Avaliações do SumUp
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1430 avaliações
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Máquina de cartão de crédito funcional, com boas taxas e boas funcionalidades
Avaliado em 01/05/2023
Ótima máquina de cartão com boas taxas e funcionalidades
Ótima máquina de cartão com boas taxas e funcionalidades
Vantagens
Praticidade em alternar os modos de recebimento entre antecipado ou parcelado. Possui chip de dados que permanece ativo mesmo ficando um bom tempo sem usar a máquina, além de poder usar wi-fi. Relatórios fáceis de entender. O pagamento cai direto na conta bancária cadastrada.
Desvantagens
A máquina é bem frágil, precisa tomar muito cuidado.
- Setor: Fotografia
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Boa opção para máquina de cartões e ruim para online
Avaliado em 01/09/2022
Vantagens
Maquininha com boas taxas para venda no crédito/débito
Desvantagens
Link para pagamento online dá muitas falhas e me faz perder tempo.
- Setor: Serviços de eventos
- Porte da empresa: Profissional autônomo
- Usado Mensal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Boa ferramenta
Avaliado em 01/09/2022
A experiência foi boa por um período mas descobri outra ferramenta que tinha integração com meu...
A experiência foi boa por um período mas descobri outra ferramenta que tinha integração com meu site, CRm e sistema de seleção de fotos.
Vantagens
Eu gostava da maquininha que era muito fácil de usar.
Desvantagens
Não havia integração com os aplicativo que uso para gerencial os recebimentos da empresa.
- Setor: Fotografia
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Recomendo para quem está começando
Avaliado em 23/09/2022
foi um bom programa, onde ajudou muito no meu começo para poder está trabalhando com a modalidade...
foi um bom programa, onde ajudou muito no meu começo para poder está trabalhando com a modalidade de cartão.
Vantagens
É um bom programa de pagamentos, onde os iniciantes devem começar a utilizá-lo
Desvantagens
as taxas são médias para alta em alguma comparação com outros programas de pagamento
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
We have increased our customer satisfaction greatly, and easu/
Avaliado em 24/07/2018
customer frequency has increased greatly. Quarterly customers become monthly, and monthly...
customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.
Vantagens
Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.
Desvantagens
It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.
- Setor: Tradução e localização
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good system for writing invoices and basic income/expense tracking
Avaliado em 04/07/2019
As stated above, overall I'm happy with Debitoor - what it actually does it does fairly well. But I...
As stated above, overall I'm happy with Debitoor - what it actually does it does fairly well. But I don't like the fact that they try to advertise themselves as this all-in-one invoicing and accounting solution when the feature set is still very limited. For example, you can't even create or upload your own invoice templates (something many similar services allow) - you have to set up your invoice template using Debitoor's limited options.
Vantagens
I like the fact that it's easy to create invoices and you can track whether the recipient has received them. You can also link your bank accounts and categorize and track income and expenses (i.e. whether an invoice has been paid, etc.)
For these purposes, Debitoor works really well.
Desvantagens
Despite Debitoor's claims, I wouldn't use the system for preparing and filing taxes or working with a tax advisor unless your underlying situation is very simple. As soon as things get even slightly more complex, you find that Debitoor simply doesn't support a number of different scenarios. My tax advisor has also said that the reports/export files that they receive are more or less unusable and do not conform to standard German accounting practice.
- Setor: Design
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Do not buy if you’re in Australia
Avaliado em 12/12/2023
Do not get this if you’re in Australia. Buy square instead. I purchased 5.5 weeks before my market...
Do not get this if you’re in Australia. Buy square instead. I purchased 5.5 weeks before my market event for Christmas, where I had purchased a lot of stock to sell. The device came quickly, I’ll give them that. I set it up, loaded all my products on the back end and did the verification process. The reader sat there for the rest of the time until two days before my event, I turned it on just to make sure it was working. Everything seemed fine but something in the app said I needed to verify myself, which I had already done (sent my drivers license etc), so I did it again and it said it should only take a few hours to verify, which was fine because I still had two days until the event. The day before it was still not verified but in the app it tells you that it’s connected and working, so I assumed it would be ok after going through the verification process twice already! There’s also no number to call, so you don’t have a lot of options or support on a weekend. I got to the event and the reader declined ALL payments because of a security issue. I lost thousands of dollars in sales because nobody caries cash anymore. I sent a support ticket with all of this info and I get a response THREE days later saying that my account is now verified and I can start taking transactions. Bit late and I can’t get rid of this Christmas stock now until Christmas 2024. 6 months of planning down the drain because I decided to give SumUp a go, when I should have just gone with Square.
Vantagens
It’s relatively low cost upfront and cheaper transaction fees but I never got to use it!
Desvantagens
Customer service is non existent. You have to verify yourself multiple times and then it’s likely it won’t accept payments on the day you need it most
- Setor: Restaurantes
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Daily user
Avaliado em 28/04/2023
Vantagens
Easy, reports are available, filters are useful
Desvantagens
connection sometimes is not so good, but mostly no problem
- Setor: Telecomunicações
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SumUp, the best to sell and make money.
Avaliado em 09/02/2020
My experience was in the ads I saw on TV, and I decided to find out more, it was in 2018 that I saw...
My experience was in the ads I saw on TV, and I decided to find out more, it was in 2018 that I saw that interest rates are low, starting with the excellent service for sale and after sales, delivery to my residence was fast, without any problem, and I have been using the device for 2 years and sales have grown since then, very good, well worth it.
Vantagens
I liked the software because you can earn good money on it by selling, usually people arrive at the store and have no money but she knows that there she accepts card machines the customer can buy, fast, practical and safe.
Desvantagens
I never had any problem with SumUp, excellent service.
- Setor: Gestão da educação
- Porte da empresa: 10 000+ funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
It's always great to receive an added bonus
Avaliado em 11/08/2019
Vantagens
The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.
Desvantagens
Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great option for loyalty programs!
Avaliado em 12/09/2019
Overall, Fivestars has given us the chance to reward our customers and a great price and and an...
Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!
Vantagens
Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!
Desvantagens
Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience
- Setor: Consultório médico
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 8.0 /10
Great for start ups
Avaliado em 24/06/2024
Generally very positive, user friendly app which was easy to set up
Generally very positive, user friendly app which was easy to set up
Vantagens
Minimal cost to get started, payment taken as a small percentage so no monthly outgoings or contract that could be detrimental to a new start up. User friendly app.
Desvantagens
Difficult to cancel a payment once it's been sent to the machine (eg is a change needs to be made)
- Setor: Automotivo
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Sum Up - A user-friendly solution
Avaliado em 20/05/2024
Excellent. The solution works everytime and can be operated by two people with aren't tech-savvy....
Excellent. The solution works everytime and can be operated by two people with aren't tech-savvy. Just what the business needed!
Vantagens
It was VERY easy to set up and the online dashboard gives you all the information you could ever need.
Desvantagens
The online support chat function was lacking but I only had to use it once as the system as so user-friendly.
- Setor: Artigos de luxo e joias
- Porte da empresa: Profissional autônomo
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent and value for money system to use for POS
Avaliado em 10/09/2024
Overall very positive and straight forward to set up. I set up everything within 30 mins!
Overall very positive and straight forward to set up. I set up everything within 30 mins!
Vantagens
I like that it charged the least amount per transaction made on my card reader. The reader is very easy to transport and ise
Desvantagens
Nothing- I really like the system! It’s easy and responsive. The only thing I could say is that when you are trying to set up a transaction, if the customer no longer wants it, you can’t seem to press back on the card reader or app to cancel
- Setor: Hotelaria
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Revolutionised our business pretty much
Avaliado em 03/11/2022
Very happy - this is a very versatile and powerful product.
Very happy - this is a very versatile and powerful product.
Vantagens
The slick integration between EPOS and card payments, stock control, goodeats and reporting. The customisation options and intuitive interface are a lot slicker than other systems we've used.
Desvantagens
We've found that some of the custom payment and cheque options including custom service charge amounts is slightly clunkier than other systems we've used.
- Setor: Esportes
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Great often but not every day
Avaliado em 16/12/2022
A great way to accept credit card payment with my shop when it's working. The support is long and...
A great way to accept credit card payment with my shop when it's working. The support is long and not really helpfull for a lot of demands.
Vantagens
easy way to pay with cash register .netEasy way to pay on a shop when it's working well
Desvantagens
often it works but sometime it's so long to do a payment with a client, loading, disconnection, error, no connection... and you don"t know why and when it will arriv.
Alternativas consideradas
StripeRazões para mudar para o SumUp
promotion on payment terminal, no more difference at the time.- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Five Stars Loyalty simplified our loyalty program while improving our customer relations
Avaliado em 12/03/2018
can't say that there is anything I don't like about the program. I was able to schedule announcement...
can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars
Vantagens
FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.
Desvantagens
I
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Worth The Investment!
Avaliado em 03/11/2016
As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see...
As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.
Vantagens
Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.
Desvantagens
We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.
- Setor: Alimentação e bebidas
- Porte da empresa: 2 - 10 funcionários
- Usado Outro durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Horrible customer service and they take ur money
Avaliado em 06/04/2020
They are not a good company and not trustworthy at all. Customer service is horrible and not...
They are not a good company and not trustworthy at all. Customer service is horrible and not willing to help.
