Avaliações do Salesforce Service Cloud

A ferramenta ajudou a elevar o patamar do atendimento, uma aplicação dinâmica, com compilação de dados importantes para oferecer um melhor atendimento

Apenas na configuração de estruturação de árvore de assuntos do atendimento que tem certa complexidade na união dos objetos.

Praticidade, facilidade no acesso, armazenamento.

Call center, agilidade na informação, rapidez

recursos diversos, aplicabilidade, agenda de atividades e tarefas, inclusão de documentos

não identifiquei pontos negativos pois atendeu minhas necessidades

Produto fácil de manusear.Ótimo para organização para rotina de trabalho.

Poderia integrar com outros tipos de software dos computadores.

Excelente ferramenta para acompanhamento das solicitações dos clientes

A interface poderia ser melhor e mais amigável

É uma ferramenta com muitas potencialidades e recursos. Dá resposta às necessidades mesmo as mais complexas.

É demasiado complexo quando se pretende tratar de processos e workflows simples.A adaptação ao software é longa, não é intuitva e a interface não ajuda, demora a perceber a lógica da plataforma.

as inúmeras possobilidades de se comunicar com o cliente de forma estrategica

Não sei se é meu pouco tempo de uso, mas estou achando bem complicado de usar, pouco intuitivo, layout pouco usual

The easy access and navigation , being able to use different tabs to navigate different accounts or info need it .

Some of the tabs or functions need a bit of more work .

You can manage all your needs according to your company and needs. and mainly it is that all the information is unified together in the same place

Like all other systems, this is a platform that requires training to really know how to use it and get the most out of it.

The best part of this platform is that it can be used for multiple services, whether it is critical case management, customer service or field service. Its smooth interface has helped us in resolving multiple cases and building a strong relationship with our customers.

It is very expensive and its integration with other software can be a bit complex at times.

- It's so easy to keep track of all my customer interactions in one place-The automation features save me so much time and help me stay on top of everything-The knowledge base is a lifesaver - I can quickly find answers to common questions without having to look them up every time-The reporting and analytics give me valuable insights into our customer service performance-The integrations with other Salesforce products are really helpful for a seamless workflow

-The setup process can be a bit overwhelming at first, especially if you're not used to using Salesforce products-The pricing can be a bit steep very quickly , especially for smaller businesses (as you pay per seat and per edition) -The interface can take some getting used to, but once you do, it's really intuitive

it took me a while to understand a fraction of function. I had only make calles and left comments, and moved leads in the progress line.

difficult to find the right customers in borwser, to manage the task after long break. create pipeline of customers and reports. Without a lot of work and patience I would though out through widow the computer.

Salesforce helped us resolve one of the major problems in our firm. At first, we were using Excel as our Candidate and Client database, and most of the time we get troubles because of this.

There are times that we reach out a candidate who then turns out to be our client. There are times as well that we reach out to a candidate more than 5 times a day, and because of that we get a lot of "do-not-contact" requests.

With Salesforce, it helped us to create tailor-fit solution to our business problem. We were able to import all of our candidates and clients to Salesforce by just uploading our excel databases in the system. We were able to put do not contact provisioning to our clients, to candidates that are currently in process, and also those candidates who indicated that they are not actively looking.

Now, we were able to make a great relationship with our candidates and clients through Salesforce.

What I least like about Salesforce is their customer support. Sometimes they are not that very good in resolving tech problems. Well, we seldom get problems so we barely need their help, but I hope Salesforce trains them well.

To be able to create your own fields, tables, and custom code calculations is a wonderful boon. It means your wish list can actually be catered for, and better you can keep adding or taking away as your systems develop and refine over time.

It can get quite complex to integrate multiple third-party systems, but when it's done, and there is support, you have a fully integrated system that provides ALL the information you need on a client account and project at your fingertips.

Options to edit and analyze reports is an amazing featureUser friendlyCan be accessed from anywhere

Customisation of view is difficult at times and limited options available

Salesforce Service cloud comes with all the required out of the box functionality required for customer support, which includes below mentioned features which are required for setting up customer service .
1) Receiving the cases through multiple channels like Web and emails.
2) Auto assigning the cases to respective group based on the type of issue.
3)SLA definitions and escalation rules,
4)Assigning the knowledge articles to cases.
5)Self service portals.
6)Chatbots and Einstein analytics.
7)Configuring knowledge base.
8)reports and dashboards.
9)Easy API integrations.
10)Rich UI.

Some of the limitations associated with API limits ,Storage limitations. Cost associated with licensing .