--- description: Avaliações detalhadas do LiveAgent com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o LiveAgent com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.pt/software/91301/liveagent Page: 1 / 71\ Seguinte: [Next page](https://www.getapp.pt/software/91301/liveagent?page=2) > O LiveAgent é uma solução de suporte técnico baseada na Internet, que permite o gerenciamento de tíquetes de suporte em vários canais, incluindo telefone, bate-papo ao vivo e mídias sociais. Comece com um teste grátis de 14 dias, sem necessidade de cartão de crédito, nem contratos. > > Verdict: Rated **4.7/5** by 1753 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Principais benefícios do LiveAgent ✓ Sem taxa de instalação ✓ Atendimento ao cliente 24 horas por dia, 7 dias por semana ✓ Sem necessidade de cartão de crédito ✓ Cancele a qualquer momento ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 1753 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CyberSentriq - **Founded**: 2004 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Teste Grátis) - **Detalhes de preços**: Gratuito: $0/agente/mês – Small: $15/agente/m. – Medium: $29/agente/m. – Large: $49/agente/m. – Enterprise: $69/agente/m. - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 204 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Automated Attendant - Autoresponders - Ações ativadas por eventos - Ações corretivas e preventivas (CAPA) - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.pt/directory/561/live-chat/software) - [Software para Central de Atendimentos](https://www.getapp.pt/directory/593/contact-center/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Slack](https://www.getapp.pt/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.getapp.pt/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "LiveAgent makes the way for attaining peak performance in customer support services." — 5.0/5 > **Brittni Harpole** | *6 de março de 2025* | Maquinário | Recommendation rating: 10.0/10 > > **Vantagens**: LiveAgent has a simple and neatly designed user interface which makes it easy and quick to navigate through when offering support services. Its integration with our other customer engagement platforms helps us to consolidate our support services into one platform. LiveAgent great analytics tools provide us with insightful performance reports which guide us on how to improve our support services delivery. It has a quick live chatting tool with an auto-reply function that help speed up our response time. > > **Desvantagens**: There has been no aspect of LiveAgent that is not satisfying. We have not encountered any problems or anything to dislike. > > In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests. ----- ### "Budget Friendly and Gets the Job Done" — 5.0/5 > **Alyssa** | *12 de junho de 2025* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. > > **Desvantagens**: The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. > > This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. ----- ### "Timing issues with liveagent" — 2.0/5 > **Pj** | *23 de abril de 2025* | Alimentação e bebidas | Recommendation rating: 1.0/10 > > **Vantagens**: I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues > > **Desvantagens**: The timing issues are the biggest downside i feel like it disconnects the chat to soon > > Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon ----- ### "Simplifies Customer Support and Saves Time" — 5.0/5 > **Rebecca** | *14 de janeiro de 2026* | Entretenimento | Recommendation rating: 9.0/10 > > **Vantagens**: LiveAgent was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. > > **Desvantagens**: At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. > > Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. ----- ### "Perfect product and support" — 5.0/5 > **Martin** | *19 de junho de 2025* | Contabilidade | Recommendation rating: 9.0/10 > > **Vantagens**: Perfect product, high level of customization, filtering. High level problem solving 24/7 anytime within the hour. > > **Desvantagens**: Limited access to attachments. For example, the inability to download all attachments in one ZIP file from an entire ticket/email. > > We use the product for client support, about 100-150 emails per day. Including API connections and requests. ----- Page: 1 / 71\ Seguinte: [Next page](https://www.getapp.pt/software/91301/liveagent?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91301/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data