Avaliações do Rise

As our company has grown Rise has always been able to accommodate anything we need. I also cant say enough good things about their customer support; from their support onboarding to quickly answering any questions that come up from payroll to payroll I have always been so impressed.

Once a payroll has been submitted there is no way to reopen it, make changes, and resubmit. i do wish I had this ability but any time we've made a mistake or needed to make a change they have always worked with us to find a solution.

Ease of use and Customer support. .......

So far everything has exceeded my expectations.

Rise is easy to use, and the payroll processing module works very well. It's easy to modify a pay run without having to do a lot of tedious back-and-forth with Rise, and there are many check points through the process to make sure that all the information entered is correct before approval.

We could use a standardized info sheet to give to new employees about how to use the timecards in Rise. We've found a few challenges getting new staff comfortable with the time tracking system.

Its easy to use and implement. Easy to administer too

The link between HR and payroll is still clunky - when you log out of payroll, it looks like you are still logged in

Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.

Sometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.

We use direct deposit payroll and have Rise pay our deduction payments to CRA.It is fairly straightforward to set up pension and benefit aspects of payroll.

It would be worth your while to find someone with payroll experience when fiest setting up your payroll. Customer Support is helpful but you will need to understand some payroll specific language.

The software itself is pretty good. A bit weird process but once you get used to it it does the job. I switched from ADP Telepay which was really bad as my changes were often not actioned.

Customer support team is horrible: they take too long to correct mistakes.
Calculated CPP and EI incorrectly in 2017. In December 2017 the paystubs were wrong for YTD salary which took them too long to correct.

user friendly, simple and intuitive to learn. flexibility of the JR report. I like the payroll input sheet and that it and all reports can be exported. running payroll is fairly simple.

doesn't have some feature we need for more complicated payroll. Customer service has been BAD. Customer service and software issues especially on the GL coding side. The customer service reps don't seem to have much knowledge of payroll or accounting standards and practices. often find things are set up incorrectly or they are not able to provide much assistance.

The user interface is really easy to read and interact with.

The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream.

Customer service is good, with a chat feature on any page.

Relatively affordable

Reporting engine is a little slow with slow load times.

They are working on a direct integration with NetSuite for years now, still waiting for this feature.

like the access to the data so we can run our own customized reports
Remittances and T4 all taken care of
Better now than in the past. At the beginning it felt like we were beta testing.
Customer support staff seem more knowledgeable now
Good follow through when we do have a problem or question

unexplainable glitches (ie accrued vacation pay missing for some employees on one run)
Some Rise standard reports don't seem to include info needed to match the report name
Lose the titles when scrolling down a page of employees. If there was a way to "freeze panes" it would be very helpful.

Rise's payroll system is super easy to use, reports are provided within seconds of processing, and the customer support for payroll is excellent. In terms of it's Hub/Time Off system, it has been great. No more spreadsheets tracking time off or vacation days!

Tracking vacation days actually used in Time Off reporting can be a bit tricky when employees request, get approved, but then cancel that request.

Brokering a group plan for a collective of small group plans is BRILLIANT and offers a comprehensive and affordable benefits plan for small and medium sized businesses that otherwise would not be able to afford one.

The ATS is lacking and limited compared to its competitors in terms of functionality.

The software web-interface is very user-friendly, easily customizable for meeting our firm needs. I like how easily accessible it is for making adjustments and the different reports available for review.

There are some redundancies such as the year-end function and pier review. This was confusing at times when rolling into the new year.

Ease of use. Submitting payroll is simple and can be done in under 10 minutes for my small business. Saves me hours each week.

Last minute issues (just before payroll must be submitted) and getting a hold of customer service to correct can sometimes be tough. But customers service has improved quite a bit in the last little while.

The product is user friendly. Their is a chat line so you can solve problems quickly. Most of all, it is value for the money and you don't have to go into the office to access this. You can use this from any location.

Minimal training was provided. Added features should be considered and cost could be bundled. The software is not at 100%. Few tweaks to fix problems are needed.

Software is easy to use, and accessible as long as there is an internet connection. Shows multiple companies on the same profile, which makes it easy to approve for multiple companies

The process is very manual for T4s, would be great to have this as a more automated process. I really liked having a point of contact who handled a lot of the issues I had in the past. Not having a direct line has resulted in inconsistent responses and delayed response times. Considering the price per employee I would expect more service.

I like that it's a local company. I liked them better when they were more focussed on payroll. They seem focused on brokering benefits now.

The web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages.

I can honestly say the only positive thing is the customer support team. Other then that this is one of the worst payroll providers I have dealt with in my 23 year career as a Payroll Manager. We will be leaving in the new year and going to another provider

Over all service is not impressive. Software is absolutely obsolete!

Ease to use. Unlike other payroll software, processing payroll thru Rise is easy and smooth. Nothing is tricky.

when employee takes vacation, I wish the vacation hours are automatically deducted from the regular hours.

How quickly I can process my payroll. I can get the whole thing done in less than 15 mins. I also don't they offer very patient and clear customer service.

I would like a heads up when I need to submit an early payroll (eg Christmas) I got a notice my payroll was about to be late(causing me to panic) but no notice I needed to submit early.