Support at Sales Nexus is Over the Top!
Everyone I have spoken to at Sales Nexus over the years has been extraordinarily responsive to my needs as a small company. The chat feature allows me to explain better my situation, and get better answers than a help desk. It also gives me a transcript of the exchange so I can save them and not forget the procedures.
I am also impressed by the persistence of the support staff in pursuing my problem du jour to make sure that I’m totally satisfied.
Sales Nexus is the center of my company’s marketing, and has been an investment that continues to return its cost to me as profits. I’ve tried many other ways of doing business, and none were as cost-effective and game-changing as Sales Nexus.
The staff is available and super-intelligent. Today Mark knew to include a tweak that I forgot to say I needed, and I was amazed to see it already implemented for me without addition explanation or charge.
Thank you guys at support in Sales Nexus. You make a difference for me everyday!
I use the email features of SN to great advantage. If you want to send a direct, personal message to a lot of people, Sales Nexus is really the cheapest and most reliable, while allowing you to get help every step of the way.
There may be features you won't need in the program, but it's still worth the benefits.
SalesNexus CRM is only for those who want it all!
A database is a complicated and touchy part of about every business I can think of, including mine. I’m a writer of suspense and thriller novels. You may ask, why does a writer need a database.” The bottom line to that question is to sell more books. But to accomplish that goal, I deal with a bunch of folks in the publishing industry, agents, designers, videographers, editors, publishers, book printers, distributors, and many others. I also must keep track of book signing events, speaking engagements, vendor schedules, and so on. Phone calls, emails, snail mail and meetings, lots of meetings, accompany all of that.
With my SalesNexus Customer Relations Management system (CRM) and the expertise of their knowledgeable support crew, I can do all that is needed to attain my goals and more. Much more!
When I became a SalesNexus client, I was assigned one of the support tech’s, [SENSITIVE CONTENT HIDDEN]. That is a big deal. Most software firms don’t do that. You call the customer support line and deal with whichever technician is available. If like me, you have to integrate old data into the new SalesNexus system, it is going to take many phone calls. [SENSITIVE CONTENT HIDDEN] applies his knowledge and experience with the CRM system to fulfill my business requirements. With some other company, you’ll spend your time explaining to each new support specialist that takes your call over and over again the level of completeness and what else your project needs.
I’m not new to computers, their demands, and quirks
No, and SalesNexus not only cause us t switch from Hubspot but because of it's functionality, we will be eliminating two other vendor services.
We used SalesNexus for 2 years and are going to a new CRM this month.
Their support is good, both chat and email support. They also have good training videos to get you started. We licensed SalesNexus for the email marketing functionality and connection to Lead Ferrett for free leads which never really turned into any new business.
In the 2 years we've used it I can't think of one improvement or enhancement they made in the product. It really seems like its a disconnected collection of modules. Their groups which could function like a company aren't really connect easily to contacts. Their search function is old technology. The whole UI is more of 1990's look and feel rather than a modern UI. There is no integration with other systems like QB Online or other apps. There is no documents library though you can attach individual docs to contacts. Plus as I've researched other CRMs I've found their pricing to be on the higher side for what is really older software. While they do have campaigns, they have no way to build a contact form within the CRM and you have to pay them to link your own form so it will even add a lead to the CRM. Plus you then have to pay them to have a new lead set to automatically enter a drip marketing campaign.
Still The Best CRM
I have been using Nexus for 6 years. I'm a big CRM guy and I am constantly checking to see what else is out there- nothing has convinced me to move. The reasons are:
1) EXTREMELY custom - izable fields
2) VERY robust sorting abilities, you can sort, filter and search and find anything you are looking for
3) VERY robust scheduling follow up ability- with campaigns, you can schedule a series of activities on auto pilot
4) Reporting- so many ways to generate the reports you need
5) Dashboards (also very customizable) - can see your Key Perform. Indicators at a glance
6) VERY robust admin features- the ability to have separate sales reps/managers with different access/edit levels
There are many more reasons, but this is still the best CRM around!
Printing letters- the mail merge if you are mass printing is not very functional- needs work.
Support the key
This product has evolved over the many years we've been using it. The company has added lots of useful features. We don't have a lot of time to research our required uses. Fortunately the support team have been patient and extremely helpful keeping us on track when deploying the software's many feature.
Lots of great feature, tutorials, but support has been the key to our success using the software
Not super intuitive, however, lots of tutorials and documentation
SalesNexus excels in internet marketing
My business is all about prompt customer service. SalesNexus surpasses all expectations when it comes to answering my questions about new features or normal processes that I may have forgotten. The online chat support is as close to perfect as it gets. In addition to our e-mail marketing campaigns that we use SalesNexus for, they've also added reports that help my company assess more accurately where to focus our marketing resources. We've gotten to the point where SalesNexus is an integral part of our marketing campaign.
