FreshBooks

Software de contabilidade na nuvem para proprietários de pequenas empresas

Classificação geral

4,5 /5
(4 171)
Relação qualidade/preço
4,3/5
Recursos
4,3/5
Praticidade
4,5/5
Suporte ao cliente
4,4/5

92%
dos usuários recomendam este app
Classificar por

4171 avaliações

Alexandrino
Classificação geral
  • Setor: Cosmético
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Um excelente softwere de Contabilidade

Avaliado em 04/02/2022

É uma experiência que gosto, e que recomendo que outros aproveitem os serviços deste software

Vantagens

É um software muico compacto, com uma longa experiencia visto que existe desde 2003 e de lá pra cá tem estado a adequar-se cada vez mais as necessidades dos seus usuarios.

Desvantagens

Na Realidade nenhum produto é completo a ponto de não ser actualizado, por isso não que seja algo que eu não tenha gostado, mas que a empresa não se deixe acomodada pelo tempo de existência... continuem a inovar.

Bruna
Classificação geral
  • Setor: Serviços de eventos
  • Porte da empresa: Profissional autônomo
  • Usado Outro durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

FreshBooks

Avaliado em 28/08/2020

Muito boa, super indico para pequenas e médias empresas.

Vantagens

Gostei de como as categorias estão muito bem organizadas. é minha primeira vez em contato com um software assim, e não tive dificuldade nenhuma em fazer o meu cadastro. Logo no inicio, você tem acesso a um tutorial que te ajuda fazer, como se fosse, se perfil, e por fim uma nota fiscal de uma maneira muito pratica. O software é muito completo, ideal para pequenas e medias empresas, onde você mesmo vai estar no controle dos seus gastos, receitas e faturamento. É muito completo e mesmo se você não for muito familiarizado com contabilidade, não tem porque se preocupar, pois o site é muio intuitivo.

Desvantagens

Na hora de cadastrar minha empresa, foi pedido uma estimativa de lucro anual, porém não achei minha moeda, que é o real brasileiro.
Como tudo é em inglês, posso contar com o tradutor automático da pagina para entender bem, porém as vezes a tradução não é das melhores.

Eduardo
Classificação geral
  • Setor: Fotografia
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Avaliação FreshBooks

Avaliado em 14/08/2022

Vantagens

Categorias muito bem organizadas na versão mais atual do software e facilidade em fazer o cadastro no site. O programa como um todo é bastante completo e aparentemente vem se adaptando às necessidades de seus usuários ao longo de seus quase 20 anos de existência. Adorei o tutorial inicial, ideal para iniciantes.

Desvantagens

O software só tem a opção em inglês, o que obriga a tradução automática que nem sempre é boa. O fato de não existir o BRL (real brasileiro) como moeda para preencher a estimativa de lucro anual também é bastante limitante.

Maiara
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

FreshBooks

Avaliado em 14/07/2020

Vantagens

FreshBooks é uma empresa completa em contabilidade. Nela á maneiras de gerenciar seu trabalho próprio e empresas também. Exemplos que a plataforma tem é faturamentos, pagaemntos entre outras.

Desvantagens

Eu acho uma exelente plataforma, uso ela á algum tempo e nunca tive problema, encaixou muito bem no meu trabalho.

Daniela
Classificação geral
  • Setor: Lácteos
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Comentário ao FreshBooks

Avaliado em 12/08/2020

percebi que pelo menos no teste ele me ajudou na organização de cobrança

Vantagens

os recursos são muito bons, achei que para instalar a foto no recibo muito fácil, também gostei muito que vai para o email;

Desvantagens

o que eu menos gostei é que é um recurso de alto valor para um artesão por exemplo

Resposta do FreshBooks

Hey Daniela, thank you for taking the time to share your review of FreshBooks.

I'm glad to hear that you had a positive experience with FreshBooks, but I believe you perhaps found the pricing to be too much for your business. If this was the case, our team would be happy to hear any feedback or suggestions you have regarding our pricing structure.

Our Support Team can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or [email protected] to receive that feedback. ^DM

Marlon
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

FreshBooks Review

Avaliado em 11/01/2023

Vantagens

Facilidade para usar a plataforma, ótimo atendimento ao usuário...

