Avaliações do UKG Pro

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot.

I'm still working on understanding the Business Intelligence. It seems complicated.

I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is.

I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help.

User friendly, customer support, learning resources

The compensation module is clunky and so is the time management. We have work arounds but sometimes there is more work involved since they cannot be fully configured to what we need.

The ability to customize the system when needed. Easy to use, seems fairly user friendly.

Time and attendance tracking leaves some things to be desired, hopefully with the merger with Kronos this will be addressed in the near future. There are still some aspects of the system that do need to provide more customization.

The time management program, as well as the ability to manage employee information and benefits.

The reporting function could be improved. At the very least, more training sources could be beneficial for the BI functionality.

We have been using Ultipro for about 4 years, and it works great. We manage our time sheets, as well as employee performances in the program.

My biggest con as a user is having a difficult time telling when I punched out, or if I had just punched out minutes ago. This causes a lot of dependencies.

The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping.
Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

I like Ulti-Pro since it is our means of getting paid. It's very easy to use, and I'm able to make adjustments (if needed). I'm also able to submit vacation requests, time off requests, which is then sent electronically to my boss for approval. Very simple and works efficiently. We are now able to see the amount our paycheck will be ,in regards to the amount of hours we have worked.

I don't have any issues. It is very straightforward and easy to navigate through.

Makes it easy to keep track of all current and past deposits and your hours

Some functionality of the app didn't quite work with Apple

Allows for customization. Has great reporting capabilities.

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen!

Where do I start?
1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own.
2) System changes/updates: Since the merge with Kronos, Ulitmate (now UKG), has made system changes that make simple tasks for the administrator impossible. Their menus make no sense; finding information takes forever and is not user friendly.
3) Reporting: Their BI system is so bulky and hard to use. If you want training, they direct you to pre-made videos (cannot ask questions) or you have to pay thousands for a personal training. I had to run a simple report the other day and it took an hour to build. The people that designed this system clearly don't use it.
4) OVERALL- This software gets the job done but it takes double the time with little to no customer service, horrible reporting and zero training that lead to daily headaches.

UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples:
-A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer.
-The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

This experience has been so terrible I can't think of anything positive.

Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system.
No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later.
The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.

Reporting capabilities. Variety of reports available and fit every need

Case system. I find it very time consuming. Fill out information then wait to hear back, then ask for up dates and wait to hear back.

I like having a centralized hub for everything from Time Management and HSA contribution modifications to company announcements. This software allows for pretty good customization and is not something that is an out of the box solution.

Some features are used more than others, and the “others” aren’t necessarily able to be removed. I also am not sure that a scaled down version makes sense for the mobile app. I think it is predictable that a scaled down version would be a good solution, but removing features for a mobile app seems a bit lazy. It would be better if the mobile app had the same features, just redesigned for a mobile experience. For example: While I may not expect to change my HSA contributions from the mobile app, I should at least be able to see my time off requests and approvals.

I really liked the ease and convenience of being able to clock in daily with this app, on my phone . I was able to request time off , sick days , holiday pay, through here . Without having to go to my director . I could easily check my paid time off balances , accruals , etc

I had no complaints . I was easily able to use this , and get notifications immediately from my boss that she had approved or denied my Time off .

UltiPro makes it easy to track your employment, employee information, income, T4, and a whole lot more. This makes it easy to do most things yourself like printing your payslips, changing your address, etc.

This software is secure and navigation around the site is extremely user friendly. I have never had such access to my employment records before it has been so beneficial.

Another thing that has been amazing is the customer service. It is always fast and efficient.

having to put in a code every time you log in can be a little annoying but I know it is for the safety of my information. There is an option to pause the codes on the device you are using for 30 days which is helpful!

UltiPro is very easy to use and I have information at the touch of my fingertips. It is easy to log onto and start using right away. It is a very friendly system and easy to find information. If I am unable to do something the ulit-university is just a click away or I can always create a case and get a call back within 24 hours. The ulti staff are excellent and are always helpful. I can always log on anywhere and complete my work.

The mobile app does not always work for my employees to clock in and out on. Would like to be able to approve time prior to payroll without having to approve every sheet.

The integration with our background provider was very easy to do

Nothing is configurable. It does not fit anything complex. Poor notifications automation for candidate experience. You can not configure the application for candidate experience. Terrible implementation and testing and deployment process. There are so many things. Comp data is 1 field - can create multiple fields for the offer letter. The offer letter is mostly manual since they have limited merge fields. Dashboards are not configurable so you can only present UKG items. Pre-screen questions cant manage in groups and are complicated to bring into requisitions. Candidates can't withdraw from their applications. Req creation process long and not easy for manager self-service.

While on the app, the functionality is a bit limited, but when accessed from a computer, there is a lot of details you can view and edit (if allowed by your company) regarding your profile, benefits, time off, etc. it is very complete, with work summary, details about employment and it connects with a learning platform so everyone can be up to date with the lates company policies. Payroll stubs are also viewable and you can be notified when they are ready to be viewed.

Maybe more features could be accessible for employees when using the app; it seems a little limited. At our workplace, sometimes the punches are not recorded on the employee station, causing problems with hours because it does not register them.

Lots of info at my fingertips. Can make changes to my personal info without bothering HR staff. Able to see current paystubs, past, and vacation info at any time of day, and it's updated at least every week. A very complex, but complete application as far as I can see. But that doesn't always make it easy to use.

Slow to use. Hard to navigate and find what I want. Things are not laid out logically. Abbreviations and terms are cryptic and illogical. They may make sense to the designer, but not to the rest of us. I suppose most of these function are custom, so perhaps the software company should not be blamed. Clicking on some tabs or buttons opens a blank page or folder. Overall, it takes way too long to find things and use the software. It takes 4 or 5 mouse clicks just to print a paystub, for instance. And there's no way to print a range of them. If there are shortcuts to these types of things, they are not obvious or shown.

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.

You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.

Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.