
Act!
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702 avaliações

- Usado Diariamente durante Mais de dois anos
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Awesome integration with other apps.
Avaliado em 22/05/2018
Vantagens
I'm able to integrate with MS Outlook, and sync within my Ipad and Google phone. Your costumer support is awesome with it's followup and addressing and any issues I may have. Deserves more than 5 stars!
Desvantagens
Software pricing is becoming an issue as less expensive models are out there that competes with Act. Need to consider reduction pricing for those loyal customers like myself since 2006. Needs to come up with a better less tedious way of merging contact duplicates.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
ACT! for NGOs
Avaliado em 22/04/2021
I generally find ACT! basic but easy to use. You find there what you need - particularly the database management.
Vantagens
I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.
Desvantagens
ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.
- Setor: Bancos
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Fonte da avaliação
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- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Awful experience with Act!
Avaliado em 18/06/2014
Vantagens
There is absolutely nothing I like about this software.
Desvantagens
Zero functionality. It can't pull any reports that are meaningful. When I think I can pull a report that is meaningful, I realize the data isn't even correct. It has almost no dynamic features; for instance, it can't update data by pulling it from another source; it has to be manually changed, which leads to errors. Also, Act! web premium only works if you have a really high quality internet connection. For example, we have 100MBPS internet; however, the speed is very inconsistent, which causes the Premium web version of Act! to constantly crash every time the internet slows down, while any normal web app would continue to load, or try to load, or just slow down. But Act! doesn't have that functionality; it just crashes, becomes unresponsive, and doesn't save any of the data you just input. When you restart your browser, it makes you sign in again. Also, almost no functionality is available on the web app; you can't delete contacts on the web version; you cannot import anything into the web version, and you can't manipulate any data. You can only input completely new data. It's literally awful.
Contacts don't link well with groups or 'companies.' If you have seven people working for the same company and that company moves offices. If you change the address to that company, you have to individually change those seven people who work there.
But the worst feature is the importing tool. You can't import in any 'advanced' way at all unless you pay for an importer tool, which you can't be sure will work for you. When talking with our third party Act! customer service person, I asked if I could try the import tool to make sure it did what I want before I bought it, or if I could have him try it for me to make sure it worked, and he said "No. There is no way to provide that service."
When asking a simple question like, "So your input tool didn't find the duplicate contacts and just imported 700 duplicates. Is there a way to delete the duplicates all at once? Because all I see is an option to delete the duplicates one by one?" they told me there was no way to do it but that they would charge me to have them delete them for me. And I was quoted at an over 50 hour project quote, for something that took me one minute to do. So I just restored my backup file and started over.
Also, I purchased a duplicate removal tool that was developed by a third party software company, and I thought it would work great, but it turns out that half of the contacts in the system had been uploaded with their full name as one fiedl and the other half with their first middle and last name as different fields. There is now way to differentiate this in ACT because it displays them the same way, so it merged all of the John's into one John contact. So again, I had to restore to a backed up database.
The Swiftpage integration is awful. The only way I am able to use Swiftpage to any success is to export every single email, name, and address in Act! into an Excel spreadsheet, remove any duplicates, sort by region or the way I want to set up groups to email blast in Swiftpage, go to the actual swiftpage6.com website and upload the spreadsheets into Swiftpage manually. The Swiftpage email marketing HTML editor is also pretty bad. You can write beautiful HTML to display a great email, but Swiftpage mutilates the code in ways no one could ever understand. I am a professional coder - javascript, html, css - and it takes me hours, sometimes days, to design a marketing email that displays correctly in any sort of email client. In fact, it doesn't even ever look great when it's done, even after all the hard work. I would highly recommend any other email marketing company other than Swiftpage.
I was on hold with a Swiftpage rep once for over three hours to find out why my email blast which was supposed to be sent by 10AM was still in the queue by 7pm. It actually didn't go out till almost midnight, and we had a 3% open rate, when we normally have a 15% open rate with other email marketing software.
Please, please please do not buy this.
With a database as important and large as mine, it's going to be extremely hard to switch to another software without major delays in service. The company has used it since 2002, and there is a lot of important data that needs to be imported into to a new system. It's going to cost a lot of money to do, and we will do it, but I just pray and beg that no one else ever has to be in the same situation that I am in if they don't have to be.