It is very user-friendly
MediWaste Disposal has been using the SalesNexus CRM tool for the last 5+ years and we have nothing but a positive outlook on this platform. It is very user-friendly and allows our salespeople to stay on task with their daily sales management in a very organized fashion. They also have a wonderful customer service team that seems to always accommodate us with any need that may come up. We couldnt be any happier with SalesNexus and we would highly recommend them to any business, whether big or small.
Thanking Database Technician's at SalesNexus especially Mike Roa
I am always in awe at the ease with which the technicians, particularly Mike Roa, approach and solve my problems. This has been consistent since Crystal-Barkley Corporation started using SalesNexus more than 9 years ago. The professionalism and speed with which they give attention to large or small requests keeps me very humble. As new advances arise in our field SalesNexus is always way ahead and ready for training. Thank you
Great Marketing/Sales Tool
If every company's support staff was as patient and proficient as Mike Roe has been, I would not dread asking for help. Mike does not make any assumptions that I already know how to navigate a certain feature. He has a gift to understand my my convoluted questions. He makes sure he walks me through my issues until I have an good understanding of the answers. And to get a copy of our chat, that's a bonus to me. It has been a great reference and refresher.
Sales Nexus is a very robust system that can do so much.
And for the price I don't think it can be beat.
Sales Nexus is a very robust system that can do so much.
I find the training videos a bit fast for my level of comprehension. I have to keep going back to replay them, so I can pick out some of the Key Words that help me make navigating the system easier. But that's just me. I'm an old dog learning new tricks. I would be great is the support team could take over my computer while we talked so I could verbally express my issues rather then type.
Sales Nexus is great for reaching all contacts quickly
Although it isn't quite as user-friendly as I'd like, it does allow quick upload of all our Gamber Fund Raising contacts and offers an excellent opportunity to reach out to all of those contacts in one sweep with an eblast. Using it more makes me more proficient. Customer support was excellent in helping me the first time I had to send an eblast!
Quick eblast capability. Customer support was outstanding!
The app is not as user-friendly as I'd like and the tutorials could be more complete and easier to follow.
Useful but no longer user friendly.
As previously stated: We use the system to calendar client visits and deadlines, docket important legal dates and record notes on the client.
Our firm uses the system for our docket/calendar and conflict database. It's effective for that purpose.
When the system did it's last major update, many of the flexible portions of the system were taken out of where they were useful and hidden under one lump system settings. For example: To add a new city, one must go to system settings/change fields/field/add a new entry when it used to be available right on the city field of a new client record. That's neither user friendly or efficient. One has to think like a programmer to navigate many portions of the database now. While it's fine for someone like me with that background, to a novice user it's confusing and frustrating.
Resposta do SalesNexus
Thanks for sharing your thoughts!
We want to make sure you're able to get the most out of SalesNexus. There IS a way to address your frustration with the City Drop Down. In Create & Change Fields, you can turn on the Allow User Edit List or Enter Custom Value or both.
The first will allow you to add items to the list on the fly while on a contact. The 2nd will allow you to enter a city for a given contact even if it's not on the list.
If you'd like, we can turn them on for you. Just let us know.
Or let us know if there is a good time for a quick call and we can walk you through it. Email us at [email protected]
Sales Nexus User Review
I have been using Sales Nexus for years. I think they have a great CRM system with the ability of scheduling tasks and emails. No need to add an email marketing system with all of their functions. They are a contact management and marketing platform combined. They have excellent customer service that lets you know when they are going to be doing maintenance. If there has ever been a problem they are quick to respond with answers to my questions.
I really can't think of anything I don't like with the exception of a subscribe form which you can add to your website youself, which is what I did. Their email templates are easy to use and design with links to social media, they have sales propecting as well as a lead system.
Resposta do SalesNexus
Thanks so much for sharing your thoughts Mara!
Let us know if we can help with anything!
SalesNexus is a powerful CRM!
I have been using SalesNexus for more than 9 years. The support team is wonderful to work with and ALWAYS solves whatever issue I need help with. The tutorial and training are top notch! The email click notifications turns leads into "hot leads" helping close more sales.
The customer support chat, intuitiveness and ease of use of SalesNexus are it's best features.
The "Quick Search" field only allows a search of all primary fields or up to three of the primary fields to be searched.. I would like to see that increased to 5, but it's so easy to designate which three fields it's not a "real' Problem but more my preference.
Resposta do SalesNexus
Thanks for sharing your thoughts Mike!
We appreciate your business and will continue to be here for you if you need us.
Great Sales and Marketing tool
I've used Salesforce.com and Zoho but for my money and the blending of the email campaign tool and CRM, it's why I've used SalesNexus with two different companies I started.
I really like the fact that it integrates an email marketing tool with the CRM. This is not an extra feature like many other well known CRMs
The reporting features are fine but maybe a few more options for filters on reporting would be nice.
Extremely user friendly
I have used many databases over the years and find the adaptability of Nexus to our needs is extremely helpful.
Ease of training new people to the system and ability to give them one page with the parameters of how to enter/access records.. Chat support is knowledgeable and efficient.
Admins should have the ability to perform more functions without having to contact Nexus such as mass delete of tasks for users.
