---
description: Avaliações detalhadas do Zoho Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Zoho Desk com produtos similares.
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title: Zoho Desk - Avaliações, preços e classificações | GetApp Portugal 2026
---

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# Zoho Desk

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> O Zoho Desk é uma plataforma de suporte técnico baseada na nuvem, desenvolvida para ajudar empresas de todos os tamanhos a gerenciar o atendimento ao cliente. Os principais recursos incluem tíquetes de suporte ao cliente, um portal de suporte ao cliente, gestão de contratos e criação de relatórios.
> 
> Verdict: Rated **4.5/5** by 2212 users. Top-rated for **Probabilidade de recomendação**.

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## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 2212 Avaliações |
| Praticidade | 4.4/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.5/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Zoho
- **Founded**: 1996

## Commercial Context

- **Preço inicial**: 20,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, dinamarquês, espanhol, francês, hindi, indonésio, inglês, italiano, japonês, neerlandês, português do Brasil, romeno, russo, sueco, tailandês, turco, vietnamita, árabe
- **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Chile, China, Colômbia, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, França, Indonésia, Itália, Malásia, México, Nova Zelândia and 11 more

## Recursos

- @menções
- AI Copilot
- API
- Acesso para Celular
- Acompanhamento de atividades
- Agendamento de problemas
- Agendamento de retorno de chamada
- Alertas por e-mail
- Alertas/notificações
- Alerts/Escalation
- Análise de dados
- Análise de dados do atendimento ao cliente
- Análise de dados preditiva
- Análise de sentimentos
- Análise de texto
- Aplicativo móvel
- Armazenamento de documentos
- Arrastar e soltar
- Autoresponders
- Ações ativadas por eventos

## Integrations (80 total)

- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Breeze
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- ClickSend
- Clockify

... and 65 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.getapp.pt/directory/231/customer-service/software)
- [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software)
- [Sistemas de Suporte ao Cliente](https://www.getapp.pt/directory/562/customer-support/software)
- [Software de Experiência do Cliente](https://www.getapp.pt/directory/601/customer-experience/software)
- [Ferramentas de Engajamento com Cliente](https://www.getapp.pt/directory/650/customer-engagement/software)

## Alternativas

1. [Freshdesk](https://www.getapp.pt/software/10317/freshdesk) — 4.5/5 (3423 reviews)
2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (710 reviews)
3. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews)
4. [LiveAgent](https://www.getapp.pt/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1723 reviews)

## Avaliações

### "Efficient collaboration software." — 4.0/5

> **Kaylie** | *3 de janeiro de 2025* | Hospitais e Saúde | Recommendation rating: 9.0/10
> 
> **Vantagens**: It is a necessary tool to facilitate excellent synchronization and communication between employees.
It has a well-designed interface that is pleasing to the eye.
It allows you to keep track of the problems that arise in each department of the company and respond more effectively.
> 
> **Desvantagens**: It is an efficient product and so far we have not had any major problems.
> 
> Our clinics have grown a lot and we have significantly increased the number of employees and professionals working with us, for this and other reasons of administrative streamlining we decided to implement Zoho Desk, which with its features allowed us to facilitate collaboration between employees.
We created a ticketing system that allowed us to prioritize employee requests and reduce response time.
We created an employee portal where they can find frequently asked questions and report problems.

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### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5

> **Pereira** | *20 de março de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide  with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency.  I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend  and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security.
> 
> **Desvantagens**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency.
> 
> Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers.

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### "Zohodesk lets itself down with load times" — 3.0/5

> **Daniel** | *3 de abril de 2025* | Automotivo | Recommendation rating: 6.0/10
> 
> **Vantagens**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors
> 
> **Desvantagens**: Load times and performance can be slow. Not all the same features are available on the mobile app
> 
> When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices

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### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5

> **Narenthira** | *14 de fevereiro de 2025* | Publicidade e marketing | Recommendation rating: 8.0/10
> 
> **Vantagens**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base
> 
> **Desvantagens**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework.
> 
> The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization."

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### "What I Know about Zoho Desk" — 4.0/5

> **John** | *20 de janeiro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 9.0/10
> 
> **Vantagens**: Zoho Desk makes it super easy to deliver customer experiences via real-time live chat and audio calls.
> 
> **Desvantagens**: Zoho Desk is cloud-based and it is only premium, thus it has no free version.

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