--- description: Avaliações detalhadas do Zoho Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zoho Desk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.pt/software/10036/zoho-desk Page: 1 / 90\ Seguinte: [Next page](https://www.getapp.pt/software/10036/zoho-desk?page=2) > O Zoho Desk é uma plataforma de suporte técnico baseada na nuvem, desenvolvida para ajudar empresas de todos os tamanhos a gerenciar o atendimento ao cliente. Os principais recursos incluem tíquetes de suporte ao cliente, um portal de suporte ao cliente, gestão de contratos e criação de relatórios. > > Verdict: Rated **4.5/5** by 2214 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 2214 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Founded**: 1996 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, dinamarquês, espanhol, francês, hindi, indonésio, inglês, italiano, japonês, neerlandês, português do Brasil, romeno, russo, sueco, tailandês, turco, vietnamita, árabe - **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, França, Indonésia, Itália, Malásia, México, Nova Zelândia and 11 more ## Recursos - @menções - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Agendamento de retorno de chamada - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de sentimentos - Análise de texto - Aplicativo móvel - Armazenamento de documentos - Arrastar e soltar - Autoresponders - Ações ativadas por eventos ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software) - [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software) ## Alternativas 1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.pt/software/90378/salesforce) — 4.4/5 (18803 reviews) 3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avaliações ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21 de julho de 2023* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Desvantagens**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Merges support channels with AI accuracy" — 5.0/5 > **Francois** | *25 de agosto de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox. The ability to have Zia suggest that I should use smart tags and point to sentiment shifted my priority of your reply and my quality of response. Their customer service is better. And in my opinion its value for money. > > **Desvantagens**: There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow. > > The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions. I was confident that I can solve the queries in less time and with added context. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 de abril de 2025* | Automotivo | Recommendation rating: 6.0/10 > > **Vantagens**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Desvantagens**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 de agosto de 2025* | Indústria farmacêutica | Recommendation rating: 10.0/10 > > **Vantagens**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Desvantagens**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14 de fevereiro de 2025* | Publicidade e marketing | Recommendation rating: 8.0/10 > > **Vantagens**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Desvantagens**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- Page: 1 / 90\ Seguinte: [Next page](https://www.getapp.pt/software/10036/zoho-desk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/10036/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data