
Kommo
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155 avaliações
- Setor: Serviços de Facilities
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Plataforma muito completa, porém, necessita de mais facilidade com as integrações.
Avaliado em 28/03/2023
Vantagens
Produto muito completo e robusto, possui diversas funcionalidades e integrações que permitem utilizar diversas ferramentas em somente um sistema.
Desvantagens
Integração com LPs ainda é bem ruim e complexa, o que obriga a ter que recorrer a outras formas de fazer a integração que não seja naturalmente com o programa.
- Setor: Publicidade e marketing
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
amoCRM Allows me to Effectively Communicate With Customers
Avaliado em 26/10/2018
Definitely try it out for yourself, great program!
Definitely try it out for yourself, great program!
Vantagens
I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.
Desvantagens
Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.
- Setor: Bancos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great storage solution
Avaliado em 19/05/2019
Vantagens
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.
Desvantagens
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.
Resposta do QSOFT
Hi, Anastasia,
Thanks for your feedback!
It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at [email protected]
Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.
- Setor: Terceirização/Deslocalização
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 4.0 /10
PWG Group Review
Avaliado em 14/09/2021
Experience in terms of leads capturing and management has been great,
Experience in terms of leads capturing and management has been great,
Vantagens
Easy to integrate across third party channels
Desvantagens
Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support
Razões para mudar para o Kommo
Multichannel integrations- Setor: Serviços financeiros
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The platform supports working with popular social networks
Avaliado em 23/12/2019
Vantagens
I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.
Desvantagens
Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.
- Setor: Varejistas
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Perfect for our needs
Avaliado em 06/11/2018
Vantagens
We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.
Desvantagens
Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
long on specific steps and see processes where you need the best accurate results for
Avaliado em 03/03/2018
Vantagens
There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.
Desvantagens
I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.
- Setor: Software
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Not the best option CRM
Avaliado em 22/11/2018
Vantagens
At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.
Desvantagens
There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.
- Setor: Telecomunicações
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Fonte da avaliação
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- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Very simple and useful
Avaliado em 16/12/2015
I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most...
I could see in amoCRM the ease and simplicity in working process.
This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site.
If you would like to personalize your system just use API integration - it is the most simple method.
I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient.
One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price.
If you have lack of functionality, you can use widgets, located in the settings menu.
I prefer amoCRM to all other CRM systems for small and medium segments of business.
Vantagens
Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.
Desvantagens
Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales
Resposta do QSOFT
Mr. Senin! Thank you for your review!
We try to be the best for you.
- Setor: Bancos
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
An accurate and precise tool; lessened computation and data errors
Avaliado em 19/10/2018
Vantagens
Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service.
We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.
Desvantagens
Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Ease & Economy - The powers of amoCRM
Avaliado em 03/10/2015
If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per...
If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines.
In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful.
Pros
- In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications.
- Friendly user interface.
- Excellent mobility use.
Cons
- The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software.
- A tutorial menu would be helpful.
- Setor: Publicidade e marketing
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Convenient CRM-system for accounting transactions and customer base
Avaliado em 19/11/2018
Vantagens
I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.
Desvantagens
One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.
- Setor: Publicidade e marketing
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Convenient business management system
Avaliado em 07/12/2018
Vantagens
We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.
Desvantagens
The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.
- Setor: Software
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Automated Platform
Avaliado em 26/11/2019
Vantagens
AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.
Desvantagens
IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Service is not for everyone
Avaliado em 05/11/2018
Vantagens
We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.
Desvantagens
The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.
- Setor: Software
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Convenient to work with customers
Avaliado em 06/11/2018
Vantagens
We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there.
Desvantagens
I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints.
- Setor: Software
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Simple and clear CRM, but there are serious disadvantages
Avaliado em 27/02/2019
Vantagens
Of the many existing CRMs today, amoCRM is in my opinion one of the most simple and straightforward. It is perfect for solving basic tasks or starting, which I was able to see from my own experience. A good design and interface, there is the possibility of integration with other tools.
Desvantagens
I can safely say that amoCRM has a lot of minuses. These are security problems, unstable work, and slow support that cannot solve customer problems promptly. And one more thing - the system is not flexible enough, which is important for business.
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good CRM
Avaliado em 10/03/2018
Vantagens
The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.
Desvantagens
The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.
- Setor: Hotelaria
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Excellent CRM for medium business
Avaliado em 07/11/2018
Vantagens
We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.
Desvantagens
If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
The system is complex in mastering
Avaliado em 10/03/2018
Vantagens
We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.
Desvantagens
Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.
- Setor: Software
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Useful service
Avaliado em 18/01/2019
Vantagens
We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.
Desvantagens
In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Simple and convenient contacts database
Avaliado em 19/02/2018
Vantagens
The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.
Desvantagens
Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Reliable customer base accounting system
Avaliado em 20/01/2019
Vantagens
To account for the customer base of our company, we use amoCRM. The platform allows you to analyze and manage sales. There is an integration with the phone and the site, a good mobile application is available.
Desvantagens
The amoCRM platform does not allow for the distribution of leads into different categories. Also there is not enough tool for instant messaging with clients in the format of online chat.
- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Evgeny Kashcheev
Avaliado em 09/10/2022
Customers relationship, sales management, call control
Customers relationship, sales management, call control
Vantagens
I like interface design, it is easy to understand
Love digital pipeline features, it is magic
Desvantagens
Dashboard customization I would like to have much improved
Alternativas consideradas
Bitrix24Razões para mudar para o Kommo
Better UX design- Setor: Publicidade e marketing
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Useful system
Avaliado em 28/02/2019
Vantagens
In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.
Desvantagens
I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.