--- description: Avaliações detalhadas do Zendesk Suite com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zendesk Suite com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.pt/software/9448/zendesk Page: 1 / 164\ Seguinte: [Next page](https://www.getapp.pt/software/9448/zendesk?page=2) > A solução de suporte técnico personalizável do Zendesk facilita as coisas para os clientes, prepara as equipes para o sucesso e mantém os negócios sincronizados. Alcance clientes em qualquer canal e equipe os agentes com um histórico completo de todas as interações, incluindo aquelas rastreadas a partir de mais de 700 integrações de aplicativos. > > Verdict: Rated **4.4/5** by 4072 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 4072 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zendesk - **Location**: San Francisco, EUA - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 39,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura and 5 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de tendências - Análise de texto - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Autoresponders - Ações ativadas por eventos ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.pt/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.pt/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Ferramentas de CRM Social](https://www.getapp.pt/directory/558/social-crm/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3409 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1754 reviews) 4. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Milvus](https://www.getapp.pt/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "My Outlook on Zendesk Suite" — 4.0/5 > **Abhishek** | *8 de agosto de 2025* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: Zendesk Support Suite has a unified support across email, chat, social media, phone, and messaging apps, allowing agents to manage all queries from a single interface, which simplifies workflows and improves efficiency. Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support. Also it's robust automation—including AI-powered ticket routing, workflow triggers, and macros—that reduces agent workload and speeds resolution. Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use. > > **Desvantagens**: Zendesk Support Suite can be expensive at higher tiers. Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool. Interoperability between some modules might be an issue at the beginning of usage period as well. > > For me Zendesk Suite has been a robust, reliable, and highly capable customer support solution. Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother. ----- ### "Best all-in-one customer support software" — 4.0/5 > **Anonymous User** | *5 de dezembro de 2024* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: The best all-in-one customer service platform I've used. Their customer service especially is great, and mostly based in USA/Canada. > > **Desvantagens**: I wish for the high price they charge that it had more powerful customer chat features like a Bird for example. And easy to customize more easy to customize templates without needing a developer to make adjustments. > > Data flows through Zendesk very well from chat, tickets, to the helpdesk. Their health desk and ticketing is definitely better than their chat however. That part can be improved. ----- ### "Zendesk does it's job" — 3.0/5 > **Dana** | *16 de outubro de 2025* | Editoras | Recommendation rating: 6.0/10 > > **Vantagens**: I like that emails to our support team come through to Zendesk, instead of a shared inbox. We have several users and each has their own login, and can assign tasks to ourselves. > > **Desvantagens**: I do not like that it seems that we are unable to email multiple email addresses at once from Zendesk. This can be very time consuming when notifying a group of customers. > > The overall experience has been fine, but the issue around CC'ing does leave much to be desired. I haven't used many other suites such as Zendesk to compare with. ----- ### "Zendesk review, from someone who has been working almost 3 years with it" — 5.0/5 > **Pablo** | *16 de dezembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an optimization that can be complemented through developments and applications available through their own marketplace (most of them for free). > > **Desvantagens**: It could work better about taking less time considering opinions from the clients and not only pushing what they think might help the community. I have provided recommendations that to this day (almost 2 years) still haven't got answers. The platform itself can be improved by your own hand, but there are minimal issues that could be improved by the \[sensitive content hidden\] of the app and they are busy working on AI instead of fixing some small issues that could help tons. > > It's a very good tool to provide customer support in an omnichannel way, it's easy to use and quick to start doing some amazing quality work. ----- ### "Good ticketing and support tool" — 4.0/5 > **Mark** | *21 de janeiro de 2025* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: Great ticketing system with decent live chat. Good for building a knowledge base that’s user friendly and simple to setup. Good for both small and large organisations. > > **Desvantagens**: it’s not the most flexible system to customise. > > A good system all round, I’ve used it at both small and large companies and it’s helped us serve and support our customers. ----- Page: 1 / 164\ Seguinte: [Next page](https://www.getapp.pt/software/9448/zendesk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/9448/zendesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data