Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!
In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!
Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.
Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.
Resposta do Brightpearl
Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl!
It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come.
Great tool for a small-mid sized fast growing omni-channel consumer goods business.
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.
The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.
Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.
The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.
Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.
We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.
Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.
I think this is a common issue in enterprise ERP and something that will improve over time.
Resposta do Brightpearl
Thank you for sparing the time to review us - we really appreciate it.
We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.
We're super-happy that you're a customer too and we really appreciate your recommendation.
Do not jump from QuickBooks to this until you have truly run a lot of tests.
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Resposta do Tom
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Manages the core of our business, finances and products.
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Sometimes you have to do things by the book and can't cut corners in processes.
All in One Ecommerce Software
All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.
Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.
As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.
We moved from Sage
The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.
We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.
We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.
All aspects are ok - does a good job for us
Resposta do Brightpearl
Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!
Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!
It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.
Thank you again,
Helped us scale efficiently
We would have been unable to grow our company from 1 million to 3 without the help of the Brightpearl. It is great to be able to handle all stock movements, customer transactions and accounting in one place. The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.
Not much - If I am looking for one then the user interface can be a little tricky for newcomers to the team but once trained this does not seem to be a long term issue.
Resposta do Brightpearl
Thank you! We're so pleased that we've had a role in helping you with that growth, it's great to see. As you say, being able to hone in on focus areas and automate the day to day operations are key and something we've been focused on from day one.
Thank you for being a great customer! We appreciate you!
It works for us!
The customer service support team are knowledgeable and always do their utmost to solve any problems. Not just a chat feature but real intelligent individuals always trying their best to help.
This software manages our inventory seamlessly between our 3 channels. We have been using Brightpearl for 5 years and have just renewed our contract for another year. The ability to access customer information, pricing and inventory control all in one place makes it indespensable.
The software doesn't integrate directly with X-cart but we have a work around.
Resposta do Brightpearl
Great to hear from you. Thank you for sparing some time to give us your thoughts.
Happy 6th Brightpearl Anniversary too! It's so heartwarming to hear the impact that Brightpearl has had on BayTree Cookware over the years. I'll pass on your glowing feedback of our customer service team - I know they love to hear it.
Thank you again,
It's good enough to run my business on
Brightpearl is both multicurrency and multi warehouse which is key to my business. It's easy to achieve this without heavy training.
I dislike 2 things. I need multicurrency journeys and they don't supply plus the report writing is complex and difficult to customise.
Resposta do Brightpearl
Thank you for sparing the time out of your day to review us. We love to hear from our customers, so thank you.
I'm really pleased to hear that our multi-currency and warehousing functionality are helping you grow your business. It's great that you find Brightpearl easy to navigate and use too as we designed it that way.
We'd like to hear more about your constructive feedback. We provide multi-currency as you've said in your review, but if you need this extended further then we'd really like to hear your thoughts around specifics. Likewise, our reporting is customisable, but if it's not doing what you need, we'd like to explore this with you too.
The best way to get this started is to drop a line to your Customer Success Manager and they will schedule some time with you to hear your thoughts.
Thank you, Tom (Brightpearl)
Getting Better and Better- 8 Months working with BP
After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.
The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.
The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.
I would recommend them, especially if you sell on Amazon FBA.
Multi Channel inventory management - Including Amazon FBA
Reports - to many to list
The Accounting System
***The in house customer Service is exceptional. They deserve an award!!! They are the reason I'm a customer.***
Set up was a long process. i was assigned to an outside company Ferrier Johnson. Avoid them if possible.
They are still having "Growing Pains" and many features are in need of improvement.
No time saved listing on ebay
A work in progress
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.
Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner
The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.
Resposta do Brightpearl
Thank you for your review. We always appreciate feedback from our customers.
We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.
I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.
As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.
Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.
Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.
Brightpearl is a big help!
What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.
One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.
Resposta do Tom
Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.
Thank you again,
Brightpearl - saving time with integrated technology.
Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.
For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.
A comprehensive back office system for a wholesale business
We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth. It was, and from set-up it has been the backbone to an 8x increase in turnover.
As a distributor, our large wholesale orders (hundreds of lines) sometimes test the capacity but that has been continually improved. Having the API and being able to integrate with Manifest for taking orders online was a huge efficiency for us, and are now looking forward to a possible integration with a barcode system.
In general support have always been very efficient. We have never had to leave any issue or request 'unsolved' which is good to say after four years, and I have appreciated that support tickets get escalated promptly where necessary to get to a practical solution quite quickly.
Sometimes feel it's geared towards ecommerce more than wholesale
A Good Move - Improving All The Time
We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.
We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.
Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.
A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (
My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.
Very flexible software
Flexibility , it also does multiple stock locations. So if you have 10 sales guys then you can set various warehouse for them.
Sometimes it's too slow. Customer service can take long depending on the priorities. They don't have free customer service on the phone. Only through email.
Resposta do Brightpearl
Thank you very much for taking the time to review us. I'm really pleased you're finding Brightpearl flexible as we've built it that way.
