Sobre o ConnectWise Manage

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Principais benefícios do ConnectWise Manage

  • Billing & Invoicing: Use ConnectWise Manage's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise Manage to generate reports on whatever you want.

  • ITIL Processes Automation: Use ConnectWise Manage to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

  • Dispositivos

    Porte da empresa

    P M G

    Mercados

    Austrália, Canadá, Alemanha, Reino Unido, Estados Unidos

    Idiomas

    inglês

    Imagens

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    Captura de tela do ConnectWise Manage: Captura de tela do ConnectWise Manage: Captura de tela do ConnectWise Manage: Captura de tela do ConnectWise Manage: Captura de tela do ConnectWise Manage:

    Recursos

    Total de recursos do ConnectWise Manage: 142

    • API
    • Acompanhamento de atividades
    • Agendamento
    • Agendamento de manutenção
    • Agendamento de trabalhos
    • Alertas por e-mail
    • Alertas/notificações
    • Alertas/transferência
    • Alocação e planejamento de recursos
    • Análise de dados em tempo real
    • Análise de dados/Rastreamento do ROI
    • Análise de lucratividade
    • Análise de tendências de vendas
    • Análise financeira
    • Armazenamento de dados seguros
    • Armazenamento de documentos
    • Arrastar e soltar
    • Atualização em tempo real
    • Auditoria de problemas
    • Backup automático
    • Backup e recuperação
    • Banco de dados de contatos
    • Banco de dados do cliente
    • Bate-papo ao vivo
    • Bate-papo em tempo real
    • Bate-papo/Mensagens instantâneas
    • CRM
    • Catálogo de serviço
    • Cobrança e faturamento
    • Compras e recebimento
    • Contabilidade
    • Contas de clientes
    • Controle de despesas
    • Controle de horas e despesas
    • Controle de marcos
    • Controle do processo de aprovação
    • Controle do tempo do projeto
    • Controle e acesso remoto
    • Controles/permissões de acesso
    • Criação de painel
    • Dados em tempo real
    • ERP
    • Ferramentas de colaboração
    • Ferramentas de planejamento
    • Fluxo de trabalho configurável
    • Geração de relatórios de atendimento
    • Gerenciamento de armazenamento de dados
    • Gerenciamento de configuração
    • Gerenciamento de contatos
    • Gerenciamento de correções
    • Gerenciamento de documentos
    • Gerenciamento de e-mails
    • Gerenciamento de faturas
    • Gerenciamento de tickets de suporte
    • Gestão da base de conhecimento
    • Gestão da disponibilidade
    • Gestão de aquisições
    • Gestão de armazéns
    • Gestão de ativos de TI
    • Gestão de auditorias
    • Gestão de call centers
    • Gestão de capacidades
    • Gestão de clientes
    • Gestão de contratos e licenças
    • Gestão de dados do produto
    • Gestão de devoluções
    • Gestão de edição
    • Gestão de estoques
    • Gestão de estoques
    • Gestão de expedição
    • Gestão de help desk
    • Gestão de impostos de vendas
    • Gestão de incidentes
    • Gestão de licenças
    • Gestão de mudanças
    • Gestão de oportunidades
    • Gestão de pedidos de trabalho
    • Gestão de prazos
    • Gestão de problemas
    • Gestão de projetos
    • Gestão de recursos
    • Gestão de recursos
    • Gestão de tarefas
    • Gestão de tíquetes
    • Gestão do SLA (acordo do nível de serviço)
    • Gestão do calendário
    • Gestão do conhecimento
    • Gestão do fluxo de trabalho
    • Gestão do quadro de horários
    • Gestão financeira
    • Imagem de marca personalizável
    • Importação/exportação de dados
    • Indicadores de desempenho
    • Integração da contabilidade
    • Integração de QuickBooks
    • Integração de site
    • Integração do Active Directory
    • Integrações de terceiros
    • Leitura de código de barras/tíquetes
    • Login seguro
    • Logon único
    • Modelos de projetos
    • Monitoramento
    • Monitoramento do progresso
    • Monitoramento remoto e gestão
    • Notificações em tempo real
    • Orçamentos/estimativas
    • Painel
    • Painel de atividades
    • Permissões por função
    • Portal de autoatendimento
    • Portal do cliente
    • Previsão de vendas
    • Priorização
    • Projeções
    • Rastreamento de ativos de TI
    • Rastreamento de edição
    • Rastreamento de estoque
    • Rastreamento de eventos
    • Rastreamento de interações
    • Rastreamento de interações
    • Rastreamento de itens faturáveis
    • Rastreamento de recursos
    • Rastreamento de tíquetes de suporte
    • Rastreamento de vagas e licenças
    • Reconhecimento de receita
    • Registro de auditoria
    • Relatório de historiais
    • Relatórios de resumos
    • Relatórios de vendas
    • Relatórios do pipeline
    • Relatórios e análise de dados
    • Relatórios e estatística
    • Relatórios em tempo real
    • Relatórios personalizáveis
    • Roteamento automático
    • Seguimento de status
    • Segurança de SSL
    • Sincronização de dados
    • Supervisão de rede
    • Visualização de dados
    • Widgets

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    Avaliações

    Classificação geral

    4,1 /5
    (185)
    Relação qualidade/preço
    3,9/5
    Recursos
    4,2/5
    Praticidade
    3,6/5
    Suporte ao cliente
    3,9/5

    Já tem o ConnectWise Manage?

