
FreshBooks
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4280 avaliações

- Setor: Cosmético
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Um excelente softwere de Contabilidade
Avaliado em 04/02/2022
É uma experiência que gosto, e que recomendo que outros aproveitem os serviços deste software
É uma experiência que gosto, e que recomendo que outros aproveitem os serviços deste software
Vantagens
É um software muico compacto, com uma longa experiencia visto que existe desde 2003 e de lá pra cá tem estado a adequar-se cada vez mais as necessidades dos seus usuarios.
Desvantagens
Na Realidade nenhum produto é completo a ponto de não ser actualizado, por isso não que seja algo que eu não tenha gostado, mas que a empresa não se deixe acomodada pelo tempo de existência... continuem a inovar.
- Setor: Gestão da educação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 5.0 /10
Ainda avaliando o Freshbook
Avaliado em 14/06/2023
Vantagens
É um produto fácil de usar, tenho um preço bem acessível se comparado a outro produtos com mesmas funções.
Desvantagens
Poderia ter mais recursos disponíveis que facilitariam uma maior integração
Resposta do FreshBooks
Hey Flavia, thank you for taking the time to share your review of FreshBooks!
I'm glad to hear you've had a good experience using FreshBooks! If you are looking for more resources for integrations, I'd recommend checking out our App Store (https://appstore.freshbooks.com/), which includes an option to suggest new integrations. ^DM

- Setor: Serviços de eventos
- Porte da empresa: Profissional autônomo
- Usado Outro durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
FreshBooks
Avaliado em 28/08/2020
Muito boa, super indico para pequenas e médias empresas.
Muito boa, super indico para pequenas e médias empresas.
Vantagens
Gostei de como as categorias estão muito bem organizadas. é minha primeira vez em contato com um software assim, e não tive dificuldade nenhuma em fazer o meu cadastro. Logo no inicio, você tem acesso a um tutorial que te ajuda fazer, como se fosse, se perfil, e por fim uma nota fiscal de uma maneira muito pratica. O software é muito completo, ideal para pequenas e medias empresas, onde você mesmo vai estar no controle dos seus gastos, receitas e faturamento. É muito completo e mesmo se você não for muito familiarizado com contabilidade, não tem porque se preocupar, pois o site é muio intuitivo.
Desvantagens
Na hora de cadastrar minha empresa, foi pedido uma estimativa de lucro anual, porém não achei minha moeda, que é o real brasileiro.
Como tudo é em inglês, posso contar com o tradutor automático da pagina para entender bem, porém as vezes a tradução não é das melhores.

- Setor: Fotografia
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Avaliação FreshBooks
Avaliado em 14/08/2022
Vantagens
Categorias muito bem organizadas na versão mais atual do software e facilidade em fazer o cadastro no site. O programa como um todo é bastante completo e aparentemente vem se adaptando às necessidades de seus usuários ao longo de seus quase 20 anos de existência. Adorei o tutorial inicial, ideal para iniciantes.
Desvantagens
O software só tem a opção em inglês, o que obriga a tradução automática que nem sempre é boa. O fato de não existir o BRL (real brasileiro) como moeda para preencher a estimativa de lucro anual também é bastante limitante.
- Setor: Contabilidade
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excelente
Avaliado em 07/09/2023
Da para trabalhar de forma mais prática.
Da para trabalhar de forma mais prática.
Vantagens
Gostei por ser um produto de alta qualidade, é fácil manuseio.
Desvantagens
Não tenho nada a reclamar no momento do produto.
- Setor: Contabilidade
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
FreshBooks
Avaliado em 14/07/2020
Vantagens
FreshBooks é uma empresa completa em contabilidade. Nela á maneiras de gerenciar seu trabalho próprio e empresas também. Exemplos que a plataforma tem é faturamentos, pagaemntos entre outras.
Desvantagens
Eu acho uma exelente plataforma, uso ela á algum tempo e nunca tive problema, encaixou muito bem no meu trabalho.
