PandaDoc

O futuro dos documentos

Classificação geral

4,5 /5
(982)
Relação qualidade/preço
4,2/5
Recursos
4,3/5
Praticidade
4,3/5
Suporte ao cliente
4,3/5

91%
dos usuários recomendam este app
Classificar por

981 avaliações

Avaliador Verificado
Classificação geral
  • Setor: Alimentação e bebidas
  • Porte da empresa: 2-10 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Minha opinião

Avaliado em 22/01/2023

Vantagens

Oque eu mais gosto é que dá pra enviar rastrear e assinar eletronicamente documentos

Desvantagens

Eu gosto de tudo não tenho nada a reclamar

Hafizah
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Zoho Notebook is really the best

Avaliado em 02/06/2021

Vantagens

Using Zoho Notebook on my desktop pc or on my mobile device, I can easily take notes or save my thoughts. Not only written material but also music and pictures can be added to the note. However, the file size is limited. Using a digital notebook to save my notes is more safer than using a real notepad.

Desvantagens

It does not allow an offline setting since it requires constant internet connections to view my notes in the software. If the note may be saved on my desktops as a backup option, it will greatly assist me in recovering my note if I lose internet access. Overall, most of the feature is really useful for me as i really in needs for a good digital notepad

Habibah
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Good document editor with e-sign feature

Avaliado em 20/05/2021

I use Pandadoc to create plans and contract agreements. It enables clients to sign digitally and immediately notify me when they see the proposal, which allows me to watch their level of engagement.

Vantagens

I appreciate the fact that Pandadoc notifies me as prospects see my proposals and enables them to sign digitally without scanning or printing. I like that it allows me to present a pick list to customers, from which they can choose which package or service they want, and it will instantly complete them.

Desvantagens

I am unable to replicate whole sections, just some of the content parts. This is infuriating. That strikes me as a little clumsy from the developer side. The document didn't allow me to write in Landscape mode, so I've been drafting my proposals slides in InDesign and afterwards copying/pasting them as photographs into the document, and this has resulted in some duplication of effort on my side, which is inconvenient given that one of the reasons I choose this software because I need a system to help reduce time wasted on drafting proposals.

Sanjay
Classificação geral
  • Setor: Fabricação elétrica/eletrônica
  • Porte da empresa: 10 000+ funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Positive review

Avaliado em 24/02/2023

I am really happy using this software and it really reduces my workload during my job

Vantagens

The most likely feature of this software is digital signature where using otp, it really provides secure and maintain trust and safety

Desvantagens

The least about the software is content management feature because there are many other platforms. Which are particularly focusing that

Martin
Classificação geral
  • Setor: Serviços jurídicos
  • Porte da empresa: 2-10 funcionários
  • Usado Mensal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 0.0 /10

You need legal knowledge to use PandaDoc

Avaliado em 28/02/2023

Not good. I had to write many sections of the contract on my own, where I would have needed legal knowledge and language. The signing queue was also stuck for a week, and no automatic reminders were sent.

Vantagens

A large beautiful collecting of templates.

Desvantagens

It was very easy to select a beautiful template, but filling it out was difficult and too very long. The empty fields often just described what kind of section you needed to write, instead of actually helping you to fill it out. In this case, you cannot create the contract without legal knowledge.

Mark
Classificação geral
  • Setor: Educação superior
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

If only it integrated with other products!

Avaliado em 01/12/2022

Excellent overall - form creation, editing, distribution, and management were all very easy.

Vantagens

We used this software to process employment related forms for contractors and employees at the college and it was mostly great. The text boxes could be a little simpler for editing (you can't highlight text and change it, you have to use arrow keys to move to the text like you're working at a DOS prompt). But for document tracking, signatures, and security it's fantastic. If you don't have the need to integrate with enterprise systems you can't find a better document/workflow management software.

Desvantagens

It doesn't integrate with much in the way of enterprise software. As time passed and our other software was updated it became more difficult to track some things because Panda didn't integrate with any of our critical systems. As a result we used Panda less because most of the new ERP systems (and HRIS, and Finance) include workflows, forms, and signatures today.

sanu
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

PandaDoc is a document automation software designed for small to mid-sized businesses.

Avaliado em 31/01/2023

We have had a great experience with PandaDoc so far. We have been using it for just under a year and have never had any issues with their platform

Vantagens

The most impactful features in PandaDoc are its templates, electronic signatures, automation, and analytics. PandaDoc is user friendly and easy to use, making it simple for anyone to get started. It is also highly customizable to allow for integration with existing business processes. PandaDoc makes it easier to streamline and automate document management, providing better insights and performance.