Desvantagens

Para mim, não precisa mudar nada. O software apresenta uma ótima interface

Maria Angélica
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Mensal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Avaliação segura e positiva

Avaliado em 12/01/2023

Vantagens

A facilidade no faturamento rápido e constante

Desvantagens

A falta de algumas funções e dificuldade em algumas funções

CA Mohit
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Software which made accounting easy

Avaliado em 16/02/2023

Vantagens

Easy to maintain and record expenses and automated reminders for payment helps in managing payments and cash flow

Desvantagens

Customer care is not responsive sometimes

prasanth
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

A thorough review of "Streamline Your Finances with FreshBooks"

Avaliado em 30/01/2023

Small businesses can use FreshBooks, a cloud-based accounting and invoicing program. The software is easy to use and provides a number of financial management tools, such as project management, time tracking, spending, and invoicing. Users may easily keep track of their finances thanks to the user-friendly, well-designed UI. The mobile app is also a terrific feature because it gives consumers access to their data and lets them make invoices while they're on the road. Excellent customer service and ongoing software updates are both provided by the business. For small business owners seeking for an all-in-one accounting system, FreshBooks is generally a good option.

Vantagens

Easy navigation and a user-friendly interface make it possible for users to manage their finances using FreshBooks.Customizable invoicing: FreshBooks gives users the ability to design expert, personalized invoices that reflect their brands and contain all required information.Time-saving features: Users may save time and improve their workflow with the aid of tools like automated reminders and payment integration.Data analysis: Having the capacity to create reports and examine financial data enables users to make well-informed financial decisions and offers useful insights into how a firm operates.The ability to handle funds in one location is made simple by FreshBooks' integration with a variety of payment gateways and other financial tools.

Desvantagens

Limited reporting choices: According to some users, FreshBooks provides few reporting capabilities, making it challenging to produce in-depth reports.FreshBooks lacks an integrated inventory management system, which might be problematic for companies who need to keep track of stock levels.Limited connectivity with other tools: Although FreshBooks interacts with a number of payment gateways and other financial tools, some users believe that the alternatives for integration are scarce.User interface Customization: Some customers believe that FreshBooks provides few choices for user interface customization, making it challenging to tailor the program to their particular requirements.Price: Compared to alternative accounting software on the market, some consumers believe FreshBooks to be more expensive.

Juliana
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: Profissional autônomo
  • Usado Mensal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 4.0 /10

FreshBooks OK for beginners only

Avaliado em 20/02/2023

The client prefers to keep their time tracking, billing, and invoicing in FreshBooks due to it's ease of use for time tracking with external contractors.

Vantagens

FreshBooks is beginner friendly and integrates with Gusto payroll. For a solo owner with very little finance experience this may be a good enough option. For businesses with complex reporting needs, I would run not walk away from this software.

Desvantagens

I've experienced many problems with automatic entries being incorrect. Very simple things that I can easily adjust in QB or QBO but create a nightmare in FreshBooks and support was never able to fix them. Also, I think the cartoony financial statements are embarrassing.

Resposta do FreshBooks Traduzir para o Português

Hey Juliana, thank you for taking the time to share your review of FreshBooks.

I'm sorry to hear that you encountered issues with automatic entries in FreshBooks. Any automatically imported transaction can be edited or addressed as needed, but if there are features that would better serve your workflow, our Support Team would be more than happy to assist in sharing this feedback with our Product Team on your behalf. Please feel free to reach out and share any suggestions you may have: https://www.freshbooks.com/contact ^DM

Jennifer
Classificação geral
  • Setor: Internet
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

An Easy-to-Use Accounting Software

Avaliado em 09/01/2023

Overall, FreshBooks has been a great experience for me. It's easy to use, provides great customer service, and is a reliable way to track my finances.

Vantagens

FreshBooks is an incredibly user-friendly accounting software. I found it very helpful for tracking my financial data and generating reports. The intuitive user interface makes it easy to navigate and understand, and the customer service has been incredibly helpful and responsive to my inquiries.

Desvantagens

FreshBooks does have some limitations, such as not being able to connect to my bank accounts and having limited customization options. Additionally, the subscription fees can be quite expensive depending on the package you choose.