- Setor: Lácteos
- Porte da empresa: Profissional autônomo
- Usado Mensal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Comentário ao FreshBooks
Avaliado em 12/08/2020
percebi que pelo menos no teste ele me ajudou na organização de cobrança
percebi que pelo menos no teste ele me ajudou na organização de cobrança
Vantagens
os recursos são muito bons, achei que para instalar a foto no recibo muito fácil, também gostei muito que vai para o email;
Desvantagens
o que eu menos gostei é que é um recurso de alto valor para um artesão por exemplo
Resposta do FreshBooks
Hey Daniela, thank you for taking the time to share your review of FreshBooks.
I'm glad to hear that you had a positive experience with FreshBooks, but I believe you perhaps found the pricing to be too much for your business. If this was the case, our team would be happy to hear any feedback or suggestions you have regarding our pricing structure.
Our Support Team can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or help@freshbooks to receive that feedback. ^DM
- Setor: E-Learning
- Porte da empresa: 501 - 1 000 funcionários
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
FreshBooks Review
Avaliado em 11/01/2023
Vantagens
Facilidade para usar a plataforma, ótimo atendimento ao usuário...
Desvantagens
Para mim, não precisa mudar nada. O software apresenta uma ótima interface
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Avaliação segura e positiva
Avaliado em 12/01/2023
Vantagens
A facilidade no faturamento rápido e constante
Desvantagens
A falta de algumas funções e dificuldade em algumas funções

- Setor: Hospitais e Saúde
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Online payment processing, personalization, and ease of use
Avaliado em 16/01/2023
Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn...
Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn and put into practice, and it can complete tasks quickly and efficiently. And the help desk is available whenever it is called for.
Vantagens
The user-friendliness of FreshBooks is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing.
Desvantagens
The removal of the Tickets feature is the sole reason we haven't made FreshBooks our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice.

- Setor: Serviços de informação
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
It amply met my expectations and satisfies the company's needs.
Avaliado em 23/07/2022
When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at...
When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.
Vantagens
I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.
Desvantagens
I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.
Alternativas consideradas
Quickbooks OnlineRazões para escolher o FreshBooks
One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).Razões para mudar para o FreshBooks
We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.- Setor: Alimentação e bebidas
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best of guide of accounting
Avaliado em 29/08/2023
I have more than two years of experience with FreshBooks. Overall, I have a positive view of the...
I have more than two years of experience with FreshBooks. Overall, I have a positive view of the software. Hence, I strongly recommend any accountant to use the software.
Vantagens
Easy to understand, well organized for the users, fast solution for the problems. It is very helpful software for the accountant and finance manager.
Desvantagens
Maybe except it is the price/cost I couldn't see the problem with Freshbooks for the more than two years I have used it.
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Like it But Lacking Decent Timer
Avaliado em 12/04/2017
This is a review of Freshbooks Classic. They have just come out with a new version that I am not...
This is a review of Freshbooks Classic. They have just come out with a new version that I am not using due to a lack of addins at this early stage.
I use Freshbooks to invoice my customers for the time and materials I spend on their products. I have recurring invoices that automatically bill my customers on the first of the month for their monthly recurring services and any labor I may have spent on their project for for support.
Freshbooks definitely makes the invoicing process simple and easy. I don't have to worry about manually creating invoices each month. A big time saver. It also provides several different ways for the customer to pay their invoice including credit card and PayPal (PayPal is not an option in the new version of Freshbooks).
But Freshbooks doesn't make the time tracking simple. Since most of my charges are based off time spent working on customer products, I need a powerful Timer tool. Freshbooks does not supply that tool. They have a very rudimentary tool that is browser based. You click start, select your Project and Task, then press stop when completed. Life isn't that simple.
I may be working for one client when another calls on the phone. I would have to stop the existing timer, select a new project/task, start the timer again, then after stopping it, go through the whole process again to go back my original task. Awful.