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    Exibindo 5 avaliações de 185
    Michael W.
    Classificação geral
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente

    Long time ConnectWise user still loves ConnectWise

    Avaliado em 29/06/2016

    I did 3 years of research before deciding on a PSA. I had a very small company at the time (1...

    I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

    QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

    Connectwise will try to sell you, quosal, connectwise, labtech.

    Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

    I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

    Vantagens

    Mobile iPhone app is A W E S O M E !!!
    Your clients can use the customer portal
    Constant Updates
    Feature request bidding system.
    24 hour support
    online training videos
    Application blueprints, telling you which modules interact with other modules.
    Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
    QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
    Mark invoices as paid in QuickBooks and sync to ConnectWise.
    They are the biggest, so they integrate with everybody.
    Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

    Desvantagens

    It can be overwhelming for small companies
    The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
    If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
    Each user needs their own account.
    don't buy the on-premise edition, you won't be able to keep up with the updates.
    They update so frequently I have to update my QuoteWerks frequently,

    Avaliador Verificado
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Praticidade
    • Probabilidade de recomendação 7.0 /10

    Good Ticketing System for MSP and IT companies

    Avaliado em 28/08/2019

    I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller...

    I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

    Vantagens

    There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

    Desvantagens

    One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

    Drew H.
    Classificação geral
    • Setor: Segurança de rede e informática
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 9.0 /10

    In a world of okay tools, Manage is the best

    Avaliado em 06/04/2021

    Vantagens

    As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

    Desvantagens

    ConnectWise support and account management leaves a lot to be desired, though there recently have been noticeable improvements and if they continue on this path they'll be a world class company once again. Manage really lacks at: CRM/Sales and a few other items. Dashboards require a third party add-on. It's base functionality is decent but everything else is a pay for me option.

    James V.
    Classificação geral
    • Setor: Rede de computadores
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 0.0 /10

    OVeral shocking experience

    Avaliado em 01/11/2019

    We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted...

    We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
    We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

    Vantagens

    The end of the ady when i can log out of Connectwise.
    The Contract part and some automation is good.

    Desvantagens

    Practically everything else:
    Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
    Then there is the general support - lacking to say the least.
    Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
    Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
    Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
    I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

    Paul F.
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 7.0 /10

    Connectwise gets the job done but could use a facelift

    Avaliado em 19/03/2021

    Overall it is a good platform and ecosystem. They have acquired many other platforms and services...

    Overall it is a good platform and ecosystem. They have acquired many other platforms and services over the years. Being a market leader would just like to see more out of CW.

    Vantagens

    At the end of the day CW manage does what we need it to do. It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason. Tight integration with their RMM automate is a big plus as well.

    Desvantagens

    To me being a long time user I woudl like to see greater progress with updates and improving the user interface. CW from 10 years ago doesn't look much different than CW of today. While features trump usability at some point it starts to weigh you down. Especially when comparing to other platforms that seem to be up to speed with the modern age.

    Exibindo 5 avaliações de 185 Leia todas as avaliações

    Perguntas frequentes sobre o ConnectWise Manage

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.

    O ConnectWise Manage oferece os seguintes planos de pagamento:

    • A partir de:
    • Modelo de preços: Assinatura
    • Teste Grátis: Não disponível

    Contact sales for a quote. [email protected]

    Não temos informações sobre os recursos do ConnectWise Manage.

    Os clientes habituais do ConnectWise Manage são:

    Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

    O ConnectWise Manage está nos seguintes idiomas:

    inglês

    O ConnectWise Manage é compatível com os seguintes dispositivos:

    Android (celular), iPhone (celular), iPad (tablet)

    O ConnectWise Manage se integra com os seguintes aplicativos:

    Acronis Cyber Backup Cloud, Auvik, Bedrock Data, ConnectWise Automate, ConnectWise Control, ConnectWise Fortify, ConnectWise Sell, Constant Contact, Dynamics 365 Business Central, Google Calendar, Jira, Kaseya VSA, LogicMonitor, MSP360 Backup, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Outlook, NinjaRMM, OpsGenie, QuickBooks Online Advanced, Quickbooks Online, Sage 50cloud, Salesforce Sales Cloud, SecureAnywhere, The Email Laundry, Xero, Zapier

    O ConnectWise Manage oferece as seguintes opções de suporte:

    Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, 24 horas por dia (representante ao vivo), Bate-papo

    Categorias relacionadas

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