Good support, decent email delivery, the part that I like the most is that it comes with the CRM as well as email marketing, all in one
Flexibility is somewhat limited after the new revision, previous version was a lot more user friendly, there are improvements in the new version but no flexibility to change the layout. Hopefully they will change that sometime soon.
Flexibility and ease of use make this software attractive
There was an instance the response to my inquiry took longer than expected
Resposta do SalesNexus
Thanks for sharing your thoughts Dmitriy!
We appreciate your business and will continue to be here for you and responding quickly if you need us.
Sales Nexus Review
I recently changed companies, but at my previous employer I was the marketing manager and we used Sales Nexus. We had many custom requests that sales nexus could accommodate. Their support team by far exceeds all expectations. Mike Roa and Kendra Banton are a strong team and I would recommend sales nexus over any other platform especially because of the support team that comes with it.
Customizable. With Chad as the programmer even if we had to try a few times before it was right, he could customize our platform.
Support. Kendra and Mike are unbeatable compared to any other support I've worked with.
Price. It's worth every penny
Reports. The reports are informative and easy to read.
It's very user friendly either in workflow or functionality. As a marketing manager I would be in the system daily but wish setting up workflows and campaigns were more visual and able to be customized like infusionsoft.
Excellent and support if the best I ever used
Can't say enough on ease of use, support, training, and all my ACT contacts just moved over. Would highly recommend them.
On line support and training videos for learning on your own time. Very responsive to questions. Used ACT for 10 years, now I can get to SalesNexus on road from any computer,
Does everything ACT did and more. We have 3 of us using one version of the database.
More than meets our needs for database. Can't say enough about the support, never could get an "ACT" rep to help without saying where is my money and lots of that.
Love the fact if my computer crashes I can still get to the database - which is the case right now. Working from my laptop and can get to it while traveling.
I have one employee who is not great with computers/software but she is figuring it out.
Slow for Fax cover to come up. Few minor things I might want to change but not much. I am really happy with it.
When moved database did not transfer my secondary contacts under a contact. I did not have a lot but did have some. Got to remember to hit "Save". Took some time to get that down but it does prompt you to save things usually
hard or cannot download to iphone. But I have too many contacts to download to phone.
Easy to use!
Intuitive, tracking, email, task lists, search features, groups, customer support, inexpensive, mobile access
The only con is all the data is cloud based.. the only downtime is when my local services are down. Or cell service weak
Outstanding Long Term Customer Support & Service
My wife and I own and run a niche brokerage office specializing in individual disability insurance. We have a team of 10 total employees and have been using SalesNexus now for apprx 5 years.
For anyone considering moving to this as their new CRM and email marketing platform, I would not be concerned about the transition nor the ongoing level of support sand service
We use a totally customized main page and their team matched what we had from the prior CRM we had been using.
We really have not had almost any technical issues over the years. No major ones at all.
When we've had some minor issues arise,their support has been quick to look into the problem and quick to resolve it. Mike Roa has been especially responsive. It's like he's our own dedicated support person!
We have no interest in evaluating other CRM's: when you have a great product with friendly, experienced and quick service, you can focus on your own business vs spend time on making technology work for you.
Salesnexus is the perfect CRM fit our commercial real estate company.
Excellent, Prompt Customer Support from SalesNexus
SalesNexus is the most cost-effective way to increase our sales. With the obscene costs of search terms and PPC, we build our business via direct e-mail marketing. With SalesNexus, we can reach decision-makers with effective e-mails that SalesNexus helps us create. Being able to track who opens our e-mails how many times and who clicks on links at what time of the day has been very helpful in our sales process.
That's a tough one. SalesNexus offers support every step of the way -- setting up accounts, creating attention-grabbing e-mails, offering live training webinars and following up with phone calls.
Software is user friendly and they are very responsive to user inquiries. The updates to the software are sensible and easily understood. If, as a user, you have problems they take the time to walk you through how to accomplish what you need. Being able to customize the database to meet our needs produces more revenue because it contains exactly the information our salespeople need.
After 5 years of use I can not come up with a single negative.
SaleNexus and the next level.
After working through SalesNexus online CRM, what surprises me is how deep it goes. Not only it is a solid CRM program, but with the addition of partners like SalesScripter and Leadferret you can hit the ground running with campaigns that are more mature in nature than I anticipated. Also it looks like I am just scratching the surface with tabs for Tasks Lists, Reports, Calendars and Dashboards that I have not fully incorporated yet to create a near perfect sales strategy for my company.
The only drawback is that with online software this comprehensive comes a respectable learning curve. Having seen my share of software, either online or stand alone, If you want comprehensive, then learning curves are unavoidable. But having said this, I can tell you that you can start with the basics, and once they are mastered, you can build on to the next levels. And that makes SalesNexus approachable/doable by the average person, of which I consider myself one of.
The other big deal is the on the spot customer service. It is absolutely fantastic. I have never seen better online chat customer service anywhere. I am totally sold on SalesNexus and can not imagine my business without it now. It is changing everything for us.