Avaliações do Enterprise Bot

We enjoyed:
- the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA.
- the user-freindly interfaces
- the simplicity and completeness of the interfaces in terms of functionality
- the ease of training the AI
- the easy addition of a language
-the strength of the product engine which avoids doing specific development for very specific requests
- Reporting

Not being able to filter on requests not understood by the chatbot
Ability to find duplicates tiggers in different intents
Co-browsing module directly integrated in the lifechat

Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities.
Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.

As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.

Der Roboter beantwortet selbstständig, akkurat und 7/24 diverse Fragen der Kundinnen und Kunden. Die MitarbeiterInnen werden von immer wiederkehrenden gleichen telefonischen Anfragen entlastet.
Der Sprachroboter ergänzt den bereits eingesetzten ChatBot.

Das Statistik- und Trainingstool könnte noch benutzerfreundlicher (einfacher) gestaltet werden.

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.

Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.

We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.

The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.

I highly appreciate the quality of the tool and its capability to understand the intent of a customer email

I have nothing to add in this area, I am fully satisfied with it

It's very user friendly software, allows to have multiple agents connected in different locations.
To create and to populate the conversation of AI is quite simple.

Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)

Flexibel; Offen für Ideen; Speditiv in der Umsetzung

Grosser initial Aufwand bis Inhalte drin sind

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.