Avaliações do Kommo

Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers.
Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely:
1. Fast filling of a card of the client and all contact information;
2. Integration with IP telephony;
3. Fast statement of tasks and transfer to their other departments or employees;
4. Convenient integration with email marketing by mail on client base;
5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.;
6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program;
7. At the end of day quickly to consider and analyze work of each call center operator.
All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm.
The amoCRM program is ideally suited for simple call centers. I recommend!

with a slight time delay come letters to the email.

Simplicity and ease of use.

Currently disadvantages not detected.

Low barrier to entry

not work with documents

I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.

If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.

We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.

Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks.

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.

There is no option that would provide the ability to track the current progress of the project. Technical support service often responds too long.