ConnectWise Manage

A PSA Tool Designed To Run Your As-a-Service Business

4,1 /5 (173 avaliações) Escreva uma avaliação!

Resumo do ConnectWise Manage

O que é o ConnectWise Manage?

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Resumo do ConnectWise Manage

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote. [email protected]


Recursos do ConnectWise Manage

Dispositivos
Porte da empresa
P M G
Mercados
Estados Unidos, Canadá, Reino Unido, Austrália, Alemanha
Idiomas
Inglês

Mídias

Stay on top of ticket aging, time-to-resolution history, and total billable hours
Create project plans from scratch or with project templates
Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies
Create pre-defined project checklists, move around tasks, and hold documents
Customize ticket views and arrange information in a way that suits you
ConnectWise Manage - Vídeo ConnectWise Manage - Vídeo Captura de tela do ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours Captura de tela do ConnectWise Manage: Create project plans from scratch or with project templates Captura de tela do ConnectWise Manage: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies Captura de tela do ConnectWise Manage: Create pre-defined project checklists, move around tasks, and hold documents Captura de tela do ConnectWise Manage: Customize ticket views and arrange information in a way that suits you

ConnectWise Manage - Avaliações

ConnectWise Manage - Avaliações

Classificação geral
4,1
/
5
Excelente
70

Muito bom
65

Regular
29

Ruim
4

Péssimo
5

Relação qualidade/preço
3,9
Recursos
4,1
Praticidade
3,6
Suporte ao cliente
3,9
78% dos usuários recomendam este app
Jared M.

CRM for the Best in the Biz!

With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry.

You've been with the rest, now get with the best.


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Avaliador Verificado

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


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Michael H.

ConnectWise is a horrible company and has mediocre products

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.


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Avaliador Verificado

MSPs need to know about Connectwise Manage

We have saved a lot of time and have increased logged tickets and time for clients.


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Yeprem A.

Complete solution but slow as molasses


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Jared M.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

CRM for the Best in the Biz!

Usado Diariamente durante Mais de dois anos
Avaliado em 29/10/2019
Fonte da avaliação: Capterra

With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry.

You've been with the rest, now get with the best.

Vantagens

ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool.

Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).

Desvantagens

Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years.

Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 10.0/10

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

Good Ticketing System for MSP and IT companies

Usado Diariamente durante Mais de um ano
Avaliado em 28/08/2019
Fonte da avaliação: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vantagens

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Desvantagens

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 7.0/10

Michael H.
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

ConnectWise is a horrible company and has mediocre products

Usado Diariamente durante Mais de dois anos
Avaliado em 15/05/2020
Fonte da avaliação: Capterra

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Vantagens

ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

Desvantagens

It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 11-50 funcionários
Traduzido para o Português
Traduzido para o Português

MSPs need to know about Connectwise Manage

Usado Diariamente durante 6 a 12 meses
Avaliado em 12/10/2020
Fonte da avaliação: GetApp

We have saved a lot of time and have increased logged tickets and time for clients.

Vantagens

Ikke the ability of Connectwise Manage to log tickets and that it allows my team to add pictures and documents for better tracking. I also like the mobile app so my team can add and update tickets on-site

Desvantagens

Leaning the new ticketing system as well as integrating with Automate was a bit of a challenge. ConnetWise support was able to assist us and get it setup.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Yeprem A.
Setor: Serviços e tecnologia da informação
Porte da empresa: 2-10 funcionários
Traduzido para o Português
Traduzido para o Português

Complete solution but slow as molasses

Usado Diariamente durante Mais de um ano
Avaliado em 12/02/2020
Fonte da avaliação: Capterra

Vantagens

Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well.

The mobile app is horrendous.

