Five9

4,2 (467)
Escreva uma avaliação!
Software de contato e call center na nuvem

Classificação geral

4,2 /5
(467)
Relação qualidade/preço
4,1/5
Recursos
4,1/5
Praticidade
4,2/5
Suporte ao cliente
4,3/5

83%
dos usuários recomendam este app
Classificar por

467 avaliações

Tatiane
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

sistema call center

Avaliado em 07/10/2023

otiMo facil de aprender

otiMo facil de aprender

Vantagens

Bom gostei do sistema fácil de usar , tem bastante recursos

Desvantagens

bom as vezes o sistema fica fora do ar mas volta rapidamente.

Aditya
Aditya
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Best for inbound call processes

Avaliado em 08/01/2023

We used this daily for inbound and outbound call process. Didn't use any other so no comparisons...

We used this daily for inbound and outbound call process. Didn't use any other so no comparisons but the UI was really simple with well defined tabs and a whole contact list.Once the agent got a call, it beeped to let the person know that he has got a call. However, there were real time updates as well over the manager's screen where he could see who is on call and who is on break which was helpful in managing the workflow throughout the day.There were call drops at times or no voice due to some network issues but overall it performed well.

Vantagens

Simplest UI with well defined tabsDisplayed everything important on screen, call time and everything elseManager/supervisor panel had a detailed information and helped in managing work flow

Desvantagens

If there was a little bit of network trouble, the call dropped or there was no voice from the other end. Had to restart the station at times.

Wei Jie
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Cloud Contact Center Solution for Ever Changing Business Need

Avaliado em 15/06/2022

Ease of deployment and expansion based on ever changing business need.

Ease of deployment and expansion based on ever changing business need.

Vantagens

Flexibility to expand and downsize the capacity

Desvantagens

Lack of Coverage and Support in certain region and countries outside US.

Helen
Classificação geral
  • Setor: Mídia digital
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Five9 Wizard

Avaliado em 12/12/2022

We were able to realize that we had an issue with ACW and Hold time throughout our department that...

We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a negative impact on our customer experience. With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience and ultimately customer loyalty.

Vantagens

I love the reporting capabilities that five9 provides. There's so much data. From handle time, ACW, Hold time, Idle time, whether or not an agent disconnects first, etc. The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your team.

Desvantagens

Connection issues cause frequent system issues. Dropped calls and missing call recordings are common issues.

Farah
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 201 - 500 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Five9 - for me it’s rating at 9

Avaliado em 30/06/2021

Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin...

Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin it’s straight forward and easy to setup

Vantagens

Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor

Desvantagens

Wallboard feature to share data as a link is required
New Integrations with newer brands are required
customizations take longer to build

Alternativas consideradas

ZIWO

Razões para escolher o Five9

Cloud contact center solutions are better in five9

Software anterior

Webex Suite e Genesys Cloud CX

Razões para mudar para o Five9

Standards of operations Security Service
Kimber
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

If you want the best...

Avaliado em 01/10/2019

The overall experience is great as you can focus on running your business rather than fighting with...

The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Vantagens

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Desvantagens

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Resposta do Five9

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

Christopher
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Hard to implement, but robust

Avaliado em 06/08/2019

It's very robust software, but the implementation is not worth the trouble- it's made for calling a...

It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Vantagens

Once you get it going, which isn't easy at all, it doesn't quit running.

Desvantagens

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Osman
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Use Five9 as a solution for your company

Avaliado em 28/07/2022

Vantagens

How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.

Desvantagens

It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.

Alternativas consideradas

Genesys Cloud CX

Razões para mudar para o Five9

It offered what we needed at the moment, the flexibility on how to setup the users and the price.
Lin
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 5 001 - 10 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Amazing Change Management Tool

Avaliado em 08/07/2020

We've using Five9 for change management and some of our workforce engagement, and it has been a...

We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.

Vantagens

Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.

Desvantagens

Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.

Resposta do Five9

Hi Lin,

Thank you for taking the time to share your experience with Five9.

Best regards,
Five9

Pam
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Highly Recommend Five9, after failed implementation of 3 other apps

Avaliado em 29/10/2019

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve...

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency

Vantagens

After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.

Desvantagens

From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level

Resposta do Five9

Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.

Ilan
Ilan
Classificação geral
  • Setor: Design
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Five9 Review

Avaliado em 01/09/2022

When I worked at the call center over the web Fivenine was a quickly learnable calling program. It...

When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.

Vantagens

The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor.

Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.

Desvantagens

If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.

Pedro
Classificação geral
  • Setor: Software
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Mature omni-channel Contact Center platform

Avaliado em 13/04/2023

A mature and reliable platform but loses credibility after losing the leadership position in the...

