ConnectWise Manage

A PSA Tool Designed To Run Your As-a-Service Business

4,1 /5 (181 avaliações) Escreva uma avaliação!

Resumo do ConnectWise Manage

O que é o ConnectWise Manage?

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Resumo do ConnectWise Manage

Preços

A partir de
N/A

Opções de preços

Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote. [email protected]


Recursos do ConnectWise Manage

Dispositivos
Porte da empresa
P M G
Mercados
Austrália, Canadá, Europa, Alemanha, Reino Unido, Estados Unidos
Idiomas
Inglês

Capturas de tela

Captura de tela do ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours
Captura de tela do ConnectWise Manage: Stay on top of ticket aging, time-to-resolution history, and total billable hours Captura de tela do ConnectWise Manage: Create project plans from scratch or with project templates Captura de tela do ConnectWise Manage: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies Captura de tela do ConnectWise Manage: Create pre-defined project checklists, move around tasks, and hold documents Captura de tela do ConnectWise Manage: Customize ticket views and arrange information in a way that suits you Captura de tela do ConnectWise Manage: Get full visibility on every client or company interaction Captura de tela do ConnectWise Manage: Manage multiple service portfolios from one sreen

ConnectWise Manage - Avaliações

ConnectWise Manage - Avaliações

Classificação geral
4,1
/
5
Excelente
69

Muito bom
72

Regular
30

Ruim
4

Péssimo
6

Relação qualidade/preço
3,9
Recursos
4,1
Praticidade
3,6
Suporte ao cliente
3,9
78% dos usuários recomendam este app
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


Traduzir com Google
Avaliador Verificado

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


Traduzir com Google
James D.

The Perfect MSP Management Software

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.


Traduzir com Google
Michael H.

ConnectWise is a horrible company and has mediocre products

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.


Traduzir com Google
Michelle D.

Good but needs work

It is fair it def needs work and live customer support over the phone.


Traduzir com Google
Michael W.
Traduzido para o Português

Long time ConnectWise user still loves ConnectWise

Avaliado em 29/06/2016
Fonte da avaliação: GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Vantagens

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Desvantagens

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Avaliador Verificado
Setor: Serviços e tecnologia da informação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Good Ticketing System for MSP and IT companies

Usado Diariamente durante Mais de um ano
Avaliado em 28/08/2019
Fonte da avaliação: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vantagens

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Desvantagens

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Detalhamento da qualificação

Praticidade

Probabilidade de recomendação: 7.0/10

James D.
Setor: Publicidade e marketing
Porte da empresa: 2-10 funcionários
Traduzido para o Português

The Perfect MSP Management Software

Usado Diariamente durante 6 a 12 meses
Avaliado em 28/05/2020
Fonte da avaliação: SoftwareAdvice

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Vantagens

Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Desvantagens

I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 10.0/10

Michael H.
Setor: Serviços e tecnologia da informação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

ConnectWise is a horrible company and has mediocre products

Usado Diariamente durante Mais de dois anos
Avaliado em 15/05/2020
Fonte da avaliação: Capterra

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Vantagens

ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

Desvantagens

It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 0.0/10

Michelle D.
Setor: Serviços e tecnologia da informação
Porte da empresa: 13-50 funcionários
Traduzido para o Português

Good but needs work

Usado Diariamente durante Mais de dois anos
Avaliado em 06/05/2020
Fonte da avaliação: Capterra

It is fair it def needs work and live customer support over the phone.

Vantagens

Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.

Desvantagens

Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent

Detalhamento da qualificação

Relação qualidade/preço
Praticidade
Suporte ao cliente

Probabilidade de recomendação: 7.0/10

Recomendação do usuário
8/10
Baseado em 181 usuários
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Preço do ConnectWise Manage

Preço do ConnectWise Manage

A partir de
N/A
Teste Grátis
Assinatura
Relação qualidade/preço

Contact sales for a quote. [email protected]

Contact sales for a quote. [email protected]

Relação qualidade/preço
3,9/5
Baseado em 181 usuários
Compare as alternativas por relação qualidade/preço
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Recursos do ConnectWise Manage

Recursos do ConnectWise Manage

API
Acompanhamento de atividades
Armazenamento de documentos
Auditoria
Cobrança e faturamento
Criação de relatórios personalizável
Dados em tempo real
Gerenciamento de documentos
Gestão de conformidade
Gestão de estoques
Gestão do fluxo de trabalho
Importação/exportação de dados
Integração de terceiros
Monitoramento
Notificações automáticas
Painel de atividades
Rastreamento de estoque
Registro de auditoria
Relatórios e estatística
Relatórios em tempo real
Recursos
4,1/5
Baseado em 181 usuários
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Categorias

