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3725 avaliações
- Setor: Hotelaria
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Avaliação de software de gestão de pagamento.
Avaliado em 14/10/2022
O positivo deste software foi a possibilidade de gestão de pagamento tanto para recursos humanos quanto para empresas prestadoras de serviços, num só programa.
Vantagens
Facilidade no uso, diferentes valores de cobrança de acordo com o número de funcionários da empresa, o que facilita o acesso de pequenas empresas ao software.
Desvantagens
O tempo de conclusão para pagamento e a instalação.
- Setor: Fabricação de alimentos
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Avaliação de manuseio do software.
Avaliado em 30/05/2022
Pesquisas sobre RH, entendimento sobre a área e gestão de pessoas.
O app demonstrou domínio sobre a área, oferece ferramenta capaz de facilitar nosso dia a dia nas empresas, tanto como usuário funcionário ou usuário empresário.
Vantagens
Vocabulário fácil de compreensão e ferramentas simplificada.
Desvantagens
Poderia ter mais imagens mais facilitar ainda mais o entendimento da plataforma.

- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Best platform for payroll, benefits & more
Avaliado em 13/12/2019
Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.
Vantagens
It simple to use and does everything we need to run the primary administrative tasks for our business.
Desvantagens
The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.
Alternativas consideradas
ZenefitsRazões para escolher o Gusto
We had benefits in Zenefits and payroll in Gusto when both companies concentrated on these areas. Once they both begin offering both we weighed our options to combine everything into a single platform. It seemed like Gusto was headed in the right direction more than Zenefits.Software anterior
Zenefits- Setor: Cosmético
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 9.0 /10
Great payroll
Avaliado em 21/02/2023
Vantagens
The payroll feature us accurate. I would definitly reccommend this application.
Desvantagens
no cons so far. Its been a really great app to invest in.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Wasted my time and money, was literally counting the days until the end of the fiscal year.
Avaliado em 21/01/2021
negative, cumbersome, patronizing, too expensive.
Vantagens
Nothing. I was migrated to it from XERO, when they decided to no longer do payroll
Desvantagens
Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.
Alternativas consideradas
QuickBooks Desktop EnterpriseRazões para escolher o Gusto
It was really just unwieldy, and poorly designed software.Software anterior
XeroRazões para mudar para o Gusto
was forced to Gusto when Xero quit doing payroll.- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
very happy i made the switch!
Avaliado em 06/12/2022
great! makes life easy for me!
Vantagens
Ease of use. Very reasonably priced. good customer support
Desvantagens
Had a small issue with the unemployment rate not updating but seem to be resolved. other than that no complaints.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Gusto product reviews
Avaliado em 25/02/2023
Vantagens
Human Resource task are no longer difficult with Gusto
Desvantagens
Everything works well but the money is too much
- Setor: Fotografia
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
One of the best Payroll softwares
Avaliado em 16/02/2023
Vantagens
It’s very easy to use compared to some of the competitors. Very seamless integration into my small business from the previous payroll software to Gusto.
Desvantagens
I do wish it were less expensive but it works flawlessly so I dont mind paying a little more.
- Setor: Consultório médico
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great for employees and onboarding
Avaliado em 08/03/2023
Vantagens
The onboarding process was incredibly efficient. I could easily see what else needs to be done and received confirmation for the completed steps
Desvantagens
I have had not issues or complaints so far! :)
- Setor: Contabilidade
- Porte da empresa: 501 - 1 000 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Easy and straightforward payroll software
Avaliado em 12/02/2023
Vantagens
What I like the most about Gusto is how easy is the platform to navigate and be able to find the reports and trackings needed.
Desvantagens
What I'd say is the feature that I could complain is that downloading reports can be a bit tedious since when you select one they open in another window, then you need to convert them to xlsx or pdf and then download them. It would be easier if it downloaded directly.
- Setor: Serviços ao consumidor
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Payroll services with Gusto
Avaliado em 25/02/2023
Best so far
Vantagens
I love the new features on the updated app it is really good and it has proven that gusto has a lot to deliver for it's client.
Desvantagens
There was a time my information got wiped I don't know the reason but I did something with it. I typically typed everything again 😭
- Setor: Redação e edição de texto
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Exceptional user experience
Avaliado em 16/02/2023
God send Gusto software because everything I need is there from payroll services to tax forms which is a problem for managing my clients business. Using Gusto software leverage my time to complete other task for my clients. They have comprehensive mobile access feature which elevates your business productivity.
Vantagens
What I like about using Gusto is its customizable reports and flexible, thorough employee records. Tax forms are also available to submit for your business.
Desvantagens
I have no complain about Gusto. My overall experience is fantastic and gusto team have been very supportive in any of your inquiries.
- Setor: Contabilidade
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome Product and Support Staff
Avaliado em 29/12/2020
Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.
Vantagens
Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.
Desvantagens
This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.
Alternativas consideradas
HarvestRazões para escolher o Gusto
QBO Payroll requires you to file most of the extra paperwork and taxes yourself, but Gusto takes care of that automatically for you.Razões para mudar para o Gusto
Gusto is a really good choice for small business owners who want to have the support of a full payroll service program, without the crazy costs that can go along with that.- Setor: Consultório médico
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
CUSTOMER SERVICE IS OVER THE TOP
Avaliado em 22/05/2020
We have had Intuit (quickbooks) for years and years. And for years and years we have hated it. The customer service is horrible, and so we finally decided to try something else. We found Gusto on an internet search, did a little research and decided that this smaller company might just be what we were looking for. Entering all of the employee information and weekly payroll numbers is super simple. The screens are easy to understand, not cluttered at all. And the Pig - oh the pig - there's a cute little pig that takes a walk when you switch screens. He's a cutie!!!
Vantagens
We are finally done with Intuit Payroll. So difficult to actually talk to a live person when you need help. I did a little research and found that Gusto does payroll for small companies so I decided to give them a try. My thought was that it certainly can't be any worse than Intuit. And WOW - did they ever Overdeliver! The absolute best thing about Gusto is that you don't have to go through a bazillion menus on the phone trying to figure out which number to press so that your call gets routed to the right person. You actually get to talk to a live person when you call their company. Setting up all of the employees has been very easy, nothing difficult to figure out, the flow from one screen to the next is not complicated at all. So far - we love Gusto!
Desvantagens
The only thing that I think they could improve on would be integrating your existing numbers into their system. In order to be able to print accurate W-2's at the end of the year, I have to enter my employee paystubs from January 1 through today (May) into their system. It makes sense, I know it has to be done. It is just a tedious job and I'd rather not do it. Although I must say, that the 3 times I ran into a snag while entering the information, I called them and the issue was fixed instantly. Their customer service ROCKS!
- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Better than nothing
Avaliado em 19/01/2021
I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.
Vantagens
It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.
Desvantagens
The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us.
We discovered a glitch in the system that prevented us from properly reporting overtime in our state. Gusto was unable to find what was wrong or give us a workaround, We found one ourselves minutes from our payroll deadline.
Customer support is erratic, with some folks providing helpful and timely support while others are not significantly better than us guessing . We kept getting routed to our designated representative when all we needed was a simple question to be answered. The time it took to locate and hook up with our rep was longer then it took to get an answer.
Pro tip to customer support: If you don't know the answer, dont send me a link to some general background topic. It does not help.
- Setor: Serviços de Facilities
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great payroll service for the little guy
Avaliado em 22/10/2020
Gusto is doing a better job than my previous payroll company for less money. They seem to really care about their customers and their experience.
Vantagens
The payroll features make doing payroll very easy. The employees can log their times and I can easily verify them and sync it with payroll. I feel like this company really cares about their customers much more than my previous "large payroll provider"
Desvantagens
Site navigation can be a little bit difficult at times. I have to do some searching to find what I am looking for. Reporting is OK but could be better.

- Setor: Química
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not...
Avaliado em 27/01/2020
For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.
Vantagens
It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.
Desvantagens
If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December and trying to get some 1099s and W-2s created and that are due by Jan. 31st. I finally spoke with someone today who said I could email them directions on where and how to enter into W-2s and 1099s, but I was then told that if a person's name was not in their software by Dec. 31st then software cannot create forms, even though there is time to still file. At the same time, I am receiving notices from IRS that 941s were not received, but Gusto software states filed.
Resposta do Gusto Traduzir para o Português
Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.
- Setor: Escritório executivo
- Porte da empresa: 51 - 200 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Terrible customer service, average system, Predatory Lender
Avaliado em 11/09/2019
The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.
Vantagens
This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.
Desvantagens
Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Changing my review after disastrous series of events with Gusto
Avaliado em 13/04/2021
Great... until it wasn't.
Vantagens
Very clean design, easy to understand your account from your dashboard.
Desvantagens
After several years as a Gusto client (and a previous 5 star reviewer), I'm posting this second review regarding my experience. Gusto is great ... until it's not. When we refinanced our house, we discovered that Gusto had been incorrectly reporting on our W2's. This created a series of several complications that took several weeks and persistent calls to fix. Perhaps some of the liability falls with me, but when I tried to make corrections, it was extremely difficult, slow, and frustrating. I expected some level of expertise in correct filing of tax forms. Gusto entry level workers did not seem to have the experience to understand the complexities of 5013 organizations. The trouble continued. If you've ever experienced the bureaucratic run around of pressing through multiple layers of hierarchy to actually get someone who knows what they're talking about and has the authority to make changes - yeah, that's what I experienced. The problems continued into this year - anytime I had a problem, it consistently took waaaaaay to much time to get a response from someone who could actually fix my problem. Ultimately, I decided after several years to cancel my relationship with Gusto. If you have a company or non-profit where you know tax laws, Gusto will be great for you. If you're looking for a payroll company that provides excellent, timely customer service and a level of counsel/guidance regarding tax and payroll laws to protect you, I suggest you look elsewhere.
Resposta do Gusto Traduzir para o Português
Hi Erik. We're sorry about the experience that you've had with us. We have found your case in our system and will be reaching out as soon as possible.
- Setor: Software
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Literally a worry-free payroll solution
Avaliado em 09/10/2020
Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because Gusto does so much of the heavy lifting. For the price, I totally believe I am getting great ROI. It also integrates well with our accounting software.
Vantagens
Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.
Desvantagens
There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.
Alternativas consideradas
PaycomRazões para mudar para o Gusto
Pricing; bang for buck.- Setor: Consultório médico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Payroll has become a breeze!
Avaliado em 20/05/2020
Overall, I would recommend Gusto since it is very easy to use and navigate, and they literally handle all aspects of payroll. In the last 5 years of using their service, I have had no problems submitting their forms to my accoutant, he is pleased with the access to their services as well!
Vantagens
I am not an accountant, nor did I take any business or accounting classes in college. Payroll was always a chore and a daunting task. Gusto has taken over all those aspects and provided an online way to check in on employees info/w2's, tax info at a glance, and even sends reminders when employees are due to be paid, who has been paid and who has not etc, it has made payroll so fun!
Desvantagens
The customer service is great, but the response time on answers is longer than desired. I am used to dealing with online companies that respond to businesses right away, or even just answer one part of the problem and let me know they will get back to me on the rest of the problem with more in depth solutions.
- Setor: Software
- Porte da empresa: 2 - 10 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Customer Support Non-Existent if you have a Tax issue
Avaliado em 04/04/2022
You have to monitor everything that is processed from them. My mistake. Do not rely on their quality. You have to keep tabs on everything.
Vantagens
Online, payrol. my accountant had access
Desvantagens
Have a tax issue where Gusto failed to file 940 and was a year late on a 941. I didnt check this (foolish me, though I was paying a service for this). I have a tax liability now. The main issue is that if you call customer service, there is NO ONE beyond the front line service. NO ONE from the tax department will call you, speak with you, or give you an update. You will get a canned email "we are working on your issue". Its clear at this point, that they have canned my issue and are hoping I resolve on my own. I was told twice by the front line girl, that I should call IRS and ask for extension. My attorney said NO...gusto trying to get off the hook and state that you took over this issue from them.
Ready to break down at this point. Small business that cannot afford to spend (35:26 on hold right now) every day calling them with them stating "Someone from Tax will call you back before the end of the day"
Hot Take...the phone number of the tax preparer is on every 941...starting to call them bitching about this.
I dont know whether I owe the tax, it was a reporting issue, payroll processing issue, no idea. CANT GET ANYONE TO GIVE ME ANTHING. FRUSTRATED...VERY VERY VERY FRUSTRATED.
I would not recommend this service.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
We've Been With Them Since Their Beginning
Avaliado em 14/08/2018
I would highly recommend them. Their site is so easy to use compared to other payroll companies (especially ADP). The people are nice and the price is great for all the things you get. They're more than just a payroll company.
Vantagens
Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.
Desvantagens
Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"—the direct opposite of Zen. That's a total reversal that doesn't make sense.
Also, deposits into employee accounts show up as Gusto rather than our company.
Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero.
I know, I'm nitpicking in both cases, but I had to think of something...
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
When you need them, they will disappoint
Avaliado em 11/01/2023
Vantagens
Onboarding is convenient, integrated forms are nice
Desvantagens
The support has gone sharply downhill over the last year. They are hard to get ahold of, and minimally helpful when you do. Their idea of what part of your information you can have access to is really screwed up. When I requested background data, they told me they couldn’t, and then referred to a completely irrelevant part of the user agreement. I finally had to accelerate the issue all the way to the legal counsel who was abrasive rude, and essentially told me unless I produce a court order forcing them they’re not going to tell me my own payroll information.
- Setor: Varejistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
A superb platform plagued by anemic customer support. Not a good choice for mid-size or...
Avaliado em 28/09/2021
When we were starting out gusto was great. We didn't need their support for much. We didn't have benefits packages, or other complex HR tasks. But as we've grown from 2 to close to 50 employees and expanded into different markets, the limitations of Gusto are becoming apparent. Well I think maybe the system itself can handle it but I get the sense that Gusto support is so understaffed and overwhelmed that we're continually having to stop business as usual to wait for their sluggish and many times unhelpful responses. Nothing worse than an employee feel like they're getting the run-around from your HR department.
Vantagens
I love the UI, functionality and features. Love the employee onboarding experience. Has some good integrations.
Desvantagens
Customer support is almost non-existent at this point. My Office Manager has been telling me for a few months that she can't get timely responses from customer service. Tickets take at least a few days and sometimes issues can go weeks or months waiting for response from Gusto. We recently had an issue where it showed one of our owners had paid $30k in insurance fees on their paystub and it took I think 2 months to get a response from someone explaining what was going on.