Instead I had to purchase a desktop based tool called Chronomate that is so much more powerful. It even knows when I've stepped away from desk and forgot to stop the timer. It also uploads to Freshbooks so I don't have to manage anything. Bliss. Of course the developer isn't maintaining it anymore so it doesn't work with the new version of Freshbooks. Crud.
Because of the lack of a decent time tracking tool I won't be updating to the new version of Freshbooks anytime soon.
Vantagens
Very easy to invoice.
Desvantagens
Time tracking methods/tool are totally lacking.
Resposta do FreshBooks
Hi Kent!
Tim from FreshBooks here, thanks for taking the time to leave us a detailed review. I'm happy to hear that you're enjoying using the auto-bill, recurring invoicing aspect of the software!
I definitely hear you when it comes to the lacking experience for time tracking. I'm not too sure if you've tried the new FreshBooks yet, but we did improve upon time tracking section so that you'll only need to enter in your client to track time (no more entering all sorts of information!), we also display the last five timer you've used on the page so that you can switch between them quickly.
That said, the new FreshBooks' time tracker isn't as smart as Chronomate, but we hope we'll continue to build on it to make it work for you, as well as including more add-ons that will work with it.
Thanks again, Kent! If you have any additional questions or comments, feel free to reach out to our support team at 1-866-303-6061 between 8am - 8pm eastern time.
Best,
- Tim

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
For us, Freshbooks is the best accounting software out there
Avaliado em 26/05/2023
The fact that I can access FreshBooks from my phone is one of many reasons why I like it so much....
The fact that I can access FreshBooks from my phone is one of many reasons why I like it so much. For many years, I had to personally speak with each client, write up an invoice by hand, and then return to the office to enter the information into a computer.
Vantagens
I am quite happy with FreshBooks. Much of our company is now run by robots. Not having to pay for an accountant has been a huge cost savings for us, and FreshBooks has made that possible.
Desvantagens
There really haven't been any drawbacks at all. Getting our more senior personnel to adopt FreshBooks initially was the only challenge we faced. However, we did our best to train them on the software and ultimately had to force them to use it.
- Setor: Música
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Accounting services
Avaliado em 30/08/2023
I feel good using this software and I recommend it
I feel good using this software and I recommend it
Vantagens
It was built on the high intelligence that accountabilities are easily done on it.
Desvantagens
I like the free version because it gives orientation on the way to use the software
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best accounting program
Avaliado em 24/08/2023
Vantagens
FreshBooks is the best accounting program with lots of features.
Desvantagens
I see no issues while using FreshBooks at my workplace.
- Setor: Roupa e moda
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Fresh books
Avaliado em 19/08/2023
Many times and hours I solve the issues of my customer
Many times and hours I solve the issues of my customer
Vantagens
It's so easy when it comes on fresh books
Desvantagens
No need any thing to change it's so we'll ilike it
- Setor: Internet
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Very good program
Avaliado em 30/07/2023
Vantagens
Its ease of use and its beautiful back are among its good advantagesAlso, the theme of his alerts is a beautiful thing
Desvantagens
The lack of email automation and scheduling is something I didn't like
- Setor: Biotecnologia
- Porte da empresa: 201 - 500 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Review for FreshBooks
Avaliado em 07/09/2023
Vantagens
FreshBooks offers mobile apps for both iOS and Android devices. very user-friendly, even for people with no accounting experience.
Desvantagens
does not offer all of the features that some businesses may need. For example, it does not have inventory management or payroll capabilities.
- Setor: Construção
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Barely passed high school math - and I'm now the bookkeeper
Avaliado em 08/10/2020
I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done...
I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done stuggling with their program. We had tried the desk top and online versions and they both are so overwhelming with useless features that just get in the way of the simple bookkeeping and accounting needs that our particular business have.
I have been asked by other women in business, if I can help them with accounting as they start their business, and my first suggestion is that they immediately drop QB and move over to Freshbooks.
From our reports to filing quarterlies, reconciling and estimating - every thing about Freshbooks is better.
