Avaliações do Salesforce Marketing Cloud

Dependendo da feature dependemos do suporte para aplicar.

Complexidade em algumas funcionalidades.

processos de vendas bem eficientes. Funil muito bem desenhado e com oportunidades para alterações dependendo do processo/empresa.

Achei o CRM lento e alguns processos para agendamento de reunião não são automáticos.

Ele integra muito bem com redes e plataformas externas, agiliza o atendimento via WhatsApp, no trabalho pós venda

Acho o valor elevado quando se trata de empresas de pequeno porte, e o suporte ao cliente não é de qualidade, com respostas vagas e pouco interesse em de fato solucionar as duvidas e dificuldades do cliente.

Fácil de usar, fácil instalação, excelente meios para usar.

Custo benefício um pouco mais altos que o normal, mas em geral, é bom.

Tive que trabalhar na implantação do SalesForce no antiga empresa e achei todas as sua propriedades impressionantes, estavamos migrando de outro sistema para este, e me parecia uma evolução de 100 anos!

No começo parece que deixa a desejar por ser um pouco complexo de mexer, mas só aparente mesmo por que depois você começar a engrenhar e pegar o jeito e como esse sistema veio para revolucionar.

I like to go over every data points very easily

I do not like the limits on the reports, it's up to 4.

provides different reports in an instant which help analyze team perfomance

unable to find explanation or description/meaning/formula of a report

For me Salesforce Marketing Cloud has wide range of features and capabilities, including:Email Marketing: enables businesses to create, send, and track email campaigns.Mobile Marketing: enables businesses to create and send SMS and push notifications to customers.Social Media Marketing: enables businesses to manage social media accounts, publish content, and engage with customers.Advertising: enables businesses to create and manage advertising campaigns across multiple channels, including social media, search engines, and display networks.So in a nutshell it has all the bells and whistles, i need for my business.

For this Salesforce Marketing Cloud product, here are just some of the some issues i and a few others have. Complexity: Salesforce Marketing Cloud is a sophisticated platform that can be challenging to set up and configure, especially for businesses without prior marketing automation experience.Price: Salesforce Marketing Cloud can be expensive, particularly for small and medium-sized businesses. The cost of the platform can increase rapidly as businesses scale up their marketing activities.Technical Skills: i personally believe to take full advantage of Salesforce Marketing Cloud's capabilities, businesses need to have skilled developers and technical personnel who can customize the platform and integrate it with other systems.User Interface: Some members have found the user interface of Salesforce Marketing Cloud to be outdated and less intuitive compared to other modern marketing automation platforms.Support: Some of us have reported difficulty in getting timely and effective support from Salesforce's customer service team.Limited Reporting: Some users have also reported limited reporting and analytics capabilities compared to other marketing automation platforms.It's worth noting that our criticisms are not universal, and many businesses have found Salesforce Marketing Cloud to be an effective and valuable platform for their marketing activities.

great software and viable. Is very easy to use and effective

dont really have a con as yet as only started trialing

User support options were diverse and efficient management was possible in both HR and marketing. Quick updates and relatively easy tools have increased convenience during work, making it easy to view and quickly feedback reports, especially during programs or events within the company.

Sometimes, bugs occurred and it took a while to organize the data due to diverse options, but it was good that the data was maintained in detail and accurately.

Salesforce Marketing Cloud has brilliant features and a friendly customer support team.
Salesforce Marketing Cloud has been so amazing.

I do not dislike Salesforce Marketing Cloud at all.

Single most amazing CRM system available for email campaigns.

This tool unfortunately comes with a huge cost, not only to buy but also to maintain.

With salesforce I’m able to understand my customers unique needs.

It was a bit hard to understand it first, but at once I got into it everything just flowed freely. I honestly had no idea how I had a business without it.

Easy to use, user friendly interface. Good lead system

It’s expensive when compared to others in the market

Discount i like the discount that given to the costumer i really do like this site

The way it is excellent for identifying leads, and hopefully acquaints these leads with services, etc..

A bit too technical at times, but that could be on me @ my knowledge

- Good customer support- User friendly interface- Comprehensive features

- nothing much, the tool is really good

Great storage of data. Able to look at analytics and properly guage information.

Doesn't have any automation. Have to take time to put in data

The ease of using the software and ease of going back on old customers

The spam some days is little much. At first a little glitchy with our system

Very robust system. I use the email studio platform the most, followed by SMS studio. These platforms provide enterprise level email and sms deployment and campaign management.

Very expensive to implement and use, but at the enterprise level, it is one of, if not the top player.

The experience so far on the platform has been outstanding. As the platform increased in the level of engagement, we needed to introduce the right market tools to the business and this is were salesforce comes in. The campaigns were able to reach the right audience. The email functionality is great as well.

The only con will be the pricing as it is a bit on the hefty side.

Salesforce Marketing Cloud integrates seamlessly with Salesforce CRM, providing a comprehensive view of customer interactions across multiple channels and offers advanced segmentation and personalization capabilities, allowing businesses to deliver targeted and relevant content to their customers it also provides a comprehensive platform for multi-channel marketing automation, including email, mobile, social media, and web.

Can be expensive for small businesses and startups, as it is primarily designed for enterprise-level businesses, it may have limited integrations with other tools.

I love how easy the platform is to understand

Nothing negative really stood out to me as a big factor.

I like the the platform is available to every day people

Price sometimes it can hard to pay those fees