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435 avaliações
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Uso do Sysaid
Avaliado em 16/08/2023
Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI
Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI
Vantagens
A facilidade e a rapidez do atendimento da matriz quando ocorre de ter dúvidas
Desvantagens
Documentação acho que poderia ser mais atualizada e as versões deveriam atualizar mais vezes

- Setor: Escritório de advocacia
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid - Simple Solution, Big Outcome
Avaliado em 19/06/2019
The Team are friendly and understood our needs (Once we had defined these). Overall the process has...
The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Vantagens
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Desvantagens
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Alternativas consideradas
ManageEngine ServiceDesk PlusRazões para escolher o SysAid
No longer fulfilled our growing list of requirements.Software anterior
ManageEngine ServiceDesk PlusRazões para mudar para o SysAid
Cost and Versatility- Setor: Serviços e tecnologia da informação
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Sysaid efficiency Survey
Avaliado em 30/10/2023
Vantagens
SysAid offers a wide range of ITSM tools, including incident management, problem management, change management, asset management, knowledge management, and more. This comprehensive suite enables organizations to efficiently manage their IT operations in one platform.
Desvantagens
Managing SysAid effectively may require dedicated IT resources for setup, customization, and ongoing maintenance. Small organizations with limited IT staff may find it resource-intensive.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Not so great customer service.
Avaliado em 12/07/2017
A help desk solution in which none was being used by the companies I worked in.
A help desk solution in which none was being used by the companies I worked in.
Vantagens
The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Desvantagens
I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times.
I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support.
Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

- Setor: Hospitais e Saúde
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great ITSM platform with great capabilities
Avaliado em 28/08/2023
SysAid is the answer to the issue of manual customer management. We utilize it for contract and...
SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Vantagens
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Desvantagens
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
- Setor: Fabricação de alimentos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
SysAid Survey
Avaliado em 05/12/2023
It has been pretty good at least from the ticketing system we had.
It has been pretty good at least from the ticketing system we had.
Vantagens
It is very user-friendly and easy to use.
Desvantagens
It can get confusing sometimes with picking out the right option.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Why is SysAid is Better...?
Avaliado em 30/11/2023
This product is really good and very easy to use for our daily work.
Recommended for others.
This product is really good and very easy to use for our daily work.
Recommended for others.
Vantagens
The user-friendliness of the product is really good.
Very easy to create the workflows and easy to customize the workflows.
We can easily manage our incidents, requests, problems, assets, etc... and the support of SysAid customer care service is very much appreciated.
Desvantagens
The pricing of the SysAid is a little bit higher when compared to the other products.
- Setor: Gestão da educação
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Bonitas Multi-Academy Trust
Avaliado em 29/11/2023
Vantagens
The ease of managing helpdesk incidents and accountability that goes along with this
Desvantagens
Lack of flexibility on editing end user submission form
- Setor: Fabricação de alimentos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
FPI Sysaid review
Avaliado em 28/11/2023
Vantagens
The system seems to have a very robust backend that can handle many tasks and will be able to scale well into our future of growth.
Desvantagens
I miss some features from systems that I used at previous jobs. The admin UI could a lot of improvement and simplifying. Also missing a mobile application.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid Review
Avaliado em 30/11/2023
It is user friendly.
Some support agents are very helpful indeed.
There is an issue in note boxes....
It is user friendly.
Some support agents are very helpful indeed.
There is an issue in note boxes. When someone type a note in the note box an accidently clicks outside of the not box without saving the note, the whole note box disappear. So we have to type the note again. Hope this will be fixed soon.
Vantagens
It is easy to handle.
Automation saves a lot of time.
Also, we can create workflows very easily according to the requirement. It is very advanced. And we can customize them.
There are support agents to ask help if we face any issue.
Dashboards helps to get a clear and fast understanding about some data.
Desvantagens
In my personal opinion the prices are on the higher side.
Some support agents are not helpful at all. They kept typing same thing over and over again without proving a solution or alternative.

- Setor: Serviços e tecnologia da informação
- Porte da empresa: 501 - 1 000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great tool for incident management in a small org!
Avaliado em 03/12/2023
Vantagens
SysAid has helped me manage the incidents and log incidents efforlessly
using various channels like email, the self-service portal, or directly reaching out to the staff which made reporting issues quick and hassle-free.
Desvantagens
They do not have free trial for a long time with timited features.
- Setor: Educação superior
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid is Great!
Avaliado em 26/10/2021
It's wonderful. It does everything we need it to and we have plenty of support in regards to the...
It's wonderful. It does everything we need it to and we have plenty of support in regards to the system.
Vantagens
Easy to use and easy to train others to use it.
Desvantagens
Customization for the site could be a lot easier.
