--- description: Avaliações detalhadas do Spiceworks Cloud Help Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Spiceworks Cloud Help Desk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Spiceworks Cloud Help Desk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Programas de Monitoramento de Sites](/directory/113/website-monitoring/software) > [Spiceworks Cloud Help Desk](/software/91171/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.getapp.pt/software/91171/spiceworks-it-help-desk Page: 1 / 25\ Seguinte: [Next page](https://www.getapp.pt/software/91171/spiceworks-it-help-desk?page=2) > Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 584 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ziff Davis ## Commercial Context - **Preço inicial**: 6,00 US$ - **Modelo de preços**: (Free version available) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, inglês - **Available Countries**: Alemanha, Austrália, Canadá, China, Estados Unidos, Irlanda, Japão, Reino Unido, Índia ## Recursos - Acesso para Celular - Agendamento de manutenção - Agendamento de problemas - Alertas/notificações - Alerts/Escalation - Análise da causa raiz - Análise de dados - Análise de rede - Aplicativo móvel - Auditoria de problemas - Bate-papo em tempo real - Compras e recebimento - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de diagnóstico - Geração de relatórios de tempo de funcionamento - Gerenciamento de aplicativos - Gerenciamento de conectividade - Gerenciamento de configuração - Gerenciamento de correções ## Opções de suporte - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Programas de Monitoramento de Sites](https://www.getapp.pt/directory/113/website-monitoring/software) ## Categorias relacionadas - [Programas de Monitoramento de Sites](https://www.getapp.pt/directory/113/website-monitoring/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Software de Gestão de Servidores](https://www.getapp.pt/directory/647/system-administration/software) - [Software para IT, Servidor e Monitoramento de Rede](https://www.getapp.pt/directory/652/it-server-network-monitoring/software) - [Sistemas de Gestão de Desempenho de Aplicações](https://www.getapp.pt/directory/270/application-monitoring-performance/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avaliações ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 de março de 2023* | Internet | Recommendation rating: 9.0/10 > > **Vantagens**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Desvantagens**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "Best price to get tickets resolved" — 5.0/5 > **Suzanne** | *6 de abril de 2025* | Segurança de rede e informática | Recommendation rating: 10.0/10 > > **Vantagens**: When reviewing needs vs cost, this wins hands down\! > > **Desvantagens**: It doesn't integrate as easy as other packages > > In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\! ----- ### "Spiceworks Cloud Help Desk" — 3.0/5 > **John** | *5 de março de 2025* | Engenharia civil | Recommendation rating: 6.0/10 > > **Vantagens**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers > > **Desvantagens**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form > > It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *7 de novembro de 2024* | Música | Recommendation rating: 9.0/10 > > **Vantagens**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Desvantagens**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- ### "Spiceworks Cloud for Excellence Customer Assistance" — 5.0/5 > **Jessica** | *24 de novembro de 2024* | Design gráfico | Recommendation rating: 9.0/10 > > **Vantagens**: Spiceworks Cloud has a live chat that makes customers raise their issues. > > **Desvantagens**: Spiceworks Cloud is detailed and has a friendly feature. > > Spiceworks Cloud makes communication very reliable and customers are always happy. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.getapp.pt/software/91171/spiceworks-it-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91171/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data