
Freshservice
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561 avaliações
- Setor: Seguros
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Um software ITSM muito completo
Avaliado em 08/08/2023
Gosto muito da ferramenta, existem um ponto ou outro que precisam melhorar, mas com certeza...
Gosto muito da ferramenta, existem um ponto ou outro que precisam melhorar, mas com certeza recomendo.
Vantagens
A possibilidade de gerenciamento de tickets, serviços de diversas formas.
Desvantagens
A diversidade de possibilidade que existe no gerenciamento de tickets não existe para alguns outros módulos, como, por exemplo, para gerenciamento de usuário, para gerenciamento de ativos, gerenciamento de campos e campos reutilizáveis através dos objetos personalizados.Cobrança em real (R$), moeda brasileira e suporte local no Brasil.
- Setor: Automotivo
- Porte da empresa: 51 - 200 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Ótima ferramenta de ITSM
Avaliado em 29/01/2023
Centraliza e facilita a distribuição das tarefas do IT, fácil de gerenciar os contratos e informaçõe...
Centraliza e facilita a distribuição das tarefas do IT, fácil de gerenciar os contratos e informações sobre o parque de equipamentos de sua empresa.
Vantagens
Se estas a procura de uma ferramenta de ITSM, o Freshservice é uma das mais simples e fáceis de se utilizar atualmente. Fazendo o contrato dos serviços que necessita, é uma poderosa ferramenta que ajuda no dia a dia do IT da sua empresa.
Desvantagens
Muitas das informações para a instalação local não são claras e necessitam de um suporte para serem ultrapassadas. Muita das vezes, não há documentação suficientemente clara para ajudar com isso. Ou opte pela verão online, que não precisa ser instalada.
- Setor: Serviços de Facilities
- Porte da empresa: 11 - 50 funcionários
- Usado Semanal durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
7
Avaliado em 03/02/2023
muito bom pios sabemos que estamos em um aplicativo seguro
muito bom pios sabemos que estamos em um aplicativo seguro
Vantagens
muito bom muito facil de usar te da varias esplicacoes
Desvantagens
nao gostei que nao tem um suporte para as pessoas que nao sabem usar

- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great tool for tracking issues, managing assets, staying compliant
Avaliado em 11/04/2018
It allowed us to determine the number of IT staff needed to support a growing company. It also...
It allowed us to determine the number of IT staff needed to support a growing company. It also allowed us to track changes for SOC II compliance.
Vantagens
FreshService is a simple to use system that has allowed us to manage IT issues, assets, and changes within a quickly growing company. Prior to the implementation of FreshService we were unable to appropriately identify our staffing needs or areas of concern due to the lack of ability to track issues across the entire organization. With FreshService implemented we're now able to put metrics to the volume of support our team provides to the company. We're tracking assets across multiple states. And we're tracking changes within our environment for SOC II compliance.
Desvantagens
I wish there were some built-in features which made viewing issues by Location easier. Currently, it appears that Locations can be linked to Requesters which implies issues by Location. However, it would be ideal to be able to quickly see and change the Location the issue is occurring. This would lead to reporting mechanisms that would allow us to see which Locations have the highest number of issues.

- Setor: Publicidade e marketing
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Works wonderfully for automation and workflow
Avaliado em 06/02/2023
Everything related to work may be found in one convenient location. It's perfect for storing...
Everything related to work may be found in one convenient location. It's perfect for storing company guidelines, demands, and procedures. It also has pre-built connections to popular services like Gmail, Slack, and more.
Vantagens
Automated processes and operational flow. Adding a new integration and automating task pushes is a breeze. To date, automation has allowed us to cut our work time by as much as 60 percent.
Desvantagens
While the sheer number of configuration options may seem daunting at first, you'll quickly gain the expertise to tailor freshservice to your exact needs as you gain experience with IT service management.
- Setor: Varejistas
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
FreshService - Essential for Ticket Management and ITSM
Avaliado em 18/08/2023
Change and Release Management have simplified and reduced the number of issues we have had as a...