We used to charge for our phone support, but we realised that wasn't helpful to our customers so we've made it free to all. Give them a call and see for yourself (https://www.brightpearl.com/contact-support).
I'm sorry you've found our Support team slow to respond however. I mentioned this to our Head of Support, Chris Church, and he's keen to discuss this with you to understand what happened. When you have a moment, could you email the Support team ([email protected]) with some availability and we'll set up a call.
Thank you again,
Brightpearl for Wholesale and Retail
We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale.
Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us.
There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.
All in one stock/order/accounting solution.
Support can be sporadic, some long term bugs.
Excellent integrated software with solid support
We have used it for several years and on the whole it is a very good system.
Ease of use, the integrated accounts package
It is only suited to drop shippers, its not really designed for bespoke manufacturers as a standalone software
Resposta do Brightpearl
Thank you so much for taking the time to review us. We love hearing our customers feedback!
It's great to hear from your review title that you're a fan of our Support team. They thrive on great feedback like this so I'll be sure to pass it on. It's also fantastic to hear that you enjoy our real-time accounting too.
On your point on manufacturing, we understood that we could do more to support manufacturers like yourself so we developed our own bill of materials app. You can find out more about it here: https://www.brightpearl.com/integrations-bom/bom-module. Get in touch if you'd like to discuss it further.
Thanks again for your feedback.
Brightpearl - I couldn't sell on multi-channels without this piece of software
I knew from the outset that I would be selling across multiple channels including Amazon, eBay and our own website and so wanted software that could cope with the stock changes across each channel in live time. But as I was starting a new business wanted some accounting software too, well Brightpearl offers both and the accounting side of things is similar to Sage so is easy to get to grips with and our accountants were more than happy too.
Ease of use
Account package integrated into their core system
Inventory readjusted automatically across all channels as items are sold
Some aspects of the accounting could be more automated rather than relying on manual intervention
Some areas when selling on ebay internationally need manual intervention, will be better when this is not required
Excellent ERP/CRM for English speaking users
We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.
Ease of use. Really easy to learn and manage.
We´re a business located in Spain and the program is not made for our country´s tax laws and we´ve had to create some workarounds to make certain features work.
Fantastic easy to use platform, constantly being updated and improved,.
We are a multi-channel retailer with a physical shop, two magento e-commerce sites, ebay, and email/phone sales and have been using brightpearl for coming up to 4 years. Brightpearl combines all of these channels with ease and fluidity into one order processing/stock management/accounting system.
It is very easy to learn with a multitude of useful features, and new features being added monthly if not weekly. There is no way we would have been able to expand as a company without brightpearl, and it streamlines a huge number of processes, enabling previously very time consuming tasks to be carried out quickly and easily but much fewer staff members.
Being an online service means we are all able to work from home, or on the go.
Versatile, simple to use, efficient
Being cloud based means the service does drop, however this is irregular and infrequent
I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.
all in one - web based - affordable with links to great appps
Mixed Bag with Areas of Opportunity
It's nice to have all your records in one place, but being able to make meaningful use of said data is a large area of opportunity, and it can be done with some substantial elbow grease.
It's good for smaller companies, but larger companies would be better with different ERP solutions.
BP has made some improvements in key areas, such as the removal of purchasing of user slots. (e.g. if you had 10 users, only 4 could sign in at any one time).
But there are still areas of opportunity, in terms of better facilitation of accounting, order, and inventory control.
That said, it is probably still the most economical, if you want to really put in some elbow grease vs. other ERPs.
Needs substantial improvements in reporting inventory and accurately pulling proper reports for tax accounting and other accounting, as well as aiding in projecting units to order per quarter/season. Basic functionality is fine, but could also be improved, as much of the panel is very Web 1.5. Really meant for smaller companies, and not larger complex ones.
Resposta do Brightpearl
Thank you for taking the time to review us. We're always pleased to get feedback from one of our customers. I'm pleased you're enjoying our updates to the platform. We're always looking to improve and feedback from users such as yourself is invaluable in assessing this.
Regarding your comment on Brightpearl being primarily suited to smaller companies, many of our customers are large businesses who have grown on Brightpearl and find our platform scales with them. Others join us as such as are impressed with the flexibility.
We would really like to explore the areas for development you mention. I would recommend dropping an email to your Customer Success Manager and we can get the ball rolling.
Thank you again.
Great all round platform for B2B sales management
We moved to Brightpearl in 2011 and haven't looked back.
Our business takes orders via the phone, email, PO and online and Brightpearl lets us easilly serve our customers in the way that they want to be served.
There are better standalone accounting packages, inventory management tools or CRM tools - but to have them all in one place saves us a lot of headaches - Brightpearl is our single source of truth for our business.
Where we have functionality gaps, we have been able to use their API to extend the core functionality to meet our business needs.
All in one package for CRM, Inventory and Accounts
Slow / buggy releases
Lack of automation options (we use the API to fix this)