Mohamed
Classificação geral
  • Setor: Software
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Efficient Invoicing and Time Tracking: My Experience with FreshBooks

Avaliado em 23/02/2023

I found that FreshBooks was a valuable tool for managing my business's finances, invoicing, and time tracking. The software's many features and benefits helped me to streamline my business processes, improve my

Vantagens

In my experience with FreshBooks, I found that there were many things to like about the software. One of the things I appreciated the most was the software's invoicing capabilities. FreshBooks made it easy for me to create and send professional invoices to my clients, with customizable templates and the ability to accept online payments. This feature saved me a lot of time and effort in managing my business's finances.I also liked the software's time tracking features. FreshBooks made it easy for me to track the time spent on each project or task, and then bill clients accordingly. The software's automatic time tracking feature also helped me to accurately capture billable hours and reduce errors in my billing process.Another thing I appreciated about FreshBooks was the software's user-friendly interface. The software was easy to navigate and the layout was well-organized, making it easy to manage my business's finances and projects. Additionally, FreshBooks provided helpful resources and tutorials to help me get started and make the most of the software's features.Lastly, I found that the customer support provided by FreshBooks was excellent. The support team was responsive, knowledgeable, and able to quickly resolve any issues I had with the software.

Desvantagens

while I found FreshBooks to be a valuable tool for managing my business's finances, invoicing, and time tracking, I felt that there were areas where the software could be improved. The pricing structure, customization options, and reporting capabilities were all areas where I would have liked to see more flexibility and functionality.

Julio
Classificação geral
  • Setor: Emprego e contratação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Freshbooks is your partner in general accounting

Avaliado em 14/02/2023

We use FreshBooks for all expense tracking, client invoicing and project time tracking. I use it personally and each of my contractors/service providers also have accounts. My contractor also invoices me directly through FreshBooks. We can also coordinate with our accountants to export the information you need. If accounting is not your thing, but you need a good basic accounting software for your small to medium sized business. We often recommend FreshBooks to other businesses just starting out. The user interface is very easy to learn and use. It can be used simply as an invoicing tool or in a more advanced way for detailed accounting.

Vantagens

My clients can make online payments directly from the invoice. FreshBooks asks my clients to leave a review of my service when they pay. Invoices with my company branding are sent directly from FreshBooks to my clients. The scheduling feature is great for clients who pay me by the hour. Within minutes, I can make a time sheet per project and task at the end of each month in the required Excel format. I can also track my work against my time estimates, which is helpful if I work on a flat fee basis.

Desvantagens

The Freshbooks account home page has a nice graphical display of expenses and income, but only shows the last 6 months. This is still very useful, but I would like to be able to see graphs like this for different time periods. Freshbooks does not remember categories that have previously assigned similar rates. It would be nice if Freshbooks would suggest a category for saved vendors to ensure consistency in expense reports. I can print my company logo on the invoice, but I would like to change the color of the invoice to match my other business documents. It's not a big deal at all, but it's something I'd like to see.

Jose
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Freshbooks, an incredibly easy-to-use cloud accounting solution designed to keep businesses...

Avaliado em 26/02/2023

FreshBooks performs efficiently in the target it has determined, with payment options that are adapted to small and medium-sized companies, plus it has developed and implemented multiple automated accounting functions, which makes it easier to work, unlike some of other manufacturers. It is especially valued for entrepreneurs who cannot afford to dedicate time to manual accounting activities or who cannot afford a full-time accounting team, and require, above all, occasional supervision to ensure control of their finances, but they use the platform themselves, which is really intuitive and versatile.

Vantagens

Freshbooks is excellent when we talk about starting a business and we don't have an accounting structure that allows us to keep our financial area healthy and have mechanisms to organize our accounting. With Freskbooks business owners are sure where the money is going and have visibility into expenses and income. Freshbooks recognizes the importance of careful accounting in business continuity and growth, avoiding the high risk of human error that can actually cost the business more.

Desvantagens

Freshbooks allows us to keep the accounting in order, and in the case of small companies, we can pay an accountant to update it or check if our work is done correctly, this allows the expenses associated with the financial and accounting area not to skyrocket in companies that are just in the process of growth. However, it is important that the accountant knows how to handle Freshbooks correctly to take advantage of all the features or that he is at least interested in reviewing the tutorial and documentation that is available on the website, on the other hand it is important to consider the paid version so that we can really use all the modules that we are going to need in a real management.