I have told my husband I would literally become a volunteer spokesperson for Freshbooks due to how much more enjoyable they have made running the backside of our business.
My ONLY regret is not doing this years ago. That's it. This product is life changing!
Vantagens
Pretty much everything.
The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.
Desvantagens
The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.
I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

- Setor: Internet
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Freshbooks Track and manage expenses well
Avaliado em 26/12/2022
FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's...
FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's accounting needs. In the beginning, it helped us save time by allowing us to automate a few procedures. Create polished invoices that will impress your customers in no time at all.
Vantagens
Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.
Desvantagens
As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Effortless Invoicing with FreshBooks: A Game-Changer for Small Businesses
Avaliado em 15/03/2023
Overall, my experience with FreshBooks has been excellent. As a small business owner, I appreciate...
Overall, my experience with FreshBooks has been excellent. As a small business owner, I appreciate the platform's user-friendly interface and seamless invoicing capabilities. While the software may lack some advanced accounting features and could benefit from more detailed reporting options, it more than makes up for it with its ease of use and efficiency. The pricing plans may be a bit steep for some users, but the value that FreshBooks provides is undeniable. Overall, I highly recommend FreshBooks to any small business looking to streamline their invoicing and accounting processes.
Vantagens
FreshBooks offers a variety of features that make invoicing and financial management effortless, including customizable invoices, recurring payments, automated late payment reminders, time-tracking, and expense tracking. As a digital marketing business owner, I was pleasantly surprised by how seamlessly FreshBooks integrated with our existing workflows, saving us time and effort on a daily basis. Their platform's user-friendly interface and efficient features make it a top-notch solution for small businesses looking to streamline their financial processes.
Desvantagens
Although FreshBooks is a great invoicing and accounting software for small businesses, it may not be suitable for larger enterprises with more complex financial needs. Some advanced accounting features such as inventory management or fixed asset tracking are missing from the platform.While FreshBooks provides a range of useful reports, some users might find that the options are not as extensive as they would like. For instance, the software could benefit from more detailed insights into sales trends, expenses, and cash flow.While FreshBooks is an excellent invoicing and accounting solution, some users may find the pricing plans to be relatively expensive, particularly if they only require basic invoicing functionality. Additionally, some users may be disappointed to find that certain features are only available on more expensive plans.While FreshBooks has a user-friendly interface, certain features can be challenging to navigate, particularly for users who are not tech-savvy. For instance, creating custom reports or integrating third-party applications can be a bit complicated.While FreshBooks does offer a mobile app, some users may find that it lacks certain features and functionality. For example, tracking time and expenses on the go can be a bit clunky, and the app could benefit from more advanced project management tools.
Alternativas consideradas
XeroRazões para escolher o FreshBooks
It's because of one advantage that FreshBooks has over QuickBooks. Its user-friendly interface and ease of use. While QuickBooks is a robust accounting software, it can be quite complex and intimidating for new users. FreshBooks, on the other hand, offers a more streamlined and simplified experience, making it easier for small business owners to manage their finances without getting bogged down by complicated accounting jargon or features they don't need.Software anterior
Quickbooks OnlineRazões para mudar para o FreshBooks
One advantage that FreshBooks has over Xero is its intuitive and user-friendly interface. While Xero offers a comprehensive range of accounting features, its interface can be overwhelming and confusing for new users. FreshBooks, on the other hand, has a more streamlined and simplified user experience that makes it easier for small business owners to manage their finances without getting bogged down in complexity. Additionally, FreshBooks is more focused on invoicing and time-tracking features, which can be a better fit for some small businesses.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Invoice and expense tracking automation
Avaliado em 14/02/2023
The features that make FreshBooks such a superb invoicing and accounting application for small...
The features that make FreshBooks such a superb invoicing and accounting application for small businesses may not be sufficient for larger enterprises. Not all small businesses can afford FreshBooks because it is more expensive than some comparable solutions.