- Setor: Fabricação elétrica/eletrônica
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
My Most Important Sales Tool
Avaliado em 08/03/2023
I utilize ACT's calendar to organize my day and I keep notes in the NOTES section for all communications with the contact. I also use Marketing Automation but just started using it last year.
Vantagens
The CRM is easy to use and one can learn how to use it very quickly. Act keeps up with the changing times and provides the tools that a sales person needs to optimize his/her performance. Introduction of Marketing Automation was an added bonus that provides a sales person with more power to find leads
Desvantagens
The pricing has risen over the years to the point that I feel it is now on the high end of the spectrum. I probably utilize only 20 - 25% of all the ACT features; but I'm paying for a software program that can accomplish more than what I need. I started with the original ACT when it first came out (forgot how many years ago) and it had a very attractive price at that time.
Resposta do Act! Traduzir para o Português
Thank you, Ken, for your feedback. We are happy to hear that Act! is helping your business and that the Calendar and Notes features are especially useful to you. We are excited that you have begun using Act! Marketing Automation and wanted to share these resources to help you leverage its powerful capabilities to create landing pages, capture leads, and nurture prospects and customers. Please check them out at https://www.act.com/resources/act-marketing-automation/.
- Setor: Escritório de advocacia
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product, a lot of capabilities!
Avaliado em 28/10/2019
Great! I have zero complaints. I do need to take some time to learn more functions but that is on me, not the program.
Vantagens
Ease of use. I have used it in the past so familiarity.
Desvantagens
The remote app is not as user friendly as some I have seen but it works.
- Setor: Pesquisa
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Beware! Do Not Purchase this Product! Waste of Time!!!
Avaliado em 21/01/2021
I had a horrible experience. I paid for ACT standard ($40). Features such as call list and hot sheets were not available although it was it came as a stand feature on their website. This web-based software had the following problems:
1. Uploading contacts from CSV file.
2. Marketing automation does not give a call list.
3. Bounce backs and unsubscribes are very difficult to find.
4. The features that are touted for ACT! CRM standard did not exist.
I cancelled the subscription after 1 week. The sales office said that I would have access until February 11, 2021. One day after my cancellation, I could not access my data. I called sales, then technical support and stay on the telephone for 35 minutes to get the issue resolved. After I finally gained entry, my email campaign had disappeared.
Save yourself some time and heart ache. Do not use this software.
Vantagens
There is nothing good or helpful about this software.
Desvantagens
The trial is not really a trial because you cannot see how their marketing automation works.
Alternativas consideradas
Agile CRMRazões para mudar para o Act!
I chose ACT! because I had previously used this software. However, I used this software when it was own by Sage Software.
- Setor: Construção
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 5.0 /10
ACT was the best back in the day
Avaliado em 25/03/2022
It was a great program at the time. I really liked it but grew out of it when it wasn't being updated as quickly as the rest of the internet.
Vantagens
I loved ACT when I used to use it. It was by far the best CRM at the time.
Desvantagens
Last time I used ACT and granted it was many years ago, it wasn't cloud based. At one point my computer crashed and I lost my entire ACT database that hadn't been backed up in the last few weeks. I was devastated and decided I had to switch to something that was in the cloud.
Resposta do Act! Traduzir para o Português
Hi Rick, Thank you for your review and feedback! We love hearing from our customers and hope you'll check out our Act! cloud platform at https://act.com/customizable-crm-and-marketing-automation/.
Kind regards,
The Act! Team
- Setor: Imprensa
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
My Review
Avaliado em 29/07/2022
Vantagens
Marketing automation is easy to use and tracks email quite well.
Desvantagens
A lot of marketing emails don't get through to clients. I have to send the emails to myself and then resend it to the client.
Resposta do Act! Traduzir para o Português
Hi Gerald Thank you for letting us know about your email send issue - this is not the experience we strive to provide our customers. Please reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.

- Setor: Hospitais e Saúde
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
It is a useful application if you are a solo individual not needing integration.
Avaliado em 28/11/2017
Vantagens
There seems to be a lot of functionality and ability to work in-depth with contacts and the information provided with the contacts.
Desvantagens
It is not easy to have more than one person work off of the same database and keep everything integrated. We sync with Gmail and at this time it only allows for one account to sync email messages. We can sync the contacts to multiple accounts with the help of a third party software but only one for the Gmail messages.

