Avaliações do Synchroteam
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89 avaliações
- Setor: Materiais de construção
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great custom field reporting capability
Avaliado em 28/06/2019
We have 3 techs in the field doing different job services, this allows me to track customers, log...
We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.
Vantagens
The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.
Desvantagens
The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.
Resposta do Synchroteam
Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
For a field-based service team Synchroteam fits our business extremely well, and is great to...
Avaliado em 09/05/2018
Vantagens
- Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems
Desvantagens
It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam
Resposta do Synchroteam
Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Setor: Automotivo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Great if you are in the USA or France.
Avaliado em 02/09/2022
When workng, its ok. Have a problem, the support team don't want to know you. The language barrier...
When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.
Vantagens
Easyish to use. When you get used to it. Some good features we don't use.
Desvantagens
Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.
Resposta do Synchroteam
Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements.
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Synchroteam has helped our business grow and become more efficient!
Avaliado em 01/08/2018
Vantagens
Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.
Desvantagens
We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.
Resposta do Synchroteam
Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Setor: Engenharia mecânica ou industrial
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
How Synchroteam change our lives
Avaliado em 31/08/2018
My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds...
My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.
Vantagens
- Simplicity
- Functionality
- Continuous development
- Amazing price!
- Self-serving platform
I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.
Desvantagens
I will add some Asset management features like:
- Recording meters readings
- Set up alarms with this readings
- Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office.
- At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.
Resposta do Synchroteam
Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great overall Product
Avaliado em 08/06/2020
Vantagens
Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times
Desvantagens
- The cost is a bit pricey since it's american pricing.
- I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100
- I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.
Resposta do Synchroteam
Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Overall Good. Nice to see aesthetic and time keeping updates.
Avaliado em 14/05/2018
Vantagens
1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.
Desvantagens
My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .
Resposta do Synchroteam
Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Setor: Maquinário
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Syncroteam for Field service
Avaliado em 04/10/2023
The overall experience is very good. The system is quite easy to configure and to use. Local...
The overall experience is very good. The system is quite easy to configure and to use. Local partner in Sweden that introduced the system to our company.
Vantagens
It was very easy to set up and configure. Both for the service coordinator in the office and for the service technicians on the field.
Desvantagens
The reports are directly created in pdf-format. Possibility to create a word-document is missing.
Resposta do Synchroteam
Daniel, thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that set up was easy for your office team and technicians in the field.
We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Setor: Segurança e investigações
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Good but could be better
Avaliado em 23/05/2023
It's OK, fairly easy to use but certain features could be added in order to make it less confusing...
It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs
Vantagens
I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field
Desvantagens
The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused
Resposta do Synchroteam
Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs.
We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Setor: Alimentação e bebidas
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Helpful, but a little underdone
Avaliado em 06/10/2018
Synchroteam was a top contender for our business, but we ultimately went another direction. The...
Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.
Vantagens
Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized
Desvantagens
Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.
Resposta do Synchroteam
Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
- Setor: Hardware
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Indispensable
Avaliado em 15/05/2024
Vantagens
La simplicité et le confort d'utilisation
Desvantagens
Il nous manque un système de ticketing intégré pour gérer les appels téléphoniques
Resposta do Synchroteam
Thank you, Freddy for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has become essential for you.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
Thank you, again.
- Setor: Automotivo
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Is able to fit our specific range of needs.
Avaliado em 19/10/2021
The customer service has been great. The same person who sold me the product has been available to...
The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.
Vantagens
We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.
Desvantagens
The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.
Resposta do Synchroteam
Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Excellent Software.
Avaliado em 12/10/2021
Vantagens
How to build your own forms in a minutes.
Desvantagens
The forms are really easy to do, and have all the options i needed.
Resposta do Synchroteam
Miguel, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our customizable forms very useful for managing your mobile workforce. We are thrilled to hear you are finding our forms easy to use. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Setor: Serviços de Facilities
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
worth his money
Avaliado em 13/02/2019
For our small team the software is very good. It gives me the opportunity to better manage our...
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
Vantagens
reat flexibility, excellent customer service, value for money compared to other products very good
Desvantagens
Planning a bit awkward, no own mobile solution for the administrator
Resposta do Synchroteam
Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.
- Setor: Construção
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Helps our work run smoother
Avaliado em 19/08/2021
Vantagens
The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be .
Desvantagens
The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity.
Resposta do Synchroteam
Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Setor: Varejistas
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Simply does the job !
