JIRA Service Management

Central de serviços simples criada com base no Jira.

Classificação geral

4,4 /5
(555)
Relação qualidade/preço
4,3/5
Recursos
4,4/5
Praticidade
4,2/5
Suporte ao cliente
4,3/5

91%
dos usuários recomendam este app
Classificar por

554 avaliações

danielle
Classificação geral
  • Setor: Software
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

prático e intuitivo

Avaliado em 06/04/2023

excelente.utilizo várias vezes ao dia, para diversos projetos.delegação, encerramento e monitoramento super fácil

Vantagens

Utilizo para monitorar meus projetos e delegar tarefas para os demais setores.gosto da facilidade de uso e da forma de organização das minhas rotinas.

Desvantagens

não vejo contras, já estou habituada a ferramenta. já faz parte do meu dia a dia

Lohaine
Classificação geral
  • Setor: Telecomunicações
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Avaliação Jira

Avaliado em 03/05/2023

Vantagens

A patricidade de gestão de tasks. A eficácia do monitoramento das atividades da equipe e a organização dos itens.

Desvantagens

O recurso de clonar uma task pode ser melhorado. Ao clonar uma task, precisamos atualizar a página e encontrar onde ela foi parar. Se ela já aparecesse na tela (sem precisar ficar buscando por ela) seria o ideal.

Luiz Antonio Nunes
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Boa ferramenta centralizadora porém com fluxo complexos demais

Avaliado em 26/09/2022

é muito intuitiva e bem utilizada no mercado

Vantagens

Ferramenta centralizadora muito prática para gerenciar entregas e tickets

Desvantagens

Lentidão e alguns fluxo são confusos as vezes é muito complicado alterar status de tarefas , precisa chamar o administrador da ferramenta

Silas
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Gerenciamento de tickets perfeito

Avaliado em 11/12/2022

Vantagens

Melhor gerenciamento de tickets entre as equipes. Integração perfeita com softwares de crash e mensageiros.

Desvantagens

Algumas funções são um pouco confusas. Criação de templates também poderia ser melhor.

Emerson
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Atlassian Jira

Avaliado em 15/09/2022

Vantagens

Software muito fácil de utilizar e integra com as melhores ferramentas.

Desvantagens

A falta de possibilidade de alteração sobre o código front-end.

Avaliador Verificado
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 2 - 10 funcionários
  • Usado Mensal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Sistema que facilita e otimiza a gestão do trabalho

Avaliado em 11/04/2023

Vantagens

O software é extremamente fácil de se utilizar, ferramentas de gestão e resolução, utilizo muito também na abertura de chamados, vinculados ao sistema da CVC Corp empresa que utiliza em larga escala tal software.

Desvantagens

O tempo de resposta em relação a uma demanda foi um pouco longo, contudo era algo complexo, mas foi solucionado, baita recursos, recomendo muito.

Derick
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 201 - 500 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Funcionalidades Jira

Avaliado em 23/09/2022

Vantagens

A facilidade em abrir chamados para outras áreas da empresa

Desvantagens

Até o momento sem contras sobre o software

Amy
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Easy to integrate with Zendesk and easily tracks support issues for Engineering

Avaliado em 10/02/2023

Vantagens

Easy to integrate with ZenSimilar to another program we moved away from, but far more robustAllows for better ticket assignmentMore comprehensive with better options for ease of use

Desvantagens

Not much- there are a lot of buttons and options to use so until you get use do what you need as an individual or department, it's a bit complicated, but once you sort that out and find your niche, it's a great tool for trouble tickets.

David Felipe
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 51 - 200 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 7.0 /10

Does the job, but not fun to use

Avaliado em 13/10/2022

We are a software-as-a-service company, that offers 24/7 support for our software-based products with very strict SLAs.
Some of the issues need to be escalated to different support tiers and sometimes to engineering or product teams.

Vantagens

- Integration with other Atlassian products like Jira Software
- Custom fields that let you customize the requests

Desvantagens

- Automation is very basic
- Sometimes difficult to use
- Expensive, we try to reduce the number of users using it

Alternativas consideradas

Freshdesk e Zendesk Suite

Razões para mudar para o JIRA Service Management

We were already using JIRA software and having a seamless integration between customer requests and engineering work was vital for us
Aviral
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Jira Service Management

Avaliado em 19/05/2023

Jira Service Management excels by seamlessly integrating with other Atlassian products like Jira Software and Confluence. This integration allows for effortless collaboration between development, operations, and support teams. By creating a unified environment for project and IT service management, Jira Service Management fosters efficient cross-functional collaboration, ensuring teams can work together smoothly.The integration with Jira Software enables a seamless flow of information between development and support teams, facilitating issue escalation and resolution. Additionally, the integration with Confluence promotes knowledge sharing and documentation, empowering support teams to provide self-service resources for users.

Vantagens

Jira Service Management provides automation features that simplify repetitive tasks and workflows. It allows organizations to create rules and triggers to automate actions like ticket assignment or notification sending, streamlining processes and improving efficiency.

Desvantagens

The pricing structure of Jira Service Management may pose challenges for organizations, particularly larger teams or enterprises, due to its potential costliness. This pricing may not be suitable or affordable for small businesses or organizations operating with limited budgets.

Avaliador Verificado
Classificação geral
  • Setor: E-Learning
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Well, everyone knows Jira — I just decided to reflect here

Avaliado em 13/01/2023

I hate Jira and think the only reason everyone uses it is that they're just used to suffer.Here's an article about it:[SENSITIVE CONTENT]

Vantagens

After latest update the visuals are quite pleasant.You can really construct complex filters if you know what you're looking for.Task IDs unfurl into links.Permissions are very granular (although complex and you won't understand how to use them).

Desvantagens

Expensive.No obvious features or you have to pay extra: time tracking, dark mode, CHECKBOXES.

Avaliador Verificado
Classificação geral
  • Setor: Internet
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

JIRA Service Management integrates very well with JIRA software, making bug quashing a breeze

Avaliado em 14/02/2023

Vantagens

The native integration with JIRA software management and business management project boards make ticket triaging and documentation straightforward and low effort. Aside from the initial setup and instrumentation of the integration points and framework (configurable for different org sizes), using JIRA Service Management enables speedy triaging and processing of requests across IT, software, product and business, and service teams.

Desvantagens

There are idiosyncrasies to the JIRA UI (which is shared and consistent with JIRA software, business project management, and Confluence) that can be confusing at times with subtle UI elements that are not always straightforward to the end user. At times, it can be confusing switching between the different JIRA apps that your org uses.

Rakshit
Classificação geral
  • Setor: Serviços de informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Jira review

Avaliado em 05/04/2023

Tracking of defects and work done by the team has been tracked by me through JIRA and this has helped me to bring more visibility in the project as everyone knows what others are working on.

Vantagens

Creating a board in Jira, maintaining a Backlog items list, Creation of sprints. maintenance of sprint, Maintenance of team members and tracking the work done by the team are the services i like in Jira.Also the burn up and burn down charts provided by Jira are xecellent

Desvantagens

The export to excel features can be improved in JIRA.

Francklin
Classificação geral
  • Setor: Software
  • Porte da empresa: 2 - 10 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

JIRA Service Management - A Powerful Tool for IT Service Management

Avaliado em 14/04/2023

My overall experience with JIRA Service Management has been very positive. I have used this tool to manage incident tickets and service requests for several projects, and it has always been reliable and easy to use. The flexibility offered by the tool to customize workflows and ticket management processes has been particularly useful in adapting the tool to meet the needs of each project. In summary, JIRA Service Management is a powerful and comprehensive tool for IT service management, and I highly recommend it.

Vantagens

JIRA Service Management is a comprehensive tool for IT service management. I particularly appreciate how easy it is to create and manage incident tickets or service requests. The collaboration features are also excellent, with the ability to comment and track tickets in real-time. JIRA Service Management also offers great flexibility to customize workflows and ticket management processes to meet the specific needs of each organization.

Desvantagens

The only drawback I have encountered with JIRA Service Management is its complexity. The learning curve can be steep for novice users, and initial setup can be a bit tedious. However, once a user gains experience with the tool, it is very powerful and efficient.

Viveka
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

JIRA Service Management

Avaliado em 29/03/2023

Overall, Jira Service Management offers several advantages for business and organizations, including IT service management, customization, collaboration, reporting analytics, customer support and agile project management.

Vantagens

JIRA Service Management is fantastic tool as it provides IT service management capabilities, allows businesses to manage IT incidents, problems, and changes. It helps to improve the efficiency and effectiveness of IT operations, reducing downtime and improving service quality. It offers customer support features, to track and manage customer requests and issues which reduces the workload on customer support teams. The amazing feature is, it also includes Agile project management capabilities, which allows businesses to manage projects using agile methodologies, as it increases project visibility, collaboration, and delivery speed.

Desvantagens

Jira Service Management can be slow to load and can sometimes experience performance issues.