- Setor: Hardware
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Its okay - there are better cloud based options...
Avaliado em 04/12/2018
I am the admin and a user as I am in ti everyday. I administer users and do training.
Vantagens
Easy to use - feels familiar even on first use and isn't hard to get started.
Desvantagens
Cumbersome and slow. Once you start getting thousands of contacts in the system get use to watching the hourglass. Server needs to be restarted weekly. Their cloud based solution is lacking in features and not as mobile friendly as other options.
- Setor: Serviços jurídicos
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Act! is a flexible tool to track data the way you want to see it.
Avaliado em 21/05/2019
Act allows us to manage a vast database of over 85,000 contacts and 15,000 companies, as well as over 100,000 Table records between the two, with ease. Any information we need to find or update with these records is as easy as it gets, and makes our customer service team's jobs a relative breeze. There are hiccups here and there, especially with newer features to the program, but there's never been any issues that interrupt work or cause data loss, and the tech support available is very handy at resolving any issues we might have.
Vantagens
Everything in a Contact or Company record's layout can be customized, moved around, hidden on a per-user basis, and otherwise manipulated however your organization needs it to be. My company makes heavy use of this feature, having multiple team-based layouts that present the most important data to those teams prominently. We also greatly enjoy the software's ability to perform advanced queries on the data that can be saved and re-run with a single click to provide accurate reports and drill down to specific needs in moments.
Desvantagens
There are quite a few features that feel incomplete or at least not fully integrated. For example, the software comes with the ability to create and Mail Merge templated emails that imports information like a contact's name, and the Smart Tasks feature allows you to automatically perform certain tasks including sending an email to a contact, yet for some reason you can't do both - that is, you can't set a Smart Task to perform a Mail Merge to a templated email and send the result, meaning that the automated emails cannot contain information personal to the contact such as their name.
- Setor: Alimentação e bebidas
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Constant glitches, awful customer service
Avaliado em 11/09/2014
Vantagens
At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!
Desvantagens
This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more.
After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help.
Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money.
As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence.
I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee.
The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.
- Setor: Consultoria de gestão
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I may be prejudiced but I love this product
Avaliado em 09/10/2017
I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act. Act has all the power of the "bigger" players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support.
I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge. Another reviewer complains that you can't merge to over "50 contacts;" that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took "days" to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.
Vantagens
Perfect fit for mid-sized businesses. Great price point. Only truly hybrid solution that allows you to use Act both on your desktop and in a hosted environment.
- Setor: Serviços financeiros
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Long time user
Avaliado em 08/03/2023
I use ACT 10 hours a day, but it is clunky.
Vantagens
I understand the interface because I have used ACT daily for over 30 years.
Desvantagens
ACT does almost everything poorly. It does not sync with multi-user unless you call support. You cannot move your data out of ACT onto a competitive product. They keep raising the price of support. I have tried all three different mass email programs they have offered over the years, but none of the mass email systems worked. The email system required support from ACT to make them work, and still a major problem. I have used ACT for over 30 years, have 10K contacts, and I cannot leave ACT. If you have not bought ACT, do not. If you are going to work on this everyday, pay the money and go with SalesForce.
Resposta do Act! Traduzir para o Português
Kris, Thank you for letting us know about your issues with marketing automation- this is not the experience we strive to provide our customers. We hope you'll give our Support team another try. Please reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.
- Setor: Automação industrial
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Avoid this software!!
Avaliado em 16/06/2020
Support is brilliant, product is awful, the developers are changing features all the time, it has many incompatibility issues with outlook and web browsers, in all the time we have had it we have had to rely heavily on support to fix things every single year. I don't know why I have stuck with it for so long.
Now they have done an update, removed the option to individually record email history so you have to record nothing or record everything coming in and out of your emails which clearly is not desirable!
the task box is small and basic which is how we track work in progress, the pop up calendar only pops up some of the calendar so you have to manually expand it to see the whole month.
when you update tasks and click ok to save it doesn't always save your information so when you go back into your task everything you have just updated isn't there, intermittent issues like this all the time.
Vantagens
Now it is on the cloud rather than desktop version we don't need to synchronise as this never worked properly anyway
Desvantagens
they are removing useful features every year to the point it becomes a glorified database, it always has technical issues of some description. they fix one thing and break another.