Alternativas consideradas
Zendesk SuiteRazões para escolher o SysAid
OTRS is open source and free to use but everything that is done within it needs to be scripted out and is very time consuming.Razões para mudar para o SysAid
Zendesk had too many features rolled into one and a high asking price.- Setor: Telecomunicações
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great User Experience
Avaliado em 20/10/2021
Great graphic user interface, with awesome user experience
Great graphic user interface, with awesome user experience
Vantagens
Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly. Spooling at ease when and how you want it .
Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation
Sysaid asset lifecycle, helps with onboarding and offboarding of an employee in the business with smooth transition and great experience.
Sysaid helps with right prioritization, the impact and urgency of tickets helps both the user and process manager .
Desvantagens
The chat console is not really in use, still struggles with the chat session from the administrative point of view
Alternativas consideradas
FreshdeskRazões para mudar para o SysAid
First Pricing, with UX and smooth navigation for user and admin- Setor: Software
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Nice tool to manage IT Recourses
Avaliado em 13/06/2020
Is good, actually, I don't conceive to manage IT ticketing outside SysAid.
At first you have to...
Is good, actually, I don't conceive to manage IT ticketing outside SysAid.
At first you have to be familiar with some administrative options, but in couple of hours you would be ready to go.
Vantagens
Powerful platform with different Approaches. I have modules to administrate efficiently your Tickets and incident related to Service Desk, and project manajement.
BI and regular Reports are a hit!, you can customized all of the thing and assign timer to different stages. There as a portal that you can share with your customers to auto-services an follow-up their tickets
Desvantagens
Poor options to project management and low performance. The look'n'feel is bad, and confusing.
I would prefer to avoid that module if you have some middle-size projects, and go to MS project instead.
Alternativas consideradas
JIRA Service ManagementRazões para mudar para o SysAid
Cloud option available, and very strong name in the market. It is a ready to go service.
- Setor: Biotecnologia
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
SysAid - Simple ITIL ticket management
Avaliado em 18/02/2021
SysAid has helped us implement ITIL within our organisation, track tickets and service records with...
SysAid has helped us implement ITIL within our organisation, track tickets and service records with SLA's and provide clear communication with our end users
Vantagens
I love the customizability in every small detail. You can craft everything to capture information exactly for your organization without missing anything.
Desvantagens
I didn't like how the RDS agent on the laptops is a little bit of a hassle to install and uninstall. The RDS it self it a little bit flakey but definitely not a deal breaker. I wish the UI was more modern.
Alternativas consideradas
Zendesk SuiteRazões para mudar para o SysAid
Pricing and deployment was much easier on SysAid, the pricing was almost 1/3rd of all the competitors for the same and more featureset- Setor: Hospitais e Saúde
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Make you job easy
Avaliado em 05/06/2020
I love this product, I use it daily and it brings control to managing your Network. the support is...
I love this product, I use it daily and it brings control to managing your Network. the support is fantastic and SysAid really wants you to use there software to the fullest extent with there training and support they have never left me down
Vantagens
Sysaid is a one shop stop for managing users and computer in you organization. from inventory, helpdesk, patch management and remote control. SysAid can not be beat
Desvantagens
I really have nothing bad to say about the product, I am very satisfied
- Setor: Bens de consumo
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid the ITSM that you need.
Avaliado em 09/04/2021
We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch...
We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch Management and reporting.
Vantagens
SysAid Ticket management are completely customizable to fit our business needs.
Asset Management gives complete visibility into assets across the organization and reporting
The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que.
Active Directory integration is fantastic.
Desvantagens
The integrated remote control piece works but we miss some features of a more robust product.
Alternativas consideradas
ManageEngine ServiceDesk Plus, Freshdesk, SolarWinds Service Desk, JIRA Service Management, ServiceNow e ConfluenceRazões para mudar para o SysAid
SysAid was one application that we looked into that provided us the "Single Pain of Glass" with all the needed features in one easy to use cloud based application.
- Setor: Serviços de Facilities
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
SysAid is a great product that could be a fantastic product
Avaliado em 31/10/2017
We were able to get a comprehensive product that gave us the biggest bang for our buck compared to...
We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.
Vantagens
We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.
Desvantagens
Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.

- Setor: Software
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
SysAid is a fantastic utility and simple to use program
Avaliado em 18/02/2023
In the IT department, we must keep track of internal initiatives as well as user concerns and...
In the IT department, we must keep track of internal initiatives as well as user concerns and complaints. That problem is resolved for us by the ticketing solution, which is actually extremely helpful. We had a problem with the performance, and their personnel promptly fixed it. We also had some problems with the conversations, and I appreciate that there are options to add extra timers. This is enabling us to focus completely on tickets and prioritise our workload so we are not inundated with requests via IM. It is also assisting us in setting up a procedure for our users to raise tickets.
