the varied landscape, Germain being a prime candidate to pose a significant threat and market leaders in the days ahead. Germain is simply a cost effective, transparent, and effective solution for the enterprise to profile their service delivery performance while having no significant strain on resources, this is achieved by the remote sensing and logging of Germain APM and automation.

The dashboard interface could use some better themes however, the core features and services simply exceed expectation.

1. The navigation pane is well designed, structured, and grouped, this allows user to access website resources easily.
2. The UI throughout the website is appealing, the graphic stands out this enables user to identify and locate point of interest quickly,
3. The control buttons to turn a setting on or off is simple and quick, since there are a large number of controls/settings the button makes it easier for users to change the settings with minimum effort.
4. Action buttons to enable/disable/copy/remove Configuration is very user friendly, since this allows users to conduct actions with ease.
5. The buttons to sort column ascending or descending is another good addition using which user can quickly sort table.
6. The panel design for adding is well thought, most of the fields have predefined drop downs, this makes it easier for users to add settings of choice and save time completing this process.
7. The overall performance in terms of navigating through the pages or tables is very quick, enabling the user to complete activity quickly.

1. Not much, except the website can add Help at page level and panel level since this will enable users to better understand the tool and its features and provide a detailed user experience.

2. The font size within the tooltips can be a bit larger, making it easier for reading.

Germain APM is a full fledged feature to automate each type of business (health care, financial, retail, communication, media, manufacturer and many others) processes and analytics using most updated software technology with multiple types of graph for 24/7 business process monitoring, with best performance in multiple types of packages in lowest prices/rates and real user experience with multimedia stuff with every types of business covering the complete business documentation.

Application should have multiple social logins options like face book, tweeter, linked in and Instagram etc.
And mostly users don’t like to fill surveys.

As a client,I can choose lots of tools on different program languages,Wizard page contains box list of services for Saas and Paas, separated in categories,which is very easy to see all services/tools/apps. Overall the design is user friendly, left side menu is well structured with compact view or extended view. Strongly recommend to companies ,which have to make deep analyse and monitoring. I used GermainApm for wordpress and results are the best.

I marked that it is not user comfortable to have search field where has suggestions for each new word. It would be good this functionality to be separeted or modify- user should used only suggestions keywords for searching or he should enter free search text/keywords.When there are no available results, the page looks non-structured - titles, buttons and icons with magnifier.All these items look like scattered throughout the page

According to my experience, Germain APM covers a large number of operations which helps developers, administrators, and others to get very clear analytics of their application including easy to understand graphs and statistics.

It saves a lot of extra time and money also by providing application monitoring service which is far easy to use and follow. What I like is it's GUI and statistics which represent almost everything about application performance.

I would say about it's pricing as it's quite good for companies but for individual developers, it could be a bit costly.

Germain Apm is relatively easy to use for someone without a lot of experience with this type of software. The sign up process turned out to be easier than I expected and really helps to set up proper goals and focus for productive results. The APM has a variety of analytics that allows you to have a wide understanding about your business performance. This system helps to capture user’s clicks/actions which was one of my main concerns and also reflects poor user experience and application performance.

The one thing that bothered is the overall UI across platform, in Wizards page all the features, buttons and texts are overlapping and not clear.

Few features I really liked are

1. Real UX/RUM User Experience monitoring, its very hard to get run time data for UX user experience and Germain APM provides that
2. Support to variety of different platforms and service providers is really good
3. Overall UI for setup is very easy to find the things and setting up something like template is really good and handy feature.

Suggestion: It would be good if you can group servers or items by type, like UI in different group, Servers in different group and so on so that it would be easy to find

Flexibility in configuring the KPI indicators helps in discovering user/app/server behaviour and the contents across the channels.Automation of the components like Scripts,Clicks, Alerts would be highly effective
in proactive monitoring or making the events and logs easily accessible by the operations team.Modality of Dashboard, folders management and its ability of search using several filters are remarkable.

Performance is found slow in my environment and seems to be worked a bit more on UI parts (for example to modify the filter in search),separation by different colors or fonts would have been preferred.

-Business Analytics solution that allow the company to organise their target customer group, using the correlation between the customer activity on the website and the our product features.
-Real time tracking for total time spend In each of those categories for each meaningful interval of activity between the application and our web service.
-The solution provided can be used as prediction since regression is utilised, so that we can tackle the unforeseen problem in our business model, or website user interface.
-The price is considered cheap with the quality and amount of solution provided.

-Menu bar navigation is not well designed as of my personal experience, a guideline to guide the new user for your website is necessary, so that user is more attracted to the type of solution and how they can subscript.Solution Recommender can be provided as well to save new user time in finding the right solution for their business.

After reviewing The Germain App I found that even the website level is well designed. Easy to sign up and use. Extensive documentation and support indicate a good level and readiness to quickly fix bugs or add new features. Also, The Germain App proposes a variety of features and connections to different tools to let to accumulate all processes in one place, analyze them, and make automation. Email notifications will be helpful if something happens with your app.

Price is awesome for small/medium clients, but I think the trial period can be longer (now it is 7 days).