Sobre o Talkdesk

Talkdesk is the world's leading browser-based contact center solution that helps businesses around the world build stronger customer relationships. Trusted by Box, Shopify and thousands of other leading customer-centric companies, Talkdesk empowers agents with a 360-degree view of a customer.

The Talkdesk solution allow companies to:
- Have more personalized conversations with customers and prospects
- Improve team productivity and efficiency
- Make data-driven decisions to improve business KPIs

Talkdesk offers seamless integrations with business tools such as Salesforce, Zendesk, Slack, Desk.com and 20+ other leading applications. With hundreds of customizable features including automated workflows, live reporting and skills-based routing, Talkdesk is the ideal contact center solution for businesses of all sizes.

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Talkdesk

Principais benefícios do Talkdesk

Boost agent efficiency - Leverage 25+ out-of-the-box integrations with top business tools to help you streamline the call process and consolidate customer information.

Make data-driven decisions - Talkdesk’s historical and real-time reporting allows teams to easily identify trends in key metrics and detect performance inconsistencies before they become widespread.

Deploy with lightning speed - Set up your contact center in days, not weeks, and ensure agents can ramp up quickly with Talkdesk's sleek and intuitive interface.

Dispositivos

Porte da empresa

P M G

Mercados

Austrália, Brasil, Canadá, Alemanha, Reino Unido e outros 3, Índia, México, Estados Unidos

Idiomas

alemão, espanhol, francês, inglês, italiano, português, russo

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao Talkdesk

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Recursos

Total de recursos do Talkdesk: 88

  • API
  • Acompanhamento de atividades
  • Agendamento de retorno de chamada
  • Alertas/notificações
  • Alertas/transferência
  • Análise de dados do atendimento ao cliente
  • Análise de dados em tempo real
  • Arquivo morto e retenção
  • Ações ativadas por eventos
  • Banco de dados de contatos
  • Banco de dados do cliente
  • Bate-papo em tempo real
  • Bate-papo/Mensagens instantâneas
  • CRM
  • Call center de ligações de entrada
  • Call center de ligações saída
  • Call center misto
  • Chamadas em espera
  • Compras e recebimento
  • Comunicação multicanal
  • Comunicações unificadas
  • Conexão VoIP
  • Conferências telefônicas
  • Controles/permissões de acesso
  • Converter texto em voz
  • Dados em tempo real
  • Desenho de banco de dados aberto
  • Detecção de secretária eletrônica
  • Digitação por teclado do telefone
  • Discador automático
  • Discador manual
  • Discador preditivo
  • Discador progressivo
  • Distribuição automática de chamadas
  • Distribuição automática de leads
  • Entroncamento SIP
  • Etiquetagem de chamadas
  • Ferramentas de colaboração
  • Filtro de chamadas
  • Gerenciamento de contatos
  • Gerenciamento de tickets de suporte
  • Gestão da base de conhecimento
  • Gestão de call centers
  • Gestão de filas
  • Gestão de help desk
  • Gestão de leads
  • Gestão de listas de chamadas
  • Gestão de telemarketing
  • Gestão do fluxo de trabalho
  • Gravação
  • Gravação de chamadas
  • Gravação programada
  • Gravação sob demanda
  • Histórico do cliente
  • Identificador de chamadas
  • Importação/exportação de dados
  • Indicadores de desempenho
  • Integração de telefonia por computador
  • Integrações de terceiros
  • Interface do agente
  • Marcação
  • Mensagens de SMS
  • Mensagens por voz
  • Monitoramento
  • Monitoramento em tempo real
  • Monitoração de chamadas
  • Múltiplas partes
  • Múltiplos scripts
  • Notificações em tempo real
  • Painel de atividades
  • Permissões por função
  • Personalização da voz
  • Rastreamento de chamadas
  • Rastreamento de interações
  • Rastreamento de tíquetes de suporte
  • Reconhecimento de voz e IVR
  • Registro de chamadas
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Roteamento automático
  • Roteamento de chamadas
  • Roteirização de chamadas
  • Teclas de atalho
  • Transcrição de correio de voz
  • Transferência de chamadas
  • VoIP

Alternativas

CloudTalk

4,5
#1 alternativa ao Talkdesk
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Call Center Studio

4,5
#2 alternativa ao Talkdesk
O Call Center Studio é um software baseado na nuvem que fornece às empresas ferramentas para gerenciar e lidar com as...

