ConnectWise Manage
A PSA Tool Designed To Run Your As-a-Service Business
4,1 /5 (181 avaliações) Escreva uma avaliação!Resumo do ConnectWise Manage
O que é o ConnectWise Manage?
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
Resumo do ConnectWise Manage
Preços
Opções de preços
Contact sales for a quote. [email protected]
Recursos do ConnectWise Manage
Capturas de tela
ConnectWise Manage - Avaliações
ConnectWise Manage - Avaliações
Long time ConnectWise user still loves ConnectWise
I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.
QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.
Connectwise will try to sell you, quosal, connectwise, labtech.
Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.
I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.
Good Ticketing System for MSP and IT companies
I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.
The Perfect MSP Management Software
I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.
ConnectWise is a horrible company and has mediocre products
Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.
Good but needs work
It is fair it def needs work and live customer support over the phone.
Compare as alternativas por classificação geral
Compare com alternativas
Long time ConnectWise user still loves ConnectWise
Vantagens
Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.
Desvantagens
It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,
Good Ticketing System for MSP and IT companies
I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.
Vantagens
There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.
Desvantagens
One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.
The Perfect MSP Management Software
I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.
Vantagens
Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.
Desvantagens
I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.
ConnectWise is a horrible company and has mediocre products
Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.
Vantagens
ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.
Desvantagens
It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.
Good but needs work
It is fair it def needs work and live customer support over the phone.
Vantagens
Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.
Desvantagens
Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent
Compare as alternativas por recomendação dos usuários
Compare com alternativas
Preço do ConnectWise Manage
Preço do ConnectWise Manage
Contact sales for a quote. [email protected]
Contact sales for a quote. [email protected]
Compare as alternativas por relação qualidade/preço
Compare com alternativas
Recursos do ConnectWise Manage
Recursos do ConnectWise Manage
Compare as alternativas por avaliações dos recursos
Compare com alternativas
Categorias
Categorias
Vídeos e Tutoriais
Vídeos e Tutoriais
Mais informações sobre ConnectWise Manage
Mais informações sobre ConnectWise Manage
Principais recursos do ConnectWise Manage
- 300+ integrations
- Access control
- Accounting integration
- Active Directory integration
- Activity tracking
- Audit trail
- Auditing
- Automatic notifications
- Availability management
- Billable hours tracking
- Billing & invoicing
- CRM integration
- Chat
- Configuration management
- Customer support tracking
- Customizable branding
- Customizable reporting
- Dashboard
- Dashboards and Reporting
- Data import / export
- Data sync
- Data visualization
- Dispatch portal
- Dispatching
- Document storage
- Email integration
- Email management
- Help desk management
- History tracking
- ITIL processes automation
- Inventory management
- Inventory tracking
- Issue management
- Issue tracking
- Monitoring
- Open API
- Pipeline reporting
- Prioritizing
- Procurement
- Professional services automation
- Progress tracking
- Project management
- Project templates
- Project timeline setting & management
- Projections
- ROI analytics
- Receiving
- Remote control
- Remote monitoring
- Reporting & statistics
- Resource management
- SLA management
- SSL security
- Sales forecasting
- Service Support Management
- Service boards
- Service level management
- Summary reports
- Support ticket tracking
- Sync to QuickBooks
- Ticket status reporting
- Ticketing system
- Timesheets
- Website integration
- Workflow management
Vantagens
incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.
Análise do GetApp
Análise do GetApp
Technology has quickly become one of the fastest-growing sectors worldwide, and the newest entrants into this thriving industry need smarter business management and process automation platforms in order to flourish. ConnectWise is a web-based solution that streamlines the way technology solution providers, cloud service providers, software developers, professional services firms, security, telecom businesses, and others manage IT.
Developed as a complete business management and process automation platform for organizations in the technology industry, ConnectWise gives its users tools for gaining a clearer picture of where their profits are impacted and where they might be missing opportunities.
Using customizable dashboards and reporting tools, ConnectWise users can get detailed insights into their most critical KPIs. Top ConnectWise features include tservices, ticketing, projects, billing, sales, marketing, as well as customizable reporting and dashboards.
O que é o ConnectWise Manage?
ConnectWise was created specifically for companies that sell, service, and support technology. ConnectWise is a Business Management Platform that unifies systems into a productive flow of information and communication.
Services, Ticketing, Projects, Billing, Sales, Marketing and Reporting are combined into a single platform providing one centralized location for data, along with a 360-degree view of your organization and client base. And repetitive tasks are eliminated by workflow automation.
ConnectWise is much more than software, it’s a support system for your business. Our world-class internal support team is available to solve issues anytime, anywhere. Plus, you’re invited to plug into forums, workshops, and the experience of over 100,000 users in our ConnectWise community.
Principais recursos do ConnectWise Manage
CRM
ConnectWise had developed a CRM solution that works to keep all customer data and sales information stored securely in one location. This makes it easier for technology firms to manage their sales pipelines and keep their sales funnels full at all times.
Visit your ConnectWise dashboard to take a look at how you’re performing based on a set of pre-defined metrics. ConnectWise’s CRM allows you to easily see where you stand at any given time.
Help Desk Management
ConnectWise’s help desk management solution utilizes a proprietary ticketing system to enable organizations to provide the best support possible to their customers and clients.
