ConnectWise Manage
A PSA Tool Designed To Run Your As-a-Service Business
4,1 /5 (184 avaliações) Escreva uma avaliação!Resumo do ConnectWise Manage
O que é o ConnectWise Manage?
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
Resumo do ConnectWise Manage
Preços
Opções de preços
Contact sales for a quote. [email protected]
Recursos do ConnectWise Manage
Mídias
ConnectWise Manage - Avaliações
ConnectWise Manage - Avaliações
Long time ConnectWise user still loves ConnectWise
I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.
QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.
Connectwise will try to sell you, quosal, connectwise, labtech.
Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.
I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.
Good Ticketing System for MSP and IT companies
I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.
Very complete product
It has a wide range of features and is configurable, but sometimes slow and never really user-friendly.
OVeral shocking experience
We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.
CRM
As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.
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Long time ConnectWise user still loves ConnectWise
Vantagens
Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.
Desvantagens
It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,
Good Ticketing System for MSP and IT companies
I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.
Vantagens
There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.
Desvantagens
One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.
Very complete product
It has a wide range of features and is configurable, but sometimes slow and never really user-friendly.
Vantagens
A lot of features, from ticketing to timesheet entries with project and activities management, user-secured access to features.
Desvantagens
The visual interface is in need of an overhaul, it is cluttered and not particularly user-friendly. There has to be a way to simplify timesheet entry to clicking in a box at the intersection of a day and activity and just punch in a number of hours, instead of having a whole window open where you specify start and end time, which is way too cumbersome!
OVeral shocking experience
We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.
Vantagens
The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.
Desvantagens
Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping
CRM
As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.
Vantagens
Product is simply laid out and easy to use. I prefer the desktop version but we just went full web version which is fine too.
Desvantagens
I cant really think of any features or addons that need attention. I've been working with it for a while now and have adapted fine. I know how to do everything I need to do.
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Preço do ConnectWise Manage
Preço do ConnectWise Manage
Contact sales for a quote. [email protected]
Contact sales for a quote. [email protected]
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Recursos do ConnectWise Manage
Recursos do ConnectWise Manage
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Categorias
Categorias
Mais informações sobre ConnectWise Manage
Mais informações sobre ConnectWise Manage
Principais recursos do ConnectWise Manage
- 300+ integrations
- Access control
- Accounting integration
- Active Directory integration
- Activity tracking
- Audit trail
- Auditing
- Automatic notifications
- Availability management
- Billable hours tracking
- Billing & invoicing
- CRM integration
- Chat
- Configuration management
- Customer support tracking
- Customizable branding
- Customizable reporting
- Dashboard
- Dashboards and Reporting
- Data import / export
- Data sync
- Data visualization
- Dispatch portal
- Dispatching
- Document storage
- Email integration
- Email management
- Help desk management
- History tracking
- ITIL processes automation
- Inventory management
- Inventory tracking
- Issue management
- Issue tracking
- Monitoring
- Open API
- Pipeline reporting
- Prioritizing
- Procurement
- Professional services automation
- Progress tracking
- Project management
- Project templates
- Project timeline setting & management
- Projections
- ROI analytics
- Receiving
- Remote control
- Remote monitoring
- Reporting & statistics
- Resource management
- SLA management
- SSL security
- Sales forecasting
- Service Support Management
- Service boards
- Service level management
- Summary reports
- Support ticket tracking
- Sync to QuickBooks
- Ticket status reporting
- Ticketing system
- Timesheets
- Website integration
- Workflow management
Vantagens
incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.
Perguntas frequentes sobre o ConnectWise Manage
Perguntas frequentes sobre o ConnectWise Manage
Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.
P: Que tipo de planos o ConnectWise Manage oferece?
O ConnectWise Manage oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Teste Grátis: Não disponível
Contact sales for a quote. [email protected]
P: Quais são os principais recursos do ConnectWise Manage?
O ConnectWise Manage oferece os seguintes recursos:
- 300+ integrations
- Access control
- Accounting integration
- Active Directory integration
- Activity tracking
- Audit trail
- Auditing
- Automatic notifications
- Availability management
- Billable hours tracking
- Billing & invoicing
- CRM integration
- Chat
- Configuration management
- Customer support tracking
- Customizable branding
- Customizable reporting
- Dashboard
- Dashboards and Reporting
- Data import / export
- Data sync
- Data visualization
- Dispatch portal
- Dispatching
- Document storage
- Email integration
- Email management
- Help desk management
- History tracking
- ITIL processes automation
- Inventory management
- Inventory tracking
- Issue management
- Issue tracking
- Monitoring
- Open API
- Pipeline reporting
- Prioritizing
- Procurement
- Professional services automation
- Progress tracking
- Project management
- Project templates
- Project timeline setting & management
- Projections
- ROI analytics
- Receiving
- Remote control
- Remote monitoring
- Reporting & statistics
- Resource management
- SLA management
- SSL security
- Sales forecasting
- Service Support Management
- Service boards
- Service level management
- Summary reports
- Support ticket tracking
- Sync to QuickBooks
- Ticket status reporting
- Ticketing system
- Timesheets
- Website integration
- Workflow management
P: Quem costuma usar o ConnectWise Manage?
Os clientes habituais do ConnectWise Manage são:
Pequenas empresas, Grandes empresas, Empresas de médio porte
P: Em que idioma o ConnectWise Manage está?
O ConnectWise Manage está nos seguintes idiomas:
Inglês
P: Que tipo de planos o ConnectWise Manage oferece?
O ConnectWise Manage tem os seguintes planos de preços:
Assinatura
P: O ConnectWise Manage é compatível com disponíveis móveis?
O ConnectWise Manage é compatível com os seguintes dispositivos:
Android, iPhone
P: O ConnectWise Manage se integra com quais outros aplicativos?
O ConnectWise Manage se integra com os seguintes aplicativos:
AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, Jira, Kaseya VSA, LogicMonitor
P: Que nível de suporte o ConnectWise Manage oferece?
O ConnectWise Manage oferece as seguintes opções de suporte:
Base de conhecimento, Suporte online, Suporte por telefone, FAQs, Fórum, Tutoriais em vídeo
I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.
QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.
Connectwise will try to sell you, quosal, connectwise, labtech.
Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.
I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.