Avaliações do Salesforce Service Cloud

Praticidade, facilidade no acesso, armazenamento.

Call center, agilidade na informação, rapidez

Produto fácil de manusear.Ótimo para organização para rotina de trabalho.

Poderia integrar com outros tipos de software dos computadores.

A ferramenta ajudou a elevar o patamar do atendimento, uma aplicação dinâmica, com compilação de dados importantes para oferecer um melhor atendimento

Apenas na configuração de estruturação de árvore de assuntos do atendimento que tem certa complexidade na união dos objetos.

as inúmeras possobilidades de se comunicar com o cliente de forma estrategica

Não sei se é meu pouco tempo de uso, mas estou achando bem complicado de usar, pouco intuitivo, layout pouco usual

É uma ferramenta com muitas potencialidades e recursos. Dá resposta às necessidades mesmo as mais complexas.

É demasiado complexo quando se pretende tratar de processos e workflows simples.A adaptação ao software é longa, não é intuitva e a interface não ajuda, demora a perceber a lógica da plataforma.

recursos diversos, aplicabilidade, agenda de atividades e tarefas, inclusão de documentos

não identifiquei pontos negativos pois atendeu minhas necessidades

Excelente ferramenta para acompanhamento das solicitações dos clientes

A interface poderia ser melhor e mais amigável

We can easily manage all the service data thanks to this tool.

It does not support small sized services, which is not great for our operation.

Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service

Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.

The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!

Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.

Highly customizable to suit business needs. Ease of use.

The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.

The user interface is less complicated and the ticket are well organize

It freezes during new changes are being implemented

I love how customizable it can be and how it makes sales and management life’s easier. Perfect as a information center and also pipeline visibility tool.

It’s not intuitive at all. Training is necessary.

I like the accuracy of Salesforce Service Cloud.
Salesforce Service Cloud is amazing and super excellent to manage.

No dislikes about Salesforce Service Cloud.
Salesforce Service Cloud works so well for us.

What I love most are the reports that we can create based on the information that we want to see

I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.

It’s great software to track sales due to its interfaces with other softwares and very customizable

It’s not easy to use and a first time user will have difficulties setting up an account. Also hard to manage clients

It has a great user interface. It is very intuitive and easy to learn.

I felt a little limited when using the app

I love customer management as well as employee tasking and account detail

There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every aspect of every customer account

It is a really good tool with customers. Very easy to navigate

There is nothing to not like about salesforce it is there to help

I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place.

I do wish it was just a little bit cheaper.

User-friendly options, it has everything that a customer ticketing system software needs.

There is nothing in particular that I did not like about it.

it took me a while to understand a fraction of function. I had only make calles and left comments, and moved leads in the progress line.

difficult to find the right customers in borwser, to manage the task after long break. create pipeline of customers and reports. Without a lot of work and patience I would though out through widow the computer.

I love that it is user friendly and easy to learn.

Nothing it works well for what we needed it for.