Vídeos e Tutoriais

Vídeos e Tutoriais

Mais informações sobre ConnectWise Manage

Mais informações sobre ConnectWise Manage

Principais recursos do ConnectWise Manage

  • 300+ integrations
  • Access control
  • Accounting integration
  • Active Directory integration
  • Activity tracking
  • Audit trail
  • Auditing
  • Automatic notifications
  • Availability management
  • Billable hours tracking
  • Billing & invoicing
  • CRM integration
  • Chat
  • Configuration management
  • Customer support tracking
  • Customizable branding
  • Customizable reporting
  • Dashboard
  • Dashboards and Reporting
  • Data import / export
  • Data sync
  • Data visualization
  • Dispatch portal
  • Dispatching
  • Document storage
  • Email integration
  • Email management
  • Help desk management
  • History tracking
  • ITIL processes automation
  • Inventory management
  • Inventory tracking
  • Issue management
  • Issue tracking
  • Monitoring
  • Open API
  • Pipeline reporting
  • Prioritizing
  • Procurement
  • Professional services automation
  • Progress tracking
  • Project management
  • Project templates
  • Project timeline setting & management
  • Projections
  • ROI analytics
  • Receiving
  • Remote control
  • Remote monitoring
  • Reporting & statistics
  • Resource management
  • SLA management
  • SSL security
  • Sales forecasting
  • Service Support Management
  • Service boards
  • Service level management
  • Summary reports
  • Support ticket tracking
  • Sync to QuickBooks
  • Ticket status reporting
  • Ticketing system
  • Timesheets
  • Website integration
  • Workflow management

Vantagens

  • Billing & Invoicing: Use ConnectWise Manage's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise Manage to generate reports on whatever you want.

  • ITIL Processes Automation: Use ConnectWise Manage to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

  • Análise do GetApp

    Análise do GetApp

    Technology has quickly become one of the fastest-growing sectors worldwide, and the newest entrants into this thriving industry need smarter business management and process automation platforms in order to flourish. ConnectWise is a web-based solution that streamlines the way technology solution providers, cloud service providers, software developers, professional services firms, security, telecom businesses, and others manage IT.

    Developed as a complete business management and process automation platform for organizations in the technology industry, ConnectWise gives its users tools for gaining a clearer picture of where their profits are impacted and where they might be missing opportunities.

    Using customizable dashboards and reporting tools, ConnectWise users can get detailed insights into their most critical KPIs. Top ConnectWise features include tservices, ticketing, projects, billing, sales, marketing, as well as customizable reporting and dashboards.

    ConnectWise

    O que é o ConnectWise Manage?

    ConnectWise was created specifically for companies that sell, service, and support technology. ConnectWise is a Business Management Platform that unifies systems into a productive flow of information and communication.

    Services, Ticketing, Projects, Billing, Sales, Marketing and Reporting are combined into a single platform providing one centralized location for data, along with a 360-degree view of your organization and client base. And repetitive tasks are eliminated by workflow automation.

    ConnectWise is much more than software, it’s a support system for your business. Our world-class internal support team is available to solve issues anytime, anywhere. Plus, you’re invited to plug into forums, workshops, and the experience of over 100,000 users in our ConnectWise community.

    ConnectWise CRM

    Principais recursos do ConnectWise Manage

    CRM

    ConnectWise had developed a CRM solution that works to keep all customer data and sales information stored securely in one location. This makes it easier for technology firms to manage their sales pipelines and keep their sales funnels full at all times.

    Visit your ConnectWise dashboard to take a look at how you’re performing based on a set of pre-defined metrics. ConnectWise’s CRM allows you to easily see where you stand at any given time.

    Help Desk Management

    ConnectWise’s help desk management solution utilizes a proprietary ticketing system to enable organizations to provide the best support possible to their customers and clients.

    When you use ConnectWise’s help desk management solution, you’re able to centralize all customer conversations in one platform. Communication can then be automated using workflow rules, with pre-determined responses being sent out to let clients know when their tickets have been received or resolved.

    Billing & Invoicing

    Technology businesses need advanced billing software, and this is an area where ConnectWise really delivers. ConnectWise’s billing and invoicing software keeps financial data accessible to business users, with smart contract management, automated invoicing, and flexible billing options. Whether you’re billing by time and materials, agreements, projects, products or even by user, ConnectWise is designed to make the process accurate, easy and efficient.

    Once you start using ConnectWise for billing and invoicing, automation simplifies the entire process. Complete service histories are tracked and invoices are automatically distributed at the appropriate time, which decreases the workload for business managers and ensures that billing is handled in a professional manner.

