Zoho Desk

Zoho Desk

O primeiro software de helpdesk sensível a contexto do setor

4.5/5 (1573 avaliações)

Resumo do Zoho Desk

Com o Zoho Desk, os agentes tornam-se mais produtivos, os gerentes tornam-se mais impactantes e os clientes ficam mais capacitados. Ele é personalizável, fácil de usar e não custa uma fortuna. Parte integrante do conjunto de 30 softwares empresariais do Zoho, o Zoho Desk oferece o poder de colocar o atendimento ao cliente no centro da empresa.

Salve o mundo do atendimento ao cliente insatisfatório!


Coloque o atendimento ao cliente no centro da empresa.
O Zoho Desk é o primeiro software de helpdesk sensível ao contexto do setor, ajudando as empresas a focar no cliente.

Encerre tíquetes. Distribua felicidade.
O Zoho Desk fornece as melhores ferramentas para ajudar as equipes de atendimento ao cliente automatizando tarefas frequentes que, caso contrário, tomariam um tempo precioso.

Não improvise. Aprimore.
Com o Zoho Desk, identifique as tendências e os padrões certos nos esforços de sua equipe, promova melhorias e inspire um melhor desempenho.

Uma empresa. Uma equipe.
O Zoho Desk ajuda a aproximar funcionários de vários departamentos, oferecendo aos clientes uma experiência verdadeiramente unificada de atendimento ao cliente.

A conveniência é fundamental.
Esteja disponível em vários canais quando os clientes desejarem entrar em contato: e-mail, telefone, bate-papo ao vivo, redes sociais, entre outros.

A melhor ajuda é a autoajuda.
Permita que os clientes encontrem respostas para perguntas por conta própria e ajudem os colegas no verdadeiro espírito de uma comunidade.

Um helpdesk verdadeiramente seu.
O Zoho Desk entende a singularidade do seu negócio e permite personalizá-lo de maneira ampla e integrá-lo com outros aplicativos.

Sincronize contatos e usuários.
Adicione contatos comerciais ao Zoho Desk a partir dos contatos do Google. Permaneça conectado a todos os contatos ao sincronizá-los com o Google.

Preços

A partir de
US$ 12,00/mês
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Canadá, China, Europa e outros 5, Índia, América Latina, África e Oriente Médio, Reino Unido, Estados Unidos

Idiomas

Chinês (simplificado), Inglês, Francês, Alemão, Japonês, Espanhol

Zoho Desk - Avaliações

Classificação geral
4.5/5
93% avaliações positivas
922
Excelente
545
Muito bom
90
Regular
11
Ruim
5
Péssimo
Avaliador Verificado
Traduzir com Google

Awesome Software

Usado Semanal durante 1 a 5 meses
Avaliado em 22/07/2018
Fonte da avaliação: GetApp

Vantagens

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time .

Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far.

With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement.

This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.

Desvantagens

Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs.

We have not exactly made sense of how to sort everything like we were in our old framework. It is awesome to rearrange arranging capacities to evacuate spam. It would likewise be decent if the designers included programmed arranging of spam. A few associates grumbled that the interpretation into different dialects isn't great. We utilize the English form, so we don't have such issues.

There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Peter F.
Traduzir com Google

Great on its own, OUTSTANDING when synced with Zoho CRM

Usado Diariamente durante Mais de um ano
Avaliado em 23/07/2019
Fonte da avaliação: Capterra

Vantagens

The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing.

It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk.

Powerful automation features.

Love the customer portal + knowledge base, we use it every day.

Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

Desvantagens

Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10
Neha T.
Traduzir com Google

Excellent CRM software with clean interface

Usado Diariamente durante Mais de dois anos
Avaliado em 19/06/2018
Fonte da avaliação: GetApp

Vantagens

What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

Desvantagens

This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails.
It does not allow to place field to attach files in the advanced web form.
It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Joel B.
Traduzir com Google

Basic but functional

Usado Diariamente durante Mais de um ano
Avaliado em 14/11/2018
Fonte da avaliação: Capterra

Aside from a few odd issues (mentioned previously) Zoho Desk does its job well. I wouldn't call the software outstanding by any means, but it doesn't get in the way of my job.

