Avaliações do Boulevard

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I

Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).

Online booking and scheduling appointments

The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.

My clients like the ease of booking. It is convenient that the booking widget stays on your website as opposed to diverting your clients to a totally separate site. The interface is nice looking.

They claim to use a smart scheduling software to eliminate gaps in your schedule but it does not actually work like that. They show multiple available service times, even ones that are not around currently booked services ultimately creating gaps that they say their software eliminates.

I LOVE the customer service. Your team is so accessible and on top of things anytime I've had a concern. Thank you so much. I know I'm one of the first users - I am so grateful you let me stay on.

As a close second, I like the look of the design and the way it integrates with my existing site. The style and functionality together are unlike anything I've seen. It gives my booking interface a sophisticated look that aligns with my brand.

I have nothing but positive things to say about you all!

There are times when the software doesn't sync well with my google calendar. In particular, my google cal events don't show on the Boulevard calendar. There were a few occasions where I was double-booked. But I have been double-checking those on a regular basis to avoid that from happening again.

Coming from using a combination of Rosy for salon scheduling and booking, Zingle for text messaging, and a third party payment processor, finding boulevard and finding out that all of these features were built in was a no brained. The system is colorful and aesthetically pleasing, the the customer support team is usually quick to answer and assist any comments, questions, or concerns. The dev team regularly adds new, requested features. The mobile app has been great for our staff to keep track of their days and know when their clients have arrived or booked keeps them on track.

Some features that we are waiting on for boulevard to implement feel like they should’ve been included with the base software, such as letting staff see their tips on the mobile app. Sometimes customer support just doesn’t get the problem you are having, and it feels like you’re explaining it over and over. The software has yet to be down, but sometimes the POS has moments of glitchy-ness. Inventory control could use a little clarification and could be streamlined.

Excellent UI and ease of use. Thorough onboarding and customer support. Feature-rich and well thought-out functionality for salon owners operating at any scale. Hardware and software is stable and reliable.

Boulevard is an excellent product, but you gotta pay for it!

ease of booking and working with appointments

there are technical issues that need to be worked out that are causing frustration form staff and clients

payment processor is also a down side

integrations for internal marketing could be improved and create a SIGNIFICANT amount of value

It was very easy to set up and the interface is easier than other platforms I've seen. The customer help is very good, too!

There are often bugs/error messages when trying to adjust appointments, that can be very frustrating and hold up a client's checkout or scheduling experience. There also really needs to be an easy, clear option to book two services at the same time for the same person.

User friendly and amazing customer service.

I would like to have integration with Spa Finder

Is it so easy to check clients out! It is so easy for people to schedule online. We switched from Mindbody, and for our massage therapy studio, it is so much more intuitive and easy to take payments without mistakes. Scheduling calendar is easy to use. The Messaging system is so amazing. We text our clients all of the time now and all conversations show under their profile! Online booking is super easy for Clients and guarantees Credit Cards captured to prevent no shows. One of the biggest things I love is customer support. I have a dedicated partner manager, [SENSITIVE CONTENT HIDDEN] that I can contact. She has been absolutely incredible, supportive, and helpful through this whole process. I also have access to a support team that actually knows about the software and helps me learn or troubleshoot. I love that you can book an appt while staying on our website, and the page never has to refresh for online booking and each step of the payment window.

Not being able to purchase services online or in the app, the app needs more functionality for sure. They have a bunch of new features they are working on that will be rolled out soon, however. They also need better payroll reporting features for paying other than commission. They are also bringing out better online booking smart booking to limit gaps, so that is something I am excited to use in January.

We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.

Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon. That said, the credit card processing fees are very competitive already.

Boulevard is the 3rd scheduling software we have used in the salon, and is by far the best one. Boulevard is very user-friendly. We have had very few problems with it (business interruption or faulty software or the system going down) like we experienced with the other two programs we used in the past. We love the app the stylists/barbers can get on their phones to se e their schedules, be alerted when a client checks in and see client notes right on their phones.