    Cloud Services

    As applications move to the cloud, technology businesses need to stay on top of their clients need for support and consultation. ConnectWise allows you to remain a trusted advisor for your clients. You can effectively manage, monitor and bill for cloud services like Microsoft Office 365, stay profitable, and capitalize on the new opportunities that the Cloud is bringing to the technology industry.

    Business Suite

    ConnectWise® has a unified collection of solutions that streamlines your business operations from end-to-end. These leading solutions complement each other and allow you to sell, implement, and provide services to customers more efficiently.

    Using solutions like ConnectWise Automate for remote monitoring and management, ConnectWise Control for remote control and ConnectWise Sell for quote and proposal automation, in conjunction with ConnectWise Manage’s innovative products like ConnectWise Campaign and ConnectWise Unite, gets you to a deeper level of business management. ConnectWise is powered by a unified support and services experience, so you can achieve your business goals faster.

    Integrações do ConnectWise Manage

    Functioning as the central hub for a business’ needs, ConnectWise is customizable and scalable. The platform features an incredible 300+ integrations with popular business solutions, including accounting, CRM, and managed technologies. ConnectWise also gives its users multiple options for backup and disaster recovery solutions, cloud services, and document management platforms to integrate with.

    Preço do ConnectWise Manage

    ConnectWise works on a subscription pricing model. Technology businesses are encouraged to contact ConnectWise directly for specific pricing information.

    Resumo do ConnectWise Manage

    • A business management platform that unifies systems into a productive flow of information and communication
    • Created specifically for technology companies that sell, service or support technology
    • Combines services, projects, billing, sales, marketing and reporting into a single platform
    • Take advantage of forums, workshops, and an engaged community of technology professionals
    • Workflow rules cover all areas of business management

    Perguntas frequentes sobre o ConnectWise Manage

    Perguntas frequentes sobre o ConnectWise Manage

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.

    P: Que tipo de planos o ConnectWise Manage oferece?

    O ConnectWise Manage oferece os seguintes planos de pagamento:

    Modelo de preços: Assinatura

    Teste Grátis: Não disponível

    Contact sales for a quote. [email protected]

    P: Quais são os principais recursos do ConnectWise Manage?

    O ConnectWise Manage oferece os seguintes recursos:

    • 300+ integrations
    • Access control
    • Accounting integration
    • Active Directory integration
    • Activity tracking
    • Audit trail
    • Auditing
    • Automatic notifications
    • Availability management
    • Billable hours tracking
    • Billing & invoicing
    • CRM integration
    • Chat
    • Configuration management
    • Customer support tracking
    • Customizable branding
    • Customizable reporting
    • Dashboard
    • Dashboards and Reporting
    • Data import / export
    • Data sync
    • Data visualization
    • Dispatch portal
    • Dispatching
    • Document storage
    • Email integration
    • Email management
    • Help desk management
    • History tracking
    • ITIL processes automation
    • Inventory management
    • Inventory tracking
    • Issue management
    • Issue tracking
    • Monitoring
    • Open API
    • Pipeline reporting
    • Prioritizing
    • Procurement
    • Professional services automation
    • Progress tracking
    • Project management
    • Project templates
    • Project timeline setting & management
    • Projections
    • ROI analytics
    • Receiving
    • Remote control
    • Remote monitoring
    • Reporting & statistics
    • Resource management
    • SLA management
    • SSL security
    • Sales forecasting
    • Service Support Management
    • Service boards
    • Service level management
    • Summary reports
    • Support ticket tracking
    • Sync to QuickBooks
    • Ticket status reporting
    • Ticketing system
    • Timesheets
    • Website integration
    • Workflow management

    P: Quem costuma usar o ConnectWise Manage?

    Os clientes habituais do ConnectWise Manage são:

    Grandes empresas, Empresas de médio porte, Pequenas empresas

    P: Em que idioma o ConnectWise Manage está?

    O ConnectWise Manage está nos seguintes idiomas:

    Inglês

    P: Que tipo de planos o ConnectWise Manage oferece?

    O ConnectWise Manage tem os seguintes planos de preços:

    Assinatura

    P: O ConnectWise Manage é compatível com disponíveis móveis?

    O ConnectWise Manage é compatível com os seguintes dispositivos:

    Android, iPhone

    P: O ConnectWise Manage se integra com quais outros aplicativos?

    O ConnectWise Manage se integra com os seguintes aplicativos:

    AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, JIRA, Kaseya VSA, LogicMonitor

    P: Que nível de suporte o ConnectWise Manage oferece?

    O ConnectWise Manage oferece as seguintes opções de suporte:

    Base de conhecimento, Suporte online, Suporte por telefone, FAQs, Fórum, Tutoriais em vídeo