All-in-one service desk software
4.1/5 (11 avaliações)C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.
Based on best industry practices and ITIL framework, C2 ATOM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ATOM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.
C2 ATOM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.
C2 Enterprise draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Enterprise can provide professional services and leading expertise in the following areas:
Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations
Vantagens
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
Desvantagens
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request
Vantagens
Web based.
Database is on our site
Easy to use for our peoples.
Desvantagens
Reporting tool is sometime hard to parameter
We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)
The web platform is very flexible and fully customizable.
It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.
Vantagens
Fully customizable.
Very good development and support, the team is attentive to our needs.
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.
A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
Overall great
Vantagens
The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.
Desvantagens
Specific Web browser compatibility matrix.
Customizabilty of certain items like the status bar or other little things like this.
Lack of customization in the various screens, complexity of the database to get our own reports.
Business Cloud: $65 per user / month
Custom Cloud: contact C2 Enterprise
Available in Cloud or On-Premise.
Abaixo estão algumas perguntas frequentes sobre o C2 ATOM.
O C2 ATOM oferece os seguintes planos de pagamento:
A partir de: US$ 62,00
Modelo de preços: Licença única, Assinatura
Avaliação gratuita: Disponível
Business Cloud: $65 per user / month
Custom Cloud: contact C2 Enterprise
Available in Cloud or On-Premise.
O C2 ATOM oferece os seguintes recursos:
Os clientes habituais do C2 ATOM são:
Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas
O C2 ATOM está nos seguintes idiomas:
Inglês, Francês
O C2 ATOM tem os seguintes planos de preços:
Licença única, Assinatura
Não temos informações sobre os dispositivos compatíveis com o C2 ATOM.
O C2 ATOM se integra com os seguintes aplicativos:
Microsoft Azure, QuickBooks, Zapier
O C2 ATOM oferece as seguintes opções de suporte:
FAQs, Base de conhecimento, Suporte por telefone
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.