Qualtrics

Qualtrics

Experience management platform

4.8/5 (315 avaliações)

Resumo do Qualtrics

Experience management helps organizations measure, prioritize, and optimize the experiences they provide across the four foundational experiences of business:

Qualtrics CoreXM is how you manage the four core experiences of any business. It’s how you build awesome products that people love. It’s how you delight customers at every touchpoint. It’s how you build a phenomenal employee culture. And it’s how you build iconic brands.

Customer experience is more than tracking promoters or satisfaction scoring. You have to know how your customers are changing, which ones matter most, and, essentially, how to attract them to your brand. Qualtrics Customer Experience helps you monitor, respond, and improve every touchpoint along the customer journey.

Keeping your finger on the company pulse and staying connected to employees is hard. HR leaders must flag training gaps, nurture top performers, and engage the front line. Qualtrics Employee Experience helps improve engagement, reduce unwanted attrition, and build stronger teams by optimizing key moments across the employee lifecycle.

Brand equity can be your most valuable asset, and also the most fleeting. As the path to awareness, preference, and loyalty becomes harder to navigate, Qualtrics Brand Experience helps you benchmark and track brand awareness, equity, and perceptions. And then move from insights to action.

How big is your market; could it be bigger? Today you have to craft your product, features, and pricing long before you ship. And if your market is changing, you can’t be the last to know. Qualtrics Product Experience helps you uncover unmet product needs, prioritize features, measure user experience, and predict market adoption and usage.

Preços

A partir de
US$ 1.500,00/ano
Opções de preços
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Dispositivos

Porte da empresa

P
M
G

Mercados

Ásia, Austrália, Brasil, Canadá, China e outros 5, Europa, Alemanha, Índia, Japão, América Latina

Idiomas

Chinês (simplificado), Chinês (tradicional), Holandês, Inglês, Filandês e outros 8, Francês, Alemão, Irlandês, Italiano, Japonês, Coreano, Espanhol, Taiwanês

Qualtrics - Avaliações

Classificação geral
4.8/5
98% avaliações positivas
251
Excelente
59
Muito bom
5
Regular
0
Ruim
0
Péssimo
Avaliador Verificado
Traduzir com Google

It's the best - but the future is concerning

Usado Semanal durante Mais de dois anos
Avaliado em 05/10/2019
Fonte da avaliação: Capterra

Qualtrics is excellent all around, and has been the standard survey software among academic researchers for years for a reason. However, while the base platform is great, the organization is far from perfect. I had numerous issues deploying the offline app. After months of contacting support -- and getting zero explanation as to why my account, which was enabled for the offline app, could not access the app. After months of bothering them, they did something -- didn't tell me what -- and it worked. Their support team, while friendly, wasn't knowledgeable about their survey app and couldn't connect me with someone who was. Their best information regarding app crashes was that "the development team says it's buggy." Not super helpful considering the additional fee for the app. The timing of these experiences with support -- the same time that the Qualtrics company was sold, and immediately refocused toward the "customer experience" and CRM products they make -- has me concerned about the future of Qualtrics for academic research.

Vantagens

Building and deploying a basic survey in Qualtrics is very easy. Every step of the process, from writing questions to survey launch and distribution will be simple as long as you allow it to be. For advanced users, Qualtrics offers a number of methods for building in complex survey logic (such as skip patterns, display patterns, and survey flow mapping). Additionally, the built-in question types can be modified using JavaScript, allowing advanced users to ensure that the question "works" exactly as designed, without compromise. Sending the survey is exceedingly easy as long as you've got someone to send it to. Followups with those who haven't respond can be automated through their email system as well. Exporting data to a variety of formats upon survey completion is simple. As long as you've done everything right within Qualtrics, the quality of the data you export should be pretty high.

Desvantagens

The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys. However, for most of its existence Qualtrics has been licensed by universities worldwide specifically for use in scientific studies. Less experienced researchers may be misled by these lacking tools and produce inaccurate analyses based on them. The Qualtrics survey platform also offers an offline application -- for an additional fee -- which is extremely weak. It does not work with many functions that a survey used primarily online may include, such as the "request response" option. It's also prone to crashing for no clear reason. Users dealing with protected health information (i.e. those who need to be HIPAA compliant) should consider other options. While Qualtrics does consider themselves "self-assessed" to be HIPAA compliant, they do not enter business associate agreements with clients (so, they do not take liability for the protection of the data); other platforms, such as SurveyMonkey, offer full HIPAA compliance with a BAA.

Detalhamento da qualificação

Praticidade
Suporte ao cliente

Probabilidade de recomendação

8.0/10
Grace didomenico D.
Traduzir com Google

Survey platform with the most functionality, although drawbacks for some research designs.

Usado Diariamente durante Mais de dois anos
Avaliado em 04/01/2018
Fonte da avaliação: Capterra

Vantagens

Out of the all the survey platforms I have tried (survey monkey, wufoo, google forms etc.), Qualtrics has the most flexibility and functionality, without compromising the intuitive, user-friendly layout. Building surveys is painless, and when building more complicated surveys, I never hesitate to call the support team because of the short wait time and COMPREHENSIVE, USEFUL HELP.

Qualtrics allows our lab to create, share and score surveys EFFICIENTLY.

With the `Library, we can store surveys, blocks, and questions, which can be copied, edited or referenced in future projects. We have a personal libraries, and shared lab library.

`Scoring saves us days of data cleaning. We can score a survey multiple times for different categories we create (ex. categories like Depression Score, Hopelessness Subscale Score). We also can customize the point value of the question items. This is important when the Likert Scale does not follow 1-5, or when a question needs to be reverse coded. When we need more advanced/customizable calculations we use embedded data (ex. converting sum to word labels depending on cutoffs). With scoring features, data can be expertorted and ready for analysis with VERY MINIMAL data cleaning.

Before I explain the cons, I want to lead with saying support is always open and grateful for feedback and has even reached out to speak with me about what features I would like to be added.

Desvantagens

Although useful, scoring is cumbersome, and confusing. 1. 'Scoring' does not automatically set the items point value based on how it is recoded (items need to be reverse coded when inputting AND scoring). 3. Scoring does not stay with a survey when added to library 4. Scoring also has glitched numerous times not allowing me to create new scoring categories. Support has yet to reach out to me about a solution (over 8mns later).

Embedded data (ED) also causes issues. 1. ED is case sensitive, so you must be very careful when inputting ED in logic or piped text. Often my logic is not working, or data is wrong, simply because I have an extra space at the end of my ED. Qualtrics should add the ability to choose ED you set from a dropdown eliminating this problem 3. ED has glitches for me not allowing me to view certain dropdown options in Survey Flow (also unexplained by Support)

Survey flow is also quite cumbersome. When working with a complex survey (a lot of logic/branches/ED) it is hard to navigate. Survey Flow should have a side bar of levels for easier management. Survey flow would also benefit from having a 'checker' for incorrect logic or ED, keeping me from having to use the trial and error method.

Other features I would like to see to the platform, 1. conditional formatting for email triggers. 2. ability to breakdown a survey report by individual 3. ability to link surveys reports together to look at data over time (ex. weekly report of anxiety symptoms).

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Andrew P.
Traduzir com Google

Designed to Advance your metrics

Usado Mensal durante Mais de dois anos
Avaliado em 03/09/2019
Fonte da avaliação: Capterra

This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Vantagens

The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.

Desvantagens

At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Ho'omana nathan H.
Traduzir com Google

Most powerful and versatile paid data collection tool I've used

Usado Mensal durante Mais de dois anos
Avaliado em 18/09/2019
Fonte da avaliação: Capterra

If you're willing to invest the time in exploring their documentation and tutorials and your experience will be much easier and more productive. Qualtrics allows for a huge amount of customization in order to collect and safely store, organize, and analyze a wide variety of data. Highly recommend it!