Avaliado em 20/02/2017
Great product ! Simple to use ! Really light training needed for the team (managers or technicians...
Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product
Vantagens
Ease of use ! Quick setup ! Flexible !
Desvantagens
Nothing specific
Resposta do Synchroteam
Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great for small-medium businesses
Avaliado em 08/03/2018
Because time is money, drive up your returns by knowing how much time your team spends on jobs,...
Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks.
Vantagens
Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management
Desvantagens
Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it.
Resposta do Synchroteam
Thanks for submitting a review, and for mentioning that Synchroteam is great for small-medium businesses. We built Synchroteam with computer repair business like Etron Solutions in mind!
Have you seen the new support article we posted about time tracking (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) We think you'll like it!
Also, we have an affiliate program, if you¿d like to refer your customers or partners. (https://www.synchroteam.com/affiliates.php)
Thanks again for the great feedback!
- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
great program for keeping track of work schedule and time!
Avaliado em 27/12/2022
It allows you to keep track of your projects and tasks so that you can focus on the important...
It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!
Vantagens
I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!
Desvantagens
sometimes it seems to be a bit difficult to understand some of the features...
Resposta do Synchroteam
Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
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Fonte da avaliação
Classificação geral
Finally someone gets this right
Avaliado em 18/01/2012
We've been looking around and have tried other solutions like vWork and and connect2field....
We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable.
We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.
Vantagens
Feature set, Planning tool, Workflow, mobile clients for multiple platforms
Resposta do Synchroteam
Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Easy Implementation / Customisation
Avaliado em 21/03/2016
Pros :
Easy to setup and customise
Good scheduling APP on Andriod and iPhone.
You literally...
Pros :
Easy to setup and customise
Good scheduling APP on Andriod and iPhone.
You literally could be up and running sending jobs to technicians within and hour
Fast Customer Service Support
Great help with custom form templates
API works well with good documentation
Very good value for money
Cons:
The Invoice/Quote could do with being customised by the end user with a template that they can define.
Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer
Resposta do Synchroteam
Thank you Simon for your review of Synchroteam¿s easy to use software. We are pleased to hear that the Armstrong Fluid Technology team has benefitted from our quick setup, customizable options, and helpful customer service. We are happy to know your technicians are taking advantage of the mobile scheduling, and appreciate your feedback on customizing the invoice/ quoting for specific end users. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases and best practices.
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Excellent work tool excellent performance and excellent competition in the market
Avaliado em 30/04/2018
Vantagens
Easy to use and very flexible work planning tools with multiple platform options,
A fair price for what it offers
Desvantagens
We have no problem with this platform are only small things to improve and update as for example the search for serial numbers
Resposta do Synchroteam
Thank you for your review Luimer! We are happy to hear that Telefónica is benefitting from the work planning tools and platform options. We appreciate your feedback regarding the serial number search, and constantly strive to improve our functionality and UI for our customers. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we continue to release updates, such as our new time tracking module (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/).
- Setor: Engenharia civil
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Software and app for contractors
Avaliado em 16/05/2022
Vantagens
The easy way to schedule all the work for the different employees.
Desvantagens
We haven't use the quotes and invoce part yet, maybe because it could be a little bit easyer, but we'll get to that.
Resposta do Synchroteam
Diego, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our scheduling feature makes it easier to schedule work for your employees. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
We have been very satisfied with the features and functions of Synchroteam.
Avaliado em 10/03/2016
I found Synchroteam when I was interested in automating our service dispatch system. We found...
I found Synchroteam when I was interested in automating our service dispatch system. We found Synchroteam to be very user friendly and easy to implement. I was concerned about the time zone difference for customer support but found that they are very responsive. I have been very pleased and recommend Synchroteam.
Resposta do Synchroteam
Thank you for your positive feedback David, we are glad Synchroteam has been a satisfactory solution for automating your service dispatch system. We are pleased to hear that the Advent Automation, Inc. team has found Synchroteam to be user friendly and responsive to jobs in different time zones. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
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Fonte da avaliação
Classificação geral
Great solution for my business
Avaliado em 17/01/2012
A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency...
A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.
Vantagens
No more paper.
Resposta do Synchroteam
Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Love it
Avaliado em 24/03/2016
Would like to see email alerts added when an urgent call is entered
Would like to see email alerts added when an urgent call is entered
Resposta do Synchroteam
Thank you Rebecca for your review! We appreciate your feedback on the email alerts, and are pleased to hear that CML Pizza Inc. loves our field service management solution. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases.