The negative about Boulevard is that it doesn’t easily connect with any email marketing programs.

The ease of using for our team. The intuitiveness of it, which results in less time having to train new employees. Allows for a better operational flow within the business.

Waiver forms to be utilized to be tied into the system. Example, Joe comes in, fills out a waiver, and all his information auto populates into his profile. Also, if there was an app or something for easier signing up for appointments for clients.

Easy to use & train new employees. Reporting is sooooo easy & I don't touch Excel nearly as often. Their support team is so kind, and so personable. They made the transition seamless & actually enjoyable. I really enjoy the front desk view, and I totally wasn't expecting that. That has been the saving grace, seeing who has confirmed & not confirmed- it makes my mornings smooth & less stressful. The Little Mermaid quote was a little cheeky but honestly accurate, it's been such a nice transition for my business & my team loves it.

I can't think of anything so far. As my business grows, I'll have a better sense but so far it's all really good!

Easy to use platform that has most of the features we need to operate our business. The UX is very well designed. Reporting (beta) is super helpful and easy to understand. Incredible client support starting with the initial demos and sandbox followed by the flawless integration and absolutely the ongoing support of [SENSITIVE CONTENT HIDDEN], who is so incredibly knowledgeable and helpful. Our company feels incredibly supported by the BLVD team.

I think we will always have some suggestions for the BLVD team because our infrared sauna business is a bit different from the salon businesses that the company has focused on.

Boulevard is incredible. Everything is so easy to use. The functionality saves so much time and my staff actually love it.

Really wish I found Boulevard sooner. Not sure how I didnt know they existed!

Boulevard is intuitive, myself and our staff picked it up quickly. The reporting is much more detailed and customizable than what we had worked with before.

Transitioning was slow and a bit tough at first, but all data was eventually added and correct.

I love how easy it is to navigate; each button is very straightforward, so someone who doesnt use the software frequently can easily figure out how to work it. The customer support team is also great and quick!

I would like them to make a few updates more regularly. Ive noticed you cant delete clients, or products. This can be frustrating in certain scenarios, but generally doesn't interrupt using the software! Just would be nice to be able to clean up our inventory/ clientele

I like that the software is geared to a younger generation. Its using modern looks and technology.

The engineering of the software is incomplete. I can tell they did not have actual users verify the functionality of the software before going live. There are a lot of little things, but imperative functions that do not exist with boulevard. This is how someone can tell its a brand new software. There are so many kinks that need to be worked out. The app especially is problematic, and offers no actual function of usefulness. The inability to view appointment details on the app (what service is requested), is especially frustrating. The app does not respond at all to touch. I'm not a programmer so I don't know what issue that would be.

What was most important to us was the ability to have multiple merchant accounts as we have many renters and all share the same scheduling system.

We were told when we signed up that there was a Shopify sync, which was not actually working when we implemented it and it has been about 4 months so far and it's still not on the radar. So we are anxiously awaiting that piece which is a huge chunk of why we switched to boulevard. Also waiting on classes feature, new card readers, and gift card functionality.

The ability to seamlessly book appointments online via our own book now button. The ability have a complete cloud based service.

The mobile app doesn't allow you to have all the functions as the website

This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.

The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.

It's elegant, intuitive, easy to use, and has everything we could possibly need. Clients don't have to login anywhere online or register to make an appointment. From what we've come across, when clients have to create an account online just to make an appointment, it causes a drop off since it's too many steps.
Reporting is detailed and easy to understand, unlike other salon software programs. Customer service is also the best, we have 1 rep we work with and can call them up anytime if we need help.

Needs email marketing within the platform. Right now we can pull a list of emails in the software and filter by locations, appointment type, stylist, etc. but it'd be nice if we could create the email directly in the platform.

I like how there are several ways to do various features I love the messaging / texting off the dashboard I love being able to add internal notes for the staff to see on appointments and chats

There seem to be a lot of softwares rollouts which seem to nice for functionality but also makes it harder to keep up