Desvantagens

Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow.
Gigabit internet connection at home and at the office, slow.
Brand new 8th gen CPU desktop with SSD. Slow.
Laptop. Slow.
It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Recomendação do usuário
8/10
Baseado em 173 usuários
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Preço do ConnectWise Manage

Preço do ConnectWise Manage

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote. [email protected]

Contact sales for a quote. [email protected]

Relação qualidade/preço
3,9/5
Baseado em 173 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do ConnectWise Manage

Recursos do ConnectWise Manage

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 173 usuários
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Categorias

Mais informações sobre ConnectWise Manage

Mais informações sobre ConnectWise Manage

Principais recursos do ConnectWise Manage

  • 300+ integrations
  • Access control
  • Accounting integration
  • Active Directory integration
  • Activity tracking
  • Audit trail
  • Auditing
  • Automatic notifications
  • Availability management
  • Billable hours tracking
  • Billing & invoicing
  • CRM integration
  • Chat
  • Configuration management
  • Customer support tracking
  • Customizable branding
  • Customizable reporting
  • Dashboard
  • Dashboards and Reporting
  • Data import / export
  • Data sync
  • Data visualization
  • Dispatch portal
  • Dispatching
  • Document storage
  • Email integration
  • Email management
  • Help desk management
  • History tracking
  • ITIL processes automation
  • Inventory management
  • Inventory tracking
  • Issue management
  • Issue tracking
  • Monitoring
  • Open API
  • Pipeline reporting
  • Prioritizing
  • Procurement
  • Professional services automation
  • Progress tracking
  • Project management
  • Project templates
  • Project timeline setting & management
  • Projections
  • ROI analytics
  • Receiving
  • Remote control
  • Remote monitoring
  • Reporting & statistics
  • Resource management
  • SLA management
  • SSL security
  • Sales forecasting
  • Service Support Management
  • Service boards
  • Service level management
  • Summary reports
  • Support ticket tracking
  • Sync to QuickBooks
  • Ticket status reporting
  • Ticketing system
  • Timesheets
  • Website integration
  • Workflow management

Vantagens

  • Billing & Invoicing: Use ConnectWise Manage's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise Manage to generate reports on whatever you want.

  • ITIL Processes Automation: Use ConnectWise Manage to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

  • Perguntas frequentes sobre o ConnectWise Manage

    Perguntas frequentes sobre o ConnectWise Manage

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.

    P: Que tipo de planos o ConnectWise Manage oferece?

    O ConnectWise Manage oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Contact sales for a quote. [email protected]

    P: Quais são os principais recursos do ConnectWise Manage?

    O ConnectWise Manage oferece os seguintes recursos:

    • 300+ integrations
    • Access control
    • Accounting integration
    • Active Directory integration
    • Activity tracking
    • Audit trail
    • Auditing
    • Automatic notifications
    • Availability management
    • Billable hours tracking
    • Billing & invoicing
    • CRM integration
    • Chat
    • Configuration management
    • Customer support tracking
    • Customizable branding
    • Customizable reporting
    • Dashboard
    • Dashboards and Reporting
    • Data import / export
    • Data sync
    • Data visualization
    • Dispatch portal
    • Dispatching
    • Document storage
    • Email integration
    • Email management
    • Help desk management
    • History tracking
    • ITIL processes automation
    • Inventory management
    • Inventory tracking
    • Issue management
    • Issue tracking
    • Monitoring
    • Open API
    • Pipeline reporting
    • Prioritizing
    • Procurement
    • Professional services automation
    • Progress tracking
    • Project management
    • Project templates
    • Project timeline setting & management
    • Projections
    • ROI analytics
    • Receiving
    • Remote control
    • Remote monitoring
    • Reporting & statistics
    • Resource management
    • SLA management
    • SSL security
    • Sales forecasting
    • Service Support Management
    • Service boards
    • Service level management
    • Summary reports
    • Support ticket tracking
    • Sync to QuickBooks
    • Ticket status reporting
    • Ticketing system
    • Timesheets
    • Website integration
    • Workflow management

    P: Quem costuma usar o ConnectWise Manage?

    Os clientes habituais do ConnectWise Manage são:

    Pequenas empresas, Grandes empresas, Empresas de médio porte

    P: Em que idioma o ConnectWise Manage está?

    O ConnectWise Manage está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ConnectWise Manage oferece?

    O ConnectWise Manage tem os seguintes planos de preços:

    Assinatura

    P: O ConnectWise Manage é compatível com disponíveis móveis?

    O ConnectWise Manage é compatível com os seguintes dispositivos:

    Android, iPhone

    P: O ConnectWise Manage se integra com quais outros aplicativos?

    O ConnectWise Manage se integra com os seguintes aplicativos:

    Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, Jira, Kaseya VSA, LogicMonitor, Net-Results

    P: Que nível de suporte o ConnectWise Manage oferece?

    O ConnectWise Manage oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone, FAQs, Fórum, Tutoriais em vídeo