Avaliações do Lodgify

Lodgify
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1119 avaliações
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Treino Online excelente
Avaliado em 19/01/2025
A experiência foi boa. A ajuda online no onboading foi excelente. As instruçōes tem textos...
A experiência foi boa. A ajuda online no onboading foi excelente. As instruçōes tem textos demasiado longos. E os videos são chatos porque explicam tudo o que o lodgify oferece (o que já se sabe, pois por isso se fez o contracto) e não monstram como fazer o que se pretende.
Vantagens
O onboarding e a maneira fácil de gerar a página individual
Desvantagens
Não estar claro que a ligação com as plataformas (airbnb e booking) não funciona se formos nós a fazer com o ical link. Essa informação faltou e fez-me perder muito tempo à procura de resolver os problemas, que por isso ocorreram.
Resposta do Lodgify
Hi Maria,
Thank you for your valuable feedback! We're thrilled to hear that the onboarding and ease of generating individual pages were helpful to you. We also appreciate your comments on the online training and will take them into account to improve the clarity of our instructions.
We’re sorry to hear about the confusion regarding the platform connection with the iCal link. We understand how frustrating that must have been, and we'll work on providing clearer information to avoid similar issues in the future.
If you ever need anything, please feel free to reach out.
Best wishes,
The Lodgify Team

- Setor: Imobiliárias
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Lodgify review
Avaliado em 20/03/2023
Ease of use, no more going into three different booking sites so make changes
Ease of use, no more going into three different booking sites so make changes
Vantagens
Pricing, being able to keep pricing unified among different listings
Desvantagens
I haven't been using it that long, but I wish the calendar would show me the whole month view as in a regular calendar not this horizontal bar so that I can have a bird's eye view of my bookings for a specific month
Resposta do Lodgify
Hello Mary,
Thank you for sharing your review of Lodgify. It's great to hear that you are finding the pricing feature helpful in keeping your pricing consistent across different listings. I understand that you would like to see the entire month's view in the calendar, and I will pass your feedback along to the Lodgify team for consideration.
It's also great to hear that you find the platform easy to use and that it has saved you time by consolidating your bookings into one place. If you have any further feedback or suggestions for improvement, please do not hesitate to share them with us.
Best wishes,
The Lodgify Team.
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Our Success with Lodgify
Avaliado em 13/05/2024
Very positive and professional - from sales, to onboarding, to post-launch to all the support from...
Very positive and professional - from sales, to onboarding, to post-launch to all the support from the team. I want to thank the team for the best combo of holding our hand and pushing us to ensure we transitioned in the timeframes needed.
Vantagens
We chose Lodgify for it’s multi-channel support, remote lock integration, website builder and mobile phone support — all that was delivered as expected. In addition, the onboarding and post-launch support, as well as customer support has exceeded our expectations!
Desvantagens
There are a few features we hope to seem come more quickly in the roadmap, including support for sms/text messaging (this is how most folks prefer communicating) and some additional options on payment policies. We also would prefer an easier approach to handling phone reservations, as we do have guests who prefer to give us all their info over the phone and have us make it for them, versus online.
Resposta do Lodgify
Hi Catherine,
We're thrilled to hear about your success with Lodgify! Thank you for highlighting the features that have been instrumental in meeting your needs. It's fantastic to know that these aspects have lived up to your expectations.
We appreciate your feedback on additional features you'd like to see, such as support for SMS/text messaging. Rest assured, we take user feedback seriously, and our team is continuously working to enhance our platform to better serve your needs.
Thank you for choosing Lodgify, and we're excited to continue supporting you as you grow you grow your business. If you have any further suggestions or questions, please feel free to reach out to us anytime.
Best regards,
The Lodgify team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent service!
Avaliado em 14/02/2025
Supportive staff who are incredibly knowledgeable and eager to help!
Supportive staff who are incredibly knowledgeable and eager to help!
Vantagens
Makes managing multiple platforms much easier!
Desvantagens
Getting everything set up on the new website required a lot of time and focus, but it was all well worth it!
Resposta do Lodgify
Hi Shannon,
Thank you for your fantastic review! We’re glad to hear that Lodgify has made managing your platforms easier and that our support team has been helpful along the way. We understand that getting everything set up takes time, but we’re thrilled that you found it worthwhile. If you need any further assistance, don’t hesitate to reach out!
Best wishes,
The Lodgify Team
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Recently joined Lodgify and so far so good
Avaliado em 09/02/2024
So far so good, the onboarding assistant [sensitive content hidden] was outstanding, and generally...
So far so good, the onboarding assistant [sensitive content hidden] was outstanding, and generally very clear and proactive, she was able to answer all my questions. I
Vantagens
The visual interface of Lodgify is very easy to view and therefore navigate around, we are still early days in transitioning to this platform. The onboarding process with [sensitive content hidden] was very good, she was excellent.
Desvantagens
Since fully onboarding I can see it does have several limitations, there is no invoicing system which is highly inconvenient, unable to edit the order of the listings making it confusing for us to manage our site and bookings, the sync process distorted all the images, it would be good to be able to catergorise images of the general property and facilities and individual rentals so we dont have to have repeition in the listings that show on the website .
Alternativas consideradas
HostawayRazões para mudar para o Lodgify
Cost and visual interface played a role in it and i gathered feedback from other rantal property usersResposta do Lodgify
Hi Michelle,
Thank you for taking the time to share your feedback with us! We're delighted to hear that your onboarding experience was excellent and that you find the visual interface of Lodgify easy to navigate.
Regarding the limitations you've encountered, we appreciate your insights. Our team is continuously working to enhance the platform and address areas for improvement.
Your feedback is invaluable to us as we strive to provide a seamless experience for our users.
If you have any further suggestions or questions as you continue to explore Lodgify, please don't hesitate to reach out to us. We're here to support you every step of the way!
Best wishes,
The Lodgify Team
- Setor: Ócio, viagens e turismo
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A platform for connecting everything you need!!
Avaliado em 20/12/2024
So far, this has been a fantastic experience and really helped me with the professionalism of my...
So far, this has been a fantastic experience and really helped me with the professionalism of my web presence
Vantagens
Step-by-step instructions to configuring my channels and building my website
Desvantagens
I don’t like that I cannot edit a nightly rate inside of a quote without changing the overall nightly rate
Alternativas consideradas
GuestyRazões para mudar para o Lodgify
It was easy to get started on the free trial and then I couldn’t live without itResposta do Lodgify
Hi Lea!
Thank you for your thoughtful feedback! We’re thrilled to hear that Lodgify has helped enhance the professionalism of your web presence and provided an easy-to-follow setup experience for your channels and website.
We appreciate your input about editing nightly rates within quotes and will share this with our team for consideration. Your insights are invaluable in helping us improve!
If you need any further assistance, feel free to reach out—we’re always here to help.
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Mensal durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Low volume user
Avaliado em 24/10/2024
Has been very good for my small amount of properties. I think it could be better if I upgraded with...
Has been very good for my small amount of properties. I think it could be better if I upgraded with more automations, reports, etc, however with only 3 properties don’t know that the additional features are worth it to me.
Vantagens
Calendar syncing, website development, guest messaging, pricing options
Desvantagens
Doesn’t work uniformly with each platform is Airbnb vs Vrbo
Alternativas consideradas
GuestyRazões para mudar para o Lodgify
Lodgify was lower cost for small number of rental properties.Resposta do Lodgify
Hi Michelle!
Thank you for sharing your experience with Lodgify! We’re glad to hear that features like calendar syncing, website development, and guest messaging have been beneficial for managing your properties. We understand that as a low-volume user, you’re weighing the value of additional features, and we appreciate your feedback on platform compatibility. If you have any questions or ever decide to explore upgrades, we’re here to help!
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
So far a good start
Avaliado em 05/05/2024
So far so good. Any change is a big effort.
I do hope the too is further developing staying at the...
So far so good. Any change is a big effort.
I do hope the too is further developing staying at the edge of technolog
Vantagens
- Pipeline
- very complete
- good price-value ratio
- customer service normally quite reactive
Desvantagens
- on boarding was so-so
- limited integration to other channels and other tools (e.g. Nuki)
Resposta do Lodgify
Hi Marc,
Thank you for taking the time to share your experience with Lodgify! We're pleased to hear that you find our offering comprehensive and that you see good value in our pricing. Additionally, we appreciate your positive feedback about our customer service.
We understand your concerns about the limited integration with other channels and tools. Rest assured, we're continuously working on enhancing our platform and expanding our integrations to provide a seamless experience for our users.
We're glad to have you on board, and we're committed to staying at the forefront of technology to meet your evolving needs. If you have any further feedback or suggestions, please feel free to reach out to us.
Best regards,
The Lodgify team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Reviewing Lodgify Software as a first time user
Avaliado em 07/12/2024
Vantagens
onboarding representatives are knowledgeable and helpful
Desvantagens
i wanted another onboarding sessions and denied the request for another session. very disappointed in this because i needed more detail/instructions for making using this software.