When you use ConnectWise’s help desk management solution, you’re able to centralize all customer conversations in one platform. Communication can then be automated using workflow rules, with pre-determined responses being sent out to let clients know when their tickets have been received or resolved.
Billing & Invoicing
Technology businesses need advanced billing software, and this is an area where ConnectWise really delivers. ConnectWise’s billing and invoicing software keeps financial data accessible to business users, with smart contract management, automated invoicing, and flexible billing options. Whether you’re billing by time and materials, agreements, projects, products or even by user, ConnectWise is designed to make the process accurate, easy and efficient.
Once you start using ConnectWise for billing and invoicing, automation simplifies the entire process. Complete service histories are tracked and invoices are automatically distributed at the appropriate time, which decreases the workload for business managers and ensures that billing is handled in a professional manner.
Cloud Services
As applications move to the cloud, technology businesses need to stay on top of their clients need for support and consultation. ConnectWise allows you to remain a trusted advisor for your clients. You can effectively manage, monitor and bill for cloud services like Microsoft Office 365, stay profitable, and capitalize on the new opportunities that the Cloud is bringing to the technology industry.
Business Suite
ConnectWise® has a unified collection of solutions that streamlines your business operations from end-to-end. These leading solutions complement each other and allow you to sell, implement, and provide services to customers more efficiently.
Using solutions like ConnectWise Automate for remote monitoring and management, ConnectWise Control for remote control and ConnectWise Sell for quote and proposal automation, in conjunction with ConnectWise Manage’s innovative products like ConnectWise Campaign and ConnectWise Unite, gets you to a deeper level of business management. ConnectWise is powered by a unified support and services experience, so you can achieve your business goals faster.
Integrações do ConnectWise Manage
Functioning as the central hub for a business’ needs, ConnectWise is customizable and scalable. The platform features an incredible 300+ integrations with popular business solutions, including accounting, CRM, and managed technologies. ConnectWise also gives its users multiple options for backup and disaster recovery solutions, cloud services, and document management platforms to integrate with.
Preço do ConnectWise Manage
ConnectWise works on a subscription pricing model. Technology businesses are encouraged to contact ConnectWise directly for specific pricing information.
Resumo do ConnectWise Manage
- A business management platform that unifies systems into a productive flow of information and communication
- Created specifically for technology companies that sell, service or support technology
- Combines services, projects, billing, sales, marketing and reporting into a single platform
- Take advantage of forums, workshops, and an engaged community of technology professionals
- Workflow rules cover all areas of business management
Perguntas frequentes sobre o ConnectWise Manage
Perguntas frequentes sobre o ConnectWise Manage
Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.
P: Que tipo de planos o ConnectWise Manage oferece?
O ConnectWise Manage oferece os seguintes planos de pagamento:
Modelo de preços: Assinatura
Teste Grátis: Não disponível
Contact sales for a quote. [email protected]
P: Quais são os principais recursos do ConnectWise Manage?
O ConnectWise Manage oferece os seguintes recursos:
- 300+ integrations
- Access control
- Accounting integration
- Active Directory integration
- Activity tracking
- Audit trail
- Auditing
- Automatic notifications
- Availability management
- Billable hours tracking
- Billing & invoicing
- CRM integration
- Chat
- Configuration management
- Customer support tracking
- Customizable branding
- Customizable reporting
- Dashboard
- Dashboards and Reporting
- Data import / export
- Data sync
- Data visualization
- Dispatch portal
- Dispatching
- Document storage
- Email integration
- Email management
- Help desk management
- History tracking
- ITIL processes automation
- Inventory management
- Inventory tracking
- Issue management
- Issue tracking
- Monitoring
- Open API
- Pipeline reporting
- Prioritizing
- Procurement
- Professional services automation
- Progress tracking
- Project management
- Project templates
- Project timeline setting & management
- Projections
- ROI analytics
- Receiving
- Remote control
- Remote monitoring
- Reporting & statistics
- Resource management
- SLA management
- SSL security
- Sales forecasting
- Service Support Management
- Service boards
- Service level management
- Summary reports
- Support ticket tracking
- Sync to QuickBooks
- Ticket status reporting
- Ticketing system
- Timesheets
- Website integration
- Workflow management
P: Quem costuma usar o ConnectWise Manage?
Os clientes habituais do ConnectWise Manage são:
Grandes empresas, Empresas de médio porte, Pequenas empresas
P: Em que idioma o ConnectWise Manage está?
O ConnectWise Manage está nos seguintes idiomas:
Inglês
P: Que tipo de planos o ConnectWise Manage oferece?
O ConnectWise Manage tem os seguintes planos de preços:
Assinatura
P: O ConnectWise Manage é compatível com disponíveis móveis?
O ConnectWise Manage é compatível com os seguintes dispositivos:
Android, iPhone
P: O ConnectWise Manage se integra com quais outros aplicativos?
O ConnectWise Manage se integra com os seguintes aplicativos:
AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, JIRA, Kaseya VSA, LogicMonitor
P: Que nível de suporte o ConnectWise Manage oferece?
O ConnectWise Manage oferece as seguintes opções de suporte:
Base de conhecimento, Suporte online, Suporte por telefone, FAQs, Fórum, Tutoriais em vídeo
I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.
QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.
Connectwise will try to sell you, quosal, connectwise, labtech.
Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.
I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.