
Gusto
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3792 avaliações
- Setor: Hotelaria
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Avaliação de software de gestão de pagamento.
Avaliado em 14/10/2022
O positivo deste software foi a possibilidade de gestão de pagamento tanto para recursos humanos...
O positivo deste software foi a possibilidade de gestão de pagamento tanto para recursos humanos quanto para empresas prestadoras de serviços, num só programa.
Vantagens
Facilidade no uso, diferentes valores de cobrança de acordo com o número de funcionários da empresa, o que facilita o acesso de pequenas empresas ao software.
Desvantagens
O tempo de conclusão para pagamento e a instalação.
- Setor: Fabricação de alimentos
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Avaliação de manuseio do software.
Avaliado em 30/05/2022
Pesquisas sobre RH, entendimento sobre a área e gestão de pessoas.
O app demonstrou domínio sobre...
Pesquisas sobre RH, entendimento sobre a área e gestão de pessoas.
O app demonstrou domínio sobre a área, oferece ferramenta capaz de facilitar nosso dia a dia nas empresas, tanto como usuário funcionário ou usuário empresário.
Vantagens
Vocabulário fácil de compreensão e ferramentas simplificada.
Desvantagens
Poderia ter mais imagens mais facilitar ainda mais o entendimento da plataforma.

- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Best platform for payroll, benefits & more
Avaliado em 13/12/2019
Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and...
Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.
Vantagens
It simple to use and does everything we need to run the primary administrative tasks for our business.
Desvantagens
The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.
Alternativas consideradas
TriNet ZenefitsRazões para escolher o Gusto
We had benefits in Zenefits and payroll in Gusto when both companies concentrated on these areas. Once they both begin offering both we weighed our options to combine everything into a single platform. It seemed like Gusto was headed in the right direction more than Zenefits.Software anterior
TriNet Zenefits- Setor: Escritório de advocacia
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Gusto has worked well for our law office
Avaliado em 29/11/2022
I considered several different options for payroll/HR management before settling on Gusto. I was a...
I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.
Vantagens
Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.
Desvantagens
Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.
Alternativas consideradas
Paychex FlexRazões para mudar para o Gusto
Gusto had high ratings and several people I knew personally (including my CPA) highly recommended Gusto.- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Wasted my time and money, was literally counting the days until the end of the fiscal year.
Avaliado em 21/01/2021
negative, cumbersome, patronizing, too expensive.
negative, cumbersome, patronizing, too expensive.
Vantagens
Nothing. I was migrated to it from XERO, when they decided to no longer do payroll
Desvantagens
Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.
Alternativas consideradas
QuickBooks Desktop EnterpriseRazões para escolher o Gusto
It was really just unwieldy, and poorly designed software.Software anterior
XeroRazões para mudar para o Gusto
was forced to Gusto when Xero quit doing payroll.- Setor: Alimentação e bebidas
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
All small business should invest in GUSTO
Avaliado em 25/07/2023
GUSTO is great software, and I could not say enough great things about it.
GUSTO is great software, and I could not say enough great things about it.
Vantagens
Ease of use. Every step in the payroll process is completely seamless. Especially the reimbursements and garnishments.
Desvantagens
There is nothing that isn't great about GUSTO. We Started using GUSTO through a recommendation and soon learned it was a great move.
- Setor: Artes e artesanato
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
The Payroll Software for any Business Size
Avaliado em 02/12/2022
The experience of our business using Gusto has been very positive and we recommend other businesses...
The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required.
Vantagens
This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.
Desvantagens
There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.
- Setor: Contabilidade
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Don't Waste Your Time - Either pay for Pro or Don't choose Gusto
Avaliado em 01/05/2023
Vantagens
I like that they take care of filing the payroll tax forms
Desvantagens
Their customer service is HORRIBLE. LONG wait times. Talking with folks who do not speak English as their first language. No commitment to getting issues resolved.One of my clients' payroll was blocked because an error in Gusto's system caused them to think that I wasn't paying the bill. Turns out it was a software issue on their end and there was nothing I could do to fix it.I called right away at the beginning of the month and was told it would be resolved in a few days.At the end of the month, it appeared the issue had still not resolved, so I called in. They said they would create a ticket.A week later the issue was still not resolved (and as of the time of me writing this, it's still not resolved).This was nothing my client did wrong. This was nothing I did wrong. This was an issue with Gusto's back office.But yet, my client was the one who suffered because we could not process payroll on time.No one took responsibility to escalate and resolve this issue.For my friends who have a dedicated account rep, I've been told it works well.But if you don't have an account rep, don't waste your money on Gusto.It will be the biggest mistake you can make (aside from maybe choosing Quickbooks Payroll...)
Razões para escolher o Gusto
This horrible experience I mentioned in my reviewSoftware anterior
Paychex FlexRazões para mudar para o Gusto
They have a large marketing presence in the Accounting community and so I thought I could trust them.I was wrong.What a poor experience.- Setor: Gestão da educação
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Payroll Made Easy
Avaliado em 15/05/2023
Overall, Gusto has made processing payroll so simple. The platform is easy to use and navigate. The...
Overall, Gusto has made processing payroll so simple. The platform is easy to use and navigate. The PTO tracking tool helps myself and staff be able to see how many hours they have used and how many they have left.
Vantagens
Gusto allows me to run payroll aligned with ProCare. I love that I can enter information as the pay period goes and Gusto saves the changes. Time sheets are integrated from ProCare so I don't have to calculate hours worked.
Desvantagens
I have yet to find a feature that I do not like. Everything runs smoothly and employees are paid on time with direct deposit.
Alternativas consideradas
Quickbooks OnlineRazões para escolher o Gusto
Gusto streamlines with ProCare, which is the software we use for clocking in and out.Software anterior
Quickbooks OnlineRazões para mudar para o Gusto
Ease of use and integration with ProCare.- Setor: Imobiliárias
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Transfer was a little shaky, but good system once up and running.
Avaliado em 27/04/2023
Payroll and onboarding are being taken care of by Gusto. Their HR looks good, but is a bit more...
Payroll and onboarding are being taken care of by Gusto. Their HR looks good, but is a bit more expensive than we like right now.
Vantagens
I like being able to onboard our new hires. It makes it so much easier and I don't have to worry about compliance or having the most recent form of the paperwork. They pay the taxes and create W2s and make my life easier. Thank you!
Desvantagens
The transfer was rough and had some glitches. Once all of that was worked out, it has been fairly smooth and easy.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
very happy i made the switch!
Avaliado em 06/12/2022
great! makes life easy for me!
great! makes life easy for me!
Vantagens
Ease of use. Very reasonably priced. good customer support
Desvantagens
Had a small issue with the unemployment rate not updating but seem to be resolved. other than that no complaints.
- Setor: E-Learning
- Porte da empresa: 51 - 200 funcionários
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Run, Don't Walk - Get Guusto Today!!
Avaliado em 27/04/2023
10 out of 10. Would recommend to everyone.
10 out of 10. Would recommend to everyone.
Vantagens
I love how easy Guusto is to use. It is easy to navigate, easy to send and receive awards, and their customer service is second to none.
Desvantagens
The only thing I don't like currently is that I'm still new to the system so, we haven't finished our integration yet. Once that is done, I'm certain I'll have no complaints.
Razões para mudar para o Gusto
Better at selling their product, better pricing, ease of use.- Setor: Contabilidade
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The best payroll service period! I'm always recommending to others!
Avaliado em 16/09/2021
From my very first client to the many I've added since, Gusto has been easy to get in touch with.
From my very first client to the many I've added since, Gusto has been easy to get in touch with.
Vantagens
Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed.
Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all their paperwork online. Remember though to get their i-9 forms, because once they are done filling out their paperwork, you'll need to verify their i-9 docs, but it's way too easy!! Haha.
Let's run payroll. Well, if it's the same each time, you can have it set up to go auto. Set it and forget it! If not, again, they make it easy. Click run payoll. Enter the times for your employees, days off, yada yada, and then submit. If you need to make a change to an employee while running payroll, just click on their name and it pulls them up for editing.
Gusto submits all tax payments and reports too. Even submits child support!
Desvantagens
One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options.
- Setor: Software
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Payroll Processing Platform for Small Businesses
Avaliado em 30/06/2020
Overall Gusto has been great for our company. We save time and money handling payroll in-house, as...
Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.
Vantagens
Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.
Desvantagens
Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.
Razões para escolher o Gusto
We were using ADP through an administrative services company who was handling all of our payroll and hr benefits. But they did a terrible job and we ended up cancelling our contract with them and decided to try bringing payroll processing in-house.Razões para mudar para o Gusto
Price, ease of use and better customer reviews- Setor: Contabilidade
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best DIY software in the payroll market
Avaliado em 06/01/2021
I have been using Gusto for for a couple of years now and love it. They are consistently working on...
I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.
Vantagens
Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.
Desvantagens
Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.
- Setor: Publicidade e marketing
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Payroll with a personal touch
Avaliado em 23/02/2021
I’ve used Gusto as a freelancer with clients that operate their business with this service. I also...
I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time
Vantagens
There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department.
I love the option to add contractors through he payroll system too.
The gusto customer service team is top notch.
Turbo Tax integration is fantastic
Desvantagens
There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.
Razões para escolher o Gusto
Gusto is a product that feels like it’s designed by people who think about people.Razões para mudar para o Gusto
Gusto has a personal touch and they’re customer service team is fantastic too- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Better than nothing
Avaliado em 19/01/2021
I am disappointed. I though I was getting a first tier payroll software with faster turnaround for...
I am disappointed. I though I was getting a first tier payroll software with faster turnaround for less money. I got a lees than complete feature set with hit or miss service.
Vantagens
It is easy to use and set up. It is much more straightforward than many of its competitors. Onboarding was mostly drama free.
Desvantagens
The system is not as robust and feature rich as its key top tier competitors like QB or ADP. Once we started using it we found features missing that we took for granted would be there. One of the key things that made us choose Gusto was the ability to give our staff direct deposit payments next day. In practice the design of the system makes that impossible for us.
We discovered a glitch in the system that prevented us from properly reporting overtime in our state. Gusto was unable to find what was wrong or give us a workaround, We found one ourselves minutes from our payroll deadline.
Customer support is erratic, with some folks providing helpful and timely support while others are not significantly better than us guessing . We kept getting routed to our designated representative when all we needed was a simple question to be answered. The time it took to locate and hook up with our rep was longer then it took to get an answer.
Pro tip to customer support: If you don't know the answer, dont send me a link to some general background topic. It does not help.
- Setor: Contabilidade
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Switching back to Square Payroll by year-end
Avaliado em 09/10/2022
Not at all pleased. I was hoping to love this but did not
Not at all pleased. I was hoping to love this but did not
Vantagens
The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.
Desvantagens
Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.
- Setor: Hotelaria
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Payroll Made Easy
Avaliado em 04/08/2022
The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes...
The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.
Vantagens
Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.
Desvantagens
Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.
- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
The best online payroll provider I have ever used
Avaliado em 19/06/2020
Vantagens
Gusto is extremely simple and quick to configure, and speedy to run payrolls—even custom payrolls or additional payrolls—during the month. It has been an incredibly user-friendly and intuitive solution for someone not familiar with accounting or payroll processes.
Desvantagens
I have had nothing but success with Gusto. No issues, no payroll processing problems, nothing. They pull funds Monday for Friday pay, which might be a long gap, but also offer a shorter payroll process, where you can pull funds Wednesday for Friday pay . . . I just haven't configured that shorter process yet.
- Setor: Construção
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Gusto Makes Payroll For Small Business Easy
Avaliado em 19/10/2022
Payroll went from taking us hours to taking us about 30 minutes. No filling out IRS forms just set...
Payroll went from taking us hours to taking us about 30 minutes. No filling out IRS forms just set it and forget kinda.
Vantagens
One of the best features is that we don't have to worry about calculating and paying our payroll taxes. Its something small businesses struggle with not you plugin in the time cards and hit submit and it's done.
Desvantagens
It's fairly easy if you're tech-savvy. If this is your first time using software or a cloud platform like this it's a learning curve.
Alternativas consideradas
Paychex FlexRazões para escolher o Gusto
Because it was recommended by our accounting firm. We think it was a sound move.Razões para mudar para o Gusto
Again our accounting firm loved the platform and we do too.- Setor: Serviços financeiros
- Porte da empresa: 10 000+ funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Highly recommended - easy to to do payroll
Avaliado em 11/09/2021
Overall experience rolling out this product in HR has been great - users are happy, and has...
Overall experience rolling out this product in HR has been great - users are happy, and has improved performance >15%
Vantagens
- excellent interface
- handles variety of employee class - full time, part time and contractors
- handles paperwork for administration, tax purposes and immigration. No other competitors dot hat
- available across all states in US
Desvantagens
- Inflexibility in some areas, limited choices and product makes you stick to their workflow. Trying to submit for a feature request takes a long time to implement
Alternativas consideradas
ADP Workforce NowRazões para escolher o Gusto
Handling of contract workersSoftware anterior
Paychex FlexRazões para mudar para o Gusto
Handling of contract workers and immigration form filing assistance- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Changing my review after disastrous series of events with Gusto
Avaliado em 13/04/2021
Great... until it wasn't.
Great... until it wasn't.
Vantagens
Very clean design, easy to understand your account from your dashboard.
Desvantagens
After several years as a Gusto client (and a previous 5 star reviewer), I'm posting this second review regarding my experience. Gusto is great ... until it's not. When we refinanced our house, we discovered that Gusto had been incorrectly reporting on our W2's. This created a series of several complications that took several weeks and persistent calls to fix. Perhaps some of the liability falls with me, but when I tried to make corrections, it was extremely difficult, slow, and frustrating. I expected some level of expertise in correct filing of tax forms. Gusto entry level workers did not seem to have the experience to understand the complexities of 5013 organizations. The trouble continued. If you've ever experienced the bureaucratic run around of pressing through multiple layers of hierarchy to actually get someone who knows what they're talking about and has the authority to make changes - yeah, that's what I experienced. The problems continued into this year - anytime I had a problem, it consistently took waaaaaay to much time to get a response from someone who could actually fix my problem. Ultimately, I decided after several years to cancel my relationship with Gusto. If you have a company or non-profit where you know tax laws, Gusto will be great for you. If you're looking for a payroll company that provides excellent, timely customer service and a level of counsel/guidance regarding tax and payroll laws to protect you, I suggest you look elsewhere.
Resposta do Gusto
Hi Erik. We're sorry about the experience that you've had with us. We have found your case in our system and will be reaching out as soon as possible.
- Setor: Software
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Literally a worry-free payroll solution
Avaliado em 09/10/2020
Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because...
Gusto saves our company lots of time! I spend literally an hour on HR/payroll each week, because Gusto does so much of the heavy lifting. For the price, I totally believe I am getting great ROI. It also integrates well with our accounting software.
Vantagens
Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.
Desvantagens
There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.
Alternativas consideradas
PaycomRazões para mudar para o Gusto
Pricing; bang for buck.- Setor: Atacadistas
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good software not great.
Avaliado em 22/10/2021
Although some issues are frustrating the software works better than QuickBooks payroll. The cost...
Although some issues are frustrating the software works better than QuickBooks payroll. The cost also offsets some of the issues.
Vantagens
Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.
Desvantagens
Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.