A mature and reliable platform but loses credibility after losing the leadership position in the Magic Quadrant of Gartner for CCaaS

Vantagens

Easy of management, reliability, good performance, Voice IVR capabilities and rich voice features

Desvantagens

Looks like a multichannel platform handling digital channels in isolated modules

Alternativas consideradas

Talkdesk e Genesys Cloud CX

Razões para mudar para o Five9

Sales approach and support
Alberth
Classificação geral
  • Setor: Terceirização/Deslocalização
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Best contact center tool for customer service.

Avaliado em 15/01/2023

Easy and simply way to log in and start working.Personally I used it to keep track of my worked...

Easy and simply way to log in and start working.Personally I used it to keep track of my worked time and do outbound calls which were really stable and never had issues with the platform

Vantagens

User-friendly platformEasy to log in and get used to it.Great connection and stable call flow.Easy to keep track of time worked.

Desvantagens

It sometimes went down or blocked our accounts when login in and failed 2 times.We had to submit tickets to get our accounts unlocked which was incredibly fast.

Spencer
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.

Avaliado em 25/04/2018

The benefits I got from this software is a great quality inbound call service center for a...

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly. Also, using the report features it gives the user, we are able to find data on each of our calls. We even give bonuses to those who consistently report high numbers in new patient calls, based off what data the report gives us. It's incredibly helpful insight to help guide us along on whether we should revamp the way we answer calls or even consider two employees on the shift at once to take calls.

Vantagens

I like the most how it disconnects from the complication of having a business line. There are special call center phones with setups and programs that make taking calls difficult. Five9, however, is simple. We use a pair of headphones and the software and you're set to take calls at any time! The quality of the phone communication is great and we've had a consistent, reliable beam of phone service since we started using Five9 about 1.5 years ago. The software itself is incredibly simple and easy to learn as well as being fast and efficient. It's the little things, like being able to run weekly reports on calls, and seeing if another person is waiting in queue to talk to you, that matter.

Desvantagens

There are two things I like the least: customer service and not being able to block incoming call numbers easily. On average, I have to call Five9 Customer Service once every 2-3 months about a question. The customer support employee on the other end of the line does their best, but usually they are not helpful about the specific issue. They have helped me with a 5 star-rating in some issues, but sometimes it's a 2-star interaction when they don't know what to do. It's kind of a "turn it off and turn it back on again" approach. I've had a few times where they simply don't know how to resolve the issue. They keep checking back on you, calling and sending emails several times after the issue. This is a nice sentiment, but often results in annoyance when the issue has already been settled or someone found out something on their own. The other thing I like the least and the reason I gave it 4 stars for features and functionality is that there is only one way to block incoming numbers. Many unknown numbers call our office every day and hang up immediately. We think this is an automated service or sales call which has glitched and called us. To block a number, you have to go into the manager's portal and reroute the calls. It's a complicated process.

Resposta do Five9

Hello Spencer, thank you for your great and thorough review. We're happy to hear that Five9 is working so well for you and is helping your business succeed.

Charmaine
Classificação geral
  • Setor: Automotivo
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Five9 - Effective & Efficient

Avaliado em 14/10/2022

For the most part, Five9 is simple to set up, easy to understand, and makes receiving, logging...

For the most part, Five9 is simple to set up, easy to understand, and makes receiving, logging audiorecordings, and documenting calls very efficient.

Vantagens

The seamless connection between clients and the representatives off site (both in office and from home)

Desvantagens

There are some features, such as end of call dispositioning, which require 2 separate clicks to complete. This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned.

dennis
dennis
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Five 9 simple and efficient for call centers

Avaliado em 18/09/2021

We have been using it for years on in now and really never had any issues , if they do occur they...

We have been using it for years on in now and really never had any issues , if they do occur they are fixed rapidly

Vantagens

The ease of online dialing and being connected to your phone, monitoring calls, seeing what calls for which products are holding,

Desvantagens

It could be some extra features I guess or maybe just made it more a little user friendly

Kevin
Kevin
Classificação geral
  • Setor: Terceirização/Deslocalização
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

One of the most call center software that you can find today

Avaliado em 10/09/2018

Overall experience is very astounding , the software itself is again very easy to use, support is...

Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.

Vantagens

From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.

Desvantagens

Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.

Resposta do Five9

Hello Kevin,
Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.

Avaliador Verificado
Classificação geral
  • Setor: Construção
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Over promised and under delivered, completely wrong fit for our crm

Avaliado em 08/12/2021

ive neve wasted so much time in my life on one single problem. it has been a huge money pit, just...

ive neve wasted so much time in my life on one single problem. it has been a huge money pit, just make sure this company is fully compatible with your crm, it has been a TERRIBLE experience for us so far.

Vantagens

how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your crm (IF COMPATIBLE)

Desvantagens

the software does not integrate fully with our CRM, the sales rep said it fully was integratabtle, its been over 6 months now and it still doesn't work right. I've asked multiple times for a refund or extension of our amount of time we paid for and I haven't gotten any response. currently now they wont even answer us to try and resolve the integration issue. extremely frustrated with this company.

Avaliador Verificado
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Five9 Review

Avaliado em 29/05/2019

It's incredibly valuable. The Supervisor Web application is great and provides valuable performance...

It's incredibly valuable. The Supervisor Web application is great and provides valuable performance insights out of the box. It works incredibly well with Salesforce, and Five9 also has a plethora of strategic partner options for AI, Analytics, WFM, Quality Monitoring, Social Media, etc., that add further value to Five9's CC Software. We have a standing weekly meeting with our technical account manager that helps us maintain and implement all changes necessary. Further, this individual is always available when needed outside our standing calls.

Vantagens

Plug-in capability with our CRM Salesforce. It's automation capabilities have increased both our average speed of answer and speed to lead response times. We leverage the managed services relationship to help maintain our IVR and its behaviors. This is also a great resource to consult with on new projects, ideas or considerations, as well as learn from others' best practices.

Desvantagens

It can be challenging to automate using processes and workflows that work directly with your CRM. I recommend you have an internal resource that's very tech savvy on all your operating systems, CRMs, contact center software applications, etc. If you don't dedicated the time, money and resources necessary, you may find the product disappointing. That said, I don't believe that's an issue with the product. Rather, the application or launch of the product.

Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 8.0 /10

Five9 - An effective softphone

Avaliado em 08/07/2022

Vantagens

Having clear-cut, easy to use features for putting calls on hold, transferring to other parties, and establishing conference calls is a very impressive feat considering how many competitors products function. There are rarely issues with the software itself.

Desvantagens

There are times when the core service will go down and the notifications to let you know that you are not connected need to be more visible. I have seen it before where the only indicator that your softphone is not active is a very small red X in the bottom right corner of the Five9 user interface.

Sven
Sven
Classificação geral
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

By far the best Saleforce dialer but very complex to set up. Lacks basic process out of the...

Avaliado em 04/04/2018

Vantagens

The only automated dialer app for outbound calls I have found that actually works with Salesforce. Fast and reliable, handles prioritization of lead pipe in near realtime, flexible in setting up campaigns and rules. Inbound is also powerful, and blending in/outbound works like a charm. Once I got it working it is by far the best Salesforce dialer (I have tried all the big ones!).

Desvantagens

Thousands of settings in various places so very difficult to setup. Lacks basic sales process in the out of the box setup (eg no scheduling of callbacks) so took months of experimenting with Salesforce workflows etc to build a working sales process. Had big problems before we finally got it right, and the sales team initially hated it because of all the problems.
Inbound is soooo complex that I do not even dare to touch the flow setup myself.

Max
Max
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Five9 will give your team a High Five

Avaliado em 12/02/2021

Overall five9 is one of the leaders in the space and my experience with it has been great

Overall five9 is one of the leaders in the space and my experience with it has been great

Vantagens

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one!

Desvantagens

The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based it requires java to run.

Krystyna
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Managing Interactions With Clients Has Never Been That Easy

Avaliado em 28/02/2019

You need a solution for maintaining your interactions with the clients without losing your mind?...

You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.

Vantagens

I've been using Five9 for quite a while for managing all my interactions with clients via different means. Things are easier with centralized reporting. The best aspect of Five9 is that it is cloud-based, so you have no confusion with your documentation. The platform's setup is quite simple, you don't have to be some IT-wizard of Oz to get into it. But even if you can't, you can contact Five9's technical support – their managers can solve basically anything.

Desvantagens

I can hardly find something to complain about Five9. Even if I had some complaints with them not being up to the minute, I would have been too late with posting it, as the platform is updating constantly. The only thing that I can complain about is the notification, as they pop up in the middle of the screen, but that's more of slight irritation, rather than some major flaw to be pointed out.

Avaliador Verificado
Classificação geral
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Overall great

Avaliado em 16/04/2018

Vantagens

Overall support was always helpful and 100% there through learning curve. User friendly. Web based and easy call flow

Desvantagens

The recycle of calls if no answer. Seem to come around to quick and causes customers to compain on too many calls

Resposta do Five9

Hello, Thank you for your great review. We pride ourselves with the best support team in the industry and are glad to hear that our team is always there for you. Please don't hesitate to reach out if you ever have any questions about how to best use our features to meet your business needs. We're here to help.

Garry
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Five9 - stellar software

Avaliado em 16/11/2021

Top echelon corporation. From the sales personnel to the implementation team and then round back to...

Top echelon corporation. From the sales personnel to the implementation team and then round back to after sales support Five9 is a stellar performer.

Vantagens

The ease of deployment was key. We had experienced a catastrophic failure of our older telephony system and the Five9 team stepped up and deployed a FAR SUPERIOR solution in record time. Afterwhich, it just worked...

Desvantagens

There is not much to find fault with. Earlier I marked it as 5 stars across the board --- that says it all.