--- description: Avaliações detalhadas do ManageEngine SupportCenter Plus com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o ManageEngine SupportCenter Plus com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ManageEngine SupportCenter Plus - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [ManageEngine SupportCenter Plus](/software/90406/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.getapp.pt/software/90406/manageengine-supportcenter-plus Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/90406/manageengine-supportcenter-plus?page=2) > O SupportCenter Plus é um aplicativo de gestão do relacionamento com o cliente (CRM na sigla em inglês) via internet e ferramenta de suporte ao cliente que permite que as organizações gerenciem tíquetes de clientes, informações de conta e contato, entre outras. > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 14 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ManageEngine - **Location**: The Octagon, EUA - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 495,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Android (celular) - **Idiomas**: alemão, chinês, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 209 more ## Recursos - Acesso para Celular - Alertas do celular - Alertas/notificações - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - CRM - Comunicação multicanal - Criador de questionários - Customer Communication - Distribuição de multicanal - Ferramentas de análises de dados - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de pesquisas/enquetes - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento ## Integrations (5 total) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Software de Satisfação do Cliente](https://www.getapp.pt/directory/1029/customer-satisfaction/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Salesforce Service Cloud](https://www.getapp.pt/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Avaliações ### "Lots of features" — 5.0/5 > **Gerson** | *14 de fevereiro de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16 de novembro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Desvantagens**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Avaliador Verificado** | *15 de janeiro de 2019* | Indústria farmacêutica | Recommendation rating: 6.0/10 > > **Vantagens**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Desvantagens**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13 de maio de 2018* | Roupa e moda | Recommendation rating: 7.0/10 > > **Vantagens**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Desvantagens**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24 de novembro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Desvantagens**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Page: 1 / 2\ Seguinte: [Next page](https://www.getapp.pt/software/90406/manageengine-supportcenter-plus?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/90406/manageengine-supportcenter-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data