Avaliações do Intercom

Tem uma interface muito bonita, é fácil realizar as ações de suporte com um usuário.

Tudo é pago, se você quiser um add-on, prepare-se, pois você paga a parte. Tudo, tudo, eu digo tudo mesmo, é pago a parte. Basicamente é o produto com o valor mais absurdo que eu já vi.

O SMS em massa tem meu coração , a facilidade de atingir os clientes é a melhor opção de aplicativo

Para mim todos os recursos com a funcionalidade que eu uso estão dentro do meu agrado.

é uma ferramenta que fornece um ótimo atendimento ao cliente por sua rapidez.

sistema com alto nível de complexidade.

Aplicativo extremamente útil para o meu negócio.

Em alguns momentos senti que estava mais lento em alguns recursos mas nada que atrapalhe o dia a dia.

Fácil de usar, converso em tempo real com cada usuário, visualização de design excelente

Poucos explorado e divulgado, por isso, as vezes os usuarios não acessam

A gestão multicanais da ferramenta é um ponto incrível. Muitas vezes os clientes abrem chamados por canais distintos, porém, o intercom organiza de forma fantástica essa demanda.

Acredito que o alto custo seja o principal ponto negativo.

I love the help center and live chat.

The help center is super easy to customize and make good-looking docs.

Pricing and ticketing. Unfortunately, these are starting to become non-starters for us, as we're scaling up and hitting some pretty insane pricing tiers.

Additionally, the ticketing solution seems like an afterthought.

It has great features, when they are working correctly.

There is no live support. During major outages, which are far from uncommon, it is impossible to reach anyone. Their support is only available via chat, with 1-5 business day response times. Since the support team uses the same chat platform they offer to customers, it isn't possible to reach someone during a major outage. The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support.

Excellent tool for interacting with customers in real-time.

It is a bit costly, but the benefits outweighed the costs.

It can be used for both email and live support. The workflows/automations make it easy to filter and close messages that are notifications so that only the important customer messages end up in the inbox

I wish the platform had a flat rate for billing vs usage based

I’ve found Intercom to be a game-changer for our customer communication. It allows us to automate personalized messages, making our interactions feel more human while saving time. The tool has greatly improved how we guide users through our product, leading to higher engagement and better overall customer experience.

While I love using Intercom, I’ve noticed the pricing can become steep as we expand our use of the platform. It also took us some time to fully grasp the advanced features and set up the more complex workflows. For smaller teams or those just starting out, this might feel overwhelming at first.

Very basic and easy to navigate especially in customer support and it is intuitive.

Nothing, because it has been so great in customer support and the automation set up is very easy.

provision of software that specializes in business messaging

I can't really because intercom has helped business in the area of communication

I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier

Intercom requires a lot of time to deploy the solution fully and does not offer free WhatsApp integrations like other solutions in the market

The ease of use and the option to use as a support chat tool and also as support article feature.

The email option isn’t easy to segment with our customer base

The ability to centralize communication channels, including chat, email, and even social media, streamlines our workflow and enhances efficiency. The platform's automation features help us scale our customer interactions without sacrificing quality, and the analytics tools provide valuable insights into user behavior and satisfaction.

The pricing structure can be a bit steep, especially for smaller teams or businesses with limited budgets. Additionally, while Intercom's support is generally responsive, occasional delays in resolving technical issues can be frustrating. Overall, Intercom empowers us to deliver exceptional customer experiences, but careful budgeting and occasional patience are necessary.

effect And process with simple And advance process

budget is only the high in the process but Advance process with accurate report

Particularly effective in dynamic, customer-centric industries like SaaS, e-commerce, digital services. Real-time communication and delivering personalised customer interactions are unbeatable. Valuable tool for boosting customer engagement and improving support efficiency. Very easy to set up and build on, meaning customers can get support from day 1. Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve the truly important issues.

Wish the welcome tour feature would be available to lower paid tiers.