Vantagens

Qualtrics offers more options for survey creation and distribution than nearly any other survey platform I've used, and makes data collection, storage, and analysis a fairly painless process. I'm currently using Qualtrics to distribute linguistic research to a targeted population. The anonymizing features make the software particularly attractive for the sensitive nature of some of the data I'm collecting. The output format of the data is also highly pliable and can be output into any number of analysis platforms, from Excel to SPSS and others.

Desvantagens

It's not always very user friendly up front, but they have great documentation and with a little work, you can become an expert quickly.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

9.0/10
Virginia M.
Traduzir com Google

I've been using Qualtrics for over a year and all I can say is WOW!

Usado Diariamente durante Mais de um ano
Avaliado em 27/11/2017
Fonte da avaliação: Capterra

The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

Vantagens

The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception.
I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Desvantagens

Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação

10.0/10

Preço do Qualtrics

A partir de
US$ 1.500,00/ano
Opções de preços
Teste Grátis
Gratuito
Assinatura
Relação qualidade/preço

Contact Qualtrics directly for detailed pricing information.

Recursos do Qualtrics

  • API
  • Campos personalizados
  • Criação de relatórios personalizável
  • Dados em tempo real
  • Imagem de marca personalizável
  • Integração de CRM
  • Notificações automáticas
  • Relatórios e estatística

  • Acompanhamento de atividades
  • Banco de dados do cliente
  • Gestão de calendários
  • Importação/exportação de dados
  • Integração de e-mail
  • Integração de redes sociais
  • Integração de terceiros
  • Integração do celular
  • Lembretes
  • Modelos personalizáveis
  • Pagamentos eletrônicos
  • Painel de atividades

Mais informações sobre Qualtrics

Principais recursos do Qualtrics

  • 100+ question types
  • 360 degree feedback
  • A/B testing
  • Activity monitoring
  • Ad hoc analysis
  • Ad hoc reporting
  • Advanced branching
  • Automated actions
  • Automatic notifications
  • Brand control
  • Brand management
  • Business analysis
  • CRM integration
  • Change management
  • Closed loop ticketing
  • Communication management
  • Concept testing
  • Customer analysis
  • Customer satisfaction & loyalty
  • Customer satisfaction surveys
  • Customer segmentation
  • Customizable branding
  • Customizable fields
  • Customizable reporting
  • Data connectors
  • Data filtering
  • Data visualization
  • Drag & drop interface
  • Email surveys
  • Email triggers
  • Employee assessments
  • Employee engagement surveys
  • Employee exit interviews
  • Employee management
  • Feedback management
  • Forms management
  • Goal management
  • Goal setting / tracking
  • Graphical data presentation
  • Graphical user interface
  • HR management
  • IVR
  • Incident management
  • Lifecycle management
  • Market segmentation
  • Marketing research
  • Mobile surveys
  • Multi-channel communication
  • Multi-channel management
  • Multi-language
  • Multi-rater assessments
  • Multiple user accounts
  • Net promoter score
  • Offline access
  • Predictive intelligence
  • Prioritizing
  • Product management
  • QR codes
  • Randomization
  • Real time analytics
  • Real time data
  • Recruiting management
  • Reporting & statistics
  • Research suite
  • Role-based dashboards
  • Role-based permissions
  • SMS surveys
  • Scheduled reporting
  • Search functionality
  • Single sign on
  • Site intercept
  • Surveys & feedback
  • Testing management
  • Text highlighting
  • Training management
  • User experience
  • Voice of customer
  • Website feedback surveys
  • Widgets
  • Workflow management

Vantagens

The most widely used customer experience software on the planet.

  • Qualtrics Customer Experience - Delight & retain your customers.
    Qualtrics gives organizations complete control over their customer experience programs. Respond to customer needs, analyze trends, and make changes in real time. Qualtrics is easy to use, extremely flexible, and automates processes that drive action.

