Sobre o ConnectWise Manage

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.

Preços a partir de:

N/D

  • Versão gratuita
  • Teste Grátis
  • Assinatura

5 principais alternativas ao ConnectWise Manage

Principais benefícios do ConnectWise Manage

  • Billing & Invoicing: Use ConnectWise Manage's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise Manage to generate reports on whatever you want.

  • ITIL Processes Automation: Use ConnectWise Manage to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

  • Dispositivos

    Porte da empresa

    P M G

    Mercados

    Austrália, Canadá, Alemanha, Reino Unido, Irlanda, Nova Zelândia, Estados Unidos

    Idiomas

    inglês

    Preços a partir de:

    N/D

    • Versão gratuita
    • Teste Grátis
    • Assinatura

    5 principais alternativas ao ConnectWise Manage

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    Recursos

    Total de recursos do ConnectWise Manage: 95

    • API
    • Acompanhamento de atividades
    • Agendamento
    • Agendamento de manutenção
    • Alertas/notificações
    • Alertas/transferência
    • Alocação e planejamento de recursos
    • Análise de dados em tempo real
    • Armazenamento de documentos
    • Arrastar e soltar
    • Atualização em tempo real
    • Auditoria de problemas
    • Backup automático
    • Backup e recuperação
    • Banco de dados do cliente
    • Bate-papo ao vivo
    • Bate-papo em tempo real
    • Bate-papo/Mensagens instantâneas
    • CRM
    • Catálogo de serviço
    • Cobrança e faturamento
    • Controle de despesas
    • Controle de horas e despesas
    • Controle do processo de aprovação
    • Controle do tempo do projeto
    • Controle e acesso remoto
    • Controles/permissões de acesso
    • Criação de painel
    • Dados em tempo real
    • Ferramentas de colaboração
    • Fluxo de trabalho configurável
    • Gerenciamento de configuração
    • Gerenciamento de correções
    • Gerenciamento de documentos
    • Gerenciamento de e-mails
    • Gerenciamento de faturas
    • Gerenciamento de tickets de suporte
    • Gestão da base de conhecimento
    • Gestão da disponibilidade
    • Gestão de ativos de TI
    • Gestão de auditorias
    • Gestão de call centers
    • Gestão de capacidades
    • Gestão de contratos e licenças
    • Gestão de edição
    • Gestão de estoques
    • Gestão de help desk
    • Gestão de incidentes
    • Gestão de licenças
    • Gestão de mudanças
    • Gestão de problemas
    • Gestão de projetos
    • Gestão de recursos
    • Gestão de tarefas
    • Gestão de tíquetes
    • Gestão do SLA (acordo do nível de serviço)
    • Gestão do ciclo de vida do recurso
    • Gestão do conhecimento
    • Gestão do fluxo de trabalho
    • Gestão do quadro de horários
    • Imagem de marca personalizável
    • Importação/exportação de dados
    • Indicadores de desempenho
    • Integração do Active Directory
    • Integrações de terceiros
    • Logon único
    • Modelos de projetos
    • Monitoramento
    • Monitoramento do progresso
    • Monitoramento remoto e gestão
    • Notificações em tempo real
    • Orçamentos/estimativas
    • Painel
    • Painel de atividades
    • Permissões por função
    • Portal de autoatendimento
    • Portal do cliente
    • Priorização
    • Projeções
    • Rastreamento de ativos de TI
    • Rastreamento de interações
    • Rastreamento de itens faturáveis
    • Rastreamento de recursos
    • Rastreamento de tíquetes de suporte
    • Registro de auditoria
    • Relatórios de resumos
    • Relatórios e análise de dados
    • Relatórios e estatística
    • Relatórios em tempo real
    • Relatórios personalizáveis
    • Roteamento automático
    • Seguimento de status
    • Segurança de SSL
    • Supervisão de rede
    • Visualização de dados

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    Avaliações

    Classificação geral

    4,1 /5
    (193)
    Relação qualidade/preço
    3,9/5
    Recursos
    4,1/5
    Praticidade
    3,6/5
    Suporte ao cliente
    3,8/5

    Já tem o ConnectWise Manage?

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    Exibindo 5 avaliações de 193
    Jared M.
    Classificação geral
    • Industry: Serviços e tecnologia da informação
    • Company size: 11-50 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Praticidade
    • Probabilidade de recomendação 10.0 /10

    CRM for the Best in the Biz!

    Avaliado em 29/10/2019

    With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local...

    With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry.

    You've been with the rest, now get with the best.

    Vantagens

    ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool.

    Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).

    Desvantagens

    Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years.

    Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.

    Alternativas consideradas

    Tigerpaw Software e Autotask PSA
    Glenn M.
    Classificação geral
    • Industry: Atacadistas
    • Company size: 501-1.000 funcionários
    • Usado Diariamente durante 1 a 5 meses
    • Fonte da avaliação

    Classificação geral

    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 8.0 /10

    Good Product, Deployment Can Take Some Work

    Avaliado em 20/10/2021

    We used a consultant to help us get going, which was a godsend. If you're looking at this product,...