Youssef
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

My review for FreshBooks

Avaliado em 09/02/2023

Vantagens

1-User-friendly interface: FreshBooks has a clean, intuitive interface that is easy to navigate, making it accessible for users of all skill levels.2-Robust invoicing system: FreshBooks' invoicing system is feature-rich and allows you to create professional invoices, track payments, and set up recurring invoices.3-Integration with payment gateways: FreshBooks integrates with several popular payment gateways, making it easy to accept payments directly from your invoices.4-Time tracking: FreshBooks' time tracking system is robust and makes it easy to track billable hours, generate reports, and invoice clients for your time.5-Mobile app: FreshBooks has a mobile app that allows you to manage your finances on the go, making it convenient for users who are always on the move.

Desvantagens

1-Limited customization options: FreshBooks does not offer as many customization options as some other accounting software, which could be a drawback for users who want more control over the look and feel of their invoices.2-Limited integrations: While FreshBooks integrates with several payment gateways, it has limited integrations with other apps and services, which could be a drawback for users who rely on multiple tools to run their business.3-Limited reporting options: FreshBooks' reporting options are limited compared to other accounting software, and users may need to export data to another platform to generate more detailed reports.

Jeremy
Classificação geral
  • Setor: Fotografia
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Essential to Running a Small Business

Avaliado em 22/02/2023

FreshBooks has saved me countless hours running my small business. No need to create an invoice template, keep a folder full of invoice documents, print and mail invoices, etc etc etc. Just a few clicks and estimates, invoices, and payments are done. I can't imagine doing things manually!

Vantagens

The ability to quickly and easily generate estimates, get them signed off on, convert them to invoices, send them out for payment, and receive payment electronically is essential to running my photography business. FreshBooks makes these completely seamless, fast, and efficient.

Desvantagens

The financial management tools, such as general ledger, etc., are there, but somewhat buried. I'd like those to be a little more intuitive and easier to use to make my tax accounting simpler.

Crispussia
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

FreshBooks review

Avaliado em 17/03/2023

Vantagens

FreshBooks is an excellent choice for me to manage my finances because it is simple to use and offers a lot of features. Its user interface is intuitive and makes invoicing, tracking payments, and managing expenses effortless. Furthermore, it has a great mobile app which I can use while I'm away from my computer. On top of all that, FreshBooks provides fantastic customer service with knowledgeable personnel to help with any queries.

Desvantagens

At present, I have not encountered anything I do not like. Obviously, no one enjoys the fees, but they are common for all accounting software.

Ryan
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Barely passed high school math - and I'm now the bookkeeper

Avaliado em 08/10/2020

I love Freshbooks. We used Quickbooks up until I made the decision in January to say I was done stuggling with their program. We had tried the desk top and online versions and they both are so overwhelming with useless features that just get in the way of the simple bookkeeping and accounting needs that our particular business have.

I have been asked by other women in business, if I can help them with accounting as they start their business, and my first suggestion is that they immediately drop QB and move over to Freshbooks.

From our reports to filing quarterlies, reconciling and estimating - every thing about Freshbooks is better.

I have told my husband I would literally become a volunteer spokesperson for Freshbooks due to how much more enjoyable they have made running the backside of our business.

My ONLY regret is not doing this years ago. That's it. This product is life changing!

Vantagens

Pretty much everything.

The dashboard, estimating, reports, client organization, etc etc. This product is outstanding.

Desvantagens

The type A personality in me would love to be able to close out the books monthly, but I'll take the trade off if it means my books stay balanced - which they always do in Freshbooks.

I also wish the mobile app was more of an interactive user app, vs being more of a quick snapshot of our business.

Alicia
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2 - 10 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Fine if you are the only one in your business

Avaliado em 10/09/2022

It was rated well, so I expected better performance. Reconciling the small transactions I get from health insurance companies is very time consuming and it seems like there should be a better way to add those payments without having to manually enter each one when I have to reconcile.
Invoices default to "accrual" accounting which is a pain if you use cash-based accounting (which I do).
Overall, I have not been able to have accurate business numbers (profit/loss) for months because trying to figure out how to add payroll info has been so challenging.