Desvantagens

One feature that is missing from PandaDoc that would be very useful is a way to check the version history of a document. It would be helpful to have a view of all the previous versions of a document, so we can more easily access older versions and compare the changes.

Quentin
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very good tool and low price

Avaliado em 13/02/2023

Vantagens

Pandadoc is very easy to manage, and take in our hands. The UX, UI is very simple for our customer. The connexion with all the tools that we use our on the top (hubspot, slack, google sheet).

Desvantagens

The management of document is not very UX friendly. It's difficult to find the document that we search juste by having a look. Also, it's not possible to create some variables with our CRM.

Katie
Classificação geral
  • Setor: Saúde, bem-estar e condicionamento físico
  • Porte da empresa: 2-10 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very Quick Option for Digital Signatures

Avaliado em 14/02/2023

My overall experience has been very positive. Especially appreciate the fact that you don’t have to manually email the document back to the original sender once filled out, but that the document gets automatically relayed back to them once complete. Saves an extra step, unlike other similar software.

Vantagens

This software provides an incredibly quick option for sending and receiving digital signatures on documents. I’ve used it many times when filling out on boarding documents for short term gig work, and the prompts take you straight to the areas that need a signature or text. Very user friendly.

Desvantagens

I haven’t ran into any issues with this software. All of my experiences with it have been positive, don’t have any negatives to share.

Alban
Classificação geral
  • Setor: Animação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Best online documents management software

Avaliado em 21/01/2023

Excellent,I am very satisfied with the service by pandadoc.

Vantagens

My favorite software that helps me sign documents with ability to edit very important documents,to accelerate my CRM strategy through pandadoc integration. It is secure and and easy to use .

Desvantagens

It is an irraproachable software in these features. Pandadoc has more advantages than disadvantages.

Sally
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 1 001-5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Pandadoc

Avaliado em 11/01/2023

Great experience overall

Vantagens

Easy to use this software user friendly

Desvantagens

Nothing about this programme is bad . Just have to make sure you put the right information.

Noorhidayu
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

PandaDoc works fine

Avaliado em 07/06/2021

Vantagens

The ease of use of the online document generation software is my favorite feature. PandaDoc's is quite intuitive once you learn the basics, thanks to its user-friendly layout. This software does not require substantial user training, which I appreciate as the PandaDoc administrator at my organization. This makes it easy to implement across the firm.

Desvantagens

PandaDoc's price table can be inconvenient because it isn't designed to work as an Excel spreadsheet. Our sales representatives would voice their dissatisfaction with this regularly. In many circumstances, it restricts our capabilities or significantly increases the amount of time and work we must devote to certain documents, such as sales orders.

Vincent
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11-50 funcionários
  • Usado Semanal durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

An AMAZING product if you are patient at first

Avaliado em 07/08/2019

Overall this is an amazing software that takes care of so many business needs with ease, mainly:
- ESignatures
- Proposal creation
- Proposal tracking
- Payments
- Keeping track of pricing

The learning curve is a bit steeper than other like products, however, once you get the hang of you you'll see that it is hands down the best software.

Yes the pricing is usually higher than other proposal softwares, however, you'll find out that it is much much more than a proposal generation tool and the convenience and ease of having so many features in one place saves so much time and money needed to run and integrate multiple platforms to do the same thing.

Vantagens

the scope of features is unmatched by any other software
the scope of native integrations into tools we already use
tracking of users and activity
HubSpot integration
Dynamic pricing grids and ability to store products/services for ease of use later

Desvantagens

Because of how powerful this tool is and how much it can do, the learning curve is much steeper than other products we've used. However, once you get the hand of it it blows everything out of the water

Alternativas consideradas

Proposify

Razões para escolher o PandaDoc

Was lacking features that we needed.

Razões para mudar para o PandaDoc

The alternative products threw way too much information at me and overwhelmed in the decision making process.
Pierre
Classificação geral
  • Setor: Serviços meio ambientais
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Pandadoc feedback from france

Avaliado em 02/10/2019

The product is really good and suitable for a daily basis use. I have still some fears to move from pdf to 100% digital quotes in France because of spam barrier but I know this would open a 50% rise in customer experience with many other possibilities as videos in templates, directly chating with customer inside the doc, all status change...