Alternativas consideradas
Hostfully Property Management PlatformRazões para mudar para o Lodgify
i choose Lodgify due to cost comparison to Hostfully and the website sales info coupled with the sales representative give details of the advantages of using Lodgify.Resposta do Lodgify
Hi there!
Thank you for sharing your experience with Lodgify. We're thrilled to hear that our onboarding representatives were knowledgeable and helpful. We're sorry to learn about your disappointment regarding the additional onboarding session. While we aim to provide thorough initial guidance, our Support Team is always available to assist with any further questions or details you might need to make the most of our software.
We're glad you chose Lodgify and look forward to supporting you as you grow your business!
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Short term rental in lodgify
Avaliado em 20/12/2024
Vantagens
The option for Direct bookings and website builder
Desvantagens
The user experience before the onboarding. Afterwards everything went smoothly
Razões para mudar para o Lodgify
Website and direct bookings. Promotion on black fridayResposta do Lodgify
Hi Joao!
Thank you for your feedback! We’re glad to hear you’re enjoying the direct bookings option and website builder. We appreciate your honesty regarding the user experience before onboarding and are happy to know things went smoothly afterward.
If you have any questions or need assistance as you continue using Lodgify, feel free to reach out—we’re here to help!
Best wishes,
The Lodgify Team

- Setor: Varejistas
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Poor customer support and a lot of bugs
Avaliado em 08/01/2024
Vantagens
Channel manager, pricing.
Desvantagens
Onboarding is a waste of time. Synchronization problems. No Ukrainian language but Russian. You cannot see a clients photos when they send it to you and more
Resposta do Lodgify
Hi Vitalii,
We're genuinely sorry to hear about the challenges you've encountered. Your feedback is incredibly important, and we're committed to improving your experience. We'll work diligently to address the issues you've raised, especially with onboarding and language support. If you need immediate assistance or have further insights, please connect with us directly so we can assist you promptly.
Best wishes,
The Lodgify Team
- Setor: Ócio, viagens e turismo
- Porte da empresa: 2 - 10 funcionários
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Lodgify is responsible platform
Avaliado em 13/03/2024
I have amazing experience especially with your support. Because I am from Czech, and I do not speak...
I have amazing experience especially with your support. Because I am from Czech, and I do not speak english so well, our communication is just about writing..I appreciate immensely writing to a living person!!!!!!! What I really hate on similar platforms is, when is big problem I have to deal with it immediately, on other platforms robots talk to me, throw me information to read, and by the time I get to a live human, I get "burned".
When it happened initially with you that I set something up wrong, and I had to fix it IMMEDIATELY, your support helps me IMMEDIATELY, even though it may have been something I could have retrieved in the end. This is what makes Lodgify resposible platfortm. Mistakes happen. We have small bussines and we comunicate with many people, so every mistake is problem. With Lodgify I have no fear, that everything will be okay.
Vantagens
All the system of Lodgify is clear, logical, quick to operate. Everything is logically placed where it should be (and this is important, it saves time and nerves). I have tried lots of platform, and must see that I have never been so happy with system as is Lodgify. Second thing i like most is the support.
Desvantagens
Connecting with Airbnb was a bit stressful for me, but I understand that it must be this hard. Otherwise, the way you guided me through this challenging journey was the best solution :)
Resposta do Lodgify
Hi Terezie,
Thank you for sharing your experience with Lodgify!
Thank you for choosing Lodgify to manage your bookings and reservations. We're honored to be part of your business journey, and we're committed to continuing to provide you with the tools and support you need to succeed.
If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
Best regards,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Lodgify is terrible
Avaliado em 25/02/2024
It has been frustrating from the start but now that we have 4 rentals and are invested in it, it is...
It has been frustrating from the start but now that we have 4 rentals and are invested in it, it is difficult to switch to another one but I would do it in a heartbeat. Do not waste your time with Lodgify!!!
Vantagens
In theory I love the features they have but too bad they all do not function properly and have caused us to lose money on resos because of Lodgify's continued errors
Desvantagens
Everything. Their customer support is terrible. all of their features are really buggy.
Razões para mudar para o Lodgify
thought it would be better but lodgify has proven to be horribleResposta do Lodgify
Hi Jess,
We're sorry to hear about your disappointing experience with Lodgify. Your feedback is crucial to us, and we genuinely apologize for any inconvenience caused by the platform's functionality issues and our customer support. We understand the frustration caused by errors, especially when they impact your business and bookings.
Ensuring a smooth experience for our users is our top priority, and we're committed to addressing any issues you've encountered. If there's anything specific you'd like us to address or if you're considering exploring other options, please reach out to us directly. We're here to listen and assist you in any way we can.
We value your business and are dedicated to regaining your trust. Thank you for sharing your concerns, and we hope to have the opportunity to improve your experience with Lodgify.
Best wishes,
The Lodgify Team
- Setor: Imobiliárias
- Porte da empresa: Profissional autônomo
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great product for rental property
Avaliado em 28/09/2024
great! really love this product and it's ease of use
great! really love this product and it's ease of use
Vantagens
Easy to use, great customer service for rentals
Desvantagens
I wish I could get better end of year reporting/printing capability without having to pay for additional pricing
Resposta do Lodgify
Hi Cheri!
Thank you so much for your review! We’re delighted to hear that you find Lodgify easy to use and that our customer service has been helpful. We appreciate your feedback about the end-of-year reporting and will definitely take that into consideration as we continue to improve the platform. If you ever have any questions or need assistance, don’t hesitate to reach out!
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Quick & Thorough Customer Service
Avaliado em 04/01/2024
Excellent product, and customer service. Easy to navigate site.
Excellent product, and customer service. Easy to navigate site.
Vantagens
Great value & service. Great options for website setup.
Desvantagens
Would prefer other more cost effective payment options for client payments. 6 1/2 % is higher than other booking platforms.
Resposta do Lodgify
Hi Rick,
Thank you for sharing your experience with Lodgify! We're delighted to hear that you appreciate our quick and thorough customer service, as well as the value and options for website setup.
Your feedback about payment options is noted, and we're continually evaluating ways to enhance our offerings. If you have specific suggestions or preferences, feel free to let us know.
We're glad to have you on board, and if you ever need assistance or have further insights to share, don't hesitate to reach out.
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
Business Manager
Avaliado em 25/03/2024
So far so good. Again I don’t like this question. It is too early to say
So far so good. Again I don’t like this question. It is too early to say
Vantagens
So far the support has been good. I hope it stay that way.
Desvantagens
It’s expensive. It is too early to say. I don’t like this question. Let talk in 6 months and then we have enough data and user experience to answer
Alternativas consideradas
HostawayRazões para escolher o Lodgify
They can’t workout out booking integration yetSoftware anterior
Guesty LiteRazões para mudar para o Lodgify
Because they didn’t contact me in time after i filled their form requesting to join.Resposta do Lodgify
Hi Joe,
Thank you for your feedback and for choosing Lodgify! We're glad to hear that the support has been good so far, and we aim to maintain that level of service for you. We're committed to supporting you over the next few months and beyond, ensuring you have the best experience possible.
If you have any questions or need assistance as you continue to use Lodgify, please don't hesitate to reach out. We're here to help.
Best regards,
The Lodgify team
- Setor: Imobiliárias
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great property Management software
Avaliado em 10/02/2024
My onboarding experience with [sensitive content hidden] was amazing ...she was very knowledgeable
My onboarding experience with [sensitive content hidden] was amazing ...she was very knowledgeable
Vantagens
speaking to actual people when setting up
Desvantagens
The cost of the product was more than I wanted to spend
Resposta do Lodgify
Hi Nick,
Thank you for sharing your experience with us. We're delighted to hear that you found your onboarding experience amazing!
We understand that pricing is an important factor in choosing a property management software, and we appreciate your feedback regarding the cost of our product. We strive to provide value for our users while ensuring the quality and reliability of our services.
If you have any further questions or need assistance with any aspect of our software, please feel free to reach out to us. We're here to help.
Best wishes,
The Lodgify Team
- Setor: Ócio, viagens e turismo
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Above my expectations
Avaliado em 16/03/2024
Vantagens
- The onboarding process. I needed to have two sessions with [sensitive content hidden] in order to setup my website, connected external platforms like Airbnb and Booking.com, understand and setup the payments and nightly prices. [sensitive content hidden] is a fantastic onboarding specialist and helped me a lot to setup everything I needed without rushing things up because our meetings were usually running overtime.
- The option to have my own website, connect my own domain and the freedom to add pretty much everything that I need to add there.
- Sync between my website and the external platforms (Airbnb, Booking.com, etc)
- Comms, I really like the auto-replies and the emails go out to my customers.
- Season rates is a good concept.
- Lodgify Roadmap: brilliant idea! Listen to your customers and get driven by them shows the character of a company with future!
- Accepting reviews is another nice feature in place.
- I like the blog that includes article to help you regarding setup your account, website, etc, it also helps you understanding how you can promote your website (webinars) and finally to show you success stories and some brilliant examples of rentals.
- Support is also really good, helpful, descriptive and quick.
Desvantagens
- The fact that I have to calculate the weekly or monthly offer that I need to add in a flat amount because it does not accept percentage. For instance, €10 per night, €70 per week, desired weekly offer (10%), I need to add €63. I would prefer to be able to add the percentage (10%)
- I would prefer to have the option to update the prices in the other platforms (Airbnb, Booking.com, etc) and get updated back to my website and vice versa.
- It would be nice if Lodgify was proving services for promoting and advertising your website.
Resposta do Lodgify
Hi Nikolaos,
Thank you for taking the time to share your detailed feedback with us!
We appreciate your suggestions for improvements, and we'll definitely take them into consideration as we continue to enhance Lodgify.
It's fantastic to know that our roadmap, blog, and support resources have been valuable to you. We're committed to providing a seamless experience for our users and are thrilled that you're finding value in these features.
If you ever need further assistance or have additional feedback to share, please don't hesitate to reach out to us. We're here to help!
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
New and ready to go!
Avaliado em 16/12/2024
Every call has been great. My short term rentals are brand new and will be available to start...
Every call has been great. My short term rentals are brand new and will be available to start renting in January 2025. I'm excited I was able to get everything set up and I'll be able to click Publish and I'll be in business!
Vantagens
I was about to set up my account on my own, however, the onboarding call was great! Still my questions were answered and my website is ready to go?
Desvantagens
I love Lodgify.I haven't found anything I do not like.
Alternativas consideradas
HostawayRazões para mudar para o Lodgify
Price and functionality seemed much better.Resposta do Lodgify
Hi Holly!
Thank you for sharing your excitement and experience! We’re thrilled to hear that the onboarding call was so helpful and that your website is ready to go. It’s wonderful to know Lodgify stood out for you in terms of price and functionality.
We’re just as excited as you are for your short-term rentals to launch in January 2025—here’s to a successful start to your business! If you need any further assistance as you get everything ready, we’re always here to help.
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
unfair behavior
Avaliado em 07/01/2024
I purchased the professional package because it was advertised that no commissions were paid on...
I purchased the professional package because it was advertised that no commissions were paid on bookings, but then I realized that 4% commissions were applied on transactions via stripe payments. You don't read it in the terms and conditions but on the pricing page you see this commission which is called by a different name, just by hovering over the payment processing item. This is truly incorrect commercial behavior. I asked for a refund of these fees and was denied, replying that their fees are "transparent".
Furthermore, I activated Lodgify the first year at an affordable price, but on the first renewal the increase was exorbitant.
I would add that Google Vacation rentals would also be included in the professional package, but in reality this service does not work.
Ultimately the price plus the fees on each credit card transaction do not justify the usefulness for someone who has only one property like me.
But the worst thing is that the company does not demonstrate honesty in advertising zero booking commissions and then applying them using another name and without this other commission being able to be read on the prices page if not by passing over another item with the mouse.
Vantagens
building your own website is the only reason lodgify would be useful
Desvantagens
every channel has different way to manage rates. Preview rates doesn't shows the final rate you will get, because they don't consider the adjustment field you can use for every different channel. The app and the website on the cellphone has many glitches is almost impossible to use to modify when you need it because you are away from home.
Resposta do Lodgify
Hi Riccardo,
Thank you for sharing your feedback with us. We appreciate your detailed insights into your experience, and we take your concerns seriously.
We will review the points you've raised to ensure that our services meet your expectations. If there's anything specific you'd like to discuss or if you have additional questions, please feel free to reach out to our support team. We're here to assist you.
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Property Management Software (a first)
Avaliado em 21/02/2024
My experience has been in the middle a 3 or a 4. I don't feel completely lost, but I don't feel...
My experience has been in the middle a 3 or a 4. I don't feel completely lost, but I don't feel completely confident yet. I think it is a building experience and you have to trust the process. It was really frustrating at first, but the onboarding helped a lot.
Vantagens
I like that everything is now on one calendar. It was good to have an onboarding specialist because the VRBO and Stripe issues to get it set up. Airbnb was great because all I had to do was put my listings in Lodgify. It was overwhelming at first, but now I have a better handle on it.
Desvantagens
I am finding that I am getting started on building the website. I don't know exactly what to do with it, but trying to figure it out. I may have to reach out to someone to help me put it together and get it up and going. It would be nice if there was onboarding for that part, but I just need to sit down and do it.
Resposta do Lodgify
Hi Tammy,
Thank you for sharing your experience with Lodgify!
We understand that website building can be daunting, but we're here to help you every step of the way.
Don't hesitate to reach out if you need assistance or guidance as you continue to explore our features.
We're here to support you!
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Freedom & Functionality
Avaliado em 09/12/2024
Relatively new to the platform after nearly 20 years in the STR business, I am happy to be less...
Relatively new to the platform after nearly 20 years in the STR business, I am happy to be less dependent upon Airbnb and VRBO. Having my own website and being able to accept direct bookings has been a game-changer.
Vantagens
Feature set, particularly the PM modules.
Desvantagens
Needs improved experience design, particularly with workflows
Resposta do Lodgify
Hi Laura!
Thank you for your thoughtful feedback and for sharing your experience with Lodgify. We're so pleased to hear that having your own website and accepting direct bookings has been a game-changer for you! Your independence from OTAs like Airbnb and VRBO is a great milestone.
We appreciate your note about workflow design and will take it into consideration as we continue improving the platform. If you ever have suggestions or need assistance, our team is always here to help.
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Mulit-year user
Avaliado em 14/01/2024
Overall experience is great and we look forward to adding a third account
Overall experience is great and we look forward to adding a third account
Vantagens
Lodgify seems to have met all the requirements for our hospitality business. We have been utilizing this software for more than 5 years and have run into very few issues.
Desvantagens
PM modules seem to be a bit overpriced and the guides/guest app function of it is nearly worthless. The other complaint would be no in-PMS functionality for door code generation like other PMS's have built into their software.
Resposta do Lodgify
Hi Kyle,
Thank you for being a long-time user of Lodgify! We're thrilled to hear that our software has met the requirements for your hospitality business over the past 5 years.
We appreciate your feedback regarding the PM modules and the guides/guest app function. Your insights are valuable, and we'll consider them as we continue to improve and enhance our features.
If you ever have more suggestions or if there's anything specific you'd like to see in future updates, feel free to reach out. We're here to support your success and look forward to serving you for many more years.
Best wishes,
The Lodgify Team
- Setor: Hotelaria
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Review of Account Manager process
Avaliado em 01/05/2024
so far so good, i am happy with Lodgify
so far so good, i am happy with Lodgify
Vantagens
I like the support I received from the account management team who booked monthly meetings to go over any issues I may be having as a new user and think that this option could be available for longer.
Desvantagens
I sometimes find it difficult to understand how to make changes to pricings in the different platforms and to know what syncs to what platform
Resposta do Lodgify
Hi Jennifer,
Thank you for sharing your review of the Account Manager process! We're thrilled to hear that you appreciated the support from our account management team and found the monthly meetings helpful.
Regarding the challenges you mentioned about pricing changes and platform synchronization, we understand how important clarity and ease of use are in these areas. We're continuously working on improving our platform to make these processes more intuitive for our users.
We're delighted to hear that you're happy with Lodgify overall. If you ever have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
The Lodgify team
- Setor: Petróleo e energia
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Mensal durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Customer service is kind and always available.
Avaliado em 09/05/2024
Everything about the experience was excellent, including the onboarding conversations with experts...
Everything about the experience was excellent, including the onboarding conversations with experts and the excellent customer service! Although I haven't worked on Lodgify for very long, I am certain that having all of our listings on one platform will be worthwhile.
Vantagens
I enjoy using the reservation system, channel manager, and website builder. I also enjoy that I can use automated messages to engage with guests and accept money based on a percentage that I choose.
Desvantagens
VRBO is lacking a component. Prior to making a reservation, guests must still communicate using the VRBO app. Another would favour other,, more economical ways to pay clients. Compared to other booking sites, 6 1/2% is greater.
Resposta do Lodgify
Hi there,
Thank you for sharing your experience with Lodgify! We're delighted to hear that you're enjoying our reservation system and channel manager, among other features. It's great to know that you find these tools beneficial for your business.
We appreciate your feedback regarding VRBO integration and payment options. We're continuously working to improve our platform and enhance the integration with VRBO to provide a seamless experience for both hosts and guests.
We're thrilled to have you on board, and we're here to support you every step of the way. If you have any further questions or suggestions, please don't hesitate to reach out to us.
Best regards,
The Lodgify team