Avaliações do Firefish

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:

1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff

We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!

We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.

The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.

I really can't fault the Firefish software, the support staff, or their Company ethos.

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!

But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

It is a self explanatory product and you can understand the basics easily. Allows you to see candidate progress quickly and easily.

There is not a great search functionality for previous placements or roles. The most important is the inability to search and tailor keywords.

Software is always being improved and updated. Very easy to use. Good value for money.

Formatted CVs need to be more user-friendly. It's a little glitchy.

The simple and honest answer is everything.

When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"!

In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance.

I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites.

Definitely above all else the ease of use has to be the biggest thumbs up!

If you are reading this and not using Firefish then you are definitely missing out!

So far nothing that I don't like about it, far superior to other systems that I've used in the past

Firefish has transformed the way me & my team do business. It is very easy to use and the team at Firefish are constantly issuing advise on how to get mnore out of the system, by way of Blogs and the like.

Nothing major to report here. Generally speaking over the 14 months we have used it, I would give it 9/10.

Fairly easy to use and to navigate around. It is very effective without being over complicated.

You cannot block delete candidates/profiles. Doing it individually is extremely time consuming and laborious
The templates in place are pretty standard and do not look very professional

Logical workflows so easy for new staff to learn the system.

Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance.

What I really like is the fact that Firefish are so proactive at keeping you up to dates with any updates and give lots of guidance on how to improve the whole experience, they give daily videocasts on advice and constantly bringing out industry ideas. I love the frequent contact which is unusual for the recruitment industry which is usually so cloak and dagger.

Very minor things - like we have the SMS package with firefish, I wish there was a more glaring notification when responses came through.

Customer service and support has been excellent and I have noticed some updates within the first 8-12months that have improved the usability. They definitely listen to their customers.

I find some of the searches limited. For instance, I can't just put in a town or county and get the candidates from those area. It only seems to work by postcode and most applicants don't put their postcodes on their CVs.

It is user friendly, intuitive and logical. It is constantly evolving and improving.

A few minor tweaks such as the email box much larger so you can see all of an email template you are editing.

ease of use, good search facility. good reporting suite

can be glitchy. lack of two way API, from sales lead platforms and job boards

There are a lot of features, but not enough of them do the job properly

it tends to be buggy and slow. There needs to be more features to help recruiters save time and organise their pipeline and candidates better.

The interface is very easy to use and I'm pleased to say very logical. It allows a seamless flow between access to the files and doesn't have that clunky feel that so may CRM have.

For a single user, I don't really get to use all of it's functionality but that's not really a negative.

Its very simple to use - intuitive in most areas

there are functions that are not there that I would love - ie switching candidate records payment type between Ltd + umbrella to fit with IR35

Ease of use, self explanatory, versatile

Some of the lists are not as user friendly as i would live, the searching could be improved, retaining search fields when searching