It is very limited in what it can do, looks ok on the outside but when you come to use it you find that it is so limited it is difficult to make it work effectively.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
ACT functionality in 2019
Avaliado em 05/04/2019
Functional software for contact and opportunity management that has been in use for over 20 years with a consistent interface. All contact management software requires a learning curve to effectively use the software. My consulting clients do not use the marketing component of ACT, so those features have not been evaluated as of yet. ACT has gone through a number of owners, and the current owners seem to be putting in the effort to keep pace with Microsoft Outlook. Quickbooks integration could still be better though, but cooridnating with third party vendors will always be a challenge.
Vantagens
Consistent interface through the years, reliable functionality and easy to resolve simple issues. Even in a small business, hosting the database on a consumer grade PC and operating system still provides a functional and fast connection. The ability to create an offline database that can then be synced with the master database is very useful for laptop users.
Finally in ACT 2018/2019, the interface between Outlook 365 (aka Outlook 2016) and ACT! is finally more reliable.
Desvantagens
The time it takes to create a large offline database seems way to slow. Some troubleshooting issues require support from ACT!. I strongly recommend a support plan with ACT!
- Setor: Semicondutores
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
2021 ACT v22 Review
Avaliado em 07/01/2021
Overall, from 1991 up until summer 2020, has been pretty seamless using ACT and upgrading from previous versions to current versions. The last v22.0 upgrade I installed, gave me the impression that someone at ACT was more concerned about getting their bonus and 'rushing' out this new version, than making sure an 'error free' product was released. This combined with the elimination of service contracts, gives the impression they're going to "milk the cow" and end up closing up the business and leaving customers stranded.
Vantagens
Familiar as I have been using ACT since 1991, starting with v2.0 and now have v22.1.
Desvantagens
ACT worked 'great' up to and including v21. Since the release of v22, I get ACT "NOT RESPONDING" messages 6-8x per day and need to completely reboot my laptop. Also with v22, I have randomly and periodically had (2x) my template for Contacts changed/rearranged. This combined with the elimination of service contracts, makes using ACT and potentially upgrading to the next version of ACT "unattractive".
- Setor: Publicidade e marketing
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Act is great for marketing
Avaliado em 29/12/2022
Our marketing team is virtual and located all over the US. We use Act for all our marketing accounts. Our administration uses Act for business development as well as our marketing team for each and every campaign.
Vantagens
We have been using Act for 18 years. It's a nice product with as many bells and whistles thats needed for a CRM. Its easy to implement and set up databases. It has the necessary features for analytics and reporting for clients.We plan to upgrade to an Act cloud version soon.
Desvantagens
The only feature I would like to see added would be an internal voip so that you could hit the call button and Act would dial automatically.
Resposta do Act! Traduzir para o Português
We love hearing from our customers, Tracy! Some of our favorite features have come from the suggestions of power users like you! We invite you to please submit your feature request by visiting this URL.
https://app.smartsheet.com/b/form/5833907456404e3d99cb5c440433f6a0
Thank you!
- Setor: Serviços meio ambientais
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Act is a great CRM for the cost
Avaliado em 12/12/2022
Vantagens
Act is vert easy to use and customize to the users needs. Very little training is required for new users
Desvantagens
None it is a very good CRM for marketing purposes
Resposta do Act! Traduzir para o Português
Thank you, Mark! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story.
It's easy - just paste this link into your browser to get started. https://www.act.com/success-stories/
Thanks again for sharing and we wish continued success to you!
- Setor: Seguros
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
"Get Your Act Together"
Avaliado em 29/01/2019
I am keeping my Insurance and Retirement Planning business running with it and I believe I first started using ACT in 1994. The basic functions that I use it for are easy to learn and use. I sure wish I would have had the chance to take courses on ACT, Excel, etc... while in college but when I graduated in 1979 there were no such things.
Vantagens
What's not to love? It keeps my contacts names, numbers, addresses, emails, etc... sorted. I can mark/tag them for different groups, find them, note them, write them, sort them... I can schedule me calls, meetings, to-do's with alarms to remind me. I LOVE MY ACT!
Desvantagens
The only reason for the 4 stars is because this software will do so much and I being age 60 and not growing up with computers all thru school... I am probably not doing one tenth of what I could be doing with ACT and yet it is still a LIFESAVER! Without ACT, I would NEVER be able to keep my "ACT" together... lol.
