Sobre o ConnectWise PSA

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Preços a partir de:

Sem informação do fornecedor

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao ConnectWise PSA

Principais benefícios do ConnectWise PSA

  • Billing & Invoicing: Use ConnectWise Manage's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise Manage to generate reports on whatever you want.

  • ITIL Processes Automation: Use ConnectWise Manage to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.
  • Consumidores típicos

    • Autônomos
    • Pequenas empresas (2-50)
    • Médias empresas (51-500)
    • Grandes empresas (500 ou mais)

    Implantação

    • Baseado na nuvem
    • Instalação local

    Mercados

    Austrália, Canadá, Alemanha, Reino Unido, Irlanda , Nova Zelândia, Estados Unidos

    Idiomas

    inglês

    Preços a partir de:

    Sem informação do fornecedor

    • Versão gratuita
    • Teste Grátis
    • Assinatura

    5 principais alternativas ao ConnectWise PSA

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    Recursos

    Total de recursos do ConnectWise PSA: 91

    • API
    • Acompanhamento de atividades
    • Agendamento
    • Agendamento de manutenção
    • Alertas/notificações
    • Alertas/transferência
    • Alocação e planejamento de recursos
    • Análise de dados em tempo real
    • Armazenamento de documentos
    • Arrastar e soltar
    • Atualização em tempo real
    • Auditoria de problemas
    • Backup automático
    • Backup e recuperação
    • Banco de dados do cliente
    • Bate-papo ao vivo
    • Bate-papo em tempo real
    • Bate-papo/Mensagens instantâneas
    • CRM
    • Catálogo de serviço
    • Controle de despesas
    • Controle do processo de aprovação
    • Controle do tempo do projeto
    • Controle e acesso remoto
    • Controles/permissões de acesso
    • Criação de painel
    • Dados em tempo real
    • Ferramentas de colaboração
    • Fluxo de trabalho configurável
    • Gerenciamento de configuração
    • Gerenciamento de correções
    • Gerenciamento de documentos
    • Gerenciamento de e-mails
    • Gerenciamento de faturas
    • Gerenciamento de tickets de suporte
    • Gestão da base de conhecimento
    • Gestão da disponibilidade
    • Gestão de ativos de TI
    • Gestão de auditorias
    • Gestão de call centers
    • Gestão de capacidades
    • Gestão de contratos e licenças
    • Gestão de edição
    • Gestão de estoques
    • Gestão de help desk
    • Gestão de licenças
    • Gestão de mudanças
    • Gestão de problemas
    • Gestão de recursos
    • Gestão de tarefas
    • Gestão de tíquetes
    • Gestão do SLA (acordo do nível de serviço)
    • Gestão do ciclo de vida de recursos
    • Gestão do conhecimento
    • Gestão do fluxo de trabalho
    • Gestão do quadro de horários
    • Imagem de marca personalizável
    • Importação/exportação de dados
    • Indicadores de desempenho
    • Integração do Active Directory
    • Integrações de terceiros
    • Logon único
    • Modelos de projetos
    • Monitoramento
    • Monitoramento do progresso
    • Monitoramento remoto e gestão
    • Notificações em tempo real
    • Orçamentos/estimativas
    • Painel
    • Painel de atividades
    • Permissões por função
    • Portal de autoatendimento
    • Portal do cliente
    • Priorização
    • Projeções
    • Rastreamento de ativos de TI
    • Rastreamento de interações
    • Rastreamento de itens faturáveis
    • Rastreamento de recursos
    • Rastreamento de tíquetes de suporte
    • Registro de auditoria
    • Relatórios de TI
    • Relatórios de resumos
    • Relatórios e análise de dados
    • Relatórios e estatística
    • Relatórios em tempo real
    • Relatórios personalizáveis
    • Roteamento automático
    • Seguimento de status
    • Segurança de SSL
    • Visualização de dados

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    Avaliações

    Classificação geral

    4,1 /5
    (210)
    Relação qualidade/preço
    3,8/5
    Recursos
    4,1/5
    Praticidade
    3,7/5
    Suporte ao cliente
    3,8/5

    Já tem o ConnectWise PSA?

    Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

    Exibindo 5 avaliações de 210
    Michael
    Classificação geral
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente

    Long time ConnectWise user still loves ConnectWise

    Avaliado em 29/06/2016

    I did 3 years of research before deciding on a PSA. I had a very small company at the time (1...

    I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

    QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

    Connectwise will try to sell you, quosal, connectwise, labtech.

    Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

    I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

    Vantagens

    Mobile iPhone app is A W E S O M E !!!
    Your clients can use the customer portal
    Constant Updates
    Feature request bidding system.
    24 hour support
    online training videos
    Application blueprints, telling you which modules interact with other modules.
    Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
    QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
    Mark invoices as paid in QuickBooks and sync to ConnectWise.
    They are the biggest, so they integrate with everybody.
    Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

    Desvantagens

    It can be overwhelming for small companies
    The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
    If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
    Each user needs their own account.
    don't buy the on-premise edition, you won't be able to keep up with the updates.
    They update so frequently I have to update my QuoteWerks frequently,

    Warren
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 8.0 /10

    A great solution to combine all the needs of an MSP

    Avaliado em 16/05/2022

    We signed up with Manage over 12 years ago and have never looked back. It is constantly being...