Genesys Cloud CX

4,2
#3 alternativa ao Talkdesk
O Genesys PureCoud é uma solução de colaboração de funcionários e central de contato na nuvem fácil de usar, rápida de...

LiveAgent

4,7
#4 alternativa ao Talkdesk
O LiveAgent é uma solução de helpdesk baseada na Internet, que permite o gerenciamento de tíquetes de suporte em vários...

Avaliações

Classificação geral

4,5 /5
(669)
Relação qualidade/preço
4,5/5
Recursos
4,4/5
Praticidade
4,7/5
Suporte ao cliente
4,6/5

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Exibindo 5 avaliações de 669
Cortney K.
Classificação geral
  • Setor: Imobiliárias
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

TalkDesk is above the rest! - Cortney K

Avaliado em 18/11/2019

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk...

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Vantagens

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Desvantagens

Sometimes the audio is best when connected via ethernet cable.

Kallen B.
Classificação geral
  • Setor: Gestão da educação
  • Porte da empresa: 501-1.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Talkdesk: The perfect tool for your support team!

Avaliado em 10/09/2020

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has...

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Vantagens

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Desvantagens

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual.

However, most of the data you want can be found in these reports.

Avaliador Verificado
Classificação geral
  • Setor: Internet
  • Porte da empresa: 11-50 funcionários
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Worst experience we had

Avaliado em 06/11/2015

I was really happy that i found a cloud sollution for our company with lots of integrations.
The...

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.

Vantagens

Nice app, nice design, easy to use, good quality of sound.

Desvantagens

Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.

Resposta do Talkdesk

We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.

Mike S.
Classificação geral
  • Setor: Hospitais e Saúde
  • Porte da empresa: 201-500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

So glad we made the move to Talkdesk!!!

Avaliado em 24/05/2021

I love it and I love the people who run it. Honestly our lives have been SOOOOO much better since...

I love it and I love the people who run it. Honestly our lives have been SOOOOO much better since coming over from ZenDesk. I am not putting down ZenDesk either, their help desk platform is hard to beat. But for the calling feature which is all we use, Talkdesk does it much better and saved us thousands a year!

Vantagens

What I like most about this software is that IT WORKS!!! We have used two other systems in the past and both were iffy at best, often went down, and when they did it was always someone else to blame. Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary!

Desvantagens

The licensing can be a bit tricky to figure out as they have some seasonal ones you can add but sometimes that's confusing and doesn't happen quickly if you need to add them. But that is also planning on our part and giving them time.

Anthony G.
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 501-1.000 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

My Talkdesk experience

Avaliado em 17/08/2020

All people from Talkdesk are very involve since the deployment process. During implementation, we...

All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Vantagens

The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Desvantagens

I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature

Exibindo 5 avaliações de 669 Leia todas as avaliações

Perguntas frequentes sobre o Talkdesk

Abaixo estão algumas perguntas frequentes sobre o Talkdesk.

O Talkdesk oferece os seguintes planos de pagamento:

  • A partir de:
  • Modelo de preços: Assinatura
  • Teste Grátis: Não disponível

Os clientes habituais do Talkdesk são:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

O Talkdesk está nos seguintes idiomas:

alemão, espanhol, francês, inglês, italiano, português, russo

O Talkdesk é compatível com os seguintes dispositivos:

Android (celular), iPhone (celular), iPad (tablet)

O Talkdesk se integra com os seguintes aplicativos:

Acquire, Airkit, Avochato, BigCommerce, Brand Embassy, Contactually, CrankWheel, Dasceq, Desk.com, Freshdesk, Google Contacts, Groove, Help Scout, Highrise, Hoopla, Intercom, Keap, Knowmax, Kustomer, LiveChat, Nimble, Observe.AI, Olark, OnePageCRM, Pipedrive, Playvox, ProcedureFlow, Replicant, Salesforce Sales Cloud, Salesforce Service Cloud, Scorebuddy, Shopify, Slack, Slybroadcast, SmartAction Omni-bot, SnapEngage, Snapsolv, Tap My Back, Teneo, Tethr, Textline, UserVoice, Userlike, Zappix Visual IVR Solutions, Zendesk, Zingtree, Zoho CRM, eyeson

O Talkdesk oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, 24 horas por dia (representante ao vivo), Bate-papo

Categorias relacionadas

Veja todas as categorias de software encontradas para Talkdesk.