Change and Release Management have simplified and reduced the number of issues we have had as a business.One of the main benefits is the reduction in work duplication, using ticket assignation we have reduced the possibility of duplicating workloads across the teams.
Vantagens
Ticket Management and Change Management are the two areas i appreciate the most. Over the years we have engaged with the Fresh Service support teams and community forums to provide feedback - which has been listened to and implemented in future updates.
Desvantagens
The alert management profiles and rules could do with an overhaul - at the moment we are having to setup multiple alert rules against a single Alert profile based on the content of the alert.Would be great to generate alert rules based on If / Or / And Statements.
- Setor: Consultoria de gestão
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
No bang for the buck, an overpriced form submission tool that disappoints in reporting and...
Avaliado em 13/06/2017
Vantagens
Friendly user interface.
Copy screenshots directly into the form (although there's a bug for the last 3 months that screenshots are displayed double in edit mode.)
Plenty of fields to configure for more complex workflows.
Desvantagens
Default categories and labels with awkward naming (synonymous use of "Tickets" and "Incidents" for "Issues", "Change" for "Change Request", "Problem" for "Bugs")
No possibility to convert issues to change requests. Agent needs to recreate the entire case in the back resulting in significant adminstrative overhead.
Reporting is practically inexistent.
REST API not covering many functions and object attributes. (You cannot substitute reporting externally.)
HTML editor limited and bugged. (CSS code in support articles not supported, Bootstrap not supported, code gets changed or reformatted upon saving articles)
No access to the file and image repository.
Frankly, with every new cosmetic change and "functionality no can do" message from the Team, I am growing more and more wary of this application. At this point, I am thinking of it as an overpriced form tool with practically no reporting, a gimped Knowledge Management base, and an asset list functionality that quickly drains your wallet.
I am spending significant time rewriting issues as change requests in order to subsequently manually attach them to the original issue ticket and explain to the user why I would want to close his ticket after all. Writing knowledge articles is best done in a separate HTML editor. The Text Editor lacks basic functionality, removes formatting and images in unpredictable ways with undoing, and stores images and files in a central repository you have no access to.
You might as well do that with a forms tool readily available on the internet.
- Setor: Administração pública
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Freshservice
Avaliado em 17/08/2023
Very positive experience as we are able to configure system to meet our needs.
Very positive experience as we are able to configure system to meet our needs.
Vantagens
Freshservice contained the features and ability to meet our help desk, ticketing, and purchasing needs.
Desvantagens
Time Tracking and Interface to Billing System(s)
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 501 - 1 000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Freshservice IS a great Product
Avaliado em 08/08/2023
They have been helpful whenever we had an issue.
They have been helpful whenever we had an issue.
Vantagens
Ticket System workflow is the best to use.
Desvantagens
it is a learning curve to use the workflow
Alternativas consideradas
ServiceNowRazões para mudar para o Freshservice
Price and ease of service- Setor: Atacadistas
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A good and powerful tool
Avaliado em 25/08/2023
Vantagens
easy way to customize for our needs, All needed functions are in place, easy to handle
Desvantagens
a good an helpfull too in my role as a service desk Teamleader.
- Setor: Gestão da educação
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great Services
Avaliado em 21/08/2023
This is one if the best ticketing services I have used!
This is one if the best ticketing services I have used!
Vantagens
Easy UI. It is intuitive for first time users. Creation of Projects and umbrella ticket is another feature I like a lot.
Desvantagens
Notification can be improved. So far emails are the only way I get notified. If we can add a ping to MS Teams it would great.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 2 - 10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy App To Use as a Help Desk
Avaliado em 30/08/2023
Vantagens
Feature to create ticket for a problem in the system and overall check with all the customers.Customers can create ticket for us to attend easily and help them.
Desvantagens
All the features that i would want in a help desk app is available with Fresh Service.
- Setor: Logística e cadeia de fornecimento
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Insight from my Freshservice Experience
Avaliado em 17/08/2023
Vantagens
Fresh Service is neat and easy to navigate. When it comes to the ticketing system, you have various options to work with and can link it to other modules.
Desvantagens
We could not create a custom place holder that we can use on canned responses, workflow, etc.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 1 001 - 5 000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Freshservice is the best ITSM, our users love it!
