Avaliações do Zoho CRM

Oferecem um email de forma gratuita com excelentes recursos, já utilizo a mais de 2 anos...

Até o momento não tive nenhum problema com a ferramenta...

customizavel serve para grandes e pequenas empresas. ADoro tabém a condição dos API

ACho o pacote Plus caro. Também deveria ter uma opção de ter usuários "de acesso" gratuitos

A facilidade de uso dos recursos, a garantia de segurança dos meus dados e a transparência dos serviços ofertados.

Gostaria de mais integração, como backup ou espelhamento dos emails em mais de uma plataforma.

Sempre gostei dos produtos da Zoho devido a praticidade das ferramentas para atender os clientes. Sistema de atendimento de cliente é maravilhoso e sistema também.

Acredito que interface do programa poderia ser mais limpa, mais clara e objetiva, assim os usuários iriam interagir melhor com a solução

Usamos a Zoho no controle de nossos e-mails na empresa faz mais de 8 anos, é um sistema que nunca nos deu problema nesse período

O único ponto a observar e´ a lingua do sistema, que poderia vir em português

O fato de fazer muito mais do que outros servidores fazem e de forma gratuita

Não há nada que me faça não gostar desse software

Funcionalidade, praticidade, layout fácil de compreensão

Não há nada, tudo perfeito, pratico e atual

A facilidade em ter criado meu e-mail personalizado com a marca da empresa

Alguns problemas em incorporar a certos tipos de sites

E simples de usar e me atende bem nos seus recursos

E super simples e tranquilo não tenho contras

Dados do cliente e históricos inseridos referente aos assuntos

CNPJ ter os traços para busca e na tela de abertura não aparecer todas as ocorrências.

Achei o visual atraente, isso que me despertou o interesse em testar.

Não achei tão fácil quanto imaginava, acredito que poderia ser mais intuitivo.

Gostei muito da facilidade de criar um email personalizado sem pagar nada por isso. Vinculei ao meu site e foi muito bom.

Em algumas vezes ele demorou a receber um email de teste. Alguns casos não recebi. Mas ja se resolveu.

Ele possui todas as ferramentas complexas possuem

A usabilidade não é tão boa. Essa é a verdade.

ele e de graça, para empresas menores e muito bom

ele e bem limitado com funções bem fracas

Existe uma integração com ferramenta CRM nativa que é bem produtiva.

O layout ainda precisa melhorar bastante, existem muitas opções na tela principal que poluem muito a interface principal.

Zoho CRM offers a feature-rich platform to engage with your customers. You can manage contacts, send mass emails, notifications, manage inventory, implement an AI assistant, and even give your customers a mobile app to stay synced.

The software can not be self-hosted on your private server.

I am using Zoho XRM for more than 3 years and found it a really amazing platform for customer relationship management. I like their simple yet effective user interface the most. I can use it very easily. Zoho CRM helps us to manage our all databases and related information at one place with amazing security. Overall I can say that this is an amazing CRM.

There is one thing that I want to highlight about this CRM that I dislike about it which is Zoho CRM is a little bit expensive compared to others but on the other hand, I can say that it is worth to spend on it.

Affordability: Zoho CRM is a cost-effective CRM solution, making it an ideal option for small to medium-sized businesses with a limited budget.Comprehensive Feature Set: Zoho CRM offers a wide range of features such as sales automation, lead management, customer support, marketing automation, and analytics, providing a comprehensive CRM solution.User-friendly Interface: Zoho CRM has a user-friendly interface that is easy to navigate and use, making it simple for businesses to adopt and integrate it into their workflow.

Steep Learning Curve: Due to its comprehensive feature set, Zoho CRM may have a steep learning curve for new users who are not familiar with CRM software.Limited Integrations: While Zoho CRM integrates with a variety of third-party applications, some users may find that it lacks integrations with certain niche or industry-specific software.Limited Reporting: Zoho CRM's reporting capabilities may be limited compared to other CRM solutions in the market.

I appreciate the email integration feature that allows the user to send and receive emails within the platform.

As a user of Zoho CRM, one thing I found frustrating was the steep learning curve. It took me a while to get the hang of the interface and all of its features. Additionally, some of the customization options were not very intuitive, and I had to spend quite a bit of time digging through documentation to figure out how to do certain things.

I have found the platform's customization and adaptability to be extremely useful. The ability to tailor the interface to the specific needs of our company00 has permitted us to smooth out our cycles and save time. For instance, we were able to develop custom fields and workflows that allowed us to monitor the progression of leads through our sales funnel. This has made it easier for us to determine the areas in which we need to concentrate our efforts.The ability to integrate with other Zoho products and third-party app extensions is yet another significant advantage of Zoho CRM. We are now able to work more effectively across all of our departments and consolidate our data thanks to this. For instance, we were able to automate our lead nurturing procedure and integrate Zoho CRM with our email provider, resulting in an increase in conversions and revenue.Overall, I would highly recommend Zoho CRM to any company seeking a CRM solution that is adaptable, can be customized, and can integrate with other tools to simplify processes. It has unquestionably had a beneficial effect on our company and assisted us in achieving our sales objectives.

I initially found the Zoho CRM interface to be somewhat overwhelming. It can be hard to decide which features to focus on and where to start with so many features and customization options. As we began to familiarize ourselves with the platform, this resulted in a small learning curve for me and some of my coworkers.The possibility of data overload is another drawback I encountered while using Zoho CRM. It can be hard to figure out which metrics to focus on and how to use that data to improve our sales processes when there is so much data available. To sort through the data and pick out the most important insights, this takes a lot of time and effort.For instance, when I first started using Zoho CRM, I had a hard time figuring out how to make useful dashboards and reports that would help me keep track of my sales pipeline and prioritize my leads. It took some time to figure out how to make the platform work for me and simplify the data so that I could focus on the most important things. I was able to adjust and make the most of the platform's capabilities with time and experience, despite the initial frustration caused by these drawbacks.

Zoho CRM offers a wide range of features and functionalities that cover all aspects of customer relationship management. Users appreciate having access to tools for lead management, contact management, deal tracking, workflow automation, analytics, and more within a single platform.

While Zoho CRM offers a comprehensive set of features, some users have found the initial learning curve to be steep, especially for those who are new to CRM systems. The extensive range of functionalities and customization options may require some time and effort to fully grasp and utilize effectively.

An outstanding and efficient platform to manage leads, accounts, share data, customer interactions and much more. Reporting is also very insightful with customized options and add or edit as per requirement. Even filters are very clear to sort the inbox mails

Reporting capabilities can be enhanced, and also need proactive support team sometime hard to move leads to contact. Otherwise , it work superb with all marketing needs from lead to sales, value of money.

The platform is easy to use and customisable, with interesting features for sales, marketing and customer service. The automation and analytics tools have helped me streamline my workflow and make data-driven decisions.

I think the reporting functions may be limited, and the pricing model may become expensive as more users and functions are added.

Once it is setup with the developers, it is extremely easy to use

troubleshooting I think should be a bit easier

The ease of use and user interface are great. The fact that you can create a workflow is ideal.

The fact that you can only customize 10 fields on the Standard edition. I had to buy the professional edition just to customize the fields that I need and received other tabs that I will not use.