
Zenefits
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808 avaliações

- Setor: Serviços financeiros
- Porte da empresa: 2-10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Sim, Bom demais !
Avaliado em 23/09/2022
Vantagens
Aplicativo de uso muito Bom ! Consigo fazer o que preciso e uso diariamente.
Desvantagens
Poderia ter menos burocracia. Uso de forma legal mas poderia ter campos não obrigatorios

- Setor: Construção
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
All encompassing HR Solution! TRULY - SOLUTION
Avaliado em 07/02/2019
Saw huge cost savings pulled together many items into a central portal. Love the mobile app for people our spread out to different locations.
Vantagens
The most important part is the ease of use for a complete solution. We use Onboarding, Time & Attendance, Payroll, Time Off, Benefits Admin, HSA Admin, Performance Management and the additional resources regarding HR, compliance. ITS ALL IN ONE PLACE! The convenience of having all of our HR-related items in one place for your people is priceless. We are able to run 4 companies from one portal, very effectively.
Desvantagens
Employee support is generally handled digitally not over the phone. Most of our people prefer phone calls. However, support is very receptive and gets the job done well.
- Setor: Emprego e contratação
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Excellent HR Platform for Small to Medium Sized Businesses
Avaliado em 30/09/2021
When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt.
If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.
Vantagens
Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance.
Desvantagens
We have not had any major issues or challenges using this software
- Setor: Automotivo
- Porte da empresa: 2-10 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Stay Away - save yourself the headache, it's not worth the hype.
Avaliado em 17/01/2020
I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.
Vantagens
Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.
Desvantagens
1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed.
2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help.
3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME!
4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly.
5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so.
6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense.
7. There is more but this will do for now.
Resposta do Zenefits Traduzir para o Português
Sad to hear your experience was less than ideal Tiersa. We will use your feedback to improve training and the user experience.
- Setor: Serviços financeiros
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Love Zenefits!
Avaliado em 27/09/2021
Vantagens
It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant.
Desvantagens
Customer service can be hard to reach, but their help center is robust and they have training courses to help.
Alternativas consideradas
GustoRazões para mudar para o Zenefits
Zenefits had more HR features and our payroll situation is simple.- Setor: Fotografia
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
User Friendly Solution
Avaliado em 02/01/2020
I use Zenefits daily and really do enjoy it. There are a few bug fixes that need to happen, but overall I do really like the product.
Vantagens
Super user friendly and you can easily find whatever you are looking for
Desvantagens
The app is very buggy with clock in/out feature
Alternativas consideradas
BambooHRRazões para mudar para o Zenefits
Bamboo HR didn't have everything we were looking forResposta do Zenefits Traduzir para o Português
Thanks for provide feedback Katherine!
- Setor: Telecomunicações
- Porte da empresa: 11-50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Turn-key payroll and benefits solution for start-ups
Avaliado em 16/11/2020
Over, I would highly recommend Zenefits for companies that are looking for a simple way to manage their HR needs.
Vantagens
Very simple and intuitive interface.
Makes managing HR, payroll, and benefits easy.
Desvantagens
Could have more seamless integration of 3rd party healthcare providers.
Alternativas consideradas
GustoRazões para mudar para o Zenefits
History of using Zenefits for over 3 years with no problems.- Setor: Software
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Payroll is hard
Avaliado em 28/11/2020
Overall very good, but as I mention above, payroll is tricky, and CRITICAL! I had some stressful moments with payroll, but once it is set up it is very easy to administer.
Vantagens
i like the self-service aspect access for my employees and using Zenefits for onboarding.
Desvantagens
Payroll admin is a hard, specialized topic. I could have used a little more hand-holding in getting payroll up and running.
Alternativas consideradas
PaylocityRazões para mudar para o Zenefits
Better feature-price value combination and easier employee access- Setor: Gestão da educação
- Porte da empresa: 51-200 funcionários
- Usado Mensal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
User friendly!!
Avaliado em 25/11/2020
Wonderful overall, would definitely recommend
Vantagens
I love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too.
Desvantagens
Wish there was more customization available

- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
One of the BEST HRIS systems on the market
Avaliado em 12/09/2019
I absolutely loved this HRIS. As a consultant, I have worked with other organizations since that are using other HRIS/payroll tools and greatly miss my Zenefits heyday.
Vantagens
NEARLY EVERYTHING. From benefits administration to onboarding to PTO tracking it literally organized and kept almost all areas of HR automated in a user-friendly, highly customizable manner.
Desvantagens
We had to give up our long-time relationship with our broker. That was part of the deal. We worked through their 3rd party relationship for ATS and performance management platforms, but we liked both tools, so it didn't feel awkward.
- Setor: Aparelhos médicos
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Lots of Potential
Avaliado em 07/05/2022
Vantagens
There were some features we really loved, but the customer support was not sufficient and our AM was always changing.
Desvantagens
Easier onboarding functionality would be great to see and org chart.
- Setor: Hotelaria
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy and Convenient
Avaliado em 27/05/2020
Very positive. I have never used an outside service for basic HR functions before, but was pleasantly surprised at how much work Zenefits saves me by letting employees enter their own info.
Vantagens
Easy to use - Managers can access/input/share the info they need, employees can fill out their own info which saves HR a lot of work. Customer Service can be contacted easily. Reports/Info can be accessed easily. Reminders are emailed to you if any necessary information is missing.
Desvantagens
I believe Zenefits does not have the ability to pay third party garnishments directly.
- Setor: Construção
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Excellent HR platform for growing companies
Avaliado em 19/08/2019
We are able to manage Benefits, Payroll, Performance Management, Time Off Requests, and Paperwork all from one system.
Vantagens
This program ties together most of our HR needs into one platform, making it easier for HR staff and employees to access the information they need. We process our payroll through Zenefits and they offered some 401k third party company options, which allows those benefits to be seamlessly integrated.
Desvantagens
Support can be difficult to get online at times. They have a chat feature, which is most convenient for me as an administrator, but the wait times can be long or the chat request may be converted over to an email. This is a problem I have noticed over the past 3-4 months.
Alternativas consideradas
BambooHRRazões para mudar para o Zenefits
Ability to integrate many third party options.- Setor: Imobiliárias
- Porte da empresa: 11-50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Incredibly happy users
Avaliado em 11/08/2020
Overall experience with Zenefits has been very good and we would highly recommend.
Vantagens
Zenefits is very to use and the onboarding process is a breeze.
Desvantagens
Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting.
Alternativas consideradas
GustoSoftware anterior
GustoRazões para mudar para o Zenefits
Most comprehensive product with good pricing. Confident they would offer add-on product that we would want.- Setor: Telecomunicações
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Zenefits is great!
Avaliado em 20/10/2021
Working with Zenefits over the last several years has been great and I would recommend it to everyone.
Vantagens
The integration process and imputing al employee information is very easy.
Desvantagens
All aspects of the software are very easy to use. Being able to contact a direct person for issues is slightly lacking.
- Setor: Aparelhos médicos
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great all-in-one HR software
Avaliado em 21/11/2020
Vantagens
Lots of tools in one software (payroll, PTO tracking, timeclock, integrations, hiring/firing, doc management, etc)
Easy to setup, easy to use
Integrates with our 401K, medical, etc
Desvantagens
Support is a bit clunky
Can be a little slow
Alternativas consideradas
BambooHRRazões para mudar para o Zenefits
Zenefits was the only software I could find that had all the features I mentioned above all in one package. pricing also reasonable.- Setor: Serviços a indivíduos e famílias
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great HRIS platform
Avaliado em 19/12/2019
Vantagens
There are many pros to Zenefits! Offer letter generation, custom fields for user specific information that needs stored, custom reports, Club Zen, the HR library and much much more! Anytime I've needed assistance customer service has been prompt and helpful. There are also tutorials and an extensive implementation period to make the end user comfortable with the system
Desvantagens
If I had to list a negative it would be.... nothing!
Razões para mudar para o Zenefits
Cost and that sales was not overly pushy when we were selecting what package/a la cart items we wantedResposta do Zenefits Traduzir para o Português
Thanks you Ashley!
We appreciate your business.
- Setor: Editoras
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Feature-Packed HR Platform
Avaliado em 21/05/2018
Vantagens
At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.
Desvantagens
The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.
- Setor: Imobiliárias
- Porte da empresa: 11-50 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
One Stop HR Solution
Avaliado em 01/10/2021
Migrated from old ways of "calling in" payroll to online platform such as Zenefits saved limited man hours and resources for a small company.
Vantagens
Zenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper.
Desvantagens
They used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days.
Software anterior
ADP Workforce NowRazões para mudar para o Zenefits
Cost and ease of use- Setor: Hospitais e Saúde
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Giving credit where credit is due!
Avaliado em 17/11/2020
Love the ease of use of Zenefits and it's user friendliness.
Vantagens
I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our [SENSITIVE CONTENT HIDDEN] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.
Desvantagens
Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Win-win-win
Avaliado em 28/05/2020
Vantagens
Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA, and benefits admin, in one system, we saved time and paid less than what we were paying for all of the other systems combined. The ease of use of the system is really the special sauce though. It ensures the end-user keeps their individual information up-to-date.
Desvantagens
Customer support could be better. When we first joined we were able to pay for a premium support package but that option is no longer available. Wait times have been long lately.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 11-50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I have used many HRIS products in my career - I love the simplicity and sophistication of...
Avaliado em 11/04/2018
Vantagens
There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.
I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.
As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.
Desvantagens
I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user.
Avaliado em 12/04/2018
As mentioned in the review...
Vantagens
Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs.
Desvantagens
The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.
- Setor: Telecomunicações
- Porte da empresa: 51-200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great for onboarding!
Avaliado em 14/10/2021
Zenefits has been great, both from a user and an admin perspective.
Vantagens
Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding.
Desvantagens
Sometimes the customer support is a bit slow to reply.
- Setor: Software
- Porte da empresa: 2-10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Very organized, neat, and easy to use!
Avaliado em 28/01/2019
After the initial issues with payroll, using Zenefits was very easy and streamlined our hiring process. We’ve only had to use the termination process a handful of times, but when we did, it worked flawlessly. The dashboard is very neat and organized and setup is easy as well.
Vantagens
This product is extremely easy to use. Everything is online, so we were able to go completely paperless. The onboarding process is extremely easy and very comprehensive. The termination process is just as easy, with only a few buttons to click and you’re done! There are constantly updates being made to the system, so it’s always rich with new features.
Desvantagens
We initially had a bit of an issue with moving our payroll from our bank (what we initially used) to Zenefits, but once the issues were ironed out, it worked well. The new features sometimes throw you off and make you have to relearn the system, but they’re always beneficial changes, so it’s worth it.