Bart
Classificação geral
  • Setor: Engenharia mecânica ou industrial
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

We use Jira for nearly all of our operational work

Avaliado em 14/04/2023

We've been using Jira for about 5 years now and we're still happy with the way it works. We've never had any real issues with it.

Vantagens

Their ticketing system is very expansive and customizable. They have a lot of features and integration possibilities as well.

Desvantagens

To set everything up to your liking there can be a bit of a learning curve. But once you know how everything works it's smooth sailing.

Avaliador Verificado
Classificação geral
  • Setor: Recursos Humanos
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

Best Ticket Tracking Tool

Avaliado em 28/03/2023

We use Jira in our organization for tracking Issues, Incidents, Knowledge Base (Confluence), track inventory & risks. All in all there's nothing Jira can't do the integrations are just endless and I feel they would never be enough.

Vantagens

Tons of features that will cater to all types of teams/organizations.The UI is intuitive and easy to learn.Gives all types insights on progress of tickets.

Desvantagens

Literally no cons, maybe I need to explore it more but I already feel like I've explored a lot. Some new integrations would really help.

Stefanos
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 10 000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 10.0 /10

A Powerful Tool for Streamlining Service Management

Avaliado em 17/01/2023

JIRA Service Management is an incredibly powerful tool for service management. It offers a multitude of features, customization options, and automation capabilities to ensure that user needs are met. Though the cost can be prohibitive for some organizations, the benefits of streamlining and tracking service management processes make it an ideal choice for many businesses.

Vantagens

JIRA Service Management is an incredibly powerful and intuitive tool for streamlining service management processes. It offers an extensive variety of features and customization options to ensure that user needs are met. The user interface is modern and easy to navigate, and the workflow automation and reporting capabilities make it easy to track progress and ensure that tasks are completed on time.

Desvantagens

Though JIRA Service Management is incredibly powerful, it can be difficult to learn and navigate for users who are unfamiliar with it. Additionally, the cost of the software and the services can be prohibitive for some organizations.

Avaliador Verificado
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Powerful and Capable, but easy to over complicate things

Avaliado em 07/11/2020

Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn

Vantagens

Its flexibility. It's a simple statement, I agree, and you're probably reading this wondering why I'm being so vague. But JIRA software is a bit hard to summarize simply because it's just so flexible. There's no "correct" way to use it.

It's rest API is pretty powerful too and very easy to extend Jira to "integrate" with 3rd party applications that doesn't have an official Jira integration.

Desvantagens

Creating workflows can easily become very confusing and you can easily break how your projects in Jira work if you aren't careful. With every Jira production license you also get a free dev license so that you can set up an isolated dev/staging environment. This is invaluable and highly recommended. The downside is that there is no easy way to migrate any of your changes from dev to production. But there are 3rd party plugins for that.

Chirag
Classificação geral
  • Setor: Seguros
  • Porte da empresa: 51 - 200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Efficient service desk for companies small, medium or large

Avaliado em 14/02/2020

Prior to using Jira Service Desk, were using a combination of Excel and SharePoint with workflows. We couldn't get great reports. It was hard to customize. Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow. We brought in Jira Service Desk as a test bed. Within 2 hours, we were testing and customers were putting in tickets. While we used most of the default settings, the value we were generating was way beyond we ever had. Then, we set up SLAs and watch reports for a few days. We were able to see everything we wanted - who reported the issue, when, what was the priority, how many comment exchanges happened, how much time did we spend, did we meet SLAs, what was the solution, etc. Fast forward 2 years. We are now able to create strategies to service internal and external customers better based on the data from Jira. It has helped us go from making gut-feel decisioning to data-centric decisioning. Good data wins debates. Jira helped us with good data.

We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

Vantagens

Jira Service Desk was very easy to get started with. You could literally sign up for it and begin using it within an hour. Ticketing system is very customizable and powerful. Customers can be added in bulk and customers can sign up for entering issues. We were able to create different projects (or service queues) so that customers could send requests for IT help, or administrative help, or help with projects. Each such project/queue had different fields. Metrics are all built into the software, so we can know how often Service Level Agreements were breached, who breached them etc. The sheer amount of customizability is a joy. However, without discipline and thoughtfulness, it is very easy to customize it the wrong way.

Desvantagens

We feel that the price point could be lower and the speed could be a little faster. Atlassian has made improvements with speed. If a company had 5 people manning different queues and the issue volume is low, the cost would be ~1500/year for those 5 users. So, it would may not be cost effective for a small company that is watching their costs closely. We also felt that a Wiki is not built in. So, if a common solution needs to documented that spans multiple tickets, there's no way to do so. We could buy Confluence from Atlassian for an additional cost.