It makes me feel a little incompetent knowing there is SO MUCH MORE it could do for me if I knew how to do it.
- Setor: Serviços jurídicos
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Product Great but Tech Support Stinks
Avaliado em 29/01/2019
I've been using Act! since the early 1990s, in three different industries. For the first industry, it increased my close ratio of willing qualified buyers from around 80% to over 95%. In the second and third industries that metric was not easily measurable because of long relationship lead times, but it dramatically assisted efficiency.
Vantagens
Ease of use, flexibility of design, reports, ability to track relationships across multiple contacts, and mass mailing abilities
Desvantagens
Seems a little unstable at times for some features, and tech support is a game of Russian Roulette with perhaps one person in 10 who can troubleshoot a problem and fix it. The rest seem to be untrained, seem to have no analytical skills or trouble shooting abilities, seem to be reading off knowledge base scripts, and often make or recommend changes that end up making matters even worse. The product is WONDERFUL when it works properly, which is most of the time. But lookout for 2-7 days of downtime if you hit that problem that is too much for the low level tech support people.
- Setor: Serviços financeiros
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
ACT! 19 much better than 18
Avaliado em 01/02/2017
Have been an ACT user for over a decade. Works well, but syncing with Outlook and Gmail has been rough. Version 19 is much better, but still needs some work. It would be nice if ACT provided tech support for the first 90 days without paying all the time. Also would like to see contact photos added as it is in Outlook.
Vantagens
Organization and logic
Desvantagens
Syncing with Outlook and Gmail can be difficult.
Resposta do Act! Traduzir para o Português
Hi Fred,
Thanks for your review!
Did you know it is possible to add a photo to an Act! contact? You can edit your contact layout to include a picture field. Once this has been added, you can display any photo you like within the field.
Regarding the Outlook email history attachments, there is an icon that looks like an envelope with a red X which will display in your taskbar if there are some emails which have been sent but not attached to an Act! contact. This is intended to notify you that these histories will be missing and will give you the option of manually choosing a contact to record them to, or creating a new contact from the info provided.
If you have any further questions about Act! or are looking for advice, check out our Community Forums: https://community.act.com
- Act!
- Setor: Editoras
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
VERY DISSATISFIED!
Avaliado em 06/01/2020
Upgrade were not announced, and the proposed changes not described. Initial bugs wouldn't even allow it to load! There are still bugs with things as basic as the notes section that ACT has been unwilling to address least of all fix!
Vantagens
Initially I wanted to use the program because I had used it a decade ago and found it easy to use and customize. It has changed and I ended up having to hire a consultant for everything.
Desvantagens
As mentioned, I have worked with ACT off and on for two decades. Their most recent "upgrade" has been filled with bugs and a lack desire to fix them. My consultants have been inundated with complaints they have passed on to ACT with no response. Plus, they lack basic integration with excel or outlook. What!?
Contact management programs are a competitive software. ACT is both more expensive than most, not user friendly and lacking in function and basic customer service.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Fits my business well
Avaliado em 15/04/2020
Does what I need and what I expected when I purchased it.
Vantagens
Flexibility to set ACT to support different operations in my business.
I heavily customise the fields.
One version is my HR system. It beats Sage 50 HR for me
Desvantagens
Difficult question. It does what U require.
If I am being critical, it could do with faster search routines. Also reporting is a bit dated.
- Setor: Atacadistas
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
The worst customer support ever!
Avaliado em 05/01/2023
We have used ACT in its various forms since 1995. The current version in particular the Marketing Automation is very unstable and we have wasted hours of downtime with ACT technical support with no resolution. ACT now admit that other customers have problems with their marketing automation. Despite this we have been waiting 3 months for it to be fixed only to be told that its our problem not theirs!
Vantagens
When the software works it is good but the support from ACT is the worst we have ever experienced.
Desvantagens
Act Marketing Automation does not work. We have battled with trying to get this working for over two years with appalling customer support and still no resolution.
Resposta do Act! Traduzir para o Português
Darren, we're sorry that you're experiencing this problem and understand your frustration. Our Escalation Specialist and your IT team have spoken and agreed on a plan to move this situation forward. We are confident this will be the solution.