Vantagens
The user-friendly design and all of the features are accessible. has many choices for both administrator and end-user users, dedicated support, and is in line with the newest technology. The ease of use for both our end users and the IT administration staff. The system has all the features and capabilities required in an ITSM application. The new self-service site is excellent with Incredible customization when it comes to ticket templates. you to build as many categories as necessary to suit your needs.
Desvantagens
The dashboard, reporting, and design should all be enhanced. Further features may be added to reports and dashboards, and the build could be modified to conform to the new designs. The user interface gives off the impression that a fresh, contemporary style is being implemented. The patterns and styles of several pages vary. The product uses three or four distinct designs overall.
- Setor: Hospitais e Saúde
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Reasonably priced and fully featured
Avaliado em 30/06/2022
Vantagens
SysAid offers excellent customer service and support, my tickets are responded to within an hour and all issues that have arisen during our usage have been resolved to a satisfactory level. The product is highly customizable, but many features are too complicated to be done by the end user, and a professional services package will need to be purchased.
Desvantagens
Our organization has a PC and Android environment, SysAid offers an agent to install on the PC's to collect information for asset management and support, but it does not offer an app to install on Android devices.
- Setor: Materiais de construção
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
good ITSM System
Avaliado em 11/06/2020
Vantagens
the ability to be able to build and setup the system without hire new employees
Desvantagens
the workflow and the asset managements not intuitive
Alternativas consideradas
ServiceNowSoftware anterior
ServiceNowRazões para mudar para o SysAid
price and local integrator- Setor: Gestão da educação
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
An invaluable tool for the management of IT Support
Avaliado em 08/06/2020
The remote control feature as assisted us a lot in the current Covdi-19 lockdown and Sysaid as...
The remote control feature as assisted us a lot in the current Covdi-19 lockdown and Sysaid as still allowed us to provide the end users with IT support while still working from home.
Vantagens
The ease of use for the end user, and opening up of several ways of communication between the end user and support team, and the ability to keep the end user upto date with the progress of their submitted ticket.
Desvantagens
customising some areas can be a little complex, I'm sure will get easier with more use.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Easy maintenance tracking all customer tickets while tracking employees at the same time!
Avaliado em 19/06/2023
Overall, I've been very happy with SysAid. My company relies on the ticket system for our support...
Overall, I've been very happy with SysAid. My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with little or no effort.
Vantagens
I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is working on the ticket at all times. We also use SysAid to enter all details in our hosting environment, i.e. user name, email address, login info and server customer is using. We an easily track all details for our hosting environment on one screen.
Desvantagens
I do wish that all windows had the same criteria for searching customer names.
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Sysaid is a good Service Desk ticketing System. Although it misses a good user interface.
Avaliado em 02/11/2017
Vantagens
Good ticketting system with Incidents, Request, change and problem Classification
Workflow templates.
Desvantagens
Complex.
Poor end user portal for KB and Service Request follow up.
Poor search functionality.
Old UI with old text editors. Does not evolve with contemporary new media needs.
Not implementable as a cross business Service Record tool. Only usable by ICT departement. Too complex to implement over different departments like Facilities, HR, QESH, Fleet.
Resposta do SysAid Technologies
Hey Ken, many thanks for sharing your positive thoughts on our workflow templates and ticketing/incident systems. And thank you as well for the constructive feedback about our interface.
In our Summer 17 edition, we launched our new & improved Self-Service Portal, including a modern HTML5-based interface, together with advanced search capabilities and the option to customize brand with no coding skills required. This self-service portal also simplifies the ability to implement over different departments and we're in the process of upgrading the user interface of admins as well. We will continue to make more improvements so stay tuned and thanks again for sharing your thoughts!
- Setor: Química
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Improving the monitoring of IT processes
Avaliado em 08/06/2021
We have been using SysAid for almost 10 years. We started with the free solution and migrated to...
We have been using SysAid for almost 10 years. We started with the free solution and migrated to the Cloud solution when it was available, which helped us since we did not have to allocate infrastructure on site. Sysaid has been improving its platform incorporating new functionalities and improving the current ones. SysAid has become the tool for daily use where we practically enter everything we do in IT, which allows us to later review the information or generate a source of knowledge.
Vantagens
SysAid sticks to our needs in the IT department. It allows us to record all events or problems with the necessary information. The monitoring is very simple and with the information that allows to generate data analysis for decision making. Asset management allows us to have a history of events as well as the support provided.
Desvantagens
SysAid has many functionalities, so it is necessary to do a good analysis of what is really required and what will be used. At the moment there is nothing that we dislike with the use and management of Sysaid.