Alternativas consideradas

Pivotal Tracker, Trello, Basecamp e Asana

Razões para escolher o JIRA Service Management

Our previous solution was built on SharePoint. It was slow. Very slow. We had workflows that drove communication after an issue was entered. Workflows would break often with hard-to-understand errors and debugging them was difficult. We had to build all the reports surrounding data we collected from SharePoint. Most reporting surrounding SharePoint were manual. We spent more time debugging issues with SharePoint than the time we spent on the most demanding customer. Something had to change. We tested Jira Service Desk one day and within hours our customers were using it. There was a day and night difference between the two systems and customers were happy. Built in reports were excellent.

Razões para mudar para o JIRA Service Management

Asana has been working on improving the speed of their software. Their slowness has been well documented on various sites. Even their own team acknowledged and worked hard. We were not just read to jump into Asana due to the slowness. Trello was great - fast and easy to use. Reporting was missing. Pivotal Tracker felt like it was well suited for dev work and was comparable more to Jira Software. Basecamp felt like it was well suited for project work. Jira Service Desk fit the bill for IT help desk, admin help desk etc.
Hiren
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 501 - 1 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

JIRA Service Management is excellent Saas Platform for your ready to use need & with other...

Avaliado em 04/07/2022

Overall good experience.

Vantagens

JIRA Service Managment is have lots of customization capability & also ready made template is also good. Ready made report is good but for accurate details need more tuning to the reports or create own customize report.

Desvantagens

When reporting things come in picture that require customization. Also standard ticket type is not good enought for day to day use. So to configure all these need require experience user or consultant to understand your need & configure it.

Dan
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Easy to try, full of tools and solutions

Avaliado em 11/11/2021

So far, with their free trials and tiers, it has be remarkably easy to get a proof of concept project built and to start migrating into the cloud.

Vantagens

Jira Service Management provides a ton of tools to build out you customer portal and internal ticket platforms. It has filled all of the holes in our previous solution right out of the box.

Desvantagens

It is built for large, multi-team organizations so much of the power is not needed for a smaller company who requires a custom build but without all the hierarchy.

Avaliador Verificado
Classificação geral
  • Setor: Transporte marítimo
  • Porte da empresa: 11 - 50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 10.0 /10

An easy way to track helpdesk/customer facing issues, But you need put in the setup time.

Avaliado em 25/01/2022

Vantagens

Easily integrates with your already existing Atlassian software. Allows for a seamless flow between all other products and allows for easy crossover to keep everything in a nice and neat tidy place.

Desvantagens

It takes a lot of work and elbow grease to get it set up in a way that works for your organization. There can be some learning curves as there is no out-of-the-box working way, but once the time is spent it will save you loads of time in the long run.

Alternativas consideradas

HubSpot CRM, Intercom e Zendesk Suite

Razões para mudar para o JIRA Service Management

We are already integrated into the Agile Ecosystem.
Andrea
Classificação geral
  • Setor: Ócio, viagens e turismo
  • Porte da empresa: 201 - 500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Best on premise

Avaliado em 19/11/2019

We use on premise version. Software administration can be burdensome for a small staff, updates and monitoring can require quite a lot of time. Price raised two times since first purchase. Apart from this, the tool has enabled us to precisely structure the service desk, reducing by 70% the number of phone calls and emails to better filled forms on the customer portal and the use of a chat addon.

Vantagens

- High Control
- Wide choices of features
- Confluence Integration
- Very rich suite of addons on premise version...

Desvantagens

- ...which requires extra costs
- Some features are too basic and pretty much requires addons
- Learning Curve for admin requires effort

Alternativas consideradas

ManageEngine ServiceDesk Plus
Niall
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 1 001 - 5 000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

A good option for Service Desks but check your requirements carefully

Avaliado em 01/02/2022

A stable, performant platform for customer support is critical and JIRA Service Management has delivered that.

Vantagens

Easy to set up and deploy, configuration is relatively easy, the platform is stable and performant.
There is a good 3rd party marketplace for additional apps that can be installed.
Security options like SSO are available.
Customer Support is responsive and knowledgeable.

Desvantagens

Reporting on SLAs is poor, overall reporting is ok but could be better.
Costs ramp up significantly as Atlassian Access is required if you want SSO, this is an addtional charge per user.
The pricing is done on a per user tier level e.g. 101-200 users is a price so you have to pay for 200 user accounts even if you only have 101 actual users.

Alternativas consideradas

Salesforce Service Cloud

Razões para mudar para o JIRA Service Management

Costs, features, configurability