Vantagens

I loved that I could upload clients I frequently invoice when I transitioned. Setting up my bank links was very simple and transactions were downloaded easily. You can set up rules for accounts and they will follow those. Invoices look good and are easy to create.

Desvantagens

The software does not support accounting if you have employees and are paying any benefits. Trying to separate out the cost of what my employees contribute to health insurance, retirement, etc. vs what I contribute has been a nightmare. My bookkeeper and I both spent a lot of time with Freshbooks support trying to figure out how to do that. Turns out it is with a journal entry which is time consuming and makes no sense.

Razões para escolher o FreshBooks

I switched to Freshbooks from Xero because Xero would not sync with my bank. This was very easy with Freshbooks. The link consistently works, even though my bank is a smaller one just in my region.

Software anterior

Xero

Razões para mudar para o FreshBooks

Reviews on Capterra were good at the time for Freshbooks. It was described as easy to use.

Resposta do FreshBooks Traduzir para o Português

Hey Alicia, thank you for taking the time to share your review of FreshBooks.

I have ensured that your feedback about your accounting experience in FreshBooks has been passed along to our Product Team on your behalf.

If there is any other feedback you wish to share, or queries our team can assist with, the contact information for our Support Team can be found here: https://www.freshbooks.com/contact ^DM

Heather
Classificação geral
  • Setor: Design gráfico
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Easy no nonsense accounting platform

Avaliado em 08/10/2020

I had been using a widely regarded accounting competitor whose system was way more than I needed. FreshBooks allowed me to consolidate several platforms into one - saving me money and time.

Vantagens

FreshBooks allows me to create estimates & send proposals, track my time, invoice clients and reconcile my expenses for financial reporting all in one easy to use place. I was using 3 different platforms before to do all of this.

Desvantagens

It would be nice to have slightly more robust accounting functionality but for the most part it does everything I need it to do. I’d like to be able to track time by quantity rather than just duration.

Alternativas consideradas

HoneyBook

Razões para escolher o FreshBooks

I wanted something easier to use where I could also create estimates & proposals and track my time.

Software anterior

Quickbooks Online

Razões para mudar para o FreshBooks

FB seemed the least complicated. I didn’t need my accounting product to be my virtual assistant, I needed it to make bookkeeping easy for me so I could run my business.
Steve
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Hate the new format

Avaliado em 01/12/2020

Before the drastic change to the new format, it was excellent. Made my job so much easier, and me so much more effective. It was really a great product. Now, since the new format has been forced on me, it has been nothing but frustrating to use. They didn't just change it a little, they completely revamped everything and made it far inferior to what it once was. For me anyways, it is no longer "user friendly". It is no longer an effective tool. The only reason we haven't switched to someone else is because of the 10 years of history we have saved in the program. We would lose all of that if we switched, so unfortunately we are stuck with having to use this horrible new format.

Vantagens

The fact that it keeps the history of past business transactions.

Desvantagens

I was a huge fan of the Classic Freshbooks, and used to recommend it to anyone who would listen. Unfortunately, they recently "forced" a new format on all existing customers. The new format is far inferior to the Classic Freshbooks that was in place before. Now, unless I create a separate account for each individual person I deal with, (instead of just a company account with my contacts noted within), all of my estimates and invoices are addressed to the wrong person, (the new format has only one contact person per company that shows up on an estimate/invoice). Their recommendation to this was to set up a separate account for each individual person I deal with, which literally means I need to set up thousands of more accounts, many of which are for the same company, just for a different person within that company. Completely illogical. The Classic Freshbooks had an awesome search engine allowing me to search for various fields at once, (company name, site address, job particulars, etc.). Now, instead of many search different fields, there is only one, and that one is largely ineffective giving me results in a completely random order, not chronological at all as it was with the Classic format. Cannot express enough how disappointed I am with the new format.

Resposta do FreshBooks Traduzir para o Português

Hey Steve, thank you for taking the time to share your review of FreshBooks.

Change can be difficult, and I want to thank you for your honesty regarding the new FreshBooks and how you use it for your business. I have ensured that this feedback has been flagged for our Product Team on your behalf (regarding client contacts on invoices and search). While I cannot guarantee any kind of timeline for new features to be added to FreshBooks, feedback from customers like yourself is important for our team.

If you have any other questions or feedback regarding FreshBooks, our Support Team is more than happy to help. We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or [email protected] ^DM

Steve
Classificação geral
  • Porte da empresa: 51 - 200 funcionários
  • Fonte da avaliação

Classificação geral

Not for everyone, or even most...

Avaliado em 24/02/2015

I've been using Freshbooks for the last couple of years, and at first it was a breath of fresh air after getting away from Quickbooks (both online and desktop version prior to that). If you don't have a proficiency for accounting, systems like Freshbooks are great, so I enjoyed the simplicity of it. The problem is - it's just way too simple and there are some major gaps in functionality. Additionally, it's a stagnant system. Very little improvements or features were tweaked or added in the system during the entire time I used it which is pretty unusual for a web based service.

Freshbooks shouldn't even call themselves accounting, because their forte really is in time tracking and invoicing. I now use Freeagent and wish I'd switched sooner.

If you don't care about tracking profit margins on projects or really tracking expenses accurately at all, then Freshbooks might work for you.

Vantagens

Freshbooks gets plenty right. Tracking billable time against customers or customer projects is a breeze, and their invoicing and methods for collecting payments is really hard to beat. Plus, they integrate with so many other services, it makes it really easy to get addicted to.

The things I love most - and the main reasons I'm glad that I left Quickbooks for Freshbooks is:

Automated invoice reminders, which are totally flexible. This alone saved me a lot of time chasing down late payers.

Your customers get a really nice interface for viewing all their invoices online - although I will say I think I only have one or two clients who ever even used the client portal for doing that. Most of them just go to their email to retrieve the links for invoices or statements, but it is still a really nice feature.

Desvantagens

No connections to your banking / credit card accounts. You can do this with expenses to some extent, but it's just awful to work with, when compared to Quickbooks, Xero, FreeAgent - pretty much anyone else. In order to use Freshbooks, you have to have some other software or service for managing the accounting aspects of your business. This ended up being a bad thing for me. I like having it all connected, and there are plenty of great alternatives for that, and some even charge less than Freshbooks.

My reasons for leaving Freshbooks? Freshbooks is downright awful at expenses...

You can't record non-billable expenses against a customer or project. If you want to record the expense without billing the customer for it, you cannot assign it to the customer or project. No easy way around that without messing up your accounting records.

And with expenses that you DO want to rebill the customer for, there's no easy, intuitive way to handle marking up those expenses for goods or services to make a profit on. In order to do that, you must first add the expenses to the customer invoice, and then modify each line item expense amount up to the amount you want the customer to pay.

You cannot record bills as you receive them your vendors. Say for example, you get an invoice from a programmer who did work for you on 4 different projects in a given time period. Most vendors will just send you an itemized invoice with all the billable time across the various projects. Well, you can't record it that way in Freshbooks. Each line item on your bill must be entered into freshbooks one line item at a time, and you cannot correlate them easily to know that they are all part of one bill/invoice. Freshbooks also can't help you with managing when your bills are due. That's accounting, which Freshbooks doesn't do.

Freshbooks solutions to their shortcomings with expenses is all handled with hacks and workarounds for how their system is currently built. They are not easy or intuitive and they also throw things off with your accounting reports.

Erica
Classificação geral
  • Setor: Design
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Stellar customer service. Simple interface.

Avaliado em 18/12/2018

FreshBooks helps me do the essential tasks of invoices and expenses while also helping me get a big picture view of my business's financial health.

Vantagens

I started my freelance business nearly 3 years ago, and after initial struggles with Quickbooks (I even had a 2-hour training session with a Quickbooks instructor who just further confused me), I put off dealing with the financial side of my business for over a year (until my CPA was hounding me for tax stuff). Upon the recommendation of another freelancing friend, I decided to give FreshBooks a try. I finally got FreshBooks up and running, and I was amazed at how much it relieved my stress, rather than adding to it. The basic setup is simple and straight-forward, but as my business has grown, I've been impressed with little tricks built into FreshBooks that helps me save time and get a better overall view of my business.

Also, I don't think I've ever experienced such consistently helpful and friendly customer service. Any time I call with a question, the person on the phone is empowered to help me out.

Desvantagens

There are even more integrations and advancements that I think FreshBooks could offer to be even better. Here are a few examples:

+ I'd love to be able to do some kind of forecasting of income based either on draft invoices for project currently in the works, or estimates that have been accepted.

+ I wish I could set up estimates so clients could accept/reject specific line items so that I could send one estimate with different options, rather than multiple different estimates.

+ I wish I could apply discounts to specific line items in the invoices rather than the subtotal of the entire invoice so I could discount my services without discounting passed-along expenses I incur.

I've shared such feedback and other minor requests with the FreshBooks team, and they've sounded receptive, so I hope updates/upgrades like these will one day be available.

Randal
Classificação geral
  • Setor: Segurança de rede e informática
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

"New" Freshbooks has completely make this formerly amazing service...unusable & frustrating

Avaliado em 28/10/2021

Loved them for more than a decade, until the "New" version completely left us wondering what went wrong. Their support has been great, helping us to move to another platform, but again, the "New" version is making that transition even harder, although we haven't tried to export from "Classic", so I could be wrong.

Vantagens

The previous "Classic" edition was so easy to use, powerful in its simplicity and quick.

The only thing I can say about the "New" version is that it is pretty.

Desvantagens

The "New" version might be pretty, but it has become pretty awful to use.

The platform is now so slow, we often wonder if we clicked on something...so we wait (e.g. create an invoice).

Navigation used to be simple, but that is no longer the case. It takes many more clicks to find the information I need. I've been using now for about 2 months, so I know where to go, but it takes so much longer now.

Invoicing & applying payment now prone to mistakes. The Credit card option will be ON/OFF for all subsequent invoices, so it's hard to make an exception (e.g. hardware) for one invoice. We have to constantly check a few options for every invoice, making the whole process much longer.

Billing for time is somewhat better. It now shows ONLY the clients that have unmilled time, but once you create an invoice, the client will stay in the list for a good 15 minutes, making this feature cool, but useless.

All in all, being moved to "New" has been an absolute nightmare and has caused us to completely lose faith in this company, which I have been using since its inception.

We are sad to say, the problems by far outweighs the pretty interface, and we find ourselves forced to use something functional.

Resposta do FreshBooks Traduzir para o Português

Hey Randal, thank you for taking the time to share your review and raise these concerns.

I'm sorry to hear that you've experienced some issues when using FreshBooks - I have passed this feedback along to our team on your behalf. Feedback from customers like yourself is absolutely valuable for the changes and updates that are made to FreshBooks. You can keep up to date with all the changes and updates our team is making here: https://support.freshbooks.com/hc/en-us/articles/360054235012-Changes-Updates-in-2021.

If there are any questions or concerns our Support Team can assist with, our contact information can be found here: https://www.freshbooks.com/contact. ^DM

Charles
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

The Worst online Invoicing System on the planet

Avaliado em 17/12/2019

Freshbooks is the worst company I have every dealt with. I had a legitimate complaint about the software duplicating, triplicating and some times four versions of the same transaction. They ignored my complaint for over a year and when I finally reached a VP to discuss, then cancelled my account in under 48 hours losing years of business information, including invoices, contacts etc. Freshbooks goal is to get your money and then destroy you business. To add insult to injury, 18 months after Freshbooks canceled and deleted my account, they charged my credit card for another year subscription.

Basically Freshbooks wants your money, prepared to sell you a horrible solution, will kick you off if you complaint too loudly and then charge you for another year with zero accountability.

Freshbooks should be facing fraud charges and or a Class Action lawsuit. I expect either very shortly in the future.

Vantagens

The software was easy to use and did allow me to set up a single customer with multiple email address (you can not do this on Quickbooks)

Desvantagens

The software was horrible. It would duplicate, triplicate and sometimes four times recreate the same bank account or credit card entry. this made life for my book keeper a nightmare. You then complain about this oversight and Freshbooks would ignore your complaint, indicate it was a once only issue (which it never was) and eventually will kick you off their platform with less than 48 hours notice losing years worth of business information, including invoices, contacts etc. Freshbooks will go down in the Hall of Fame of worst business software platform ever.
My advise to all is avoid this platform at all cost and use another online solution. Freshbooks will screw you over the first chance they get.