--- description: Avaliações detalhadas do Salesforce Service Cloud com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Salesforce Service Cloud com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.pt/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Seguinte: [Next page](https://www.getapp.pt/software/91754/salesforce-1-service-cloud?page=2) > Interaja com seus clientes quando e onde eles estiverem. Preste serviço em todos os canais, em qualquer dispositivo. Capacite seus clientes com as comunidades. Acompanhe as principais métricas da central de atendimento em tempo real. E capacite todos os funcionários a oferecer um excelente serviço em todos os pontos de interação. > > Verdict: Rated **4.5/5** by 820 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 820 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Location**: San Francisco, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, português, sueco, tailandês - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento automatizado - Agendamento de manutenção - Agendamento de retorno de chamada - Agendamento de trabalhos - Alertas de riscos - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação de recursos - Aplicativo móvel - Armazenamento de arquivos - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Assinatura eletrônica ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.pt/directory/292/it-service-management-itsm/software) ## Alternativas 1. 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[LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1754 reviews) ## Avaliações ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 de março de 2023* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Desvantagens**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Salesforce in finance" — 5.0/5 > **Alex** | *4 de setembro de 2025* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes. Its robust features and scalability make it ideal for medium-to-large businesses, but the high cost, complexity, and steep learning curve can be barriers for smaller organizations. > > **Desvantagens**: Customer support is adequate but limited for lower-tier plans, and occasional bugs may require technical expertise to resolve. For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges. > > Our workplace utilizes salesforce for client tracking and profiling. It’s very useful in data collection ----- ### "optimizes customer services" — 3.0/5 > **Avaliador Verificado** | *16 de abril de 2023* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment > > **Desvantagens**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions ----- ### "Salesforce Experience" — 5.0/5 > **Joshua** | *21 de maio de 2025* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: Salesforce is amazing because it allows you to create multiple actions all under 1 windows tab. It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction. > > **Desvantagens**: With AI being so new, there are many times when the Salesforce system misses the mark and does not provide the suggested material needed to navigate and sometimes provides incorrect information. > > Overall, my experience with Salesforce has been amazing and love how much potential uses for all of the features it houses. ----- ### "Reliable backbone for our daily Ops" — 5.0/5 > **Aditya** | *24 de abril de 2025* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: Google Cloud is the stability and speed with which it handles our daily backend tasks. Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and they’re all up most of the time. That reliability is a big deal when you’re trying to help customers in real time. > > **Desvantagens**: It gets too technical, you are trying to fix something without IT. If a setting or permission needs to be changed, I have to wait for the tech team to jump in sometimes. Also, the billing dashboard isn’t the most straightforward to interpret. > > Keeping customer records safe and accessible across teams, whether in the office or working remotely, has been made possible with the help of Google Cloud. That kind of constancy ensures I’m able to respond more quickly and accurately, which directly impacts how seamless the customer experience is. ----- Page: 1 / 34\ Seguinte: [Next page](https://www.getapp.pt/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data