--- description: Avaliações detalhadas do Zendesk QA com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zendesk QA com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk QA - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Zendesk QA](/software/2047802/klaus) # Zendesk QA Canonical: https://www.getapp.pt/software/2047802/klaus Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2047802/klaus?page=2) > O Klaus melhora a qualidade do atendimento ao cliente, tornando o feedback interno fácil e sistemático. > > Verdict: Rated **4.9/5** by 23 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 23 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zendesk - **Location**: San Francisco, EUA - **Founded**: 2007 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês, português - **Available Countries**: Alanda, Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Aruba, Baamas, Barbados, Belize, Bermudas, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Chéquia, Cidade do Vaticano, Costa Rica and 69 more ## Recursos - API - Alerts/Escalation - Análise de sentimentos - Automatização de processos e fluxos de trabalho - Comunicação multicanal - Employee Coaching Tools - Ferramentas de colaboração - Gerenciamento de comentários - Gestão da qualidade - Gestão de call centers - Gestão de experiência do cliente - Gravação de chamadas - Inteligência artificial e aprendizado de máquina - Modelos de pontuação múltipla - Monitoramento do KPI - Painel de atividades - Pesquisas do cliente - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística ## Integrations (22 total) - Aircall - Assembled - CallHippo - Dixa - Drift - Freshdesk - Geckoboard - Gorgias - Help Scout - Helpshift - Intercom - Kayako - Kustomer - LiveAgent - LiveChat ... and 7 more integrations ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Software de Garantia de Qualidade de Contact Center](https://www.getapp.pt/directory/3834/contact-center-quality-assurance/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avaliações ### "Great C-SAT Software" — 5.0/5 > **Shari** | *2 de julho de 2022* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet. > > **Desvantagens**: I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient. ----- ### "Qualitista wins\!" — 5.0/5 > **Sarah** | *9 de maio de 2019* | Ócio, viagens e turismo | Recommendation rating: 8.0/10 > > **Vantagens**: We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support \& help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells \& whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process. > > **Desvantagens**: Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :) ----- ### "Zendesk, a great helpdesk one can ever experience" — 5.0/5 > **Avaliador Verificado** | *17 de junho de 2024* | Publicidade e marketing | Recommendation rating: 8.0/10 > > **Vantagens**: 1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring > > **Desvantagens**: 1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling) ----- ### "Valuable tool to improve quality of Customer Support teams" — 5.0/5 > **Deniz** | *2 de setembro de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. > > **Desvantagens**: When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. > > Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. ----- ### "Best of Zendesk QA" — 5.0/5 > **Avaliador Verificado** | *1 de fevereiro de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards, > > **Desvantagens**: endesk's QA tools may not offer deep customization for specific workflows, making it challenging to adapt automated testing for unique business needs. > > This platform provides a structured way to manage quality assurance, making it easier to track and evaluate customer interactions. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/2047802/klaus?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/2047802/klaus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data