    We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation. Also the chat support through ConnectWise is very good, so if you have questions that's the first place I would turn after looking through the University and forums.

    Vantagens

    Our company came onboard with Manage and Automate at the same time, so once we had the integration between them set up it made service tickets very easy to work. It's very customizable for however your business operates with support for the whole service lifecycle, from sales and quoting new customers all the way through to invoicing. We use it for an internal IT solution so that part isn't as important for us, but good to know it's there. Also the ConnectWise University has a lot of good material to help get you going, with training in nearly every aspect of the system.

    Desvantagens

    There are so many things to set up in the beginning, depending on the complexity of your business it could take months before you're ready to go live. Also, because it's meant for MSPs there are a lot of things like on the financial side that we don't need for internal IT.

    Alternativas consideradas

    Auvik, Atera e NinjaOne

    Software anterior

    Freshdesk

    Razões para mudar para o ConnectWise Manage

    Tight integration with other ConnectWise products.
    Michael H.
    Classificação geral
    • Industry: Serviços e tecnologia da informação
    • Company size: 11-50 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 0.0 /10

    ConnectWise is a horrible company and has mediocre products

    Avaliado em 15/05/2020

    Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went...

    Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

    Vantagens

    ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

    Desvantagens

    It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
    If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
    ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

    Alternativas consideradas

    Accelo, Autotask PSA e Naverisk

    Razões para escolher o ConnectWise Manage

    In an attempt to improve automation.

    Razões para mudar para o ConnectWise Manage

    Believing the lies of the sales team.
    Nicholas N.
    Classificação geral
    • Industry: Serviços e tecnologia da informação
    • Company size: 51-200 funcionários
    • Usado Diariamente durante Mais de dois anos
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 10.0 /10

    Connectwise Suite for MSP

    Avaliado em 05/11/2021

    Vantagens

    I love how much you can do in this software. I feel like everything you need is in connectwise manage and its a great way to keep an MSP's cost down by adding this to complete everything you need from sales to tickets to project portals.

    Desvantagens

    The support can be a bit off most of the time its guesswork. Which is done by the IT person usually first but the chat option can be tiresome sometimes.

    Yeprem A.
    Classificação geral
    • Industry: Serviços e tecnologia da informação
    • Company size: 2-10 funcionários
    • Usado Diariamente durante Mais de um ano
    • Fonte da avaliação

    Classificação geral

    • Relação qualidade/preço
    • Praticidade
    • Suporte ao cliente
    • Probabilidade de recomendação 0.0 /10

    Complete solution but slow as molasses

    Avaliado em 12/02/2020

    Vantagens

    Almost every base is covered in the desktop version of Connectwise Manage. The web version is quite complete as well.

    The mobile app is horrendous.

    Desvantagens

    Slooooooowwwww. I can't stress enough how slow it is. Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using. It is slow.
    Gigabit internet connection at home and at the office, slow.
    Brand new 8th gen CPU desktop with SSD. Slow.
    Laptop. Slow.
    It is painful. Loggin tickets just gets us the same replies. Try clearing the cache. Try restarting. Report slowness next time it happens so we can check.

    Exibindo 5 avaliações de 193 Leia todas as avaliações

    Perguntas frequentes sobre o ConnectWise Manage

    Abaixo estão algumas perguntas frequentes sobre o ConnectWise Manage.

    O ConnectWise Manage oferece os seguintes planos de pagamento:

    • A partir de:
    • Pricing model: Assinatura
    • Free Trial: Não disponível

    Contact sales for a quote. [email protected]

    Os clientes habituais do ConnectWise Manage são:

    Profissional autônomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

    O ConnectWise Manage está nos seguintes idiomas:

    inglês

    O ConnectWise Manage é compatível com os seguintes dispositivos:

    Android (celular), iPhone (celular), iPad (tablet)

    O ConnectWise Manage se integra com os seguintes aplicativos:

    Acronis Cyber Backup, Auvik, Bedrock Data, ConnectWise Automate, ConnectWise Control, ConnectWise Fortify, ConnectWise Sell, Constant Contact, Dynamics 365 Business Central, Google Calendar, Jira, Kaseya VSA, LogicMonitor, MSP360 Backup, Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Outlook, NinjaOne (formerly NinjaRMM), OpsGenie, QuickBooks Online Advanced, Quickbooks Online, Sage 50cloud, Salesforce Sales Cloud, SecureAnywhere, The Email Laundry, Xero, Zapier

    O ConnectWise Manage oferece as seguintes opções de suporte:

    Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo

    Categorias relacionadas

    Veja todas as categorias de software encontradas para ConnectWise Manage.