ConnectWise Manage

A PSA Tool Designed To Run Your As-a-Service Business

4,1 /5 (184 avaliações) Escreva uma avaliação!

Resumo do ConnectWise Manage

O que é o ConnectWise Manage?

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Resumo do ConnectWise Manage

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote. [email protected]


Recursos do ConnectWise Manage

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Alemanha
Idiomas
Inglês

Mídias

Create project plans from scratch or with project templates
Create pre-defined project checklists, move around tasks, and hold documents
Stay on top of ticket aging, time-to-resolution history, and total billable hours
Customize ticket views and arrange information in a way that suits you
Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies
Get full visibility on every client or company interaction
Manage multiple service portfolios from one sreen
ConnectWise Manage - Vídeo ConnectWise Manage - Vídeo Captura de tela do ConnectWise Manage: Create project plans from scratch or with project templates Captura de tela do ConnectWise Manage: Create pre-defined project checklists, move around tasks, and hold documents Captura de tela do ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours Captura de tela do ConnectWise Manage: Customize ticket views and arrange information in a way that suits you Captura de tela do ConnectWise Manage: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies Captura de tela do ConnectWise Manage: Get full visibility on every client or company interaction Captura de tela do ConnectWise Manage: Manage multiple service portfolios from one sreen

ConnectWise Manage - Avaliações

ConnectWise Manage - Avaliações

Classificação geral
4,1
/
5
Excelente
70

Muito bom
73

Regular
30

Ruim
4

Péssimo
7

Relação qualidade/preço
3,8
Recursos
4,1
Praticidade
3,6
Suporte ao cliente
3,9
78% dos usuários recomendam este app
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


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Avaliador Verificado

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


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François B.

Very complete product

It has a wide range of features and is configurable, but sometimes slow and never really user-friendly.


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James V.

OVeral shocking experience

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.


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Pricilla C.

CRM

As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.


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Michael W.
Traduzido para o Português
Traduzido para o Português

Long time ConnectWise user still loves ConnectWise

Avaliado em 29/06/2016
Fonte da avaliação: GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Vantagens

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Desvantagens

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Good Ticketing System for MSP and IT companies

Usado Diariamente durante Mais de um ano
Avaliado em 28/08/2019
Fonte da avaliação: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vantagens

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Desvantagens

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 7.0/10

François B.
Setor: Construção
Porte da empresa: 1.001-5.000 funcionários
Traduzido para o Português
Traduzido para o Português

Very complete product

Usado Diariamente durante 6 a 12 meses
Avaliado em 06/08/2020
Fonte da avaliação: Capterra

It has a wide range of features and is configurable, but sometimes slow and never really user-friendly.

Vantagens

A lot of features, from ticketing to timesheet entries with project and activities management, user-secured access to features.

Desvantagens

The visual interface is in need of an overhaul, it is cluttered and not particularly user-friendly. There has to be a way to simplify timesheet entry to clicking in a box at the intersection of a day and activity and just punch in a number of hours, instead of having a whole window open where you specify start and end time, which is way too cumbersome!

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 6.0/10

James V.
Setor: Rede de computadores
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

OVeral shocking experience

Usado Diariamente durante Mais de um ano
Avaliado em 01/11/2019
Fonte da avaliação: Capterra

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Vantagens

The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.

Desvantagens

Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Pricilla C.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

CRM

Usado Diariamente durante Mais de dois anos
Avaliado em 28/07/2020
Fonte da avaliação: Capterra

As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.

Vantagens

Product is simply laid out and easy to use. I prefer the desktop version but we just went full web version which is fine too.

Desvantagens

I cant really think of any features or addons that need attention. I've been working with it for a while now and have adapted fine. I know how to do everything I need to do.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 8.0/10

Recomendação do usuário
8/10
Baseado em 184 usuários
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Preço do ConnectWise Manage

Preço do ConnectWise Manage

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote. [email protected]

Contact sales for a quote. [email protected]

Relação qualidade/preço
3,8/5
Baseado em 184 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do ConnectWise Manage

Recursos do ConnectWise Manage

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 184 usuários
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Categorias

Mais informações sobre ConnectWise Manage

Mais informações sobre ConnectWise Manage

Principais recursos do ConnectWise Manage

  • 300+ integrations
  • Access control
  • Accounting integration
  • Active Directory integration
  • Activity tracking
  • Audit trail
  • Auditing
  • Automatic notifications
  • Availability management
  • Billable hours tracking
  • Billing & invoicing
  • CRM integration
  • Chat
  • Configuration management
  • Customer support tracking
  • Customizable branding
  • Customizable reporting
  • Dashboard
  • Dashboards and Reporting
  • Data import / export
  • Data sync
  • Data visualization
  • Dispatch portal
  • Dispatching
  • Document storage
  • Email integration
  • Email management
  • Help desk management
  • History tracking
  • ITIL processes automation
  • Inventory management
  • Inventory tracking
  • Issue management
  • Issue tracking
  • Monitoring
  • Open API
  • Pipeline reporting
  • Prioritizing
  • Procurement
  • Professional services automation
  • Progress tracking
  • Project management
  • Project templates
  • Project timeline setting & management
  • Projections
  • ROI analytics
  • Receiving
  • Remote control
  • Remote monitoring
  • Reporting & statistics
  • Resource management
  • SLA management
  • SSL security
  • Sales forecasting
  • Service Support Management
  • Service boards
  • Service level management
  • Summary reports
  • Support ticket tracking
  • Sync to QuickBooks
  • Ticket status reporting
  • Ticketing system
  • Timesheets
  • Website integration
  • Workflow management

Vantagens

  • Billing & Invoicing: Use ConnectWise Manage's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise Manage to generate reports on whatever you want.

  • ITIL Processes Automation: Use ConnectWise Manage to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

  • Perguntas frequentes sobre o ConnectWise Manage

    Perguntas frequentes sobre o ConnectWise Manage

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.

    P: Que tipo de planos o ConnectWise Manage oferece?

    O ConnectWise Manage oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Contact sales for a quote. [email protected]

    P: Quais são os principais recursos do ConnectWise Manage?

    O ConnectWise Manage oferece os seguintes recursos:

    • 300+ integrations
    • Access control
    • Accounting integration
    • Active Directory integration
    • Activity tracking
    • Audit trail
    • Auditing
    • Automatic notifications
    • Availability management
    • Billable hours tracking
    • Billing & invoicing
    • CRM integration
    • Chat
    • Configuration management
    • Customer support tracking
    • Customizable branding
    • Customizable reporting
    • Dashboard
    • Dashboards and Reporting
    • Data import / export
    • Data sync
    • Data visualization
    • Dispatch portal
    • Dispatching
    • Document storage
    • Email integration
    • Email management
    • Help desk management
    • History tracking
    • ITIL processes automation
    • Inventory management
    • Inventory tracking
    • Issue management
    • Issue tracking
    • Monitoring
    • Open API
    • Pipeline reporting
    • Prioritizing
    • Procurement
    • Professional services automation
    • Progress tracking
    • Project management
    • Project templates
    • Project timeline setting & management
    • Projections
    • ROI analytics
    • Receiving
    • Remote control
    • Remote monitoring
    • Reporting & statistics
    • Resource management
    • SLA management
    • SSL security
    • Sales forecasting
    • Service Support Management
    • Service boards
    • Service level management
    • Summary reports
    • Support ticket tracking
    • Sync to QuickBooks
    • Ticket status reporting
    • Ticketing system
    • Timesheets
    • Website integration
    • Workflow management

    P: Quem costuma usar o ConnectWise Manage?

    Os clientes habituais do ConnectWise Manage são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o ConnectWise Manage está?

    O ConnectWise Manage está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ConnectWise Manage oferece?

    O ConnectWise Manage tem os seguintes planos de preços:

    Assinatura

    P: O ConnectWise Manage é compatível com disponíveis móveis?

    O ConnectWise Manage é compatível com os seguintes dispositivos:

    Android, iPhone

    P: O ConnectWise Manage se integra com quais outros aplicativos?

    O ConnectWise Manage se integra com os seguintes aplicativos:

    AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, Jira, Kaseya VSA, LogicMonitor

    P: Que nível de suporte o ConnectWise Manage oferece?

    O ConnectWise Manage oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone, FAQs, Fórum, Tutoriais em vídeo