Avaliações do Firefish

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

I feel the marketing of candidates to clients could be easier.

Having moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.

Still some glitches that occur but always resolved quickly.

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.

Logical workflows so easy for new staff to learn the system.

Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance.

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

There are a lot of features, but not enough of them do the job properly

it tends to be buggy and slow. There needs to be more features to help recruiters save time and organise their pipeline and candidates better.

Great onboarding -Easy to use recruitment software - helps generate more business -good system for managing candidates and recruitment process

Can be a bit slow sometimes but overall very useful recruitment tool

We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.

What is there not to like? If I was being super picky I think the only thing I would like more of is the chance to customise attachments on jobs e.g. if a client has their own privacy policy which needs to go out to candidates on submission but really I am just looking for problems. It is great.

Ease of use and functionality plus customer support of course

Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)

Customer service and support has been excellent and I have noticed some updates within the first 8-12months that have improved the usability. They definitely listen to their customers.

I find some of the searches limited. For instance, I can't just put in a town or county and get the candidates from those area. It only seems to work by postcode and most applicants don't put their postcodes on their CVs.

It is easy to use and train others to use. I particularly like that the software is adapting to needs of the customer

There are still small issues I have with it but these are being looked into and in development

It is user friendly, intuitive and logical. It is constantly evolving and improving.

A few minor tweaks such as the email box much larger so you can see all of an email template you are editing.

ease of use, good search facility. good reporting suite

can be glitchy. lack of two way API, from sales lead platforms and job boards

The way in which it pulls all communication from Outlook, Job Boards and our website into one central base.
We can easily pick up on communications between colleagues and candidates.
Firefish prompts us to keep the engagement with our candidates relevant and current.
It captures data and allows us to pull of reports.
There are areas for candidate data, job advertising, interviews and offers, full-time or part-time it covers all bases.
The support is second to none, immediate and spot-on
Continuous support on topics such as GDPR, Webinars on everything you could think of to help your recruitment business

There isn't anything I don't like - if you have a suggestion the company has a customer ideas page and they do take the feedback on board and change things if required.

The interface is very easy to use and I'm pleased to say very logical. It allows a seamless flow between access to the files and doesn't have that clunky feel that so may CRM have.

For a single user, I don't really get to use all of it's functionality but that's not really a negative.

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.

Ease of use, self explanatory, versatile

Some of the lists are not as user friendly as i would live, the searching could be improved, retaining search fields when searching