--- description: Avaliações detalhadas do Jitbit Helpdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens as no GetApp Portugal. Compare o Jitbit Helpdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Jitbit Helpdesk - Avaliações, preços e classificações | GetApp Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Jitbit Helpdesk](/software/100637/jitbit-help-desk) # Jitbit Helpdesk Canonical: https://www.getapp.pt/software/100637/jitbit-help-desk Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/100637/jitbit-help-desk?page=2) > O JitBit fornece um sistema de tíquetes de suporte técnico para autônomos, startups, além de pequenas e grandes empresas. O aplicativo permite gerenciar e rastrear todos os e-mails de solicitação de suporte recebidos e seus tíquetes associados, automatizando tarefas e organizando os tíquetes em categorias. O suporte técnico é protegido por SSL e hospedado pelos servidores da AWS, fornecendo backups diários e supervisão sem interrupção. O suporte técnico baseado na Internet se integra ao seu e-mail e ao Active Directory, fornecendo um resumo detalhado de todos os tíquetes e clientes. É possível organizar tíquetes ao alocar categorias e tags e visualizar tíquetes específicos por meio de filtros. É possível usar filtros para rotear tíquetes, aplicar determinadas ações e definir prioridades. Também pode-se usar tíquetes para criar uma base de conhecimento e relatar o desempenho comercial. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 33 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Jitbit - **Founded**: 2005 ## Commercial Context - **Preço inicial**: 29,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Argélia, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Catar, Chile, Chipre, Chéquia, Cidade do Vaticano, Colômbia, Coreia do Sul, Costa Rica, Croácia, Curaçau, Dinamarca, Egito and 54 more ## Recursos - API - Alerts/Escalation - Aplicativo móvel - Banco de dados do cliente - Bate-papo em tempo real - Campos personalizáveis - Comunicação multicanal - Controles/permissões de acesso - Gestão da base de conhecimento - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Imagem de marca personalizável - Importação/exportação de dados - Logon único - Macros e modelos de respostas - Modelos de e-mails - Portal de autoatendimento - Relatórios e análise de dados - Roteamento automático ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.pt/directory/287/help-desk-ticketing/software) ## Alternativas 1. [Zoho Assist](https://www.getapp.pt/software/9913/zoho-assist) — 4.7/5 (1406 reviews) 2. [Freshservice](https://www.getapp.pt/software/91351/freshservice) — 4.5/5 (714 reviews) 3. [LiveChat](https://www.getapp.pt/software/8385/livechat) — 4.6/5 (1723 reviews) 4. [Spiceworks Cloud Help Desk](https://www.getapp.pt/software/91171/spiceworks-it-help-desk) — 4.4/5 (584 reviews) 5. [Zendesk Suite](https://www.getapp.pt/software/9448/zendesk) — 4.4/5 (4079 reviews) ## Avaliações ### "Affordable and easy" — 5.0/5 > **Avaliador Verificado** | *26 de setembro de 2016* | Recommendation rating: 9.0/10 > > **Vantagens**: Low price, responsive customer support, very nice UI. > > **Desvantagens**: Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this. > > We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier. ----- ### "Excellent software, after some modifications for the Corporate world" — 5.0/5 > **Rob** | *11 de novembro de 2015* > > Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. ----- ### "It will get the job done" — 4.0/5 > **Michael** | *2 de dezembro de 2018* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: The software is a good ticketing system and and will certainly help you accomplish your task tracking, > > **Desvantagens**: Felt like it was missing features compared to its competitors for the price. ----- ### "Jitbit is a fantastic help desk solution" — 5.0/5 > **Avaliador Verificado** | *7 de junho de 2018* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use > > **Desvantagens**: My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes. ----- ### "Neat, affordable & easy to use, but no twitter integration" — 4.0/5 > **Peter** | *24 de setembro de 2015* > > We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back). This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.getapp.pt/software/100637/jitbit-help-desk?page=2) ## Links - [View on GetApp](https://www.getapp.pt/software/100637/jitbit-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data