Avaliado em 13/09/2022
After using several ITSM tools, Freshservie deployment was very easy and it fits 100% with our...
After using several ITSM tools, Freshservie deployment was very easy and it fits 100% with our needs at an affordable price.
Vantagens
Ticket management is great by itself but if you uses it with workflow automation it's awesome.
You can configure as many user portal as you want and it was a requirement.
Inventory is also great module.
Project management help us not only in the helpdesk team but also in other areas of the department.
Desvantagens
The knowledge base could be better. You can't create more than two category levels and sometimes is not enough.
Razões para escolher o Freshservice
OTRS was very difficult to configure and sometimes you couldn't find the way to configure it to fit with your requirements. Spiceworks is for little companys.Software anterior
SpiceworksRazões para mudar para o Freshservice
It was the best option for us.- Setor: Construção
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
FreshService Internal Ticket Management System for Gehan Homes
Avaliado em 20/05/2021
We enjoy FreshService for the simplistic ticket management and communication it provides. It is...
We enjoy FreshService for the simplistic ticket management and communication it provides. It is also a secondary database for our asset management to cross reference our main database. We would like to see more curated automated reports for both tickets and assets. We would also like to be able to levarage the change management database, but it does not appear user friendly nor intuitive; so we may need training on this but we do not use it because we dont understand it. We are actively looking for change management.
Vantagens
Easy to build requestors and submit tickets via email and communicate with the end users we support for our internal helpdesk. Easy to spot trends and ensure service level agreements for ticket response times are measured appropriately.
Desvantagens
The inventory management system at first was very unreliable, sometimes search wouldnt pull up names or info. It seems to have been developed and works much better, but I believe the backend database or tool used could be of better quality. It has come a long way from the beginning and is markedly better.
Razões para escolher o Freshservice
ManageEngine cost too much for what we were using it for and it was also on premises. We needed something simple and cloud based and cheaper.Software anterior
ManageEngine Endpoint CentralRazões para mudar para o Freshservice
Cost, ease of use, and provided the greatest benefit for a simple ticket and asset tracking system with the "possibility" of future developments in other areas of the system. We know FreshService was and is a growing company so we bet our money on the growth, we have not been disappointed, but of course would like to see more development in the areas of change management and maybe some more asset tracking features. Also, the customer service and support is STELLAR, I would say better than any vendor or product we use previously or currently. Bravo on the customer support, please never change how great that is, its more important than people might think.- Setor: Educação superior
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Good value and easy to implement and use
Avaliado em 27/09/2022
We have been happy with Freshservice and consider it a good value in comparison to some of the...
We have been happy with Freshservice and consider it a good value in comparison to some of the other Desks out there that provide similar service. We particular enjoy features like round robin ticket assignment, asset discovery and tracking, and providing a Knowledge Base for both Users (Requesters) and Agents.
Vantagens
We rely on the ticket system primarily to manage steps to resolution and archive past interactions and solutions. FreshService provides this functionality with little back-end effort on our part. Though somewhat limited, we do appreciate the ability to customize our portal.
Desvantagens
Adding MSP's can be a confusing process. As it stands, you have to open a trial account then merge it into your main Desk. Last time we did this, FreshService failed to convert the account properly and we ended up being billed for the "trial" account. It took us several weeks to get the billing resolved. I recommend working with a live agent right off the bat to make this happen as smoothly as possible.
Alternativas consideradas
HappyFox Help Desk, ManageEngine ServiceDesk Plus, Spiceworks e Zendesk SuiteRazões para mudar para o Freshservice
Freshservice offered more features for less than comparable services. The Agent and Administrator online interface is also aesthetically appealing and easy to tailor to our needs.- Setor: Gestão da educação
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
FreshService keeping ITSM fresh in modern systems
Avaliado em 05/01/2023
Over the course of a couple of years, we struggled to find the right ITSM solution that keeps it...