  • Qualtrics CoreXM- Understand your market.
    When you want your products to be as innovative as the artists who use them, you need an insight platform that’s fast and flexible enough to put the customer’s voice into every step of the development process.

  • Qualtrics Employee Experience - Engage & develop your employees.
    Collect and act on employee feedback in real time. From exit interviews to 360 performance reviews to employee engagement programs, organizations can now manage all their employee insights in one place.

  • Perguntas frequentes sobre o Qualtrics

    Abaixo estão algumas perguntas frequentes sobre o Qualtrics.

    P: Que tipo de planos o Qualtrics oferece?

    O Qualtrics oferece os seguintes planos de pagamento:

    A partir de: US$ 1.500,00/ano

    Modelo de preços: Gratuito, Assinatura

    Teste Grátis: Disponível

    Contact Qualtrics directly for detailed pricing information.

    P: Quais são os principais recursos do Qualtrics?

    O Qualtrics oferece os seguintes recursos:

    • 100+ question types
    • 360 degree feedback
    • A/B testing
    • Activity monitoring
    • Ad hoc analysis
    • Ad hoc reporting
    • Advanced branching
    • Automated actions
    • Automatic notifications
    • Brand control
    • Brand management
    • Business analysis
    • CRM integration
    • Change management
    • Closed loop ticketing
    • Communication management
    • Concept testing
    • Customer analysis
    • Customer satisfaction & loyalty
    • Customer satisfaction surveys
    • Customer segmentation
    • Customizable branding
    • Customizable fields
    • Customizable reporting
    • Data connectors
    • Data filtering
    • Data visualization
    • Drag & drop interface
    • Email surveys
    • Email triggers
    • Employee assessments
    • Employee engagement surveys
    • Employee exit interviews
    • Employee management
    • Feedback management
    • Forms management
    • Goal management
    • Goal setting / tracking
    • Graphical data presentation
    • Graphical user interface
    • HR management
    • IVR
    • Incident management
    • Lifecycle management
    • Market segmentation
    • Marketing research
    • Mobile surveys
    • Multi-channel communication
    • Multi-channel management
    • Multi-language
    • Multi-rater assessments
    • Multiple user accounts
    • Net promoter score
    • Offline access
    • Predictive intelligence
    • Prioritizing
    • Product management
    • QR codes
    • Randomization
    • Real time analytics
    • Real time data
    • Recruiting management
    • Reporting & statistics
    • Research suite
    • Role-based dashboards
    • Role-based permissions
    • SMS surveys
    • Scheduled reporting
    • Search functionality
    • Single sign on
    • Site intercept
    • Surveys & feedback
    • Testing management
    • Text highlighting
    • Training management
    • User experience
    • Voice of customer
    • Website feedback surveys
    • Widgets
    • Workflow management

    P: Quem costuma usar o Qualtrics?

    Os clientes habituais do Qualtrics são:

    Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Administrações públicas, Pequenas empresas

    P: Em que idioma o Qualtrics está?

    O Qualtrics está nos seguintes idiomas:

    Chinês (simplificado), Chinês (tradicional), Holandês, Inglês, Filandês, Francês, Alemão, Irlandês, Italiano, Japonês, Coreano, Espanhol, Taiwanês

    P: Que tipo de planos o Qualtrics oferece?

    O Qualtrics tem os seguintes planos de preços:

    Gratuito, Assinatura

    P: O Qualtrics é compatível com disponíveis móveis?

    O Qualtrics é compatível com os seguintes dispositivos:

    Android, iPhone, iPad

    P: O Qualtrics se integra com quais outros aplicativos?

    O Qualtrics se integra com os seguintes aplicativos:

    Adobe Marketing Cloud, Contegro, Datagame, Decibel, Domo, Marketo, Quantum Metric, Rippling, Slack, Tableau

    P: Que nível de suporte o Qualtrics oferece?

    O Qualtrics oferece as seguintes opções de suporte:

    FAQs, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo