Avaliações do Jungo

Jungo is a great all in one platform! We can manage leads, database, and active transactions all from one place! The automation features are fabulous and we can always customize it to meet your specific needs!

It is a bit pricey and can be hard to customize without programmer assistance to utilize the best features.

I like my daily custom reports and weekly Reffinity referral partner reports (which absolutely generate more referrals). Encompass integration is great too. Once set up all functionality is outstanding.

The learning curve and getting everything setup is extremely complex. I feel like I'm halfway to being a real web developer now. Instructions for integrations and such are many steps and complex, but support team is helpful.

I like Jungo because it's customized to the mortgage industry. It allows users to utilize the enormous power of Salesforce but not get bogged down by all the utilities. I really enjoy the closing email of the week because it gives you weekly content for your clients and prospects.

The customer service department is snail crawl slow. They are very slow to respond to issues and they still have to check in with Salesforce, which makes it even slower. Many of the tools that they advertise don't work, at least for us, I.e."the Property Listing", "Ijungo Concierge" etc.

Capturing client information.
ease of accessing clients
sorting

Difficulty to generate auto emails.
needs bigger marketing material

This software is very robust. I can pretty much do it all. I like that it has functionality that will allow me to grow my business and integrate it with other services that are compatible with my business.

I came from no CRM before using Jungo so it was A LOT to take in. The program can do so much that it was a bit overwhelming at first. The online training helps a bit to get started but it's best to focus on just one aspect at a time to not be overwhelmed

If you are a programmer this product is insane. It can do pretty much anything you need or want

Difficulty in customization and customer support is extremely spotty. I am currently waiting for resolution on case that i opened over 30 days ago about how Jungo is spam blocked when i create a mass email to my client base ..... extremely frustrating!!!!!!!!!!!! sending a mass email to your client data base is a basic function of a marketing program. I also had an issue with a workflow in which an extremely helpful support person named [SENSITIVE CONTENT] assisted me for over 30 minutes and took her time to walk me through the entire process.

I like that it is extremely customizable.

Report building is extremely difficult and can be limited if you don't know the system through and through. This is my biggest issue, my job relies on viewing data based off of reports we pull. It can be difficult to create super customization reports. (For example: eliminating different groups, while excluding loans with specific triggers). In other Crm's I've used in the past, this has been very simple,. But for some reason in jungo it seems like report building can be limiting.

The system does help keep track of all your activities with your clients and allows for great follow up features, it integrates great with Bombomb and other feature. I love using it but you really would need an assistant to utilize all the features offered from it. Really would love a email drip campaigning for clients that did not go through with a purchase or refinance.

The system has a tremendous amount of features which is great, I wish they would simplify the process of creating report. Very complicated and does not need to be so.

The system has incredible capabilities and is completely customizable, more so than any other CRM I have considered.

Jungo is so customizable that it can be confusing and overwhelming. The support is always helpful and knowledgable. The delay of needing to schedule a call for help and then the limited time allowed for support calls (15 min.) can be frustrating if you need more assistance.

It works very fast and integrates with all my needs to allow for better time usage and follow up on task/clients. Also since it is cloud based I can use on all my devices.

The Lightning version could use a little cleaning up on interface.

Jungo did an awesome job of creating mortgage campaigns and layout in Salesforce.

integration with other apps is a pain as you have to call other companies to work with you on setting up within Salesforce.

These guys talked a great game. They were going to hook up for texting prospects. They wanted my Twilio account. I said that's fine, but don't screw it up. They of course destroyed my account which we had to rebuild.

The biggest problem with this bait and switch company is that while they are selling you they put you on a contract and make sure you don't have time to read all the fine print. You then ask to be removed an hour later and they say what about this bill you owe us. So unethical. Just the worst.

Today we live in a world that the ONLY sustainable advantage is world-class service with a customized Client experience. You may be able to provide great service but it cannot be world-class or customized without your data be in one central hub . Jungo Mortgage CRM is a required tool that is used almost every minute of the day to create an impactful 360 experience for all parties that are involved in a transaction with my firm (e.g. the family we are serving as their trusted Mortgage Planner, the Seller, the Realtors, the attorney & my crew). Yes, it is powerful out of the box and it is plug and play but very simple to customize and integrate with 3rd parties (e.g. Mortgage Coach, Encompass), if you desire & then ...Jungo Mortgage CRM is supercharged and keeps people informed that need to be not just before but during and also after the transaction.

I must be transparent...I truly wish there was a number to a poof an answer but with that said, a support ticket is processed swiftly and the person taking care of the item know what they are doing and the give the right answer on the first interaction.

Every Contact I have made over the past 20 years is contained in Jungo. Each and every loan I do for my Clients is in Jungo which can easily be sorted by current interest rates, loan amount, city, etc.
I love the different campaigns. For example, when I receive a Lead, Jungo will send out an email thanking my Referral Partner or Client immediately. I follow up with a personal handwritten note and log this into Jungo, as well.

I guess it's not what I "least" like ... it's more like ... I truly wish I had the time to learn the many applications and opportunities Jungo provides. I get so caught up in my day-to-day job, that I don't have the time to better utilize Jungo.

The ability to track leads and my own productivity.

I don't love the pre-written campaigns. I don't think they are very powerful but I'll be going in and editing and put my own spin on them. I'm looking into figuring out how to implement an entire automated CRM follow up that includes time delayed email, text, and voice drops.

This application can do ANYTHING and is extremely powerful. Very customizable.

It's hard to get on the phone with the tech department. They are often slow to solve the issue. I've been using this platform since 2012... I've had lots of experience with reaching out to the tech department.

This software is fantastic to get an overall snapshot of your business ytd. The concierge service is amazing as well and will automatically send your clients holiday cards and gifts for 3 years. Huge for referrals.

The one thing I wish this software had is the ability to email me when tasks are due. Sometimes I forget to check the crm one day and will miss tasks. Really wish the email functionality was better. Also, It is incredibly complex, and you almost need a full time assistant to really dig into all the functionality it has.

Jungo is easy to use and easy to learn
Customization
automation
add ins
training center

Sometimes difficult to create reports
the structure of creating a view with the logic
exporting into another program ( like excel)

I like how my contacts are synced with my iphone and how fast the updates take place

Sometimes the software is a little complicated to use, but it's easy to start a trouble ticket or get someone on the phone to help me with the issue.

Jungo provided me the organization that I needed to stay on track with my sales goals. Segmenting my database into actionable tasks gave me the direction I needed on a daily basis. I definitely closed more loans because of Jungo and the many automations that were happening without me even logging into the system.

It can do a lot which can be overwhelming to some.

This software is a must have for any mortgage professional. A little tedious to get going but once youre up and running it is amazing. The staff are awesome as well to help get you there.

Customization is a bit tough and we are finding it is taking a long time to hear back on some of the requests. Overall, the team is great and helpful.

The sales pitch and the potential features looked great.
Awesome in theory but in practice totally useless but again this is likely due to the support team being grossly inefficient.

Follow through from service. Implementation was impossible. Similar complain many mortgage brokers in Canada have.

Extremely customizable, if you're willing to learn how.

No good or simple way of setting restrictions on days (of the week) and time (of day) that outbound emails and SMS messages can happen.

The ability to have an all-encompassing software that has the strength and power to store a virtually endless supply of information.
Most often, we utilize report-building, data storage of past and present clients and associates, and reminders, tasks, etc.
Integrations such as BombBomb, MortgageCoach, and so on help us tremendously.

The cons are much fewer in number than the pros.
However, they could improve the ease of putting calculations and conversions into reports without needing support help.

Adjustable fields. Honestly I had to rebuild most of what I use.

Super complicated to get started and the texting functionality ($15 extra monthly) is primitive compared to competitors. It needs quite a bit more functionality - no task management, etc.
This software is marketed to mortgage professionals but doesn't feel like it was designed/developed my mortgage people AT ALL.