Over the course of a couple of years, we struggled to find the right ITSM solution that keeps it friendly for our end users to report issues while providing powerful tools for administrators to be ahead of the curve. FreshService brought a lot more than ITSM to the table. FreshService brings features for IT Operations, such as Service monitoring or alerts, to Asset management that integrates with our MDM solution—making the switch to FreshService has been easy, and adopting new best practices to provide an even better experience overall.
Vantagens
The biggest pro that FreshService brings to our organization is having a single pane of glass for all the information I need. From keeping track of incoming tickets into the system to monitoring important assets, FreshService has made it easy and simple to move into the product.
Desvantagens
I feel that if I name any feature here that I don't like, the next month, they will have an update to make it better. That being said, because they are fast moving forward, that can interfere with workflows or automation you have in place since they introduce new ways to do "X Y Z," but it retires "A B C" in the process.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easily worth the price compared to other ticket systems.
Avaliado em 08/06/2021
Vantagens
After following a demo given by enthusiastic and cooperative Freshservice employees, we were sure of our choice.
The tooling is intuitive, user-friendly, responds quickly and very easy to set up. There are plenty of things that can be adapted to the needs of the company.
There are a number of options within the tooling that have certainly increased the efficiency of our employees and in the way customers create their own tickets.
The support and technical staff are excellent and an example for other companies!
Desvantagens
The change module may be further expanded. A feature request has been created for this and the latest information shows that a number of improvements will be made this year.
Razões para mudar para o Freshservice
Before Freshservice, we used a tooling that was almost unusable, slow and cumbersome to use. No more innovations were made. The switch to Freshservice was a relief for our users, but certainly for our customers. Where we regularly received complaints about our ticket system before using Freshservice, we no longer receive any complaints.- Setor: Serviços e tecnologia da informação
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Happy with Freshservice
Avaliado em 28/09/2022
Overall I won't be able to do with all. Everything that is necessary to deliver our services on IT...
Overall I won't be able to do with all. Everything that is necessary to deliver our services on IT is ran by Freshservcie.
Vantagens
I like the fact it is simple in use and that I can offer my clients a solutions/helpdesk functionaliteit for manuals. As well manage my ITIL processes and asssest from 1 solution.
Desvantagens
I am missing some helpdesk features I had before with Freshdesk. I think I had to 'give' in some of those nice features with the solutions, where you could index a page and make templates.
Alternativas consideradas
TOPdeskRazões para escolher o Freshservice
I needed an all in solutions with assest management, change and problem managementSoftware anterior
FreshdeskRazões para mudar para o Freshservice
Price- Setor: Agricultura
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easily worth the price compared to free ticket systems
Avaliado em 20/05/2021
Extremely positive. Previously was using HESK as a free ticket system and also demo'd a few other...
Extremely positive. Previously was using HESK as a free ticket system and also demo'd a few other options before settling on Freshservice.
The paid features of Freshservice more then pay for themselves.
Vantagens
Makes dealing with a large number of tickets very simple and intuitive. Improves response time and productivity of helpdesk.
Desvantagens
The settings/configuration is not super intuitive.

- Setor: Varejistas
- Porte da empresa: 10 000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 3.0 /10
Hossam's Fresh Service Review
Avaliado em 30/08/2021
The overall experience is not that pleasant, it can perform the daily tasks, but not powerful &...
The overall experience is not that pleasant, it can perform the daily tasks, but not powerful & complicated to use, and doesn't have the customization features of creating our own dashboard in an easily manner.
Vantagens
We have been using fresh service for more than a year, it is ok as a ticketing system & perform the daily task
Desvantagens
It is a complicated system compared to the other one we have been using, we had a problem generating the Team's ticketing report to do the yearly appraisal, so it has failed us in one of the most important yearly assessments, so it is either the Admin knowledge or the system has issues, but in both cases it is a bad experience, unlike other systems we were using
- Porte da empresa: 51 - 200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Feature-rich and intuitive
Avaliado em 27/02/2018
We are back "with the times" compared to our previous ticket system.
We are back "with the times" compared to our previous ticket system.
Vantagens
The FreshService interface is pleasant and pretty intuitive to work with. We had been using a different ticket system for more than a decade. Nonetheless, the switch to FreshService was relatively smooth for the whole team. I think the major reason is that the interface feels rather natural or comfortable to work with.