Vantagens

The features are very well minded. It is very egronomic and efficient with pipedrive integration.
I appreciate the posibilities to get folders, drag and drop, managing many templates with libraries is very useful to set up a new one as easy as a drag and drop. To be honest I would love to be able to use pandadoc using more features included in my package

Desvantagens

definitively the 5 licences as a minimum. This is the second company I implement pandadoc for less users than 5 and I am not happy to pay for nothing.
I am not happy with the date format with YYYY/MM/DD. As most of the european people we do use DD/MM/YYYY. So I have to select 2 date fields to get around this format in each document I edits from pipedrive (quotes with date of edition and date of expiration)

Resposta do PandaDoc Traduzir para o Português

Hi Pierre,

Thanks for the feedback -- I shared your comment about date formatting with the Product Team.

As for the concern about spam barriers in France, we have a few solutions for dealing with that while maintaining the digital document experience (along with tracking, etc. for you).

1. You can "white-label" your email delivery address so that documents are sent from your domain.

- https://support.pandadoc.com/hc/en-us/articles/360007816574-Whitelabel-your-PandaDoc-delivery-emails)

2. You can generate a direct link for each recipient and email that directly to them. I'd recommend sending the document via PandaDoc first and then generating the document link(s) and sending as a fail-safe.

- https://support.pandadoc.com/hc/en-us/articles/360009912654-Share-document-link-with-your-recipients)

Hope this helps. Thanks again for taking the time to share your feedback!

Elaine
Classificação geral
  • Setor: Serviços a indivíduos e famílias
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

Does the job but improvements needed

Avaliado em 18/03/2021

Easy to learn and use. PandaDoc support team does seem willing to listen and interested in suggestions. They say they will forward suggestions to the development team. Overall PandaDoc feels like it's still very young and needs its developers to pay more attention to some smaller details to improve user experience and polish some existing features.

Vantagens

Quick and easy to learn and train staff. PandaDoc support team is responsive, even if they don't have all the answers. Does some jobs well. If you just need to get a simple signature on a simple form, this is easy peasy.

Desvantagens

No conditional logic on forms. For example a W-9 form requires either a SSN or EIN and only one check-box must be checked. No way to make conditional requirements like this. The editor is tedious when designing forms from scratch: making the slightest edit to a section that has many checkboxes, for example, will skew the whole document out of alignment. While viewing "Completed" documents, after opening a document to view it, then returning back to the list again, there's no indicator showing which document was last opened, so it's hard to know where you left off on the list of docs. This seems like such an obvious and simple feature. Published forms (forms embedded as code on on website) have the following issue: If a signature is needed from us (originator) and signer (website visitor), then signer must enter OUR email address before they can fill out the form. If we leave off our signature (as a workaround) then the signer will receive notification emails normally intended for originator (Your form has been viewed, etc) and there's no way to turn off those notifications. PandaDoc chat support staff was stumped on that one. There's no way to enable notification to another team member. This is a problem for teams that divide work. Example: team member #1 creates/modifies forms, team member #2 works with signed documents. Team member #2 can't be notified of newly arrived docs. Why limit who can be notified? Things like that. Improvements are needed.

Nicolas
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great product for sales teams - Some key features still missing though

Avaliado em 21/07/2017

The one thing we are solving is the way we are building and sending out comercial proposals. With Pandadoc we have everything organized and all the documents in the proper folders, so you can go back to them easily and see what's happing with the document. Also all the different templates already built in makes it very easy for the sales reps to build proposals in no-time.

Additionally the Human Resources Department is using Pandadoc for employee documentation. We've been using it as the formal company's employee documentation platform and it's been great.

Vantagens

What I like best is the document builder features. The structure they gave to the product with the Templates and the content library I think is very useful because it lets you slightly change each document on specific sections which is something that happens a lot. I mean, templates work as a baseline document and then you can have multiple content library items that you pull in when needed.

Desvantagens

There are key features that I feel are missing. Nonetheless I have spoken to them several times and they've said to me that all of the features I mentioned are already on the roadmap of the product, in fact they delivered one of those in the last update. Things like document signature deadline, live collaborative document editing, task/comment assignment to other team members when building a document. Those three are the key missing features.

Caroline
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 2-10 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Newbie to PandaDoc but already got the hang of it

Avaliado em 28/03/2022

PandaDoc is easy to navigate for a beginner and it is effortless to learn how to use. PandaDoc provides many options for users with questions - a help center, video tutorials, email support and a live chat (my favorite feature).

Vantagens

I am brand new to PandaDoc, unlike my team who has more experience, but have found it very easy to navigate as a novice.

I love how effortless it is to upload the respective document and get it right to a client's computer within seconds. Yes, there is a level of work you must complete beforehand - prepping the document, editing the document, making sure it is good to go, but otherwise, it is as simple as uploading, formatting it correctly, and sending it to obtain signatures. We now have a binding agreement between client and team. I also am a huge advocate for Live Chat features on websites and lucky for me, PandaDoc provides that feature for its users.

PandaDoc also serves as a place to keep track of previous agreements and records. Everything is preserved and safe within this software. The search feature comes in handy here to reference exactly what you are looking for.

Desvantagens

Formatting issues - this may not be a PandaDoc issue, but if your third-party software such as PowerPoint has your brand font uploaded and downloaded from the internet, there is a chance the font may not upload exactly as is. This is a problem I face almost every single time I am using PandaDoc. Our brand font is called Catamaran, it has been downloaded to my computer, but when I go to upload to PandaDoc, 9 times out of 10, the font will not carry over as it is formatted via third-party software.

Nothing else is affected besides the fact fonts become inconsistent with our brand.

Scott
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Overall good, sometimes interface is slow/clunky.

Avaliado em 23/05/2017

Quoting is great with it, which helps a lot in many of our transations.

Vantagens

The client-editable quotes are awesome.

The UI is good (UX needs some work, below).

Content re-use is great.

Love the signing and notifications.

Desvantagens

Clunky interface (pretty, but not smooth). Makes it hard for us to get work done sometimes because we're waiting for the interface or having to move things around because they jump. The design philosophy and UI are great, but the UX leaves a little to be desired. Also, some refinements like keyboard shortcuts, maybe a favorite or most used bar.

In addition, we'd love more integrations. We're big into Google Apps, I'd love calendar linking that told us when we sent something (calendar item), when it expires (calendar item), etc.

The lack of sorting options, and default sorts that "stick" in the documents/ templates list is killing us. Open a folder, wait, sorted by default (age? Which is the least helpful when dealing with dozens/hundreds of docs). Sort by name. Wait.

Would be AMAZING to be able to set "sort by [name] [date] [recent] [X] as default" so we don't have to resort and reload every single time we go looking for a document. For heavy users, this is a real burden, wasting time waiting for the product to be usable, instead of doing work.

It's a good standalone product and helps a lot when we have a document built and send out multiple versions. Building documents is still a little clunky. And some of those "native" integrations such as calendar would be great, to make it less standalone.

Jud
Classificação geral
  • Setor: Construção
  • Porte da empresa: 51-200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Panda Docs Review

Avaliado em 13/12/2016

We use Panda Docs mainly to send out contracts to our customers. We are a painting contracting company that does a good deal of business and we send out 40 or so proposals or contracts a week. We already have estimating software that creates a very professional proposal, so we just upload that proposal to Panda Docs and then drop in a signature and date line on the contract page for the customer to complete. It's quick and easy to do and we like how simple the process is. It is very helpful to get an email when one of my customers opens my proposal as it allows me to follow up with them more strategically. One of the best features of Panda Docs is letting the customer sign my contract electronically and having it come straight back to me via email. My customers don't have to receive my email with my proposal as an attachment, print it, sign it, scan it and then email it back to me. That takes a lot of time and makes it harder to complete the contract. In today's world of doing things on the fly, Panda Docs fits right in. I tell customers that they can sign my contract from their phone all the time. Anything that saves me time and makes it easier to get my contracts signed and returned is worth the money.

Vantagens

Ease of use and simple uploading of documents

Desvantagens

Found it a little hard to make a template the way we wanted it to look, so we just upload our current proposals into Panda Docs

Phil
Classificação geral
  • Setor: Publicidade e marketing
  • Porte da empresa: 11-50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Our favorite e-signature and proposal building platform

Avaliado em 12/03/2021

Our company loves using PandaDoc to impress our clients with great proposals in a fast and effective manner. We will continue to license the product moving forward.

Vantagens

PandaDoc makes it very easy to create and templatize amazing looking proposals. The technology has helped us scale our business. It is way more than just an e-signature platform!

Desvantagens

There really are no major cons here. As a SaaS company, at times it is hard to get a member of PandaDoc's support team on the phone, but their library of best practices is helpful.

Alternativas consideradas

DocuSign

Razões para mudar para o PandaDoc

More features
jacod
Classificação geral
  • Setor: Pesquisa
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Ideal for any company and at the best price

Avaliado em 18/07/2018

Pandadoc streamlines the process of documents saving a lot of time, is not too expensive and has an excellent platform that provides security to the company and customers ... definitely Pandadoc is here to stay.

