Avaliações do SAP Customer Experience

a gestão para uma linha de produção é excelente

com a criação de solicitação de material

Sistema ERP adaptado e focado nas necessidades do cliente final

Limitações de processamento de acordo com as licenças adquiridas

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -

- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.

- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).

- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system

- User access and administration is controlled through business roles maintained in SAP CRM system

- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO

- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)

- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners

I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high

But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

I use it every day to create incidents of clients that report failure in their internet or telephone service and I like them a lot that is quite simple to manage and in turn you can have a large database of each ticket that you create because everything is stored.

In some cases the tool hangs and takes time to update.

Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.

The documentation still needs a bit improvement, although it has improved a lot in last few years

This is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.

This tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.

CRM has a great user portal. There are a lot of fields, but they are all useful. The depth of the tool is not overwhelming. It is easy to navigate to any screen with the navigation buttons. This system makes for easy integration with other payment and related software. This tool is very customization to fit the needs of any organization.

There is a lot of information to learn in order to quickly and effectively navigate this tool. This can be overwhelming for beginner and intermediate users.

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.

The software has the "capability" of doing many things and being a one stop shop.

The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.

This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner.
I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used.
And for what it costs, I really don't think it's worth it.

Limited functionality, especially considering the cost per license.
Quite closed system, difficult to integrate with third-party systems.
Assistance almost non-existent, slow and non-conclusive.

All that you need is there. You can compose an Email, create reports, sync it to your soft phone, data entry and all the information that you need. With just a click on the search button, everything that you need will be there. Great customer support too! Downtime will not take so long before it gets fixed.

Sometimes all the clicking is so complicated. The software is super slow. Sometimes it will take forever to load up specially when you open multiple tabs. Crashes most of the time even if you have a fast computer. Very complicated commands that it will take time before you figure them out.

Ease of building the e-commerce applications using out of the box accelerator functionality.
Dynamic building of promotions which helps non-technical person to build variety of promotions.

I find SAP hybris documentation is not unto the mark which makes new people quiet difficult to learn SAP hybris.

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Integrates pretty well with ECC

Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.

It's my understanding that it is a very complex system that can support many different businesses and business units.

The ease of use and UE/UI is really not great at all. It is a German product and it really shows as it is clunky and impossible to use.

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

We like the user friendly aspect of SAP CRM. Everything reads well together. The reports that we are able to use are also EXTREMELY easy to use.

The software is fine, out network goes down often which is an internal issue. There are really no Cons for using this software.

In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient.

The synchronization function has not worked worked the best since the update.

You will get the daily report, interest sheet and other related reports easily, which makes work simpler.

Finds difficulty to pullout the report if the concerned department has not done the entries properly.