The same kind of intuitiveness is also seen under the hood (Admin panel), which is where a lot of other systems fall short. Even though Fresh Service packs a ton of features under the hood, you are not battling against a maze of intertwined difficult-to-manage configurations. I personally don't need to do a lot of changes in the configuration (I'm rather the "backup" for those kind of things), but when I do, it doesn't take me too long to find out where I need to adapt what setting.
I had to contact Fresh Service support a few times and so far always got a satisfactory reply in a decent reply time.
Desvantagens
With all of the above said, it also lacks some features you could see as "basic" or "take for granted" here and there.
Agents can't configure an "out-of-office" period themselves.
There's no possibility to set up a custom dashboard per agent.
My major pet peeve is the text editor, which options are very limited (can't send a reply with a paragraph in fixed with font, can't edit the source ...) and which sometimes behaves unexpectedly (some odd behaviour with linebreaks, weird cursor position when pasting text ...)
And finally, while there is integration with Jira, I have the feeling it tends to break quite easily. We've probably had it more half- or not-working-at-all than working as it should. This makes it unreliable, requires manual effort and follow-up and really undoes the usefulness of having integration at all.
- Porte da empresa: 11 - 50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Freshservice is quite a solid ITSM solution in the Cloud, with no investment in IT infrastructu...
Avaliado em 26/03/2018
The rapid deployment! Being Cloud, we were ready to start almost from day zero. The learning curve...
The rapid deployment! Being Cloud, we were ready to start almost from day zero. The learning curve is quite smooth, and it was fairly easy to perform basic to moderate customizations on the portal and forms. Also the automation options were quite easy to follow (we basically used templates of the predefined ones) and one key for more novice users is that Freshservice has tutorials all around the solutions.
Vantagens
It's literally "pay and use". Zero footprint in your current IT architecture, everything is habdled via any compatible web browser. And yet it includes advanced ITSM functionalities such as asset management and CMDB, in which you mdeploy Probes and Agents to Windows, Linux and Mac devices to scan and inventory hardware and software. And like every other Freshworks solution, it's very customizable interms of UI, automation and notifications, as well as integrations with third-party solutions and via API for developers.
Desvantagens
Perhaps adding new modules. Freshservice deals with this by integrations and automations, but out of the included modules (Tickets, Problems, Changes, Releases, CMDB, Projects, Solutions and Reports) you can't, at the moment, add a new one, such as Facilities or HR for example. However, provided that the included modules cover most, if not all, or ITSM's basic needs, and that the mnost generic modules (such as Tickets) are easily adaptable and customizable, that's not much of a problem.
- Setor: Fabricação de alimentos
- Porte da empresa: 201 - 500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Easy to use ITSM system that lack proper integration with other platforms.
Avaliado em 20/05/2021
Overall Freshservice is an easy to use and deploy platform that will work in small and medium size...
Overall Freshservice is an easy to use and deploy platform that will work in small and medium size organizations. It has lots of feature to make repetitive tasks automated.
Vantagens
Incident and Service requests is the module I like the most, specially because IT support can
Desvantagens
Inventory and Software management.
The agent installed in workstations sporadically stops working and IT support must install the manually for it to continue reporting on the asset. When deploying hundreds of assets, this becomes very tedious.
Also, the Probe used to scan network and synchronize AD with Fresh lack a lot of functionality and it doesn't provide enough information about a multitude of non-workstation assets after scanning.
Alternativas consideradas
ServiceNowRazões para mudar para o Freshservice
Price and ease of deployment.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 5 001 - 10 000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Offers a lot of features
Avaliado em 09/02/2021
It meets our expectations for managing tickets. We have experienced some bugs and they get resolved...
It meets our expectations for managing tickets. We have experienced some bugs and they get resolved quickly.
Vantagens
We use it for tickets and issue resolution mostly. The software offers contract management, project management, asset management and other features at a very basic state.
Desvantagens
We tried asset management for a while and it felt extremely short so we had to switch to a different product. Project management we did not even try because it is extremely basic. Maybe they should stick with the core of their product which is tickets and issue resolution.