    We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.

    Vantagens

    We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.

    Desvantagens

    Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.

    Carl
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 11-50 funcionários
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 8.0 /10

    Connectwise PSA provides complete automation

    Avaliado em 18/11/2022

    Vantagens

    Comprehensive and easy to use once it is configured.

    Desvantagens

    While it is extremely powerful it does take a fair amount of time to set up and configure.

    Alternativas consideradas

    Syncro e NinjaOne

    Razões para escolher o ConnectWise PSA

    Autotask is good but didnt have the tools and automation we needed to take us to the next level.

    Software anterior

    Autotask PSA
    Charlie
    Classificação geral
    • Setor: Rede de computadores
    • Porte da empresa: 2-10 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 4.0 /10

    Manage hosted version is so slow it will cost you most in terms of time

    Avaliado em 30/12/2020

    Toma Bravio and Connectwise do not care about their clients AT ALL! Connectwise will teach you new...

    Toma Bravio and Connectwise do not care about their clients AT ALL! Connectwise will teach you new levels of frustration as you try to get it to do what you want or just to operate at an acceptable speed. Before purchasing this product I really wish I had fully demo'd everything else. Try dealing with their support. Call current clients using it. Research before buying! After Toma Bravo bought this company things got really bad. They used to make regular progress to features and functionality. Since the TB buyout they just buy other companies that fix some aspect of Manage (like buying IT Boost for documentation in lieu of their "knowledge base"). Third party integrators that don't play ball with Manage's team have their products harmed. Like when Manage wanted to get users to use their payment portal, they broke the viewability all custom invoices from the ConnectBooster payment portal for several months. Shop around!

    Vantagens

    Manage integrates with almost everything that MSPs use. It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want. It has a lot of partially developed features that can still be made use of. It has a detailed report writer capable of making any report you can figure out how to make.

    Desvantagens

    Connectwise Manage is super slow! (Can't stress this enough!) It will cost you a fortune in lost tech's time as they want to enter things end of week/day because it is so frustratingly slow. A fast click in this software is like 3-5 sec. Slow clicks will be 10-30 seconds. "Normal" clicks by the company's definition will cost between 3-8 sec before support will recognize there is an issue. Second detractor, most of the features are just introductions to the functionality designed to get you to buy another system. For example, it has a quoting engine that you can't modify the quote template at all (like to add disclaimer text or a logo or instructions or anything) because they have another costly program called Sell. Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is prohibitive to use for most shops). Knowledge base lol lol lol. Demo it first!! If you use multiple computers regularly then every time you log into a different system it kicks out your other session. The report writer takes a full minute or two to open and you will need a masters degree in that interface to make it do what you want. Regarding support, expect to be on chat for 10-60 min to get a response from a tech, depending on the issue. If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin. Once you start integrating software into it, it becomes super expensive to switch.

    Jason
    Classificação geral
    • Setor: Serviços e tecnologia da informação
    • Porte da empresa: 51-200 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 7.0 /10

    Connectwise Manage review

    Avaliado em 21/10/2022

    It is our PSA for the entire support team and in general most of our users are happy with ut

    It is our PSA for the entire support team and in general most of our users are happy with ut

    Vantagens

    The scope of features and works it covers. As an MSP it supports us quite well

    Desvantagens

    The CRM function and lack of proper Marketing capabilities

    Exibindo 5 avaliações de 210 Leia todas as avaliações

    Perguntas frequentes sobre o ConnectWise PSA

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise PSA.

    O ConnectWise PSA oferece os seguintes planos de pagamento:

    • A partir de:
    • Modelo de preços: Assinatura
    • Avaliação gratuita: Não disponível

    Contact sales for a quote. [email protected]

    Os clientes habituais do ConnectWise PSA são:

    Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    O ConnectWise PSA está nos seguintes idiomas:

    inglês

    O ConnectWise PSA é compatível com os seguintes dispositivos:

    Android (celular), iPhone (celular), iPad (tablet)

    O ConnectWise PSA se integra com os seguintes aplicativos:

    Acronis Cyber Backup, Auvik, Bedrock Data, ConnectWise Automate, ConnectWise CPQ, ConnectWise Control, ConnectWise Cybersecurity Management, Constant Contact, Dynamics 365 Business Central, Google Calendar, Jira, Kaseya VSA, LogicMonitor, MSP360 Managed Backup, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Outlook, NinjaOne, OpsGenie, QuickBooks Online Advanced, Quickbooks Online, Sage 50cloud Accounting, Salesforce Sales Cloud, The Email Laundry, Webroot Business Endpoint Protection, Xero, Zapier

    O ConnectWise PSA oferece as seguintes opções de suporte:

    Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

    Categorias relacionadas

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