Avaliações do UKG Pro

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638 avaliações

- Setor: Hospitais e Saúde
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
UKG pro helps calculate payroll accurately
Avaliado em 24/08/2023
Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used...
Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used this software to do payroll faster than with any other program.
Vantagens
The Applicant Tracking System at UKG is fantastic. As far as workflows and approvals go, it's also the top dog. UKG contains all the features necessary in an HRIS system, plus the company's partnerships with other suppliers mean that many HR and benefits-related tasks may be automated through seamless connections.
Desvantagens
When first starting out with UKG, the system can seem daunting. UKG Support has a fantastic ticket system, but in some circumstances, you may have to wait a while before a support specialist responds.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
UKG Pro Review
Avaliado em 16/01/2024
Vantagens
Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.
Desvantagens
At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.
Alternativas consideradas
PaycomRazões para escolher o UKG Pro
We were with Ceridian for 30 years through various variations of their HR/Payroll Web system. It was extremely clunky, not user friendly, hard to pull data as it was extremely customized, the system did not sync with other (newer) systems, it did not support global emps, and in short, it was time to move on to new system.Razões para mudar para o UKG Pro
UKG was a perfect fit for our organization. It fit our current and future visions as well as, our budget and what we wanted to pay for a new HCM system.- Setor: Aviação e aeroespacial
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Sold a dream, delivered nothing but problems
Avaliado em 03/05/2024
The sales team sold us on the software because they touted a support team that would hold our hand...
The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly.
Vantagens
UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.
Desvantagens
You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
UKG Pro is great
Avaliado em 10/11/2024
I loved this software. It's an all-in-one app which gives you the opportunity to access everything...
I loved this software. It's an all-in-one app which gives you the opportunity to access everything from one single dashboard. It makes accessing pay stubs, benefits, paid time off, etc easy to access. There's also a section with my employer to continue education.
Vantagens
What I like most is it's an all-in-one app. Pay stubs, continuing education, benefits information, and time off balances are just a few things that UKG Pro has on it's dashboard. It's very easy to access it all.
Desvantagens
I don't have any cons associated with UKG Pro.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Comprehensive
Avaliado em 08/09/2024
I used it as a workunit manager with about 15 direct reports. It's a good product overall, with...
I used it as a workunit manager with about 15 direct reports. It's a good product overall, with comprehensive features and good customer service.
Vantagens
- Comprehensive HR/people management system
- Easy to learn and implement
- Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management)
Desvantagens
- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate
- Setor: Construção
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Good software!
Avaliado em 08/09/2024
Overall experience has been great with a few minor technical difficulties
Overall experience has been great with a few minor technical difficulties
Vantagens
UKG Pro has been pretty easy to use and all of its functions are very useful
Desvantagens
I have had issues with logging in before.
- Setor: Papel e produtos florestais
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
UKG Great Wholistic Product
Avaliado em 17/01/2024
Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free...
Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus
Vantagens
Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.
Desvantagens
Not all but some of the add on modules integration is poor and troublesome (People Doc).
- Setor: Agricultura
- Porte da empresa: 201 - 500 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
UKG Pro The Way to Go?
Avaliado em 19/01/2024
Vantagens
We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.
Desvantagens
The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.
- Setor: Hospitais e Saúde
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
UltiPro just gave up after Kronos purchased them
Avaliado em 17/09/2023
Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed...
Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed our PA taxes late and reported last 3 qtrs in a row and wanted us to pay the interest charge. UKG refused to address this issue. UKG tweaked system to stopped calculating holiday pay; to stop calculating 403b employer match; to prevent some shift codes to stop calculating.
Vantagens
UltiPro was fine until Kronos purchased them. There are really none since Krones purchased UltiPro. Virtually every week, Krones makes a tweak in their system that adversely affects us.
Desvantagens
UKG does not care anymore. The one thing that has improved is UKG support staff have become much better at excuses takes much longer to find solutions. When they tweak their system that causes us to have errors, they act like they don’t understand. Instead of them fixing the issue, they send us highly technical instructions to make our own fixes. They actually outsource the solution to use to fix the problem they created and then when the solution does not work properly, they blame us missing a step.
- Setor: Bancos
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
14 Years and Still Improving
Avaliado em 18/08/2023
Vantagens
The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.
Desvantagens
Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.
- Setor: Museus e instituições
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Fantastic Company & Software
Avaliado em 18/01/2024
Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work...
Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem.
Vantagens
Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.
Desvantagens
There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.

