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249 avaliações
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
No-brainer for appointment based business
Avaliado em 01/05/2017
I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.
Vantagens
Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.
Desvantagens
The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Great for scheduling, other features not so much
Avaliado em 03/03/2020
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Vantagens
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Desvantagens
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.
- Setor: Ensino fundamental e médio
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Poor Customer Service and Unreliable
Avaliado em 02/04/2019
Any benefits are undone by the disapearence of ALL Data and appointments.
Vantagens
I did like that you can put all of your comunication and documentation into the system.
Desvantagens
Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.
Resposta do vcita Traduzir para o Português
Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.
- Setor: Roupa e moda
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
vcita review for Knights Chamber
Avaliado em 14/12/2022
Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.
Vantagens
I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.
Desvantagens
I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.
- Setor: Editoras
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Thing For Small Businesses
Avaliado em 13/12/2022
Overall, this has been a dream come true. Even if my assistant quit today, Vicita could do 95% of her work if I just set everything up properly. Clients like it, and it keeps me from having to dig through inbox emails for communications. Everything is in one easy place.
Vantagens
It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.
Desvantagens
The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.
Alternativas consideradas
HoneyRazões para mudar para o vcita
It was referred by my business mentor.- Setor: Serviços jurídicos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I Love Vcita for Small Business!
Avaliado em 13/12/2022
Excellent!
Vantagens
This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!
Desvantagens
Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!
Alternativas consideradas
Clio- Setor: Construção
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Impressed
Avaliado em 22/12/2022
I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.
Vantagens
I love the ease of this software, the set up was also streamlined
Desvantagens
The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.
Razões para mudar para o vcita
Cost & simplicity , Cloud basedResposta do vcita Traduzir para o Português
Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team.
- Setor: Hospitais e Saúde
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great system and supoort
Avaliado em 22/12/2022
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!
Vantagens
Support and staff is great! The system is userfriendly.
Desvantagens
Some feature adjustments and functionality could be improved
Resposta do vcita Traduzir para o Português
Thanks for your feedback Gregory!
- Setor: Clínica de saúde mental
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great software for small business owner/solopreneur
Avaliado em 13/12/2022
Vantagens
It enables me to easily communicate with prospective clients, book them on my calendar, and send reminders for appointments. It's great for invoices, allowing online payments and tracking of income.
Desvantagens
Sometimes it's hard to navigate to find the client or invoice I'm looking for. But honestly, there's not much to dislike.
- Setor: Design
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Follow your sales professionally
Avaliado em 16/12/2022
Very good work tool for a business man
Vantagens
I really liked the marketing side of the software
Desvantagens
No problems encountered with the software so far
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Vcita Review Transcend Company
Avaliado em 11/03/2021
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Vantagens
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Desvantagens
The abilities to customize the software
Alternativas consideradas
Salesforce Sales CloudRazões para escolher o vcita
Method was just not user friendly in any wayRazões para mudar para o vcita
Price, the value to cost was a hands down easy decision- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Vcita has grown along with my dog walking business
Avaliado em 24/10/2017
Automation, ease of use, runs my business life efficiently
Vantagens
Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far
Desvantagens
The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.
- Setor: Publicidade e marketing
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The perfect solution for Service Professionals and small businesses
Avaliado em 16/03/2021
Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.
Vantagens
vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).
Desvantagens
This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.
- Setor: E-Learning
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Don't get this. A real waste of time and money.
Avaliado em 28/05/2020
In one word: Horrible.
Vantagens
I am a professional dog trainer who has designed websites for the last 20 years. None of the features on this platform work on my simple wordpress website. I got this with the dream of having clients, payments and scheduling flow smoothly.
Desvantagens
Not one feature on this platform worked for scheduling clients, group classes, enrolling students, taking payments or event setting the calendar. Once an event is on the calendar, you cannot remove it. Group events all default to invitation only ( a somewhat weird and useless default) so, you have to get people to sign up before you invite them to join a class, rather than just having them enrol on their own. Unwieldy, but it might be workable.. However, clients are not allowed to enrol on the lovely vCita intake form. The form doesn't send. Lastly, the support is negligible. I have reached out three times, and instead of immediately helping with these issues, I have had to wait 2 weeks to get an appointment with a customer support rep. who bailed on the first appointment and didn't even bother to let me know she was cancelling. . In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off. Don't bother with this one.