Vantagens

Pandadoc saves a lot of time in the process of creating documents. It also eliminates the manual task of e-mailing a document for review and approval. Pandadoc is an incredible solution for organizations of any size. I like this product a lot because of how safe it is to use it; generating great confidence for us and for our customers. I'm happy with the quality of this product and how comfortable it is to sign documents ... no matter the size of the company, this product is ideal to streamline all types of business processes .... It adapts to all companies , it's reliable ... it's simply the best.

Desvantagens

I do not like that emails are sent from pandadoc, it would be better if they were generated from the company email ... there is a risk of spam, although we have never had that problem.

Avaliador Verificado
Classificação geral
  • Setor: Software
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Super slow recently - impossible to do simple tasks in PandaDoc

Avaliado em 29/10/2021

Every week PandaDoc gives us a disclaimer that their service will be down to make it run faster. But really, it feels like every week PandaDoc gets slower and slower. Recently I spent 30 minutes just trying to duplicate one document and change a name of the recipient. The main reason why we decided for PandaDoc was efficiency - but recently it's actually making our jobs more difficult, not easier. Please fix this ASAP, turn off freemium accounts if you have to, but if we pay thousands of USD a year, we want the service to work smoothly.

Vantagens

Pretty much has all you need + HubSpot integration + document analytics are nice. But recently it's been lagging and simple tasks take forever to perform. It's frustrating.

Desvantagens

Speed. Super slow to do anything. Also with more features, they keep adding, the product is becoming more complex to use and it's harder to find anything. We were forced to migrate to Editor 2.0. which was super painful as we had to redo all our templates and everything is more complicated in new editor.

Luke
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Extremely disappointing software

Avaliado em 25/07/2021

This has been one of the worst experiences with a B2B software solution that I've ever experienced.

Vantagens

Thus far, nothing has delivered as per my expectations.

Desvantagens

When I signed up for PandaDoc, I was assessing it against a range of competitors. I agreed with the sales rep that I would sign up on an annual plan, on the condition that he would organise an onboarding session (this was documented via email). Once I joined, I experienced a range of issues (which I'll explain) and in every email to the sales rep asking to do the onboarding he continued to avoid answering. He then advised that they do not offer onboarding and if I wanted it, I would need to pay extra.

Issues that i have experienced so far:

- Spent 6 hours building my first form, only for it to disappear. After speaking with customer support, they advised that there had been a tech issue that day and that the work could not be retrieved.

- Uploading PDF documents to to create a new form, there were severe glitches for special characters like "", which made our legal terms in the pdf faulty.

- Forms cannot be created with merged cells, or different columns for new rows (as would otherwise be very standard in a form). Tables must be the exact same number of columns for every row.

- The overall UX is very glitchy.

- When a customer receives a form, all the form fields that are to be completed are highlighted in red, even once they're filled in. This is extremely confusing UX, as it signals to the user that there is an error with a field that has been filled in correctly.

- The software is currently 100% down for 5 hours while they do an upgrade.

Greg
Classificação geral
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

We LOVE Pandadoc! They offer an incredible product, inexpensively, with killer customer...

Avaliado em 10/04/2018

Vantagens

Pandadoc has become central to our business. We utilize it to create custom proposals and for all information forms, contracts, invoicing and more.

We love the flexibility of designing each template and then being able to personalize it. It's central to our sales process in creating a proposal that helps close the deal as much as anything else.

It's robust, beautiful and easy. It's a fantastic solution for what we do. They also provide zippy customer service.

We also dig how it tracks everything. Very useful in our communication.

I can't say enough about it... Love, Love, Love it!

Desvantagens

Seriously, there isn't anything about this product that I don't just love. It's cost effective. It looks very professional.

One or two things though...
1. I wish we could customize how the email looked that that potential client received. It's the least attractive piece and not reflective of what the person is getting.
2. And this is a big one... a few emails have ended up in a spam folder... which is really really bad when people are waiting on the proposal. So that's a hickey for sure. But it's so worth it, and we just follow up with a call or email "sent the proposal, let me know what you think"...

Ilario
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: 2-10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Lean proposal

Avaliado em 08/06/2022

the level of integration with our crm allows us to have complete process traceability from the crm

Vantagens

our organization uses hubspot as crm software and pandadoc integrates perfectly with hubspot making the management of the deal process complete

Desvantagens

at the moment we have no difficulty with the use we make of it