O Zoho Subscriptions é voltado para o crescimento de empresas de assinatura que desejam automatizar todo o processo de gerenciamento de assinaturas sem qualquer aborrecimento.
A partir do momento em que um cliente assina seu serviço/produto, o Zoho Subscriptions envia faturas, cobra renovações, envia notas de agradecimento após pagamentos, notifica você e seus clientes se um pagamento falha, tenta efetuar o pagamento novamente e repete tudo isso até que sua assinatura expire. E faz tudo isso automaticamente.
Nível de experiência: iniciante ao avançado
Tamanho de empresa: pequenas e médias
Preço: começa em US$ 39 por organização por mês, cobrados anualmente (sem taxa de configuração. Não é necessário cartão de crédito).
Clientes satisfeitos: FilterSnap, EuroBox, Phillip's Flags, Mobile Loyalty, Bentley Parking Services
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.
This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.
We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.
Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.
This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.
The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.
We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.
I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.
My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.
I'm not sure what we would do without Zoho Subscriptions. It has taken us from spreadsheets and manual invoicing to an automated process. This has saved us hours of manual labor. I love how we can keep track of our clients and quickly issue refunds if needed.
I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API.
Didn't have any cons. Great program to use.
Thanks a bunch for the awesome review!
It's great to know your journey from spreadsheets to automatic invoicing and that's what we have been always focusing on - helping business owners save time and streamline processes, so that they can focus on the actual business!
If you are interested, we love to hear your success story and share it with Zoho's millions of customers. Feel free to contact me directly :)
We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us.
Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves
The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.
Abaixo estão algumas perguntas frequentes sobre o Zoho Subscriptions.
O Zoho Subscriptions oferece os seguintes planos de pagamento:
A partir de: US$ 39,00/mês
Modelo de preços: Assinatura
Teste Grátis: Disponível
Não temos informações sobre os recursos do Zoho Subscriptions.
Os clientes habituais do Zoho Subscriptions são:
Autônomos, Grandes empresas, Empresas de médio porte, Sem fins lucrativos, Pequenas empresas
O Zoho Subscriptions está nos seguintes idiomas:
Chinês (simplificado), Holandês, Inglês, Francês, Alemão, Italiano, Japonês, Português, Espanhol, Sueco
O Zoho Subscriptions tem os seguintes planos de preços:
O Zoho Subscriptions é compatível com os seguintes dispositivos:
Android, iPhone, iPad
O Zoho Subscriptions se integra com os seguintes aplicativos:
KiSSFLOW, LeadMaster, Slack, Stripe, Workato, Zendesk, Zoho Books, Zoho CRM, Zoho Creator, Zoho Flow
O Zoho Subscriptions oferece as seguintes opções de suporte:
FAQs, Fórum, Base de conhecimento, Suporte online, Suporte por telefone, Tutoriais em vídeo