Vantagens

Important functions are where they need to be, and not hidden beneath submenus of submenus. The site is responsive, and I haven't encountered any major bugs.

Desvantagens

Zoho Desk acts normal when a user submits a ticket via email, but when I have to make one myself it starts acting somewhat strange. First, you need a contact assigned to the ticket. Reasonable enough, but the contact list is always empty. However, entering the user's email address will produce a prompt stating that there's already a contact with that address. Auto-filling a user's info this way is (as far as I know) the only way to properly assign a ticket to a user in Zoho Desk.

Once the ticket's created, there's no way to tell if it was made by the help desk or if it was submitted by the user. Since most of our tickets are submitted, this can result in some confusion when I have to make one myself and my co-worker assumes that the user wrote it.

Lastly, settings can be a bit confusing to navigate. I don't have to use them often, but it takes some feeling around to find what I need.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação

7.0/10
Leonard J.
Traduzir com Google

Easy to use, but not enough features

Usado Diariamente durante Mais de dois anos
Avaliado em 03/07/2018
Fonte da avaliação: GetApp

Vantagens

Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You're able to see other employees looking at your tickets and you're able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well.

Desvantagens

There are not a lot of features with Help Desk except creating tickets. Zoho has a plethora of options and apps available, but you'll have to use these services independently of the other. You aren't combining your time spent, your deducted hours spent on a project, and you can't classify something under a particular client unless you make an entire section for that client. I find it hard to manage if you have more than 20 different clients because it sums everything together. Its easy to use if you're company is smaller.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

7.0/10

Preço do Zoho Desk

A partir de
US$ 12,00/mês
Opções de preços
Avaliação gratuita
Gratuito
Assinatura
Relação qualidade/preço

Recursos do Zoho Desk

  • API
  • Bate-papo
  • Comunicação multicanal
  • Gestão da base de conhecimento
  • Gestão do fluxo de trabalho
  • Histórico de contatos
  • Imagem de marca personalizável
  • Integração de CRM
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Mensagens instantâneas
  • Monitoramento
  • Monitoramento em tempo real
  • Notificações automáticas
  • Painel de atividades
  • Priorizar
  • Questionários e feedback
  • Relatórios e estatística

  • Gerenciamento de tickets de suporte

Perguntas frequentes sobre o Zoho Desk

Abaixo estão algumas perguntas frequentes sobre o Zoho Desk.

P: Que tipo de planos o Zoho Desk oferece?

O Zoho Desk oferece os seguintes planos de pagamento:

A partir de: US$ 12,00/mês

Modelo de preços: Gratuito, Assinatura

Avaliação gratuita: Disponível

P: Quais são os principais recursos do Zoho Desk?

Não temos informações sobre os recursos do Zoho Desk.

P: Quem costuma usar o Zoho Desk?

Os clientes habituais do Zoho Desk são:

Autônomos, Grandes empresas, Empresas de médio porte, Pequenas empresas

P: Em que idioma o Zoho Desk está?

O Zoho Desk está nos seguintes idiomas:

Chinês (simplificado), Inglês, Francês, Alemão, Japonês, Espanhol

P: Que tipo de planos o Zoho Desk oferece?

O Zoho Desk tem os seguintes planos de preços:

Gratuito, Assinatura

P: O Zoho Desk é compatível com disponíveis móveis?

O Zoho Desk é compatível com os seguintes dispositivos:

Android, iPhone, iPad

P: O Zoho Desk se integra com quais outros aplicativos?

O Zoho Desk se integra com os seguintes aplicativos:

Customer Thermometer, Workato, Zoho Analytics, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Flow, Zoho Forms, Zoho Projects, Zoho SalesIQ

P: Que nível de suporte o Zoho Desk oferece?

O Zoho Desk oferece as seguintes opções de suporte:

FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo