Kommo

Ferramenta de vendas baseada em mensageiro para PMEs e empreendedores

Classificação geral

4,4 /5
(145)
Relação qualidade/preço
4,5/5
Recursos
4,3/5
Praticidade
4,4/5
Suporte ao cliente
4,3/5

88%
dos usuários recomendam este app
Classificar por

145 avaliações

Илкин
Classificação geral
  • Setor: Vinhos e licores
  • Fonte da avaliação

Classificação geral

  • Praticidade

Sales automation

Avaliado em 16/12/2015

Our company has been using the system for automation of sales , because it is very convenient.
With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the
business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Vantagens

Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers.
Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

Desvantagens

amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Resposta do QSOFT Traduzir para o Português

Dear Ilkin! Thank you for review!
We are very pleased that you so highly value us!

John
Classificação geral
  • Setor: Indústria farmacêutica
  • Porte da empresa: 10 000+ funcionários
  • Usado Outro durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

An efficient tool for sales management.

Avaliado em 06/08/2018

Vantagens

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Desvantagens

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Alisa
Classificação geral
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Useless technical support

Avaliado em 24/02/2018

Vantagens

I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

Desvantagens

The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

Alex
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Functional Sales Management System

Avaliado em 01/01/2019

Vantagens

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Desvantagens

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

Polina
Classificação geral
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

For a long time I've used this CRM service

Avaliado em 14/02/2018

Vantagens

Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Desvantagens

Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

Grace
Classificação geral
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Good CRM

Avaliado em 10/03/2018

Vantagens

The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

Desvantagens

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

Jakub
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Excellent customer service

Avaliado em 08/11/2018

Vantagens

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

Desvantagens

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Sergei
Classificação geral
  • Setor: Pesquisa de mercado
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

I am the head of call center

Avaliado em 25/12/2015

I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

Vantagens

Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely:
1. Fast filling of a card of the client and all contact information;
2. Integration with IP telephony;
3. Fast statement of tasks and transfer to their other departments or employees;
4. Convenient integration with email marketing by mail on client base;
5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.;
6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program;
7. At the end of day quickly to consider and analyze work of each call center operator.
All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm.
The amoCRM program is ideally suited for simple call centers. I recommend!

Desvantagens

with a slight time delay come letters to the email.

Виталий
Classificação geral
  • Setor: Publicidade e marketing
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

I recommend to all companies for the division sell and maintain the client database.

Avaliado em 14/12/2015

We are a digital agency and the process of selling our services
is a key element in the development of the whole company. Before moving on amoCRM
tried other systems, but without much success. After the introduction of amoCRM to our company, the average
efficiency of sales increased by 15% and total revenue by more than 20%.
Just want to point out the simplicity and ease of use of the system.
New managers who come to us in the company master this program in a matter of hours and
have been working there almost since the first day.
And I like the head very convenient to manage Analytics and sales statistics.
I recommend to all companies for the division sell and maintain the client database.

Vantagens

Simplicity and ease of use.

Desvantagens

Currently disadvantages not detected.

Resposta do QSOFT Traduzir para o Português

Dear Vitaly! Thanks for review!
We are very pleased that our system can help you improve business performance!

Виталий
Classificação geral
  • Setor: Internet
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente

amoCRM - a single workspace

Avaliado em 15/12/2015

Since the beginning of this year, we use the amoCRM in our sales department.
The first time was certainly uncomfortable , but thanks to webinars and documentation, staff
involved in the work with the product within two weeks. Functional of the system covers work with the client and lead since the first treatment to completion of the transaction.
I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Due to the wide functional external API amoCRM we integrated with the infrastructure of the company, so saved ( in a number of things to tens of minutes ) on types of operations.
The missing functionality is compensated by third-party widgets, which amoCRM provides on the settings page. I recommend amoCRM to work with clients - amoCRM - a single workspace.

Vantagens

Low barrier to entry

Desvantagens

not work with documents

Resposta do QSOFT Traduzir para o Português

Dear Vitaly! Thanks for your review.
We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system.

Sylvie
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

The platform supports working with popular social networks

Avaliado em 23/12/2019

Vantagens

I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Desvantagens

Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

Olga
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Convenient linking of deals to contacts

Avaliado em 01/12/2018

Vantagens

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Desvantagens

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Felix
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Needs to be fixed

Avaliado em 22/05/2019

Vantagens

Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone.

Desvantagens

Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts.

Resposta do QSOFT Traduzir para o Português

Hey Felix,

Thanks for your sincere feedback!

We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you.

We strive to prevent system breakdowns and will continue to do so for you!

Dasha
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great Automated Platform

Avaliado em 26/11/2019

Vantagens

AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system.

Desvantagens

IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals.

Dan
Classificação geral
  • Setor: Pesquisa
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Good option for keeping orders

Avaliado em 11/10/2018

Vantagens

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

Desvantagens

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Sam
Classificação geral
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Saves time, increases efficiency

Avaliado em 19/02/2018

Vantagens

Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

Desvantagens

But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

Adam
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Excellent CRM for medium business

Avaliado em 07/11/2018

Vantagens

We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.

Desvantagens

If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.

Colin
Classificação geral
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

The system is complex in mastering

Avaliado em 10/03/2018

Vantagens

We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Desvantagens

Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

Daria
Classificação geral
  • Setor: Software
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Useful service

Avaliado em 18/01/2019

Vantagens

We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

Desvantagens

In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

Anastasiia
Classificação geral
  • Setor: Software
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Excellent system with incompetent support

Avaliado em 15/11/2018

Vantagens

Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

Desvantagens

To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

Justina
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Convenient system

Avaliado em 10/01/2019

Vantagens

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Desvantagens

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

Rony
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

The support service is not competent enough

Avaliado em 11/12/2018

Vantagens

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

Desvantagens

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

Maxim
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Multifunctional platform

Avaliado em 20/12/2018

Vantagens

Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.

Desvantagens

Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks.

Sitdikov
Classificação geral
  • Setor: Internet
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Flexible settings

Avaliado em 23/12/2015

I have a great experience in working with CRM systems. But i have to choose. amoCRM.
amoCRM - convenient and low-price system, that allow you to increase you incomes.
amoCRM provides you wide amount of functions, which can make your work with customers
easier and better. Just try it!
We could see activities of every sales manager in dept., could have information about our entire sales dept.

If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.
I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales.
Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over
the world. I recommend to try amoCRM to everyone, who is interested in profit and business development.

Vantagens

Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient.

Roman
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Excellent service with slow support service

Avaliado em 28/02/2019

Vantagens

I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need.

Desvantagens

There is no option that would provide the ability to track the current progress of the project. Technical support service often responds too long.