- Setor: Medicina alternativa
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Software is easy to use! Online portal for clients is visually appealing
Avaliado em 13/12/2022
Vantagens
RemindersText communication with clienta
Desvantagens
I wish the payment system allowed for tips
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
My Business Runs on vCita
Avaliado em 13/01/2017
Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.
Vantagens
The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.
Desvantagens
I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.
- Setor: Automotivo
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Makes my small business look and feel bigger than it is to my clients and potential clients
Avaliado em 08/04/2019
I really like the calendar management which allows me to send appointment invitations that once accepted automatically puts it in my calendar.
I also like the client portal which is separate from my regular email and I get a text notification if someone communicates through the portal. It also sends text reminders automatically.
Like I mentioned earlier, if there was a pipeline management feature it would be unbeatable. I am currently looking for pipeline management that will intergrate throughZapier.
Vantagens
I really like the calendar management features
Desvantagens
Wish it had pipe line management feature

- Setor: Construção
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
really helps a small contractor like my self stay organized
Avaliado em 16/11/2017
a Organized system to engage with my potential customers 24/7
Vantagens
customers can create their own file when reaching out to us thru our website and request appointments
Desvantagens
when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )
- Setor: Gestão da educação
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
User-friendly and Convenient!
Avaliado em 11/10/2019
vCita lets me stay in contact with leads and older clients all in one place! I love the user-friendly interface that is also usable in the palm of my hand!
Vantagens
I love that there is a vCita app where I can view my calendar whenever and wherever I am! The software recognizes past clients and lists new leads in a clean and organized fashion. The customer service team takes into account user "complaints" and suggestions and makes changes to keep making this software better over time. I like how easily it integrates with my website and how it creates links for me to share specific pages: either the scheduler or the contact form. If I didn't have articles to share, this could easily be my only website as a service provider.
Desvantagens
I cannot think of anything I do not like because it meets all of my needs.
- Setor: Automotivo
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Very good booking system but with very few possibilities for customisation. Shopping cart...
Avaliado em 30/10/2017
Better understanding of the features I need for my business and for my clients.
Vantagens
Easy to use and configure, the clients are is very nice and the open API helps a lot. For a regular appointment system provides all of what is needed.
Desvantagens
However, when coming to multi lingual capability, customisations, shopping cart (or multiple bookings in one single reservation) and the time to update the product or integrate new features, the system is very weak compared to your competitors. The lack of such capabilities made me start using a another software.
You just have to read the Facebook forum to see how many clients are not happy with the product.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Hypnotherapy Business
Avaliado em 28/09/2018
Vantagens
Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.
Desvantagens
Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.
- Setor: Gestão da educação
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I love Vcita, it really helps a busy person like myself, manage my day.
Avaliado em 30/10/2017
The fact that Vcita sync's with Google. So, whatever I put on one calendar shows up on the other calendar. The outcome is that I never miss anything.
Vantagens
Vcita syncing with Google. I have two calendars a Vcita and a Google calendar, whatever I put in my Google calendar automatically appears in my Vcita calendar, and whatever I put in my Vcita calendar automatically appears in my Google calendar. Love, Love, Love this feature!

- Setor: Educação superior
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Hands down, the best CRM service available!
Avaliado em 23/10/2017
Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective.
Vantagens
The software is easy to use, intuitive and performs consistently over time. I searched a long time for a CRM system that I could use for my small coaching and consulting practice.
Desvantagens
Sometimes, it would be helpful to have tutorials to assist in infrequently used procedures or attributes of the program.
- Setor: Serviços financeiros
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
A little review from vcita user
Avaliado em 06/11/2022
Vantagens
Easy to use and install. Intuitive marketing automations.
Desvantagens
Not being able to reach customer service and getting support when I need it turns me off from this platform.
- Setor: Clínica de saúde mental
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
One Thing I Wish Could Change...
Avaliado em 22/12/2022
Vantagens
Record of communication with clients in one place, automated messaging, ability to send out messages to phone and email.
Desvantagens
When I reschedule, I can't change to a different type of appointment, only different day and time.
Resposta do vcita Traduzir para o Português
Thanks for your feedback Debbie! Your note regarding rescheduling has been shared with the prodcut team