--- description: Avaliações detalhadas do Freshservice com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Freshservice com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/841/complaint-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.pt/software/91351/freshservice Page: 1 / 29\ Seguinte: [Next page](https://www.getapp.pt/software/91351/freshservice?page=2) > O Freshservice é uma central de serviços ITIL online com recursos de emissão de tíquetes e gestão de ativos, além de ferramentas de gestão de incidentes, problemas, alterações, liberações e conhecimento. > > Verdict: Rated **4.5/5** by 685 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 685 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco, vietnamita - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Barém, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Chéquia, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 41 more ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agendamento de problemas - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Assinatura eletrônica ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.getapp.pt/directory/841/complaint-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.pt/directory/325/it-asset-management/software) - [Ferramentas de TI](https://www.getapp.pt/directory/771/it-management/software) ## Alternativas 1. 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[JIRA Service Management](https://www.getapp.pt/software/91811/jira-service-management) — 4.5/5 (763 reviews) ## Avaliações ### "One of the best ITSM platforms" — 5.0/5 > **Stefan** | *15 de março de 2026* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 9.0/10 > > **Vantagens**: User-friendly interface, efficient ticket management, strong automation, and helpful integrations that streamline IT support tasks and improve team productivity. > > **Desvantagens**: Some advanced features are locked behind higher-priced plans, and customization options can feel limited. > > Positive experience; Freshservice simplifies IT service management, improves organization, and helps teams handle support requests more efficiently. ----- ### "Excellent ITSM Product" — 5.0/5 > **James** | *26 de fevereiro de 2026* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Freshservice is easy to use and administer. Plus, they offer affordable packages to meet each businesses individual requirements. Customer Service has also been very helpful when call upon. > > **Desvantagens**: Nothing not to like in my opinion. Built on an ITIL platform, the product meets all of our ITSM needs. > > Overall experience has been great. They have excellent customer service and affordable packages to meet each businesses individual requirements. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 de setembro de 2024* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: The user-friendly interface and automation features have saved me time and effort. > > **Desvantagens**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Freshservice is worth a look into" — 4.0/5 > **Josh** | *15 de janeiro de 2026* | Restaurantes | Recommendation rating: 9.0/10 > > **Vantagens**: The ease of use. Was super easy to get set up and the support is excellent. We have loved the asset management system being able to tie it to tickets a purchase orders, that's been a big help when accounting asks where assets went. It has also streamlined our onboarding process. > > **Desvantagens**: There are some minor ui issues, and running reports can be a hassle to get the data you are looking for. > > Over all for the price its at it is worth looking into and doing a demo. I have been very impressed with new feature rollouts as well. ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *16 de março de 2026* | Hotelaria | Recommendation rating: 5.0/10 > > **Vantagens**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Desvantagens**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- Page: 1 / 29\ Seguinte: [Next page](https://www.getapp.pt/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data