We are facing hard times right now as owners and I would never use them again.
They are also expensive compared to other companies.
Vantagens
lthe database that it provided and let's u know the points .
Desvantagens
This program was not the easiest to use. It always had errors. I decided to stop using there service because we were closing this restaurant and opening another. We were going to use them because we already had a database with them but I never recieved a letter stating how to return the equipment. They charged me 600. Then if I return it within 30 days I can have 50.percent back. How horrible. My manager waited for a shipping label with instructions on how to return and they said they only communicate thur email. The manager also stated that they did not have to even send an email to us either. That was a courtesy from them. When u use big companies they will send labels and refund the amount when u send everything back but not this company. Becareful they are horrible.
Also my customer kept complaining that they send way too many emails and text.
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Not as strong as other options currently on the market
Avaliado em 29/07/2019
Its a large buy in and not great customer service once you have signed up. It was all about the...
Its a large buy in and not great customer service once you have signed up. It was all about the sale then hard to get any support. overall harder for small businesses than many other options out there.
Vantagens
The idea of this software is great. An easy effective way to start a a rewards program for your clients.
Desvantagens
They sell you on their network. X amount of vendors and members in your area also use this software so they will market your business to these users and expand your reach offering deals to people that would be new clients to you. What the sales people forget to mention is that you will not be a part of this feature unless you sign up X amount of new users per week. Problem for my business is we have a large repeat clientele so hitting this large number to receive expanded marketing was not viable.
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
loyalty, simple
Avaliado em 05/06/2018
Sending messages to customers to inform them our new promotion, which greatly attracts customers...
Sending messages to customers to inform them our new promotion, which greatly attracts customers coming back and keep updated with the deals.
Vantagens
Basically, it works as a loyalty program and at the same time, it offers the function of sending out the message to customers (who joined the FiveStar loyalty program). So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan. Customers can check their fivestar point and receive the updates from different stores via the fivestar app.
Desvantagens
You are not only paying per month for the subscription plan but also paying extra for every customer FiveStar help you attract them back to your store. Plus, the app and the software sometimes will down due to the technical issue, for example, the free drink voucher cannot be redeemed via the platform.
- Setor: Design
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Usable for the entire company
Avaliado em 08/07/2019
I am self-employed and do all my corporate accounting (simple accounting) and tax reporting. My tax...
I am self-employed and do all my corporate accounting (simple accounting) and tax reporting. My tax consultant checks my entries and uses them to prepare the annual balance sheet. I also fully automate the respective advance return for sales tax with Debitoor.
Vantagens
I like that with Debitoor you can basically do all the bookkeeping. This ranges from the recording of expenses and revenues to the calculation of company balance sheets and the advance return for sales tax. My tax advisor is fine with her own login and can export all data, etc. This is very convenient.
Desvantagens
In some places it is a bit difficult to understand the interface. Sometimes it is not the system's fault but also the EU's bills. Sometimes you get confused with the taxes. The OCR scanning of expense receipts is not always correct for automatic recognition.
- Setor: Ensino fundamental e médio
- Porte da empresa: 51 - 200 funcionários
- Usado Outro durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Five stars system review
Avaliado em 10/01/2020
My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I...
My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.
Vantagens
I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.
Desvantagens
I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.
- Setor: Artes e artesanato
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Deals made convenient
Avaliado em 05/03/2019
Vantagens
It's always fun walking into an establishment and seeing the FiveStar console, knowing that I am either going to see a new deal and save money, or I am going to contribute to a future deal. I even like the encouragement it gives me to try something new when, say, the deal is "free dessert" and I've never had the dessert at that cafe before! The whole system in general is a really great way to buy and consume products with a little more mental comfort about my wallet and a little more excitement about the fun deals and discounts I'm about to receive!
Desvantagens
My least favorite thing is that the cashier and I see two different screens. I'll see a deal and sometimes they don't acknowledge it and finish my order before I can add it, or add a deal before I've confirmed I want to use it. This mostly depends on the cashier and not the software itself, but it can be frustrating trying to communicate to cashiers that aren't present or listening to my desires when it comes to using my FiveStar points!
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent payment system to our shop
Avaliado em 08/12/2022
SumUp is our credit/debit card system and it allow our customers to pay with their cards. Excellent.
SumUp is our credit/debit card system and it allow our customers to pay with their cards. Excellent.
Vantagens
We have been using SumUp around two years now at our shop (fashion) for taking all card payments. Over 100 000,-/year has gone via SumUp and it has never failed us, not once. Easy to use (both shop and customer), all main payment cards, fast transactions which has never failed. Good reports.
Desvantagens
There is nothing not to like so far. We haven't use invoicing, so we cannot say anything about that.