Avaliações do Arryved

The bulk close out is amazing. The Dashboard with a snapshot of sales for the day with comparative data is helpful. The overall ease of creating new product is amazing. The clone feature is extremely valuable in it's ability to help launch a massive new line of product with ease by modeling a previous launch.

Features that could be added:
Ability to drag and drop buttons on the backend to streamline the interface on tablets for ease of use. The number system for columns takes a lot of planning per item especially with a constantly rotating menu.

Filters for venues in order to calculate sales by venue, tip totals by venue, etc without having to use a calculator.

Ability as an administrator to clock in and out employees from the tablet without having to find their login number. This feature would greatly help with payroll and ease of service.

Before Arryved, our team used a more generic "all things to all people" PoS. While that solution was cheaper, we got what we paid for. Staring off in the brewery space, the Arryved PoS had pre-built many of the features and reports we use on a daily basis. With our previous provider, I would have to write Python scripts through their API to generate many of our daily reports.

We also love the innovation within the Arryved team. Their product is not stagnant. We have benefited from numerous new features that make it easier for a mid-sized brewery to operate in an increasingly digital and online world.

The biggest con was losing our ability to bring our own merchant card processor. Losing this ability significantly increased our PoS cost. However, the value derived from this additional cost makes up for most of this downside.

The only other downside would be the complexity of operating a multi-site business inside a PoS. But this isn't so much a challenge with Arryved, as it is with PoS's in general. To build a product that works across different business models, there are a lot of features and set-up time required, so I believe it's a necessary evil and Arryved has done their best to simplify the setup while still giving the right amount of customization. My biggest recommendation to new users would be to set aside a lot of time, and put a lot of thought into your integration...your future self will thank you.

I love that I can easily add a tablet or handheld device. We've had some massive events and festivals at our establishment. Being able to easily add a tablet or handheld device to take more orders = $$$$ has been worth switching to arryved. A lot of POS systems tie you down to a certain number of tablets or readers. Arryved's flexibility has made it so the customer has a better experience!

We switched to Arryved in October 2019. When Covid shutdown happened March 2020, Arryved dropped everything to quickly build an online store and platform for the craft industry to survive . Arryved saved our BUTTS with the quick implementation of online ordering and mobile tabs!

I love how Arryved has continued to grow and innovate. Each feature is staff friendly but oriented to help the customer have a better and easier experience (OpenTab is a great feature!).

We recently added a kitchen to our brewery so I feel like there are some small things on the programming side that aren't quite as fast or easy for bartenders/servers when it comes to ringing in food items. We're still fast, I just know one day it'll be even easier! I've communicated some of those limitations with Arryved and I was recently told they have one of the features I'm most looking forward to coming out later this month. The PRO of Arryved continuously growing and adding new features makes this small con something that likely won't be a con in the future.

I love the back end functionality and how it isn't made to be pretty or cute, but indeed just to function and function well/

There have been times where we can't figure out a feature, but customer support will fix us up in minutes. I do wish there was more interconnectivity with other software like Untappd but not enough to think about leaving.

The "dashboard" view is super convenient when I'm on the go, that quick snapshot look makes me feel secure when I have to step away form the business. The reports, and ability to dial-in on certain values is critical for decision making, something that was missing from our last POS. The equipment itself feels less bulky and intrusive than other systems we've used and is easily customizable for need. We constantly praise the back end analytics and find that even better than the mechanics itself are the people behind the technology. We are year 3 users and are still fining new ways to improve what we do. The support team is always there to talk us through a new process or lead us in setting up a new function. We're grateful they answer our calls... with a smile... or at least it sounds like they're smiling. Overall, we're quite happy with Arryved. They're stuck with us now!

Some fine details are missing from the technology. However, whenever we point out those small needs, the support team jumps into action. For example, we would like the ability to have different categories reported to Quickbooks (food vs. draft sales for instance).

I like how quickly we were able to deploy QR code generation. Online ordering via QR has expaneded our business and allowed us to also work more efficiently in our FOH operations. The interface is easy to use and also visually appealing to the customer. I think it competes with more high end products such as square, toast, etc.

We have printer issues every now and then and tickets that get dropped during service. We have troubleshooted our internet and router settings and they appear to not be an issue. So, I would say lost tickets and ticket printer functionality.

It is pretty user friendly once you know what your doing. And inventory and reporting is great to use and amazing customer service

newer features are a bit harder to pick up and keeping our inventory and buttons organized can be a bit confusing on how to re-organzie.

The customer service is top notch. If you do happen to have to get ahold of someone(though not very often) You always do

Love the product all around. Am looking forward to the new card readers

Arryved is easy to deploy, requires a low upfront cost, is easily scalable, and far less cumbersome than most of its competitors. As a tech-first company, customer service is easy and you're always dealing directly with the company and never a reseller or third party. Your concerns are listened to and "your" emergency is "their" emergency, which creates a feeling of being on the same team should problems arise.

The reporting isn't perfect. I don't know of hardly any software where it is, though. I do think their staff is working in earnest, though, to provide us our data in the way we need it for a large Power BI-based "dashboard" system that we're trying to finalize.

Lots of reports and features, great customer service

Better email options to send to loyalty customersNeed digital gift cards

Cloud based system with tiered user levels.
Daily sync with our financials.
Portable tablets with single tab tracking for all locations.

There was a learning curve to understand all the available reports, and sales data for a period greater than 30 days must be exported.

The system is user friendly, it's not a large lift for training and understanding. The ease of use for both the customer, administrator, AND staff is the biggest key. The fact you have industry and technology professionals working together to build this is clearly evident in it's easy to use design.

As a data nerd I could use a little more flexibility on reports. For example we did a ticketed event and the process to produce the list of people that bought (either via email or cc name) would be very helpful.

This software is very straight forward and easy to use. It is simple and quick to train new staff and fill-ins. I am able to make changes remotely as an admin and have the changes take effect immediately.

The hardware credit card swipers can be a little temperamental and you have to manually type in credit cards.

The product is easy to use and update. I like that I can update from my phone if needed when I am not at work.

I wish I had the ability to correct mistakes made by my team, however the customer support is beyond amazing and helpful, it's not really a negative

Ease of monthly reports for processing State taxes. Ability to see sales dollars in real time. Support is very helpful.

only issue has been downtime with a 'red hand" when processing cards.