Vantagens
Because of FreshBooks' intuitive design, keeping track of business money and other administrative tasks is a breeze. Save time and work more efficiently with FreshBooks' convenient time-saving tools, such recurring invoices and cost monitoring.
Desvantagens
FreshBooks's user-friendly interface is a major selling point for me as a financial manager. We've found great use in the time-saving tools, such automatic invoicing and expense tracking. Nonetheless, I have found a few shortcomings, such as a lack of robust reporting tools and a dearth of available integrations. Despite these concerns, FreshBooks has been a great help to me.
- Setor: Consultoria de gestão
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Invoicing Tool for Time Tracking
Avaliado em 12/11/2022
Freshbooks does manage the following VERY well: Time tracking against projects and clients;...
Freshbooks does manage the following VERY well: Time tracking against projects and clients; invoice creation based on tracked time; and one-off invoices or flat rate pricing. I also like the clean and easy to navigate interface.Generating and reading historical reports is quick and easy to determine things like, how quickly specific clients are paying (and who is historically slower at paying), income by client and income by project/work type.The phone app is functional for my needs, although it's a little clunky and not nearly as full featured as the desktop software. It's not bad, but not great. I have successfully tracked time on the app, then issued an invoice from my phone to my client's email inbox.Overall, Freshbook fulfills my needs as a consultant.
Vantagens
I really like Freshbooks for it's easy invoicing and time tracking. I was able to integrate it with Teamwork project management software so that more complex jobs that require detailed time tracking against tasks and milestones could be tracked there and then my time could be exported to Freshbooks. Freshbooks also integrated with my Paypal gateway, allowing me to accept major credit cards.
Desvantagens
Freshbooks collaboration with other contractors doesn't work very well. In addition, the per-client pricing has gotten pricey for those of us who have many one-off clients.The retainer payments feature was not easy to use.
Razões para mudar para o FreshBooks
Invoicing flexibility, integration with Teamwork PM software and integration with Paypal.- Setor: Design
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Terrible interface, bad data security practices and dishonest customer support
Avaliado em 11/08/2022
The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion,...
The last year has been horrible, absolutely horrible. This is a dishonest company in my opinion, but the biggest thing was last night after a week or more of begging to have access to my data after the subscription ended Zac, a support specialist decides at 7pm without me asking to access my data, download it to his computer and emailed all the documents to me over an insecure interface. I called and talked with customer service and was promised a call from management before the end of the day to discuss and that never happened. I told the woman I spoke with today that I didn't trust someone would call me back and she promised and of course, no one did. Then when I call back at EOD my phone number is blocked and all I get is an email saying essentially it was a mistake and we all make them and it's not their normal way of handling this, basically, an oops sorry. They clearly have no care for client data security and their security practices seem to be so cavalier from this experience they should never handle anyone's data. Their customer service didn't hesitate to flat out lie to me or management turned them into liars whichever it is. Please don't support this company.
Vantagens
The old interface and the previous CEO management. Customer for 10 years, leaving because it's horrible now and customer service is broken and data security issues.
Desvantagens
Their old software was good, and then they forced everyone to a less-featured new version that lacked functionality and jacked the price significantly. They say they always listen and take feedback from customers but in practice, I never saw any action from the feedback, its like a black hole from my experience. Their new version lacks features and is very clunky compared to the old one. After a year of having issues with the new version, I chose not to renew. I called to tell them I wished to cancel and please delete my credit card data. They refused to delete my credit card data and suggested I may get charged again. In 2011 their policy was that you would always have access to your data through the website regardless of having a paid account. Now they don't do that and have lied about their past policies to me. In 2011 you could have a free account with only one client and would always have access to your data that was what the sales pitch was, they said you would always have access to it. They were the first game in cloud accounting, so this was important. In 2016 when I switched to a new account because of a change in structure I still had access to my old account despite not paying for it after it expired for 3+ years. Now they are so horrible and so anti-customer that the day your subscription runs out they turn it off and block you from it. They are so greedy for money they run customers away. There are much better software and customer service for accounting software