- Setor: Automotivo
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Eh… it’s ok
Avaliado em 07/08/2024
Vantagens
I like that it’s relatively straightforward and easy to use most of the time.
Desvantagens
Extremely antiquated. Whole site looks like it was designed in the early 2000s.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great tool
Avaliado em 19/08/2024
UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all...
UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all the information I need to keep my work record updated. I can log on through my cell phone and clock in and out; and I can also see the menu for basic information.
Vantagens
User friendly, it allows me to keep track of all my work-related information.
Desvantagens
Navigate to complete my yearly evaluation.
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
So easy to use
Avaliado em 30/05/2024
Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to...
Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to update profile information. Great on both desk top and mobile app.
Highly recommend.
Vantagens
Very easy access to multiple menus including tax forms, payroll, hourly tracking, vacation time.
Desvantagens
No cons recorded. I experienced user error but help desk was amazing at resetting my forgotten password

- Setor: Contabilidade
- Porte da empresa: 501 - 1 000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Worked great for candidate tracking
Avaliado em 20/05/2024
Vantagens
I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.
Desvantagens
Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

- Setor: Telecomunicações
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Fast, responsive and reliable
Avaliado em 08/09/2024
Positive! I use it multiple times a week and it has been working perfectly.
Positive! I use it multiple times a week and it has been working perfectly.
Vantagens
I love using UKG pro, it is an extremely fast, responsive and bug free software. It has detailed sections, one about your position, your pay rate, your company, information about taxes as well as access to the organization charts. I like the 'model my pay' feature.
Desvantagens
Nothing, really. So far so good and bug free!
- Setor: Medicina alternativa
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
I highly recommend UKG
Avaliado em 24/11/2024
I love UKG pro and I use it everyday. It keeps me organized
I love UKG pro and I use it everyday. It keeps me organized
Vantagens
UKG is so easy and convenient. I wish I would have found it sooner. It has made my daily tasks much easier at work
Desvantagens
It may seem hard to get the hang of using but UKG is very beneficial once you learn how to use
- Setor: Consultório médico
- Porte da empresa: 501 - 1 000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 0.0 /10
Piece of garbage
Avaliado em 21/10/2024
I've used four different HR portals at various companies and this one is the worst by far.
I've used four different HR portals at various companies and this one is the worst by far.
Vantagens
Clean UI and sso login integration that's about it.
Desvantagens
Mobile doesn't even attempt to offer any functionality. Search might as well not exist never returns anything, 404s randomly throughout the site. List of instructions for the app is hilarious can't even imagine an app store button.

- Setor: Telecomunicações
- Porte da empresa: 201 - 500 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Comprehensive Approach and advanced customization
Avaliado em 21/06/2024
UKG Pro is a robust and versatile human capital management solution that excels in customization,...
UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities. It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses aiming to streamline their HR processes.
Vantagens
Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently.
Desvantagens
Aesthetics could be better. They are not as appealing as competitors.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
UKG for non profit
Avaliado em 19/01/2024
Vantagens
Pending pay, payroll gateway, Year end module
Desvantagens
Tax and Payment services are not responsive on some of our tax cases. Causing a lot of penalties and interests to our organization.

- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great and easy application to time tracking
Avaliado em 10/08/2023
it can customize depends of the necessities of the company, after the application was configured...
it can customize depends of the necessities of the company, after the application was configured very nice, on the clocks can be a lot of the information for the employees, even they can interact as well.
Vantagens
Pretty complete application and easy to use when you knows how to use it.
Desvantagens
can be run slow sometimes, complicated at de beginning to setup the catalogs.
- Setor: Serviços de Facilities
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
There is no actual support
Avaliado em 22/01/2024
I don't get how you can have an app like this and not have a direct line to a support team.
I don't get how you can have an app like this and not have a direct line to a support team.
Vantagens
Nothing as there's no difference between the old app we used and the new one
Desvantagens
They have no direct support for the company. Never had any real issues till they "upgraded" to the "pro" version. My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one. The app new app runs super slow compared to the old one. No clue why they would even change apps when they are pretty much the exact same setup.
Resposta do UKG
Hi Nathan, thank you so much for reaching out. We are sorry you are having this experience and would like to find a way to help. Please reach out to us at [email protected].
- Setor: Imobiliárias
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
The best system for anyone!
Avaliado em 28/12/2023
Vantagens
I loved using UKG Pro - first, it is so user friendly and seamless. It is so easy to log in and clock in and out. The system was very appealing and make it simple to clocking in and out super quick and easy. I absolutely LOVE how simple it is to request time off and the system shows you everything you need to know, along with simply locating paystubs.
Desvantagens
I really don't have anything bad to say about UKG Pro - just wish my company still used it.
- Setor: Imobiliárias
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Senior Payroll Manager
Avaliado em 19/12/2023
I had no issues with UKG except IP address issues. It was easy to learn and train the team.
I had no issues with UKG except IP address issues. It was easy to learn and train the team.
Vantagens
I liked UKG for their timesheets, reporting and W2 preparation
Desvantagens
IP addresses would be great to see where employees are clocking in and out.
- Setor: Captação de recursos
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Functionality and Ease of Use
Avaliado em 16/08/2023
UKG was easy to learn. The report writer (Analytics) could be a little more user friendly
UKG was easy to learn. The report writer (Analytics) could be a little more user friendly
Vantagens
Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly.
Desvantagens
System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG.